My husband and I have used Dr. Hefner for years. We have mules, horses and 8lb dogs. He's professional, caring, and knowledgeable about both. Dr Hefner helped us when our youngest mare ran through a fence riping up her leg and chest. His office staff is sweet and always willing to help.
I have used Dr. Hefner and Allen Animal Clinic since the '70s (for our horses) through the present day for dogs and cats. It's down-home friendly, efficient, affordable, and very caring. As far as I am concerned it's the best around. Really first class! I recommend them to everyone, and I'll always go to them for my pet's health and emergencies.
My horse became seriously ill after hours. I called Allen animal clinic and within 20 minutes both Dr. Kessler and Dr. Rasch were in my horse's stall. They stabilized him and made arrangments to transfer him to an equine ER that could give him the specialized treatment he needed. This included helping load the unloadable horse in under 10 minutes. He survived, thanks to the very swift care of two fabulous vets! I've also used all three vets for routine care for my two horses and my two dogs and couldn't be happier. Great office staff a big plus.
I've been taking pet's up to Dr. H for about 14 years. He is a good-ole-boy country vet. He doesn't offer up a lot of information unless you ask questions. If you ask, he is more than willing to answer.
Dr. H is honest about the condition of your pet. I had a 13 year old cat that developed diabetes (among other issues). He said he wouldn't treat the diabetes in a cat that old, but if I wanted to pursue treatment, he knew other vets who could/would.
Allen Animal Clinic has another Vet, Dr. Rasch. She is awesome. She is exceptionally caring for the pets and their owners. If you are a sensitive person, get Dr. Rasch. If you are a normal person willing to ask questions, both doctors are great.
This clinic has been more than responsive to all my large animal and emergency needs. I have been very pleased with their services, work ethic, knowledge base, etc. I had three horses colic within weeks of each other, late at night and on weekends, and they have made it out to my barn in less than 45 minutes each time. I am switching to Allen Animal Clinic for my routine veterinary care from now on.
We have had 2 experiences where our sick pets were turned away by this office. My most recent experience has caused me to decide to take my beloved pets to a vet who has time to deal with sick animals. We called at 3:30 Monday afternoon to get our dog in;he had had vomiting and diarrhea for 3 days, and we were concerned that he was dehydrated. We were told that the doctor would call us back. At 5:20 pm, we called again and said that we were on our way. We were informed that they closed at 6:00. I told them that we had been waiting for a call back for an hour and a half, and that we were on our way. We got there at 10 till 6:00, and they had locked the door. I went around back and spoke to the vet, who spent 5 minutes with us confirming that the dog was dehyrdrated, but that her staff was leaving at 6:00, and there was nothing she could do for us. We had to go to the emergency hospital for treatment. Obviously, this office is too busy to deal with sick animals. We will find someone else who is more caring.
Doc Hefner has been a large animal vet since Allen was a small country town. His style is, and probably always will reflect the "good ole boy" vet that he is, and yet he is up-to-date on his practices and very professional. Dr. Hefner normally has one or two other vets on staff---normally recent grads who are very knowledgeable about all the latest techniques. All three can do both large and small animals. I feel like Doc himself prefers old-school large animal practice, and is very much a fan of honesty---i.e. if your animal has virtually no chance of recovering, he is not going to give you false hope to milk you of your last dollar. The prices are quite a bit lower than the area competition, and their care and concern for your pets is very genuine. If you do feel the need for what may be unwarranted heroics and aren't afraid to risk your bucks or pay too much, Doc may not be the guy for you. If you want honesty and skill, I think you will be VERY pleased.