B&B Muffler And Automotive Service Center

★★★★☆
"It's all about the relationship!"
  • 3000 S Lamar Blvd

    Austin, TX 78704

    Map & Directions
  • 512-774-5530

About B&B Muffler And Automotive Service Center

Hours
Mon-Fri 7am-6pm Sat 9am-4pm Sun Closed Appointments Available 24 Hour Emergency Service Available
4.48 50
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.

I was referred by Firestone Tires to come to B&B Muffler to fix my dented muffler. The staff was super nice and I didn't wait long to fix it (waited 45 minutes). Overall, I would come again. I would recommend this place to any one who wants a quick service. Come here! :)

5
★★★★★

I was referred by Firestone Tires to come to B&B Muffler to fix my dented muffler. The staff was super nice and I didn't wait long to fix it (waited 45 minutes). Overall, I would come again. I would recommend this place to any one who wants a quick service. Come here! :)

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I originally chose B&B because of the good reviews online. I have to say that they absolutely lived up to all of my expectations. Great service and communication about my car throughout the process. Being able to access my service records

3
★★★★★

I originally chose B&B because of the good reviews online. I have to say that they absolutely lived up to all of my expectations. Great service and communication about my car throughout the process. Being able to access my service records

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I have used these guys since 2008 and have never had a problem. They sell an awesome maintenance plan / oil change card that I get every year. The guy even comes to my office and sells it to me. They treat me fair and don't try to sell

3
★★★★★

I have used these guys since 2008 and have never had a problem. They sell an awesome maintenance plan / oil change card that I get every year. The guy even comes to my office and sells it to me. They treat me fair and don't try to sell

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Had the pleasure to have my car serviced, excellent staff and very knowledgeable.
I recommend them to everyone.
S. Vinson

5
★★★★★

Had the pleasure to have my car serviced, excellent staff and very knowledgeable.
I recommend them to everyone.
S. Vinson

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My '84 pickup needed muffler work, the age of the vehicle was no problem for these guys. They showed me the problems while the truck was on the lift. They were able to repair an unexpected problem without charging extra, and had it finished the same day.

2
★★★★★

My '84 pickup needed muffler work, the age of the vehicle was no problem for these guys. They showed me the problems while the truck was on the lift. They were able to repair an unexpected problem without charging extra, and had it finished the same day.

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I am sorry but I cannot recommend this business. Make sure you get a clear understanding of what they will be doing to your car and do not for one second think they understand what you want. You will surely be mislead.

0
★☆☆☆☆

I am sorry but I cannot recommend this business. Make sure you get a clear understanding of what they will be doing to your car and do not for one second think they understand what you want. You will surely be mislead.

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Excellent service, great Staff, very knowledgeable, very proffessional and curteous. The waiting room is comfortable. Don't let the ""full"" parking lot stop you from checking them out.

2
★★★★★

Excellent service, great Staff, very knowledgeable, very proffessional and curteous. The waiting room is comfortable. Don't let the ""full"" parking lot stop you from checking them out.

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I find everyone at B & B honest and very patient. They always take time to review my car needs and answer my questions. As a woman it means a lot to be able to trust their advice.\nThey have fair prices, excellent service and I always use thier loaner cars. What more can you ask for?\nIt's nice to know that honest, local, independent businesses still exist!\n

2
★★★★★

I find everyone at B & B honest and very patient. They always take time to review my car needs and answer my questions. As a woman it means a lot to be able to trust their advice.\nThey have fair prices, excellent service and I always use thier loaner cars. What more can you ask for?\nIt's nice to know that honest, local, independent businesses still exist!\n

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I have been taking my 10 year old Ford escape to B&B Muffler for inspections, oil changes, and repairs for about a year now. \n\nWhat I like about them is that they are very customer service oriented and fair. Not only do they take care of repairs but they are thorough in preventative care. This can be overwhelming at first because they will give you a long list of things that need to be taken care of on the car. But if you ask, they will take the time to go over the list with you and help you understand what each thing is, how it is affecting the performance of the vehicle, what you can expect to happen if it breaks, and help you to evaluate how soon it needs to be taken care of. They keep good records-- although there have been a couple of times that I have gotten a reminder call or email about an upcoming oil change that wasn't updated in the system. \n\nThe one thing that I have found that I problematic is that the car is not usually ready on time (I don't mean by days, I mean by hours). So I make sure that if I need to be somewhere that I tell them that I need the car finished a couple of hours before that time to make sure that it is ready when I need it. \n\nIt is great to have a partnership with a good automotive shop. It takes the worry out of car care and I appreciate it a great deal!

2
★★★★★

I have been taking my 10 year old Ford escape to B&B Muffler for inspections, oil changes, and repairs for about a year now. \n\nWhat I like about them is that they are very customer service oriented and fair. Not only do they take care of repairs but they are thorough in preventative care. This can be overwhelming at first because they will give you a long list of things that need to be taken care of on the car. But if you ask, they will take the time to go over the list with you and help you understand what each thing is, how it is affecting the performance of the vehicle, what you can expect to happen if it breaks, and help you to evaluate how soon it needs to be taken care of. They keep good records-- although there have been a couple of times that I have gotten a reminder call or email about an upcoming oil change that wasn't updated in the system. \n\nThe one thing that I have found that I problematic is that the car is not usually ready on time (I don't mean by days, I mean by hours). So I make sure that if I need to be somewhere that I tell them that I need the car finished a couple of hours before that time to make sure that it is ready when I need it. \n\nIt is great to have a partnership with a good automotive shop. It takes the worry out of car care and I appreciate it a great deal!

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I have been bringing my vehicle for a while now, but it's because I enjoy being preventative with my car. First it was my muffler, and after working with Earl and his knowledge of emissions I was hooked. I later brought my car in for my brakes to be redone, motor mounts installed, oil changes, and they even checked out an oil leak that I had been worried about, but they went over all the options and we ended up fixing the leak within a few weeks of diagnosing the initial problem. I am thankful that B&B works well with my crazy schedule of only bringing in my car on Saturdays, but they are good at what they do. Since I am a transplant to Austin from South Texas, I was glad to find a local shop that I can trust for all my vehicle needs.

2
★★★★☆

I have been bringing my vehicle for a while now, but it's because I enjoy being preventative with my car. First it was my muffler, and after working with Earl and his knowledge of emissions I was hooked. I later brought my car in for my brakes to be redone, motor mounts installed, oil changes, and they even checked out an oil leak that I had been worried about, but they went over all the options and we ended up fixing the leak within a few weeks of diagnosing the initial problem. I am thankful that B&B works well with my crazy schedule of only bringing in my car on Saturdays, but they are good at what they do. Since I am a transplant to Austin from South Texas, I was glad to find a local shop that I can trust for all my vehicle needs.

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I had a problem in relation to a simple repair. \n\nThe owner Mike, personally called to apologize and made it right with me. All is good. \n\nI will certainly go back for future repairs.

1
★★★☆☆

I had a problem in relation to a simple repair. \n\nThe owner Mike, personally called to apologize and made it right with me. All is good. \n\nI will certainly go back for future repairs.

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I took my '91 Camry in to get the brakes checked and Rick was so nice at the counter. He let me know that the car would be ready by the end of the day and when I told him I would be walking back to pick it up, he said they would wait for me even if it was after hours. \n\nThe brakes were fixed - they just needed to be shaved down to even them out. Rick gave me the run-down of all the other issues I might want to fix, including an exhaust leak, torn axle, and new shocks and struts. I asked for an estimate of the other services and Rick sent it to me through email later. It was so nice not to feel pressured to get all the work done at once. When I do have the money to fix the other problems, I will definitely be returning to B&B.\n\nAlso, B&B has great deals on their website - I got 15% off my brake service!\n\nI can't say anything bad about the repair or the customer service at B&B. You can tell they really care about their customers and the quality of their handiwork.

2
★★★★★

I took my '91 Camry in to get the brakes checked and Rick was so nice at the counter. He let me know that the car would be ready by the end of the day and when I told him I would be walking back to pick it up, he said they would wait for me even if it was after hours. \n\nThe brakes were fixed - they just needed to be shaved down to even them out. Rick gave me the run-down of all the other issues I might want to fix, including an exhaust leak, torn axle, and new shocks and struts. I asked for an estimate of the other services and Rick sent it to me through email later. It was so nice not to feel pressured to get all the work done at once. When I do have the money to fix the other problems, I will definitely be returning to B&B.\n\nAlso, B&B has great deals on their website - I got 15% off my brake service!\n\nI can't say anything bad about the repair or the customer service at B&B. You can tell they really care about their customers and the quality of their handiwork.

Pros: courteous, honest, flexible

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The staff was very friendly and helpful. It was completed in a reasonable amount of time.\r\nBryan was exceptionally nice and personable.\r\nThey converted us to synthetic oil and it seemed to work well.\r\nWe will return for any additional needs.

2
★★★★★

The staff was very friendly and helpful. It was completed in a reasonable amount of time.\r\nBryan was exceptionally nice and personable.\r\nThey converted us to synthetic oil and it seemed to work well.\r\nWe will return for any additional needs.

Pros: Extremely nice personnel

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My veternarian referred me to Rick. It started with my Mustang years ago....then my dad gave me his well kept '99 Amigo, so it's my 2nd car they work on for me. I do not mind spending good money on excellent work and service, and Rick, Richard, Earl, Larry, Patrick are personable, easy to talk with, and the ONES in the back I did not mention deserve lots of credit, too. Recently the Amigo needed its' 100k mile checkup, and I ask Rick to treat me like his daughter, and he does. These guys are really talented, I promise you they treat you with respect and explain the most important things you need to do. I see so many people there while waiting in their waiting room, and all their customers seem very happy, too. If you want your vehicle to be repaired properly and with the right parts, etc, you should go there.

2
★★★★★

My veternarian referred me to Rick. It started with my Mustang years ago....then my dad gave me his well kept '99 Amigo, so it's my 2nd car they work on for me. I do not mind spending good money on excellent work and service, and Rick, Richard, Earl, Larry, Patrick are personable, easy to talk with, and the ONES in the back I did not mention deserve lots of credit, too. Recently the Amigo needed its' 100k mile checkup, and I ask Rick to treat me like his daughter, and he does. These guys are really talented, I promise you they treat you with respect and explain the most important things you need to do. I see so many people there while waiting in their waiting room, and all their customers seem very happy, too. If you want your vehicle to be repaired properly and with the right parts, etc, you should go there.

Pros: wouldn't take my cars anywhere else

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I took my '91 Explorer in to get a new muffler. Not only did they get my car back within the hour, they gave it to me for way less than what my internet research led me to believe I would pay. They also gave me some quick and easy ways that I could tend to my car on my own. A great place to take your vehicle. I'll definately be back.

2
★★★★★

I took my '91 Explorer in to get a new muffler. Not only did they get my car back within the hour, they gave it to me for way less than what my internet research led me to believe I would pay. They also gave me some quick and easy ways that I could tend to my car on my own. A great place to take your vehicle. I'll definately be back.

Pros: Excellent customer service and super helpful

Cons: none!

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These guys are great. I am one of those people who knows absolutely nothing about cars and had previously gone through a several nightmares with being overcharged. I really trust people at B & B, namely Richard Arnold and Larry Ross who have been kind and helpful. They take a great, inexpensive and fast care of my car.\n\nLast time my car died and I had to had it towed to B&B on Saturday afternoon, it was ready within 2 hours. Last night (Sunday) I again had to have my 16 years old car towed there, and I got a call this morning at 8 saying what was wrong.\n\nAnother thing worth mentioning; the first day I was there waiting for a courtesy ride home from them, I had a chance of just watching them deal with customers - (as well as talking about customers) and I was simply amazed at how respectful these guys are.

2
★★★★★

These guys are great. I am one of those people who knows absolutely nothing about cars and had previously gone through a several nightmares with being overcharged. I really trust people at B & B, namely Richard Arnold and Larry Ross who have been kind and helpful. They take a great, inexpensive and fast care of my car.\n\nLast time my car died and I had to had it towed to B&B on Saturday afternoon, it was ready within 2 hours. Last night (Sunday) I again had to have my 16 years old car towed there, and I got a call this morning at 8 saying what was wrong.\n\nAnother thing worth mentioning; the first day I was there waiting for a courtesy ride home from them, I had a chance of just watching them deal with customers - (as well as talking about customers) and I was simply amazed at how respectful these guys are.

Pros: friendly and polite, reasonable price, fast service

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I came to B&B at 6pm on a Wednesday evening, after retrieving my car from another place down the road, with a broken exhaust pipe that wasn't broken when I dropped it off (at the other place). I was tired, mad and ready to kill someone. I had a trip planned, and now I had a busted exhaust system the day before my trip. Earl calmly started looking for the schematic and asked me to show him where the break was. When I did, he told me to bring it back in the morning, and they would see what they could do. He worked up two options--replace the whole shebang ($$$) and patch it for the time being. He also told me they would have to check the engine mounts, three of which turned out to be cracked. They spent ALL DAY on the phone, finding me those engine mounts (the car is 12 years old). I waited for a couple of hours that morning for a ride, and got to see them operate. They treated each customer with respect and dignity, and knocked themselves out trying to find parts and help people. When I asked to use the bathroom, they not only had a separate Ladies' room, it was clean, and they had PREMIUM TOILET PAPER in it!!! In other words, they care about the details. When I got the car back, they warned me about two tires (rotated by the tire guys down the road the day before) that needed to be replaced due to separating tread. I recommend B&B without reservations--which you should make, since they stay pretty busy.

2
★★★★★

I came to B&B at 6pm on a Wednesday evening, after retrieving my car from another place down the road, with a broken exhaust pipe that wasn't broken when I dropped it off (at the other place). I was tired, mad and ready to kill someone. I had a trip planned, and now I had a busted exhaust system the day before my trip. Earl calmly started looking for the schematic and asked me to show him where the break was. When I did, he told me to bring it back in the morning, and they would see what they could do. He worked up two options--replace the whole shebang ($$$) and patch it for the time being. He also told me they would have to check the engine mounts, three of which turned out to be cracked. They spent ALL DAY on the phone, finding me those engine mounts (the car is 12 years old). I waited for a couple of hours that morning for a ride, and got to see them operate. They treated each customer with respect and dignity, and knocked themselves out trying to find parts and help people. When I asked to use the bathroom, they not only had a separate Ladies' room, it was clean, and they had PREMIUM TOILET PAPER in it!!! In other words, they care about the details. When I got the car back, they warned me about two tires (rotated by the tire guys down the road the day before) that needed to be replaced due to separating tread. I recommend B&B without reservations--which you should make, since they stay pretty busy.

Pros: Sane, rational, treat you like an intelligent human being

Cons: They have to charge a living wage and pay for parts

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I brought my car in because it was having trouble starting and I had had to get a few jumps in the last few days. I knew it was a problem with the alternator or the battery. They said it would be $45 to take a look at it + parts and labor afterwards - fair enough. When they called me back though they told me it would cost an additional$260 to replace the battery and the terminal ends to the battery, for a whopping total of $305. (Terminal ends only cost about $4). I thanked him for looking at it and told him I was going elsewhere. When the guy at the counter saw I was leaving without doing business there he said he would 'Give me a discount of $30 cause I'm a first time customer."" I told him no thanks and left. I went to a competitor also in South Austin and they did the whole job for $75 - new battery, installation, and corrosion cleaning of the terminal ends which they said just needed to be cleaned up. \n\n$305 vs. $75 - That can't be called an overcharge because thats unfair to other mechanics who do overcharge - thats a raping. I give them balls for trying to get away with it but I'd be wary of their pricing, and do your homework first so you know what to expect them to charge. Or just avoid them altogether.

0
★☆☆☆☆

I brought my car in because it was having trouble starting and I had had to get a few jumps in the last few days. I knew it was a problem with the alternator or the battery. They said it would be $45 to take a look at it + parts and labor afterwards - fair enough. When they called me back though they told me it would cost an additional$260 to replace the battery and the terminal ends to the battery, for a whopping total of $305. (Terminal ends only cost about $4). I thanked him for looking at it and told him I was going elsewhere. When the guy at the counter saw I was leaving without doing business there he said he would 'Give me a discount of $30 cause I'm a first time customer."" I told him no thanks and left. I went to a competitor also in South Austin and they did the whole job for $75 - new battery, installation, and corrosion cleaning of the terminal ends which they said just needed to be cleaned up. \n\n$305 vs. $75 - That can't be called an overcharge because thats unfair to other mechanics who do overcharge - thats a raping. I give them balls for trying to get away with it but I'd be wary of their pricing, and do your homework first so you know what to expect them to charge. Or just avoid them altogether.

Pros: Polite Guys

Cons: Charging quadruple what it should have

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I've had my truck serviced exclusively by B & B for the last two and a half years and I won't take it anywhere else. The service is great. They're professional and well organized. I especially appreciate the individual attention I receive. They keep me apprised of my car's health, including future maintenance recommendations, but I never feel pressured or scared into any services. I give them my highest recommendation.\n\nRuss

2
★★★★★

I've had my truck serviced exclusively by B & B for the last two and a half years and I won't take it anywhere else. The service is great. They're professional and well organized. I especially appreciate the individual attention I receive. They keep me apprised of my car's health, including future maintenance recommendations, but I never feel pressured or scared into any services. I give them my highest recommendation.\n\nRuss

Pros: Individual service, friendly, trustworthy

Cons: Very busy, make an appointment

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I've used them three times and each time they tell me a price, tell me when to expect the work done and BAM! It's done. So far my car has been ready the same day I dropped it off every time!\r\n\r\nOnce they even offered me a line of credit when I was short. Once I broke down late at night. I had the car towed to them, filled out an after-hours envelope form, put my key in the envelope and they called me in the morning with a price and called me in the afternoon to tell me they were done!\r\n\r\nWhen my car is down I need to know how much it costs to get it back up and how soon it will be back up hassle-free, that's why I go back to B&B! \r\n\r\nThad W. Crouch\r\n

2
★★★★★

I've used them three times and each time they tell me a price, tell me when to expect the work done and BAM! It's done. So far my car has been ready the same day I dropped it off every time!\r\n\r\nOnce they even offered me a line of credit when I was short. Once I broke down late at night. I had the car towed to them, filled out an after-hours envelope form, put my key in the envelope and they called me in the morning with a price and called me in the afternoon to tell me they were done!\r\n\r\nWhen my car is down I need to know how much it costs to get it back up and how soon it will be back up hassle-free, that's why I go back to B&B! \r\n\r\nThad W. Crouch\r\n

Pros: great service, quick service, no hassle!

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I finally found a shop that didn't try to gouge me on the price. I went to have my muffler replaced and they actually told me they didn't think it needed to be done. They still quoted me a price, which was 1/4 of what my other mechanic had quoted. I'll definitely be going back to them! That and the free loaner car and life is good.

2
★★★★★

I finally found a shop that didn't try to gouge me on the price. I went to have my muffler replaced and they actually told me they didn't think it needed to be done. They still quoted me a price, which was 1/4 of what my other mechanic had quoted. I'll definitely be going back to them! That and the free loaner car and life is good.

Pros: honest price, fast work, friendly

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B&B is a very knowledgeable and dependable Auto Care Center. They know there business and there customers. I wanted to thank Juan Rivera, who is an excellent technician, for repairing my breaks on my Toyota Tacoma. He diagnosed my problems and brought them to my attention in detail. Also Rick Richuber in Customer Service was very helpful in advising me on my repairs and took care of me while I waited. I'd driven around for a few days with no brakes practically and just happened upon B&B. I'd noticed the location for years, but it was always so busy and I was concerned about the time it would take to get my car repaired, so I never stopped in. I was so wrong. I took the chance and stopped in they diagnosed my problem with my brakes and had it repaired in no time at all. My charges were very reasonable, but most of all the customer service and repairs were excellent. I'll stay away from the ""specialized repair shops"" becuase i've always had bad luck and stick with B&B. They've been around for years and with good reason. I will definitley be back and recommend B&B to my friends.

2
★★★★★

B&B is a very knowledgeable and dependable Auto Care Center. They know there business and there customers. I wanted to thank Juan Rivera, who is an excellent technician, for repairing my breaks on my Toyota Tacoma. He diagnosed my problems and brought them to my attention in detail. Also Rick Richuber in Customer Service was very helpful in advising me on my repairs and took care of me while I waited. I'd driven around for a few days with no brakes practically and just happened upon B&B. I'd noticed the location for years, but it was always so busy and I was concerned about the time it would take to get my car repaired, so I never stopped in. I was so wrong. I took the chance and stopped in they diagnosed my problem with my brakes and had it repaired in no time at all. My charges were very reasonable, but most of all the customer service and repairs were excellent. I'll stay away from the ""specialized repair shops"" becuase i've always had bad luck and stick with B&B. They've been around for years and with good reason. I will definitley be back and recommend B&B to my friends.

Pros: Knowledge of the Industry

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Was greeted as soon as I walked thru the door and felt as if a friend was going to help. My car was overheating and a quick lookover reveled a loose belt which was tightened without charge and without the need of a expensive diagnostic charge. Always a pleasure to deal with the professionals at B&B

2
★★★★★

Was greeted as soon as I walked thru the door and felt as if a friend was going to help. My car was overheating and a quick lookover reveled a loose belt which was tightened without charge and without the need of a expensive diagnostic charge. Always a pleasure to deal with the professionals at B&B

Pros: Professional attitude

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Highly recommend\r\ntimely,polite, professional service\r\nand final cost was less than estimate\r\nlms

2
★★★★★

Highly recommend\r\ntimely,polite, professional service\r\nand final cost was less than estimate\r\nlms

Pros: attitude

Cons: none known

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I love B&B. my service from the older gentleman at the counter was so great! We discussed what the issue was, he gave me an estimate, and I was on my way. Before I left i noticed I needed an inspection so I went back in and they wrote me up for it. A younger man got right to it very quick, and came back in to let me know I also needed an oil change, so I got that done as well. I was kept involved while they were working on my car. When i went to check out, there were many recom. on the slip. and they were exactly what i had discussed earlier so I knew they werent ripping me off! my service was great and my car does run like a jewel now. Im 88 years old so I cant afford to be taken advantage of, and I have no worry that I will ever be when I go there. Thank you B&B!

2
★★★★★

I love B&B. my service from the older gentleman at the counter was so great! We discussed what the issue was, he gave me an estimate, and I was on my way. Before I left i noticed I needed an inspection so I went back in and they wrote me up for it. A younger man got right to it very quick, and came back in to let me know I also needed an oil change, so I got that done as well. I was kept involved while they were working on my car. When i went to check out, there were many recom. on the slip. and they were exactly what i had discussed earlier so I knew they werent ripping me off! my service was great and my car does run like a jewel now. Im 88 years old so I cant afford to be taken advantage of, and I have no worry that I will ever be when I go there. Thank you B&B!

Pros: great customer service

Cons: That it took me this long to find out about B&B!

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I went in to B&B a couple weeks ago bc I needed an inspection on my car. The Young man who helped me out was just wonderful. He was the first to say Hello to me when i got inside and when he was finished with the inspection, he called me to let me know that I was due for an oil change. I was a little hesitant, being a single mother, not wanting to get taken advantage of, but i went ahead and agreed. When I went into the shop the next day to pick it up, there were many notes on the receipt and reccomendations on things I should get fixed on the car. This was my first time at B&B so just to make sure they werent trying to rip me off, (no offence) i got a 2nd opinion and they were all correct! So i'll def be going back to B&B for all of my repairs!

2
★★★★★

I went in to B&B a couple weeks ago bc I needed an inspection on my car. The Young man who helped me out was just wonderful. He was the first to say Hello to me when i got inside and when he was finished with the inspection, he called me to let me know that I was due for an oil change. I was a little hesitant, being a single mother, not wanting to get taken advantage of, but i went ahead and agreed. When I went into the shop the next day to pick it up, there were many notes on the receipt and reccomendations on things I should get fixed on the car. This was my first time at B&B so just to make sure they werent trying to rip me off, (no offence) i got a 2nd opinion and they were all correct! So i'll def be going back to B&B for all of my repairs!

Pros: location, friendly service, And great work!

Cons: cons? there are no cons!

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Crooks is right. Went in for a 20k service on my Jetta. They charged me $90 to inspect the car just to tell me how much the service would cost. They then told me the service would be $450. Beyond the inspection, this service is simply an oil change and changing the cabin air filter. The dealer only charges $330. Can you image. $120 more than the dealer. I told them forget it I would pay their $90 and take my business elsewhere. In their inspection document they said the brakes seemed soft and I might have caliber problems. Never had a problem. As I drove down the road there was a terrible cluncking. I took it back to find out they bent the dust shield around the caliber. PS: I took the Jetta to Jiffy lube and got both filters changed and synthetic oil for $100. Moral to the story, read your maintenance schedule and have the services done individually. Much cheaper. Also, go to B & B if you have more money than brains and you want your car to have more problems when you are done then when you went in.\r\n

0
★☆☆☆☆

Crooks is right. Went in for a 20k service on my Jetta. They charged me $90 to inspect the car just to tell me how much the service would cost. They then told me the service would be $450. Beyond the inspection, this service is simply an oil change and changing the cabin air filter. The dealer only charges $330. Can you image. $120 more than the dealer. I told them forget it I would pay their $90 and take my business elsewhere. In their inspection document they said the brakes seemed soft and I might have caliber problems. Never had a problem. As I drove down the road there was a terrible cluncking. I took it back to find out they bent the dust shield around the caliber. PS: I took the Jetta to Jiffy lube and got both filters changed and synthetic oil for $100. Moral to the story, read your maintenance schedule and have the services done individually. Much cheaper. Also, go to B & B if you have more money than brains and you want your car to have more problems when you are done then when you went in.\r\n

Pros: They didn't charge me the second time to fix what they broke

Cons: Robbed

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I would have given a 5 star review on this shop because it has been good over the years. I did have to go with 4 stars because of my last visit. I had some issues with my brakes and ended up taken it back 3 times. I told them what the issue was and they ended up ""fixing"" the wrong issue. After speaking with the owner, I got everything worked out and felt pretty good about it. No one is perfect and I understand that. The way they handled it, very good.

2
★★★★☆

I would have given a 5 star review on this shop because it has been good over the years. I did have to go with 4 stars because of my last visit. I had some issues with my brakes and ended up taken it back 3 times. I told them what the issue was and they ended up ""fixing"" the wrong issue. After speaking with the owner, I got everything worked out and felt pretty good about it. No one is perfect and I understand that. The way they handled it, very good.

Pros: Owner is involved with the running of the shop

Cons: Had to speak with the owner

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We are new to Austin and pulled into B&B to have a muffler replaced because B&B was recommended by several different service shops. Not only did B&B do a great job on the muffler but explained exactly what the steps were to have a new to Texas car inspected and registered. I can safely say they saved us numerous hours at the title office. I am very happy to find a dependable and HONEST service facility in a new area.

2
★★★★★

We are new to Austin and pulled into B&B to have a muffler replaced because B&B was recommended by several different service shops. Not only did B&B do a great job on the muffler but explained exactly what the steps were to have a new to Texas car inspected and registered. I can safely say they saved us numerous hours at the title office. I am very happy to find a dependable and HONEST service facility in a new area.

Pros: Make you feel like a real friend...

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I have taken all my vehicles to B&B for several years. I have never had a problem with any service at this garage. They can work on new cars or old classics. They can take care of almost any problem on your vehicle or tell you where to take your car if it is something they don't work on. I know people are apprehensive about taking their car to an unknown garage, but you can be assured that this is one of the best and honest shops in Austin.\r\n\r\nBarry Tuttle

2
★★★★★

I have taken all my vehicles to B&B for several years. I have never had a problem with any service at this garage. They can work on new cars or old classics. They can take care of almost any problem on your vehicle or tell you where to take your car if it is something they don't work on. I know people are apprehensive about taking their car to an unknown garage, but you can be assured that this is one of the best and honest shops in Austin.\r\n\r\nBarry Tuttle

Pros: They are good at their job and honest.

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After a nightmare auto shop experience, visiting B&B to get my truck up to inspections standards was a truly wonderful car repair experience. Thank goodness I found B&B through the betterbusiness bureau, where B&B is A+ rated with only 1 complaint in the last 3 years! I had a fabulous experience. They did all the work I needed faster, cheaper and in better quality than anyone else I visited about the problems I had with my truck. I had a wonderful first experience with B&B and can only hope that it continues WHEN I go back.

2
★★★★★

After a nightmare auto shop experience, visiting B&B to get my truck up to inspections standards was a truly wonderful car repair experience. Thank goodness I found B&B through the betterbusiness bureau, where B&B is A+ rated with only 1 complaint in the last 3 years! I had a fabulous experience. They did all the work I needed faster, cheaper and in better quality than anyone else I visited about the problems I had with my truck. I had a wonderful first experience with B&B and can only hope that it continues WHEN I go back.

Pros: Fair pricing, quick, clear and honest communication, more

Cons: None yet!

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The people at B & B Muffler not only do a great job with your auto repairs - they also provide excellent customer service. In an effort to save me money, B & B ordered a used part that ended up making the whole job cost less than half of the original estimate. This is a place where people really go the extra mile to take care of you. I would definitely take my car back to them again.

2
★★★★★

The people at B & B Muffler not only do a great job with your auto repairs - they also provide excellent customer service. In an effort to save me money, B & B ordered a used part that ended up making the whole job cost less than half of the original estimate. This is a place where people really go the extra mile to take care of you. I would definitely take my car back to them again.

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I really enjoyed conversating with the staff. They were professional yet down to earth. The really worked with people that were having a difficult time.

2
★★★★★

I really enjoyed conversating with the staff. They were professional yet down to earth. The really worked with people that were having a difficult time.

Pros: Friendly service and understanding employees

Cons: Sometimes long wait

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I was referred by someone I know which should count for something as well. I went in for an AC check late in the day, almost 4 o'clock. They sped it through and even offered to give me a lift if I needed it which was nice.

I ended up spending more than I had counted on based on the mechanics appraisal that this was preventative maintenance but put my woes to rest when he explained the worst case scenarios if I didn't. This is south Texas so I wasn't keen on gambling with my A.C, ultimately I paid about $450 when I hoped for a $250 bill but that also came within a YEAR to verify no coolant leaked
they would waive the $90 dollar die check. So... I guess I feel like the service is good, and definitely a better experience than I've had with another garage on South Lamar.

4
★★★★☆

I was referred by someone I know which should count for something as well. I went in for an AC check late in the day, almost 4 o'clock. They sped it through and even offered to give me a lift if I needed it which was nice.

I ended up spending more than I had counted on based on the mechanics appraisal that this was preventative maintenance but put my woes to rest when he explained the worst case scenarios if I didn't. This is south Texas so I wasn't keen on gambling with my A.C, ultimately I paid about $450 when I hoped for a $250 bill but that also came within a YEAR to verify no coolant leaked
they would waive the $90 dollar die check. So... I guess I feel like the service is good, and definitely a better experience than I've had with another garage on South Lamar.

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I went to B & B after my regular mechanic "lost" my catalytic converter. B & B replaced, gave me a new muffler and a state inspection (they called me to let me know it was out of date). They were so nice and honest. I didn't think mechanics like them still existed.

5
★★★★★

I went to B & B after my regular mechanic "lost" my catalytic converter. B & B replaced, gave me a new muffler and a state inspection (they called me to let me know it was out of date). They were so nice and honest. I didn't think mechanics like them still existed.

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These guys are great! I was driving down Lamar late on a Friday afternoon when my truck started overheating. Since it was going to take a while to get to it, they offered to give me a ride home and call me when they had some info (I chose to wait for some friends across the street at Alligator Grill...it was Happy Hour time after all). They called with updates both on the cost and estimated time it would be ready and were great about explaining everything. When it was ready, on Saturday afternoon, they picked me up at my house and even strapped the baby seat in for me. We've now taken both our cars there and they are always professional, on time, reasonably priced, and, most importantly, honest about what exactly you need (and don't try to convince you to get unnecessary extras). And...if you need spendy car repairs, you can always drown your sorrows at Alligator Grill while you wait.

2
★★★★★

These guys are great! I was driving down Lamar late on a Friday afternoon when my truck started overheating. Since it was going to take a while to get to it, they offered to give me a ride home and call me when they had some info (I chose to wait for some friends across the street at Alligator Grill...it was Happy Hour time after all). They called with updates both on the cost and estimated time it would be ready and were great about explaining everything. When it was ready, on Saturday afternoon, they picked me up at my house and even strapped the baby seat in for me. We've now taken both our cars there and they are always professional, on time, reasonably priced, and, most importantly, honest about what exactly you need (and don't try to convince you to get unnecessary extras). And...if you need spendy car repairs, you can always drown your sorrows at Alligator Grill while you wait.

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B&B desire to please their customers. If you are intentional communicating what you want you will receive precisely that. After two interactions with B&B I trust their work. B&B was recommended to me by a gentlemen at a local auto parts store who said they were honest.

4
★★★★☆

B&B desire to please their customers. If you are intentional communicating what you want you will receive precisely that. After two interactions with B&B I trust their work. B&B was recommended to me by a gentlemen at a local auto parts store who said they were honest.

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I am amazed at how honest these people have been to me! I brought my 2001 Mitsubishi Eclipse GT in because it was making some clicking/bumping noises on the right front side. Also, I was having trouble getting the car into second from first.

I was told the noise was due to a broken motor mount. They could find nothing wrong with the transmission or clutch. I would have beleved (and was prepared) that my transmission or CV joints were bad. I kept giving them the opportunity to take advanage of me, by insisting something had to be wrong due to the shifting issue. But, they were honest and full of integrity the whole time I was their customer.

They even offered people loaner cars or rides to and from their shop.

B&B, you all deserve a standing ovation and a huge pat on the back!! Good, honest people are rare these days, especially in the auto repair business. I am a customer for life.

Thank you
Steve Brown

5
★★★★★

I am amazed at how honest these people have been to me! I brought my 2001 Mitsubishi Eclipse GT in because it was making some clicking/bumping noises on the right front side. Also, I was having trouble getting the car into second from first.

I was told the noise was due to a broken motor mount. They could find nothing wrong with the transmission or clutch. I would have beleved (and was prepared) that my transmission or CV joints were bad. I kept giving them the opportunity to take advanage of me, by insisting something had to be wrong due to the shifting issue. But, they were honest and full of integrity the whole time I was their customer.

They even offered people loaner cars or rides to and from their shop.

B&B, you all deserve a standing ovation and a huge pat on the back!! Good, honest people are rare these days, especially in the auto repair business. I am a customer for life.

Thank you
Steve Brown

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Despite the fact that I've lived in the neighborhood for a long time I'd never previously visitied B&B for any auto repairs. Over the last couple of years I'd heard that the shop was under new management, and I began to see many exterior improvents when I drove by -- fresh paint, new signs, etc. So when my truck needed it's 60K mile service I decided to give it a shot. I'm really glad that I did. Here's what went great: 1) the shop is clean and the employees are professional and courteous; 2) they gave me a loaner car to drive; 3) they found some issues that I wasn't aware of and gave me numerous options for repairs; 4) the truck's been perfect since the work was done. On top of all that I'm confident that I received a really fair price for the work and top-end parts (brakes, shocks, 60K service, etc.). This is the kind of auto repair shop you always hope to find...

2
★★★★★

Despite the fact that I've lived in the neighborhood for a long time I'd never previously visitied B&B for any auto repairs. Over the last couple of years I'd heard that the shop was under new management, and I began to see many exterior improvents when I drove by -- fresh paint, new signs, etc. So when my truck needed it's 60K mile service I decided to give it a shot. I'm really glad that I did. Here's what went great: 1) the shop is clean and the employees are professional and courteous; 2) they gave me a loaner car to drive; 3) they found some issues that I wasn't aware of and gave me numerous options for repairs; 4) the truck's been perfect since the work was done. On top of all that I'm confident that I received a really fair price for the work and top-end parts (brakes, shocks, 60K service, etc.). This is the kind of auto repair shop you always hope to find...

Pros: professional, trustworthy, quality parts and warranty

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I recently had my car alignment corrected at B&B Muffler and Automotive. They were receommended to me from Discount Tire. B&B is one of the only car shops in town that have to right tools to work on the alignment on a BMW. They provided me with great customer service and the work was done for the price quoted to me over the phone. There were no hidden costs. I will use B&B for any future car repair/maintenance that is needed on my car.

2
★★★★★

I recently had my car alignment corrected at B&B Muffler and Automotive. They were receommended to me from Discount Tire. B&B is one of the only car shops in town that have to right tools to work on the alignment on a BMW. They provided me with great customer service and the work was done for the price quoted to me over the phone. There were no hidden costs. I will use B&B for any future car repair/maintenance that is needed on my car.

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I recently went to get my oil changed at B&B. The staff was very friendly. I just moved to austin and I'm usually very hesitant before going to just any mechanic. I checked out the reviews and decided to give it a shot. When i arrived there a friendly mechanic greeted me and asked what he could do for me. I told him what I needed done and in no time at all my name was being called and my car was ready. Right as I was leaving another mecahnic came up to me and suggested I get my air filter changed, He told me the benefits of having a clean air filter and he did it for me in the parking lot in about 2 minutes. I'm glad to say I've found a good shop for me to take my truck to get worked on in Austin from now on.

2
★★★★★

I recently went to get my oil changed at B&B. The staff was very friendly. I just moved to austin and I'm usually very hesitant before going to just any mechanic. I checked out the reviews and decided to give it a shot. When i arrived there a friendly mechanic greeted me and asked what he could do for me. I told him what I needed done and in no time at all my name was being called and my car was ready. Right as I was leaving another mecahnic came up to me and suggested I get my air filter changed, He told me the benefits of having a clean air filter and he did it for me in the parking lot in about 2 minutes. I'm glad to say I've found a good shop for me to take my truck to get worked on in Austin from now on.

Pros: size of the garage

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It's always hard to find a trustworthy car-fixing place, and I'm so happy I found B&B! They are friendly, give clear explanations, have accurate estimates and quick turn around times. They will also drive you where you need to go or pick you up if you have to leave your car there. I also like that they are AAA which means if you are traveling and there is some problem with a recent repair, another AAA will fix the repair for free. I highly recommend B&B!

2
★★★★★

It's always hard to find a trustworthy car-fixing place, and I'm so happy I found B&B! They are friendly, give clear explanations, have accurate estimates and quick turn around times. They will also drive you where you need to go or pick you up if you have to leave your car there. I also like that they are AAA which means if you are traveling and there is some problem with a recent repair, another AAA will fix the repair for free. I highly recommend B&B!

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I own a 1989 Holiday Rambler Motorhome that had some emission problems. I had taken it to another large auto shop for 3 years trying to get it to pass emissions. I spent quite a bit of $ but the shop could never get it to pass. I had to go through the trouble of getting a low mileage waiver, but needed to find someone to fix my problem. I was told it needed catalytic converters so I decided to take it to B&B Muffler for the install of the converters. They researched my vehicle and found it did not require the converters which would have cost me big bucks (honest shop, they could have installed them). They found some air lines missing, made some adjustments to the carb, and a few other things and thank goodness the thing PASSED! They also fixed some other items and kept me informed about cost which did not change when I picked up my vehicle, not true, I had a front light out which was going to be replaced. Turns out the connection was loose, that cost came off the bill. I am elated with their service and professionalism!\r\nThanks Guys

2
★★★★★

I own a 1989 Holiday Rambler Motorhome that had some emission problems. I had taken it to another large auto shop for 3 years trying to get it to pass emissions. I spent quite a bit of $ but the shop could never get it to pass. I had to go through the trouble of getting a low mileage waiver, but needed to find someone to fix my problem. I was told it needed catalytic converters so I decided to take it to B&B Muffler for the install of the converters. They researched my vehicle and found it did not require the converters which would have cost me big bucks (honest shop, they could have installed them). They found some air lines missing, made some adjustments to the carb, and a few other things and thank goodness the thing PASSED! They also fixed some other items and kept me informed about cost which did not change when I picked up my vehicle, not true, I had a front light out which was going to be replaced. Turns out the connection was loose, that cost came off the bill. I am elated with their service and professionalism!\r\nThanks Guys

Pros: Large Bay for motorhome, Outstanding Service, Honest Shop, Professionalism

Cons: Only one - Had trouble getting motorhome in and out of parking lot because of small incline from street

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I had my Maxima's state inspection done at B&B muffler and austomotive service center. This is my first time here. They took the work order right away and in about half an hour the inspection was done. I remember I had to wait in line for inspections at other places. They are friendly and explains details nicely. I will try with them on other issues on my car. They also offer 15% discount for both you and your referral if you refer a new customer.

2
★★★★☆

I had my Maxima's state inspection done at B&B muffler and austomotive service center. This is my first time here. They took the work order right away and in about half an hour the inspection was done. I remember I had to wait in line for inspections at other places. They are friendly and explains details nicely. I will try with them on other issues on my car. They also offer 15% discount for both you and your referral if you refer a new customer.

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Recently I had my car repaired at B&B Muffler and Automotive Service Center on South Lamar and was very pleased with the quality of the work and an explanation that I could understand. I have also found that the management to be very honest. A mistake in billing was caught and corrected by the owner, a mistake which I didn't catch and in all probability would not have caught. I highly recommend B&B Muffler and Automotive Service Center to anyone in need of car repair or maintenance.\r\n

2
★★★★★

Recently I had my car repaired at B&B Muffler and Automotive Service Center on South Lamar and was very pleased with the quality of the work and an explanation that I could understand. I have also found that the management to be very honest. A mistake in billing was caught and corrected by the owner, a mistake which I didn't catch and in all probability would not have caught. I highly recommend B&B Muffler and Automotive Service Center to anyone in need of car repair or maintenance.\r\n

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Mike, the owner, will work with any issues resulting from work they have done. His main goal is to please his customers. He recently has taken over as the new owner and wants to strive to be a leading shop in the Austin area. I have taken four of my automobiles over the years and there have been challenges on some of the work, but Mike has come through. I recommend you speak to Mike before walking away to another shop if you have issues.\r\n\r\nJoe Stewart

2
★★★★☆

Mike, the owner, will work with any issues resulting from work they have done. His main goal is to please his customers. He recently has taken over as the new owner and wants to strive to be a leading shop in the Austin area. I have taken four of my automobiles over the years and there have been challenges on some of the work, but Mike has come through. I recommend you speak to Mike before walking away to another shop if you have issues.\r\n\r\nJoe Stewart

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My car was a definite problem child before I went to B&B. I was spending hundreds of dollars with other shops, and the problems weren't fixed. The mechanics at B&B accurately diagnosed the problems, explained what was happening, fixed my car & my LIFE!!! Thank you Thank you . Definitely the best place to take your cars. Very friendly and I was treated with the utmost respect. The problems with my car were explained to me in a way the I could understand and made sense, including the price quote which was accurate and fair. I will definitely be back for all my auto repair needs. Thanks B&B. \r\nKathy, Austin Texas\r\n\r\n

2
★★★★★

My car was a definite problem child before I went to B&B. I was spending hundreds of dollars with other shops, and the problems weren't fixed. The mechanics at B&B accurately diagnosed the problems, explained what was happening, fixed my car & my LIFE!!! Thank you Thank you . Definitely the best place to take your cars. Very friendly and I was treated with the utmost respect. The problems with my car were explained to me in a way the I could understand and made sense, including the price quote which was accurate and fair. I will definitely be back for all my auto repair needs. Thanks B&B. \r\nKathy, Austin Texas\r\n\r\n

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I highly recommend B&B Auto! They are very customer service oriented, knowledgable, thorough and will only repair what is necessary. They are conscientious and they truly care about their customers from their service writers to their mechanics to the owner of the shop; a total team effort! In fact, Mike, the owner, seems to be always at the shop and always available to answer questions. Their follow up is very helpful too as they send emails informing me of when the next service is due and for what; this is helpful for me as I travel a fair amount for my job and am very busy.\r\nB&B Auto is where I bring all of my cars---I highly recommend this shop to my friends and colleagues! Keep up the good work!!!

2
★★★★★

I highly recommend B&B Auto! They are very customer service oriented, knowledgable, thorough and will only repair what is necessary. They are conscientious and they truly care about their customers from their service writers to their mechanics to the owner of the shop; a total team effort! In fact, Mike, the owner, seems to be always at the shop and always available to answer questions. Their follow up is very helpful too as they send emails informing me of when the next service is due and for what; this is helpful for me as I travel a fair amount for my job and am very busy.\r\nB&B Auto is where I bring all of my cars---I highly recommend this shop to my friends and colleagues! Keep up the good work!!!

Pros: Thumbs UP!

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I took my Explorer in for service when the check engine light came on (P0171, P0174). I assumed that because of all of the vehicles in the parking lot, B&B must be popular. Now it looks as though the cars keep coming back because they weren't repaired the first time. Anyways, they said they replaced the intake manifold gasket, plugs, wires etc... the plug wires didn't look new, that's another story. $875 later, I drove home, only to have the same codes appear one month later. I took it back, and they decided it was the fuel pump. That would be another $850. A Ford mechanic then told me that based on the performance of the truck, there's no way it could be the fuel pump. Save yourself the trouble, and some money, ask around for references.

0
★☆☆☆☆

I took my Explorer in for service when the check engine light came on (P0171, P0174). I assumed that because of all of the vehicles in the parking lot, B&B must be popular. Now it looks as though the cars keep coming back because they weren't repaired the first time. Anyways, they said they replaced the intake manifold gasket, plugs, wires etc... the plug wires didn't look new, that's another story. $875 later, I drove home, only to have the same codes appear one month later. I took it back, and they decided it was the fuel pump. That would be another $850. A Ford mechanic then told me that based on the performance of the truck, there's no way it could be the fuel pump. Save yourself the trouble, and some money, ask around for references.

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I have had some unprofessional car service experiences in the past, but this was the worst one.

0
★☆☆☆☆

I have had some unprofessional car service experiences in the past, but this was the worst one.

Message from B&B Muffler And Automotive Service Center

OUR APPROACH TO AUTOMOTIVE REPAIR



With today??s world we are all operating at a rather quick pace trying to keep up with all that needs to be done. And in doing so a reliable vehicle is a necessity. We all want to feel secure about getting from point ??A? to point ??B?. So when your vehicle does break down you want to turn to someone quickly to not only fix your vehicle but also maintain that vehicle. We realize that finding, establishing and maintaining trust in a service organization comes with building a relationship. Professional relationships are a part of life. We all need a good doctor, dentist and yes, a good car ??mechanic?. Our goal is to empower you with knowledge about your automobile to allow you to make a decision that is best for you. We don??t sell you something that you don??t need. And that is what we??re all about. We strive to earn and maintain your trust with one of your most important investments, your car. We hope to not only establish a trustworthy relationship, but to maintain one for many years to come. We look forward to visiting with you. Happy Motoring!



Sincerely,

Michael Heide

Owner & Shop Foreman

B&B Muffler and Automotive

More about B&B Muffler And Automotive Service Center

Repair Services: ? Complete Automotive & Truck Repair ? Maintenance Services & Diagnostics ? State Inspections ? Free Shuttle Service/Loaner Car Exhaust Services: ? Factory Exhaust System Repairs ? Custom & Performance Systems ? Cata

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This Austin-based car repair shop works on all makes and models using the latest computer hardware and software to diagnose each vehicle.

 

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