I just went for my first visit this week. The staff was professional and courteous, and the atmosphere was clean and relaxing. Admittedly, I am very new to all the skin/laser/hair treatments, but I have visited several other spas and my dermatologist while "shopping around". I found The Skin Institute to be the most pleasant and affordable experience so far and plan to return there for future treatments. Julie was honest and set realistic expectations for me, saying she'd rather "underpromise and overproduce results", which was a refreshing change from the other places I've visited. They are also quick to return calls, answer questions, and when I changed my mind on an unopened very expensive product, they immediately offered credit in the equivalent amount to use on other treatments or products there. I was able to schedule appointments during my lunch hour within a day or two of calling, and was the only one in the waiting room yesterday which was nice.