Zadok Jewelers

My boyfriend went to Zadock's to pick out a Valentine's gift. He ordered a ring for me that was promised to arrive by 2/6 but never did come in. So since he was stressed for time, one of the owners offered him to pick another ring for the same price. He chose a much nicer ring that he wanted in the first place but it was a little out of his budget. So after our dinner, he said they were still open so we swung by and everyone greeted us including the owners Dror and Helen! I had to have the ring resized and it took less than 24 hours. Zadok's provided fast service and they even said I could come by anytime for a free cleaning!
They even had this nice appraisal on a certificate for insurance purposes so in case I lose it or it's stolen.
I can't wait to come back and buy more!

Went in to buy jewelry for my wife. Salesman's pitch was high pressure and he kept saying that he wanted to be my "friend" - sorry that just does not really fly in this day and age. He also kept saying that he would do anything to make me "happy". After looking at a few things, I picked out a necklace. I later found the exact same necklace (since it was a designer necklace) on the designer's website for about 1/3 less!! Anyways, my wife did not like the necklace, so within 5 days, we went to return it. She looked around the store, but didn't see anything that she liked and was reasonably price, so we asked for a refund. This is where the same salesman stopped being my "friend". He insisted that it was store policy not to issue refunds. We argued back and forth and my wife was shocked that a store this large would not issue a refund. After some loud words, they finally agreed to issue us a refund. Needless to say - we will not shop here again!!!

Unlike most who were completely ignored, we only had to wait 20 minutes before finally being seen by a blond who seemed to have her head somewhere else.
When we finally got the item that we ordered, there was a problem with it. Despite leaving a message asking for her to call back and several tries ourselves, we are still waiting. Maybe they will take notice when we contact our credit card company.
Next time, I'll try ebay!

I walked in on a Saturday morning. The store was not busy, only a couple of customers. I spent ten minutes browsing the engagement ring section. Several times, I was totally ignored by employees walking by. No one ever asked me if I needed help. I walked out of there totally disgusted with the lack of customer service. I may as well have been invisible for all the attention they paid me. I will gladly take my business elsewhere.

This store has the most exciting collection of watches and jewelry in Houston. I initially visited the store several years ago to purchase a necklace for my wife. The variety and range of merchandise that was available was astounding. Mr. Zadok himself patiently helped me narrow down my choices and was finally able to select a beautiful piece that really turned out perfect. Since then, we've returned many times and over the years purchased gifts for others and for ourselves....always with the same good, knowledgeable, and friendly service from Zadok family members. I really highly recommend Zadok Jewelers