A car wash should be performed anytime Ford services a car. Howdy Honda does. It is just courteous. It makes you think you have red carpet service. It makes you talk about the service whenever you are talking to your friends. It is just good customer service.I am certain that Adam would have excelled in that area also. He was awesome and made me feel important.
Once I was finally introduced to a knowledgeable sales consultant... our purchase was smooth and pleasurable. Was initially introduced to a consultant on the sales floor who knew little about your inventory and the status of your vehicles (Certified Used vs. not) Finally... was introduced to a member of your internet sales team who handled our questions knowledgeably and professionally. Based on that experience... will definitely do business with your internet sales team again. Good job... Hunter and Jeff!
Sergey was most helpful in buying my 2011 Ford Edge. He listened to my concerns and worked with me in the MOST professional way. It had been a very stressful encounter at a earlier Ford dealership... but Sergey showed us what a TRUE salesman is all about. The Finance officer and the Loan officer were equally as professional. I will certainly return and refer everyone I know needs a vehicle to Sergey. Thanks again... Sergey... you were wonderful.
I would like to have Daytime Running Lights on my 2011 Edge Limited but I have been told that they cannot be enabled on my car. This is both surprising and very disappointing. Otherwise... I have been very satisfied with the buying experience. My salesperson... Matthew Maurer... has been great!
I have worked with Ken Diamond 2 times... the first time about 7 months ago... my daughter had a car accident and Ken did a GREAT JOB right from the beginning... from talking to my daughter the minute the accident happened... about picking up the car to the point when the car was DELIVERED to me fixed. That is the only reason I called Ken again when my truck needed to be fixed. Other than Ken... the only other person I talked to was a lady Dianna?? 150% satisfied. I will/would come back if I need to.
I can`t believe Steve Cargo is such a giving and caring individual. When I explained to him how much I love and adore my sweet and loving mother in law he made it his mission to find her the best pre owned car out in the universe. James did not even mind that I paid cash for the vehicle. Finance did such a great job in getting me out of the dealership in record time!!!
This is the second service experience I`ve had with Kyle. Again... my level of satisfaction with his customer service is very high. He thoroughly explains the issue with the vehicle and offers a number of service approaches to correct the problem. I appreciate his efforts to help me find an affordable fix while advising me on maintaining vehicle safety.
Clem and your staff are amazing. Clem made sure to keep us updated on the status of our truck once it was ordered. He went above and beyond to make sure we were very pleased. Anytime we had questions or needed help with a situation your staff was available. We are very happy with our truck and the experience of buying it.
Lost time and use of my vehicle and spent money on unnecessary repairs while this miserable excuse of a service department guessed at what was wrong with my car. It was fine when I took it in for maintenance but they put the wrong parts on it. THinking about Maxwell for repairs? Turn around and go anywhere else before it's too late.
My sales rep, Rafael Estrella was very knowledgeable, and friendly. He provided me with excellent service and instruction and was extremely timely. I am very pleased with my product and with the excellent advice from Mr. Estrella that enable me to pick a vehicle that totally met my needs. Great Job Rafael!
They should rename the Service Department ! How about Maxwell (Dis)service Department? I took my commercial van there for repairs on Tuesday and was told later in the day that it needed a catalytic converter and was further told that it would be overnighted and it would be installed the following day. The part came in but I was told on Wednesday that the mechanic couldn't get a bay to make the replacement. They promised that the van would be ready at noon today and the mechanic was at lunch so the Service Writer (Susan) called me back at 2:00 to tell me that the catalytic converter was the wrong one and while the new one won't likely be in till Monday they will eat the additional $250. upcharge of the correct component. In shopping Ford OEM parts they are already marking the price up 233% Ford partnered with Fedex in 2002 to ensure overnight shippiing of parts for commercial Ford vehicles. They tell me two hours ater the expected completion time that they haven't even started on the repair because they ordered the wrong part? What time would they have told me had I not called them? This vehicle is used in the course of my livelyhood and they will have it for over a week should I get it back as is now promised. You may never see your vehicle again if you tell them you only use your car for pleasure. Save yourself the hassle of a law suit which I likely will need to attempt to recover damages from loss of wages.
Pros: I can't even think of one!