I started going to this day spa back in march because I heard it was a good spa and location. I went for my normal brow wax treatment on 6/20/06 and the guy who normally waxed my brows was not sitting at the front desk; come to find out the company was bought out and they bought in all new mgmt and employees. The atmosphere is very unprofessional and the woman who did my brow wax/shaping had no experience and she messed up my eye brows severely. I told them I was dissatisfied with my service and they offered no kind of compensation aware that this woman had no knowledgeble experience; she even had no idea how hot the wax should be to apply on my skin! Needless to say that overall I wouldn't recommend anyone vistor or local to go to this once nice upscale salon. I recommend going to either the galleria, westheimer or west alabama locations for day spas which I got the word are excellent. Now, I have to wait several weeks for my brows to grow out further so I can find someone who is a professional to reshape the way Brad used to do them.
PROS: Only the location
CONS: Since they came under new mgmt; I no longer enjoy going to this business
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