The first car I bought from Sewell was an early-model Northstar STS. At 30,000 miles or so, the engine developed a bit of piston slap and they rebuilt the engine, no problems, when hearing the slap after the engine cooled overnight. Later, about 1000 miles after the warranty expired, the catalytic converter started rattling. I expressed disappointment on hearing how much replacement would cost. The service advisor, on his own initiative, talked to the service manager and called me later the same day, telling me the repair would be done at their material cost and zero labor charge. As a result, I've purchased six more Cadillacs and Saabs from the dealership. In all instances, I'd done cost/price research before meeting with a sales person. In all instances, the first price quoted was within a few hundred dollars of what I'd calculated as a fair price for both of us. Of these six, only one has needed more than routine service. This was an early-model XLR program car, ie. used car. After four service visits over six months to fix the same set of problems, I again expressed disappointment over the situation, this time talking to the sales manager. Without any negotiation, he offered my choice of a full refund or full dollar amount in trade. I spent an additional 10.000 dollars or so, and left with a CTS and a new Saab convertible for my wife. Treat these people with courtesy and respect, and they'll do whatever it takes to keep your business.
2008 Cadillac STS V8 with 18k miles that produces puffs of smoke from tailpipes...does this seem normal to anyone? Per Sewell, it is normal. I asked to speak to a Service Manager as I was not satisfied with diagnosis. They have 7 similar STS's on their lot and asked manager to start each one of them & show me they ALL smoke. After all if it is so normal the other vehicles should smoke. Service Managers agrees to start other vehicles when I arrive. I arrived at Sewell and met Service Manager. He was a JERK. He demanded the smoke was from condensation. It was obvious they were unable to duplicate the smoke I was talking about because I know the difference between steam & a cloud of smoke. Basically he kept implying I did not know what I was talking about & all Cadillacs smoked.
Very unhappy with Service Manager & plan on contacting Corporate Office Today.
I have purchased a 2007 Cadillac CTS. I love the service I get when ever I have to bring my car in for any type of service. I am treated like a human and not a dollar sign. They have good deals and they explain all your options to you. Yes, I would recommend them to anyone. I have sent two people to buy cars from sewell. Give them a try you will not be disappointed. I would love to do a commercial for sewell cadillac.
I would call in to ask about a car they had advertised and this salesman would tell me that they didn't have them on the lot anymore. So I went in and talked to another salesman. It turns out that all 3 cars were available. I talked to the manager about this person and the next week I started getting hangup phone calls directly from their dealership. I reported it to sewell's customer service and the calls continued until I had to change my phone number. The manager kept saying he couldn't do anything. It was horrible, so beware.