Williams Home Maintenance

My family had religiously used Williams Home Maintenance for over 25 years -- John Williams had toiled to build an incredibly professional, friendly, full-service business...which has sadly and quickly gone down the drain since he sold the business to Jerry Franklin. I have been repeatedly lied to (by Jerry) and insulted (by his repairmen) over the past few service calls. It is so very disheartening that this previously trusted, assuring organization has gone down the tubes. I do not recommend calling them for anything...unless you work for Consumer Reports and are looking for a GREAT bad example.

Posted 11/09/09 | Report Abuse

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My HVAC started blowing white smoke and a burning odor on Sunday. I tried calling Williams Home Maintenance (WHM) immediately after I noticed the white smoke. I left a voicemail stating my problem, and a contact number. I also used their "contact us" form on their web site and left a description of what I observed and contact information.

I ended up calling them again on Monday because nobody returned my voicemail or email. I took off work to meet the technician and he gave me two estimates for repair. If I signed up for their 1-year Peace of Mind (POM) program, I would receive about $200 off the repair bill. The POM program is normally $300 for 1 year, which seemed ridiculously high. But with a $200 discount on the repair bill, I figured it would be worth it to sign up for a net cost of only $100.

One of the advertising points of their POM program is that they will schedule service around my schedule so I don't have to take off work. This is taken from their brochure: "When you call for service there is no need to stay home all day! We schedule our calls at your convenience in 3-5 hour windows, allowing you time to do fun things like going to work." I asked for a 5 PM service appointment, and this is when things went sour. It seems a bit silly to hock their POM program to me where one of the selling points is scheduling convenience, and then immediately deny me a 5 PM appointment on my first service visit. They were adamant about doing the repair during business hours. I asked for the latest appointment time possible and was told 3 PM, which I absolutely could not make (I'd already taken off work to meet the technician the previous day).

I called the WMH office directly (up to that point, I had communicated with WMH through the technician that diagnosed my problem) and explained my situation to the lady on the phone. I asked her why they could not "work around my schedule" as advertised in the POM brochure and was told POM only covers emergency repairs. I calmly asked her how my problem did not qualify as an emergency (white smoke, burning odor, fear of using HVAC for starting a house fire!!!). She tells me me she would speak with the dispatcher and have someone call me in the morning to confirm a 5 PM appointment. Once again, nobody called me back and I ended up calling them. When I talked to Tanya from WMH, she gave me the run-around and would not budge on the 5 PM appointment. She told me they would only do a 5 PM appointment if I paid overtime fees.

At this point I'm starting to realize WMH's POM program is a joke, and I'm getting shoddy customer service. I decided to hire someone else to do the repair, even after I had already paid WMH $80 for the technician visit. Not only was the new estimate for repairs cheaper, but they had no problem coming out at 5 PM. Miraculously, once I called WMH back to cancel everything, they were suddenly willing to give me the 5 PM appointment I originally requested. However, by then it was too late. I'd already gotten a glimpse of the kind of treatment I would receive as one of their "Peace of Mind" customers. I chose to do business elsewhere, and that is my recommendation to you.

Posted 09/22/09 | Report Abuse

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These guys are excellent at customer service, being on time- everything you could ask for in a service oriented company. I've used them for years now and have had zero issues. Very professional and always helpful. Plumbing, air conditioning, etc.etc. - I've had nothing go wrong after they've repaired or installed anything that I've had them do.

Posted 07/10/09 | Report Abuse

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I would not recommend these people to anyone, much less my family. Will not show up on time, I did not feel comfortable with them in my home with the people they sent out. I had a newborn and wife at my house, and my wife said she felt very uncomfortable with the situation. Awful!!!

Posted 04/25/09 | Report Abuse

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I recently moved to arlington and needed some work done on my ac because it was not cooling and when i called the professional response I got was great. I wanted to just wait till it got hot to really have it fixed and I was only looking for a price. I got great information.Being in texas (originally from up north) the weather changes from hot to cold quite often. The women who answered the phone gave some good information about how I should probably go ahead and have it looked at . I did have it looked at the next day, I got a great price ( much cheaper than the three companies I called before) and a good job done. My system works great and They have a contract I signed up on and they take care of my ac and heat and plumbing and they said they would even work on my appliances! I recommended them to my neighbor and friends. Great personal company

Posted 04/10/08 | Report Abuse

1 out of 1 people found this review helpful.

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I moved to Arlington in 1982, bought a house and pretty soon I had to start looking for typical home maintenance services. Several neighbors recommended Williams Home Maintenance. I called them out to get my ac ready for the summer. The serviceman was very professional and gave me all kinds of tips for keeping my AC unit's maintenance bills and electrical bills down. So, I began using them for other services such as heating, plumbing, duct cleaning, etc. I then wised up and purchased a maintenance contract which has saved me a lot of money and gets even faster response times.

In short, if you are new to the Tarrant County or Mansfield area, I strongly suggest that you give them a call.

Posted 12/02/07 | Report Abuse

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I wanted AC checkup on old condo unit; when i called 817-274-0661, scheduler said $77 diagnostics charge. i asked exactly what he will do; scheduler said she didn't know. i called again & tanya asked if ac was working, which it was. she said $40 for 21-point inspection & 1-pound coolant gas. service person tom came; barely spent 30-minutes; very uncommunicative. he said coolant level low, hooked up green cylinder but i don't know for sure whether he recharged gas or not though his receipt said he put in 1# coolant. he checked something on two capacitors [voltage??] then went inside, removed filter, peeked into overhead unit for a minute & was done. i don't recommend him & didn't feel i got my money's worth. i also wanted some plumbing work done; plumber came to check out; completely different experience; was very cooperative & honestly told me this was not appropriate for his skills and tools; i really needed regrouting & gave me 2 references & didn't charge anything at all

Posted 06/22/07 | Report Abuse

0 out of 2 people found this review helpful.

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I had a water leak inside my home. I could not determine where the leak was coming from so I called around trying to find the lowest cost to determine sourse. Tom's plumbing was the cheapest so I called them. Their plumber came out and said that there was no meter movement so therefore I did not have a leak. It cost me almost $80. The next day the water puddle got larger so I decided to call someone else. I called Ernies and he said he could do an electronic leak search for a service call and a leak search charge, which would have been another $300. So I finally called Williams Home Maintenance and talked to them and they suggested to just strt out with an electronic leak search for $175.. His technician, Steve came out and in 15 minutes found that the leak was actually in the wall and had their plumbers out and fixed the leak for jusr $178. minus the sheetrock repair. I will never call anyone else. They know what they are doing, very polite and professional. Thanks John.

Posted 04/07/07 | Report Abuse

2 out of 2 people found this review helpful.

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