BMW of Austin

★★★★☆
Visit our dealership to experience the difference of Penske Pure Price.
  • 7011 McNeil Drive

    Austin, TX 78729

    Map & Directions
  • 512-343-3500

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Service Dept. is the worst. I dropped my car off to get a recall issue taken care of. As i drove off i noticed my DS mode function no longer worked. I use it all the time to speed up and get me out of sticky situations. upon driving off

3
★★★★★

Service Dept. is the worst. I dropped my car off to get a recall issue taken care of. As i drove off i noticed my DS mode function no longer worked. I use it all the time to speed up and get me out of sticky situations. upon driving off

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out of state buyer call me ask me to drop of my BMW at BMW of Austin for buyer inspection (trying to sell my 330i) i drop of and told advirsor get the buyer credit number im not paying for it,i went to pick it up today they didnt release

3
★★★★★

out of state buyer call me ask me to drop of my BMW at BMW of Austin for buyer inspection (trying to sell my 330i) i drop of and told advirsor get the buyer credit number im not paying for it,i went to pick it up today they didnt release

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I had a very enjoyable and stress free buying experience at the BMW of Austin. My salesman Mr. Troy Massey and his sales team did an Awesome job of assisting me with my purchase of my BMW 428ic. I drove 5 1/2 hrs from the Rio Grande

3
★★★★★

I had a very enjoyable and stress free buying experience at the BMW of Austin. My salesman Mr. Troy Massey and his sales team did an Awesome job of assisting me with my purchase of my BMW 428ic. I drove 5 1/2 hrs from the Rio Grande

.

I have just bought my 4th BMW from BMW of Austin - Troy Massey is the most helpful and flexible car sales person I have ever death with. His wealth of knowledge and willingness to go the extra mile to meet my needs are the reasons I don't

3
★★★★★

I have just bought my 4th BMW from BMW of Austin - Troy Massey is the most helpful and flexible car sales person I have ever death with. His wealth of knowledge and willingness to go the extra mile to meet my needs are the reasons I don't

.

Kudos to Troy Massey, Sales/Leasing Consultant at BMW of Austin!!!\r
On June 25, 2013, my wife and I took delivery of her 2014 BMW X3 xDrive28i. When we arrived at the Dealership, the new Vermilion Red Metallic SUV gleamed on the delivery

3
★★★★★

Kudos to Troy Massey, Sales/Leasing Consultant at BMW of Austin!!!\r
On June 25, 2013, my wife and I took delivery of her 2014 BMW X3 xDrive28i. When we arrived at the Dealership, the new Vermilion Red Metallic SUV gleamed on the delivery

.

My time with Troy Massey at BMW of Austin was the best car-buying experience I have ever had through several decades of purchasing cars. His intelligence, friendliness, helpfulness gave me a very positive and pleasant experience at BMW of

3
★★★★★

My time with Troy Massey at BMW of Austin was the best car-buying experience I have ever had through several decades of purchasing cars. His intelligence, friendliness, helpfulness gave me a very positive and pleasant experience at BMW of

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I became hooked on BMW Austin through their maintenance department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch. Chris Brice was assigned to me

3
★★★★★

I became hooked on BMW Austin through their maintenance department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch. Chris Brice was assigned to me

.

I recently completed a purchase of a Z4 as an anniversary present for my wife. The experience started with an internet quote. My wife is ecstatic about the car...ride, handling, appearance, features. I wouldn't know since she won' let me

3
★★★★★

I recently completed a purchase of a Z4 as an anniversary present for my wife. The experience started with an internet quote. My wife is ecstatic about the car...ride, handling, appearance, features. I wouldn't know since she won' let me

.

We were very happy with our purchase experience with Troy Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Troy made the day for us. We

3
★★★★★

We were very happy with our purchase experience with Troy Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Troy made the day for us. We

.

I just purchased a new 328i from BMW Austin and Troy Massey. Overall my experience was excellent. Needless to say, the car is awesome, but the buying process was very well done - low pressure and extremely helpful. I had a particularly

3
★★★★★

I just purchased a new 328i from BMW Austin and Troy Massey. Overall my experience was excellent. Needless to say, the car is awesome, but the buying process was very well done - low pressure and extremely helpful. I had a particularly

.

Great experience from beginning to end. Jay Lafolette worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sales myself and having done quite a bit

3
★★★★★

Great experience from beginning to end. Jay Lafolette worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sales myself and having done quite a bit

.

I have been driving BMW's for 30 years and I have to say Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb customer service. In addition, I

3
★★★★★

I have been driving BMW's for 30 years and I have to say Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb customer service. In addition, I

.

Ask for Troy Massey. Best car buying experience ever especially if you are taking the kiddos with you. Terrific experience so far.

3
★★★★★

Ask for Troy Massey. Best car buying experience ever especially if you are taking the kiddos with you. Terrific experience so far.

.

I recently purchased a BMW from Troy Massey at BMW of Austin. The experience was great. The staff was polite and competent and would recommend this dealership to anyone looking for a new vehicle.

3
★★★★★

I recently purchased a BMW from Troy Massey at BMW of Austin. The experience was great. The staff was polite and competent and would recommend this dealership to anyone looking for a new vehicle.

.

This was 1 of 7 dealerships we visited; the experience was hands down superior -- in getting questions answered, seeing models and options, taking a 2nd test drive, following up on this or that, dealing with a trade in. You name it, they

3
★★★★★

This was 1 of 7 dealerships we visited; the experience was hands down superior -- in getting questions answered, seeing models and options, taking a 2nd test drive, following up on this or that, dealing with a trade in. You name it, they

.

I recently bought my second BMW from Jay Lafolette at BMW of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and BMW-A are in a league of their

3
★★★★★

I recently bought my second BMW from Jay Lafolette at BMW of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and BMW-A are in a league of their

.

This is our 3rd BMW and I have been very pleased with both the service and the experience that I have had. Over the years, I have worked with their service department and I have found it a good experience. They are not necessarily the

3
★★★★★

This is our 3rd BMW and I have been very pleased with both the service and the experience that I have had. Over the years, I have worked with their service department and I have found it a good experience. They are not necessarily the

.

This is our 2nd BMW purchase. Troy Massey took the time to listen to what we wanted in a new vehicle, made informed suggestions and guided us through the process of finding the exact BMW for us. He was friendly, professional, answered all of our questions and made our overall car purchasing experience pleasant and lots of fun! Troy searched for our dream car and found the exact one we wanted in a matter of a few minutes. We love our red beauty and would definitely purchase another BMW from Troy in the future.

2
★★★★★

This is our 2nd BMW purchase. Troy Massey took the time to listen to what we wanted in a new vehicle, made informed suggestions and guided us through the process of finding the exact BMW for us. He was friendly, professional, answered all of our questions and made our overall car purchasing experience pleasant and lots of fun! Troy searched for our dream car and found the exact one we wanted in a matter of a few minutes. We love our red beauty and would definitely purchase another BMW from Troy in the future.

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I was in desperate need for a car, and Jay Lafolette at BMW was able to help me, not only to get a car, but a great-looking used BMW X5 ... my first BMW! The help he provided me was awesome, and the his support staff really knew what they were doing. Prior to my arrival at BMW of Austin, I thought I was going to feel a little uncomfortable - since I'm not exactly the ""wealthy type"" ... but, everyone there were down-home-type individuals whom I felt I could trust. I highly recommend meeting with Jay if you are at all interested in driving a BMW.

2
★★★★★

I was in desperate need for a car, and Jay Lafolette at BMW was able to help me, not only to get a car, but a great-looking used BMW X5 ... my first BMW! The help he provided me was awesome, and the his support staff really knew what they were doing. Prior to my arrival at BMW of Austin, I thought I was going to feel a little uncomfortable - since I'm not exactly the ""wealthy type"" ... but, everyone there were down-home-type individuals whom I felt I could trust. I highly recommend meeting with Jay if you are at all interested in driving a BMW.

.

I've bought two new BMW's from Jay Lafotette @ BMW of Austin over the years. (a 2007 328i & a 2011 335i) I still own both of them. Working with Jay was a pleasure. He was very informative regarding the models I was interested in purchasing and he gave me a very competitive price. I shopped around Houston, Dallas and San Antonio for a new BMW and decided to purchase my cars from Jay.

The service support @ BMW Austin is next to none! You would not believe the waiting room, it is over the top! I have been to many dealerships over the years for service support and none of them can match BMW of Austin level of support.

I recommend BMW of Austin to everyone I know and tell them to ask for Jay if interested in buying/leasing a BMW. You will be pleased working with him.

2
★★★★★

I've bought two new BMW's from Jay Lafotette @ BMW of Austin over the years. (a 2007 328i & a 2011 335i) I still own both of them. Working with Jay was a pleasure. He was very informative regarding the models I was interested in purchasing and he gave me a very competitive price. I shopped around Houston, Dallas and San Antonio for a new BMW and decided to purchase my cars from Jay.

The service support @ BMW Austin is next to none! You would not believe the waiting room, it is over the top! I have been to many dealerships over the years for service support and none of them can match BMW of Austin level of support.

I recommend BMW of Austin to everyone I know and tell them to ask for Jay if interested in buying/leasing a BMW. You will be pleased working with him.

.

My wife never enjoys the car buying experience because of the salesmen and their bullying techniques. I had communicated with the Internet Department and had set up for a test drive with Larry Stenson. We stopped by at the agreed upon time and Larry was very easy to work with. We started looking at the 5 series sedan but since we have driven 8 Suburbans over a period of 23 years we opted for the X5. We test drove both on several occasions and then ordered one to our specifications. Larry was a gentlemen and won my confidence and that of my wife by never pushing either of us to make a decision. Thanks Larry for your help.

2
★★★★★

My wife never enjoys the car buying experience because of the salesmen and their bullying techniques. I had communicated with the Internet Department and had set up for a test drive with Larry Stenson. We stopped by at the agreed upon time and Larry was very easy to work with. We started looking at the 5 series sedan but since we have driven 8 Suburbans over a period of 23 years we opted for the X5. We test drove both on several occasions and then ordered one to our specifications. Larry was a gentlemen and won my confidence and that of my wife by never pushing either of us to make a decision. Thanks Larry for your help.

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3
★★★☆☆

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Was this review helpful to you?
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.

We recently purchased a used car at BMW of Austin and had a very pleasant time working with Jay.

Anyone in Austin who is in the market for a used BMW should check out BMW of Austin.

2
★★★★★

We recently purchased a used car at BMW of Austin and had a very pleasant time working with Jay.

Anyone in Austin who is in the market for a used BMW should check out BMW of Austin.

.

Our purchase of a new BMW 328i from Larry Stenson at BMW of Austin was the most straight-forward, pleasant car buying experiences that we have ever had.\r
\r
I put in an on-line ""dealer quote"" request from Edmonds, and within 30 minutes or so, Larry had emailed me a response and welcomed us to come by for a test drive - and he said that they had a few models in stock that matched our selection of colors and options. We initially test drove the 335i with the Sport Package, and we took it down the twisty, curvey Old Spicewood Springs Road to see how it handled and then up Loop 360 and back on Hwy 183 to see how it drove on the highway. It was VERY nice. We thanked Larry, and told him that we still needed to look at the other 3 cars on our shopping list - Acura TL, Lexus ES 350, and Infiniti G37 Journey. \r
\r
The Acura seems large and cumbersome in comparison to the BMW, the Lexus was very dissapointing - the car floated above the road, with very little ""connectedness"". The Infiniti G37 Journey was very close, and we really liked the red color, but that only came with a black interior (we like in Austin, TX and it gets HOT in the summer). We were willing to ""put up with"" the black interior and sat down to start talking finances. The Infiniti dealer would offer us $10, 500 for the trade-in on our 2003 Infiniti G35 Coupe, which was $1500 to $2000 less than Edmonds claimed it was worth. We almost bought it, but decided to sleep on it.\r
\r
That evening I sent Larry and email saying that we would like to test drive the less powerful 328i without the Sport Package, and mentioned that my wife was really leaning towards the red color (the Inifiniti looked great, and the BMW brochure that Larry gave us showed that the 3 series was available in red exterior, with TAN interior). Within minutes Larry emailed me back and said he has one in stock that matched that criteria and he would have it ready for us to test drive at 10 AM the next morning.\r
\r
When we arrived at BMW of Austin the next morning, a light rain was falling, but Larry had the car ready for us to test drive. He insisted that we go our on the same test drive route, and to go by ourselves (he didn't need to go). OK, it's raining, and he just tells us to take off and enjoy our ride!\r
\r
We loved the car, and it had more than enough power for my wife, so we sat down to talk business with Larry. First he got our Infiniti G35 Coupe appraised for trade-in. They offered $12,000. (Remember what the Infiniti dealer offered us for our Infiniti?) We said OK and worked up all the paperwork.\r
\r
When we came back in 3 1/2 hours, the car had all the dealer prep, it was cleaned beyind perfection, and was sitting inside their showroom (it was still raining outside). While in the showroom, Larry explained a little of the features and gave us a nice introduction to the car.\r
\r
They then pulled the car outside, where the satellite radio was activated and another person (Chris?) spent 20 or 30 minutes giving us a more thorough explanation of how all of the controls operated, and even set-up my BlackBerry for Bluetooth voice recognition!\r
\r
Larry sent us an email 2 weeks later to say that our license plates were ready. My wife drove over and told that to someone in the Serice Department, and she said they were very polite and put them on without any delay.\r
\r
In summary, the car purchasing experience at BMW of Austin was very straight-forward and pleasant. I would highly recommend them to anyone interested in this class of a vehicle!\r

2
★★★★★

Our purchase of a new BMW 328i from Larry Stenson at BMW of Austin was the most straight-forward, pleasant car buying experiences that we have ever had.\r
\r
I put in an on-line ""dealer quote"" request from Edmonds, and within 30 minutes or so, Larry had emailed me a response and welcomed us to come by for a test drive - and he said that they had a few models in stock that matched our selection of colors and options. We initially test drove the 335i with the Sport Package, and we took it down the twisty, curvey Old Spicewood Springs Road to see how it handled and then up Loop 360 and back on Hwy 183 to see how it drove on the highway. It was VERY nice. We thanked Larry, and told him that we still needed to look at the other 3 cars on our shopping list - Acura TL, Lexus ES 350, and Infiniti G37 Journey. \r
\r
The Acura seems large and cumbersome in comparison to the BMW, the Lexus was very dissapointing - the car floated above the road, with very little ""connectedness"". The Infiniti G37 Journey was very close, and we really liked the red color, but that only came with a black interior (we like in Austin, TX and it gets HOT in the summer). We were willing to ""put up with"" the black interior and sat down to start talking finances. The Infiniti dealer would offer us $10, 500 for the trade-in on our 2003 Infiniti G35 Coupe, which was $1500 to $2000 less than Edmonds claimed it was worth. We almost bought it, but decided to sleep on it.\r
\r
That evening I sent Larry and email saying that we would like to test drive the less powerful 328i without the Sport Package, and mentioned that my wife was really leaning towards the red color (the Inifiniti looked great, and the BMW brochure that Larry gave us showed that the 3 series was available in red exterior, with TAN interior). Within minutes Larry emailed me back and said he has one in stock that matched that criteria and he would have it ready for us to test drive at 10 AM the next morning.\r
\r
When we arrived at BMW of Austin the next morning, a light rain was falling, but Larry had the car ready for us to test drive. He insisted that we go our on the same test drive route, and to go by ourselves (he didn't need to go). OK, it's raining, and he just tells us to take off and enjoy our ride!\r
\r
We loved the car, and it had more than enough power for my wife, so we sat down to talk business with Larry. First he got our Infiniti G35 Coupe appraised for trade-in. They offered $12,000. (Remember what the Infiniti dealer offered us for our Infiniti?) We said OK and worked up all the paperwork.\r
\r
When we came back in 3 1/2 hours, the car had all the dealer prep, it was cleaned beyind perfection, and was sitting inside their showroom (it was still raining outside). While in the showroom, Larry explained a little of the features and gave us a nice introduction to the car.\r
\r
They then pulled the car outside, where the satellite radio was activated and another person (Chris?) spent 20 or 30 minutes giving us a more thorough explanation of how all of the controls operated, and even set-up my BlackBerry for Bluetooth voice recognition!\r
\r
Larry sent us an email 2 weeks later to say that our license plates were ready. My wife drove over and told that to someone in the Serice Department, and she said they were very polite and put them on without any delay.\r
\r
In summary, the car purchasing experience at BMW of Austin was very straight-forward and pleasant. I would highly recommend them to anyone interested in this class of a vehicle!\r

.

Larry Stenson was very accommodating, answered all my questions and made the overall car purchasing experience streamlined and pleasant. I would definitely purchase another BMW from Larry in the future. Couple that with a quality car that is fast, fun to drive and gets an average of 27mpg (335d) and you can't lose.

2
★★★★★

Larry Stenson was very accommodating, answered all my questions and made the overall car purchasing experience streamlined and pleasant. I would definitely purchase another BMW from Larry in the future. Couple that with a quality car that is fast, fun to drive and gets an average of 27mpg (335d) and you can't lose.

.

My family and me went over to the dealership on the 31st of December. We wanted to test drive a 525 or 528 series (preowned).
There was a salesperson called Sam Smith who greeted us at the reception area. At this point he was very friendly and asked me if I was going to buy a car today, to which I just nodded. He asked me that question very rhetorically, nodding his head and smiling, as he asked, so obviously, I didn't expect for him to expect me to be so accountable for my nod.

I meant to imply that I was out looking for a car and if I found one that exactly matched what I was looking for in a car, I would make a decision.

Anyway, he walked my wife and me through the lot, immediately focusing on a particular car he led us to. My wife subsequently test drove the car and although she liked the ride she wasn't sure it was the best car for her.
During the ride, he was asking my wife some probing questions about the car we drove in, at the dealership, as if to qualify us for the purchase. My wife politely indicated to him that we were driving into the dealership with a rental car. I mean, if a person drives in with a Ford Focus, it does not have to mean its the only car he can afford. Hello? Hello, you stupid idiot, just for your information, I have enough liquid funds in spare to buy about 20 of the 528 series I was looking at in cash payment! But obviously, I wouldn't expect such a dumb salesman to know anything about that!
I probably make more in a year than what this guy must be making in 5 years! I'm not going to flaunt it, just to prove to a stupid salesman in the BMW showroom that I am worthy of buying 1 of the showroom cars.

After the test drive, this sales person asked me if I was ready to move. I politely told him I wanted a day or 2 to make a decision. He gave me the same BS crap about it being the last day for certain deals that were being offered. I politely told him that I would rather wait to check out a few other cars before making a decision in a day or 2. This guy wanted me to make an instant decision! When I politely refused, he completely changed his behavior to being uncaring, and almost disrespectful. He even started to walk away with my driving license and insurance policy in his hand.

I literally had to call him and remind him to return my driving license.
I will NEVER buy a car from this person! It has been the worst experience of my LIFE! I am also never going to return to this BMW showroom and I am going to tell all of my friends about my experience.
I hope this guy eventually gets fired and nobody ever has to deal with him ever again!

I am also going to write to BMW headquarters in Germany, about my experience here.

On the same day, I visited the Lexus showroom on Capital Of Texas Highway and what a world of a difference! There was a heaven and hell difference between the salesman there and this idiot.

0
★☆☆☆☆

My family and me went over to the dealership on the 31st of December. We wanted to test drive a 525 or 528 series (preowned).
There was a salesperson called Sam Smith who greeted us at the reception area. At this point he was very friendly and asked me if I was going to buy a car today, to which I just nodded. He asked me that question very rhetorically, nodding his head and smiling, as he asked, so obviously, I didn't expect for him to expect me to be so accountable for my nod.

I meant to imply that I was out looking for a car and if I found one that exactly matched what I was looking for in a car, I would make a decision.

Anyway, he walked my wife and me through the lot, immediately focusing on a particular car he led us to. My wife subsequently test drove the car and although she liked the ride she wasn't sure it was the best car for her.
During the ride, he was asking my wife some probing questions about the car we drove in, at the dealership, as if to qualify us for the purchase. My wife politely indicated to him that we were driving into the dealership with a rental car. I mean, if a person drives in with a Ford Focus, it does not have to mean its the only car he can afford. Hello? Hello, you stupid idiot, just for your information, I have enough liquid funds in spare to buy about 20 of the 528 series I was looking at in cash payment! But obviously, I wouldn't expect such a dumb salesman to know anything about that!
I probably make more in a year than what this guy must be making in 5 years! I'm not going to flaunt it, just to prove to a stupid salesman in the BMW showroom that I am worthy of buying 1 of the showroom cars.

After the test drive, this sales person asked me if I was ready to move. I politely told him I wanted a day or 2 to make a decision. He gave me the same BS crap about it being the last day for certain deals that were being offered. I politely told him that I would rather wait to check out a few other cars before making a decision in a day or 2. This guy wanted me to make an instant decision! When I politely refused, he completely changed his behavior to being uncaring, and almost disrespectful. He even started to walk away with my driving license and insurance policy in his hand.

I literally had to call him and remind him to return my driving license.
I will NEVER buy a car from this person! It has been the worst experience of my LIFE! I am also never going to return to this BMW showroom and I am going to tell all of my friends about my experience.
I hope this guy eventually gets fired and nobody ever has to deal with him ever again!

I am also going to write to BMW headquarters in Germany, about my experience here.

On the same day, I visited the Lexus showroom on Capital Of Texas Highway and what a world of a difference! There was a heaven and hell difference between the salesman there and this idiot.

.

I recently bought a 2011 BMW 328i from John Dickerson at BMW of Austin and have nothing but great things to say about him and everyone I met at the dealership. I first met with John Dickerson at about noon and I was on my way with a handshake on a car by 3:00 that afternoon. John Dickerson knew I was also looking at other competitor's cars, so he worked the best deal to win my business. He also worked really hard to get me better trade dollars on my Acura. John knew we handle schedule conflicts, so he arranged for finance to meet me at 7:00 that night. He worked until the deal was done and we drove off - almost 9:00 that night. He answered all my questions about the car, and when it started to rain, John pulled my car from outside into the showroom while we finished up so I wouldn't have to drive away with other than a clean shiny car. We sat for almost two hours explaining the features of the car and doing the necessary preference adjustments. Yet, he was enthusiastic about doing so although it was late after closing hours. John Dickerson personally came to my house to assist me with my garage door link. I have already recommended BMW of Austin to my friends and will continue to do so.

2
★★★★★

I recently bought a 2011 BMW 328i from John Dickerson at BMW of Austin and have nothing but great things to say about him and everyone I met at the dealership. I first met with John Dickerson at about noon and I was on my way with a handshake on a car by 3:00 that afternoon. John Dickerson knew I was also looking at other competitor's cars, so he worked the best deal to win my business. He also worked really hard to get me better trade dollars on my Acura. John knew we handle schedule conflicts, so he arranged for finance to meet me at 7:00 that night. He worked until the deal was done and we drove off - almost 9:00 that night. He answered all my questions about the car, and when it started to rain, John pulled my car from outside into the showroom while we finished up so I wouldn't have to drive away with other than a clean shiny car. We sat for almost two hours explaining the features of the car and doing the necessary preference adjustments. Yet, he was enthusiastic about doing so although it was late after closing hours. John Dickerson personally came to my house to assist me with my garage door link. I have already recommended BMW of Austin to my friends and will continue to do so.

.

I love driving.

On any given day, the moment at which I have the deepest, hurt-my-face-it's-so-damn-big smile on my face is when I've got my windows down and my music up, feeling the wind buffet my body and watching the road disappear beneath me.

Unfortunately, the car I'm driving right now isn't really made for people who love to drive, which is why after a few years of waiting, I'm finally ready to start shopping around for one that is. After a few months of enthusiastic research, a few cars consistently stood out from the pack in both reviews and videos. One of these cars is the BMW 335i coupe. The automotive journos, both online and in magazines, seem to love this car. Every other BMW I've ever driven has been pretty incredible, and none of them were close to as powerful as the 335i, so I've really, really been looking forwards to test driving it and seeing if it would live up to all of the positive press it's received.

I called Austin BMW last evening and spoke with one of their salespeople (who was both polite and very helpful) about test driving one of their 2007 335i's. I told him specifically that I wouldn't be buying the car for another two or three months, and he told me that that wouldn't be a problem, and that I could come any time this morning for a test drive. Needless to say, I was pretty pumped about finally getting to experience what I have thus far only spent a lot of time reading about; and when I drove to the dealership, it was with a massive anticipatory smile on my face.

As I walk inside the dealership, I'm greeted by a few salespeople, one of whom asks me what I'm there for, and I tell them the same thing I told the salesperson last night: that I'm shopping for a car purchase I plan on making in about two months, that I was specifically interested in the 335i, and how much I was looking forwards to finally driving one.

After I say this, the demeanor of the salespeople changes slightly, and the one I was speaking to looks over at who I realized was his manager and asks, ""Is this OK?"", and to which his manager responds, ""Yeah, sure."" The guy I was speaking to directly tells me to go to my car and get my driver's license and insurance card, and I walk outside to do so. After I find my insurance card and just as I'm about to close my car door, the salesperson I was speaking to comes outside looking stern, and informs me that his manager just told him that they don't allow test drives unless there's a deal currently in negotiation, which obviously flew directly in the face of what I was told last night, when I brought up this point specifically.

I tell the guy that another salesperson at Austin BMW had, just last night, very specifically told me that it was A-OK that I wasn't buying immediately, but he just sort of shrugged this off and told me to come back in two months, when I was buying. Never mind the fact that not two minutes ago, this same manager had OK'd the test drive in front of me (and, apparently, not had the gumption to come and deal with me in person instead of sending someone without decision making power, who I couldn't really argue my case with). This manager didn't even have the decency to apologize for the misunderstanding, or for wasting my time.

I can't really remember the last time I've dealt with a business that's reneged on it's commitments to a customer as openly or as disrespectfully as Austin BMW just did to me. Needless to say, when I'm looking to spend my money in about two months' time, it won't be here. I encourage you to stay away from this place and, rather, trust your business to somewhere that still understands the concepts of respect, accountability, or even just simple courtesy for longer than it takes for them to size up how quick of a buck they can make from you.

0
★☆☆☆☆

I love driving.

On any given day, the moment at which I have the deepest, hurt-my-face-it's-so-damn-big smile on my face is when I've got my windows down and my music up, feeling the wind buffet my body and watching the road disappear beneath me.

Unfortunately, the car I'm driving right now isn't really made for people who love to drive, which is why after a few years of waiting, I'm finally ready to start shopping around for one that is. After a few months of enthusiastic research, a few cars consistently stood out from the pack in both reviews and videos. One of these cars is the BMW 335i coupe. The automotive journos, both online and in magazines, seem to love this car. Every other BMW I've ever driven has been pretty incredible, and none of them were close to as powerful as the 335i, so I've really, really been looking forwards to test driving it and seeing if it would live up to all of the positive press it's received.

I called Austin BMW last evening and spoke with one of their salespeople (who was both polite and very helpful) about test driving one of their 2007 335i's. I told him specifically that I wouldn't be buying the car for another two or three months, and he told me that that wouldn't be a problem, and that I could come any time this morning for a test drive. Needless to say, I was pretty pumped about finally getting to experience what I have thus far only spent a lot of time reading about; and when I drove to the dealership, it was with a massive anticipatory smile on my face.

As I walk inside the dealership, I'm greeted by a few salespeople, one of whom asks me what I'm there for, and I tell them the same thing I told the salesperson last night: that I'm shopping for a car purchase I plan on making in about two months, that I was specifically interested in the 335i, and how much I was looking forwards to finally driving one.

After I say this, the demeanor of the salespeople changes slightly, and the one I was speaking to looks over at who I realized was his manager and asks, ""Is this OK?"", and to which his manager responds, ""Yeah, sure."" The guy I was speaking to directly tells me to go to my car and get my driver's license and insurance card, and I walk outside to do so. After I find my insurance card and just as I'm about to close my car door, the salesperson I was speaking to comes outside looking stern, and informs me that his manager just told him that they don't allow test drives unless there's a deal currently in negotiation, which obviously flew directly in the face of what I was told last night, when I brought up this point specifically.

I tell the guy that another salesperson at Austin BMW had, just last night, very specifically told me that it was A-OK that I wasn't buying immediately, but he just sort of shrugged this off and told me to come back in two months, when I was buying. Never mind the fact that not two minutes ago, this same manager had OK'd the test drive in front of me (and, apparently, not had the gumption to come and deal with me in person instead of sending someone without decision making power, who I couldn't really argue my case with). This manager didn't even have the decency to apologize for the misunderstanding, or for wasting my time.

I can't really remember the last time I've dealt with a business that's reneged on it's commitments to a customer as openly or as disrespectfully as Austin BMW just did to me. Needless to say, when I'm looking to spend my money in about two months' time, it won't be here. I encourage you to stay away from this place and, rather, trust your business to somewhere that still understands the concepts of respect, accountability, or even just simple courtesy for longer than it takes for them to size up how quick of a buck they can make from you.

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Don't have much to say about them!! I cant afford one but I do stop in for the free starbucks coffee and dognuts in the mornings sometimes

5
★★★★★

Don't have much to say about them!! I cant afford one but I do stop in for the free starbucks coffee and dognuts in the mornings sometimes

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.

Let me start by saying our car has been babied. We bought it used with low mileage from its first owner and had two 190 point inspections done at BMW of Austin--once prior to purchase and once in order to get an extended warranty.

We brought our 3 series car to BMW for a transmission repair. Extended warranty paid for multiple gaskets and a replacement transmission pan. 9 visit later, BMW of Austin, finally pulled the transmission and realized it was faulty. Yes it took 9 visits! We would have gone elsewhere for this specific issue but other mechanics couldn't address the transmission since BMW of Austin had already been paid for the parts/service.

A year and a half later, the transmission light came on. Yep, you guessed it, transmission #2 was bad also. Luckily it was under BMW parts warranty so they were obligated to replace a 2nd time. Upon arrival at BMW of Austin, the service rep tried to sell me a new car, since ""a new transmission will cost me a lot more than my car is worth."" I told him no thanks, BMW will be paying for 2nd replacement transmission. I thought service was one department and sales was another. Not at BMW of Austin. The sales pitch started before my car had even been looked at, actually before I'd even arrived at the reps' desk.

Three weeks after replacement of the most recent transmission, the car had a brake sensor in need of replacing. Our independent BMW mechanic noted that the flex disc was cracked. This part is immediately next to the transmission. And this is a car that has been up on the liftrack A LOT over the last two years. We reached out to BMW of Austin who basically said the mechanic didn't notice it and it couldn't have been damaged during the transmission install. We paid for our mechanic to replace it and save the part for us. The part does not have normal wear and tear cracks. I sent photos to BMW of Austin management and got no response.

Throughout this whole process we have worked with all levels of service providers/managers and have included the dealership owner in our correspondence. We have also been in contact with BMW North America and BMW Germany.

BMW of Austin claims to have top scores on their surveys of their service. Of the 15 visits overall we have had car at BMW of Austin, I have never received a ""random"" independent survey about their service department. I question whether they are actually random or independent after all.

The morals of this story are:

1. Find an independent BMW mechanic unless you like wasting time, money and energy, there are 2 excellent ones in South Austin.

2. 190 point inspections will not necessarily pick up a need for major repairs

3. Buy an extended warranty, preferably from an independent service.

0
★☆☆☆☆

Let me start by saying our car has been babied. We bought it used with low mileage from its first owner and had two 190 point inspections done at BMW of Austin--once prior to purchase and once in order to get an extended warranty.

We brought our 3 series car to BMW for a transmission repair. Extended warranty paid for multiple gaskets and a replacement transmission pan. 9 visit later, BMW of Austin, finally pulled the transmission and realized it was faulty. Yes it took 9 visits! We would have gone elsewhere for this specific issue but other mechanics couldn't address the transmission since BMW of Austin had already been paid for the parts/service.

A year and a half later, the transmission light came on. Yep, you guessed it, transmission #2 was bad also. Luckily it was under BMW parts warranty so they were obligated to replace a 2nd time. Upon arrival at BMW of Austin, the service rep tried to sell me a new car, since ""a new transmission will cost me a lot more than my car is worth."" I told him no thanks, BMW will be paying for 2nd replacement transmission. I thought service was one department and sales was another. Not at BMW of Austin. The sales pitch started before my car had even been looked at, actually before I'd even arrived at the reps' desk.

Three weeks after replacement of the most recent transmission, the car had a brake sensor in need of replacing. Our independent BMW mechanic noted that the flex disc was cracked. This part is immediately next to the transmission. And this is a car that has been up on the liftrack A LOT over the last two years. We reached out to BMW of Austin who basically said the mechanic didn't notice it and it couldn't have been damaged during the transmission install. We paid for our mechanic to replace it and save the part for us. The part does not have normal wear and tear cracks. I sent photos to BMW of Austin management and got no response.

Throughout this whole process we have worked with all levels of service providers/managers and have included the dealership owner in our correspondence. We have also been in contact with BMW North America and BMW Germany.

BMW of Austin claims to have top scores on their surveys of their service. Of the 15 visits overall we have had car at BMW of Austin, I have never received a ""random"" independent survey about their service department. I question whether they are actually random or independent after all.

The morals of this story are:

1. Find an independent BMW mechanic unless you like wasting time, money and energy, there are 2 excellent ones in South Austin.

2. 190 point inspections will not necessarily pick up a need for major repairs

3. Buy an extended warranty, preferably from an independent service.

Cons: Awful service, Lack of knowledge, Arrogance

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Even the women patronize the women coming in for service.

1
★★☆☆☆

Even the women patronize the women coming in for service.

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These guys hardly know what they are doing. Loaners are never available, wait times for repairs 2x, spare parts are always on back order. BMW of Austin promises you the best, but they hardy deliver.

Certainly something you won't expect after buying your 40k$ car.

0
★☆☆☆☆

These guys hardly know what they are doing. Loaners are never available, wait times for repairs 2x, spare parts are always on back order. BMW of Austin promises you the best, but they hardy deliver.

Certainly something you won't expect after buying your 40k$ car.

Pros: Clean, mostly nice people

Cons: Slow, expensive, long wait times

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To those who have expressed concerns over trustworthiness, did you sense that you were being charged for work that was not necessary or not actually performed or to address problems created by the service department itself? I'm particularly interested in hearing from the commenter who mentioned that their vehicle came out of service in worse condition than it went in. I had a similar experience that made me highly suspicious.

0
★☆☆☆☆

To those who have expressed concerns over trustworthiness, did you sense that you were being charged for work that was not necessary or not actually performed or to address problems created by the service department itself? I'm particularly interested in hearing from the commenter who mentioned that their vehicle came out of service in worse condition than it went in. I had a similar experience that made me highly suspicious.

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I bought a used 2006 330i with 46k from a non-BMW dealer, so naturally i wanted every last thing i could think of that was under the 50k warranty taken care of. I just had the best service experience of my life. No joke...I had 12 issues that needed fixing, from whistling noises to shaky headlights to faulty power windows. You name it, trust me i claimed it. Not only did they fix everything to perfection under warranty ,they even noticed stuff i had missed and fixed that too. Communication and that personal feeling was there start to finish. Oh and my car was washed as well :) The only bummer was for 1 item on my fix-it list, had to be ordered from Germany and is a 2 - 3 week wait. So i have to go back for that, but it'll actually be my pleasure. Dennis and Lonnie ...I salute you!

2
★★★★★

I bought a used 2006 330i with 46k from a non-BMW dealer, so naturally i wanted every last thing i could think of that was under the 50k warranty taken care of. I just had the best service experience of my life. No joke...I had 12 issues that needed fixing, from whistling noises to shaky headlights to faulty power windows. You name it, trust me i claimed it. Not only did they fix everything to perfection under warranty ,they even noticed stuff i had missed and fixed that too. Communication and that personal feeling was there start to finish. Oh and my car was washed as well :) The only bummer was for 1 item on my fix-it list, had to be ordered from Germany and is a 2 - 3 week wait. So i have to go back for that, but it'll actually be my pleasure. Dennis and Lonnie ...I salute you!

Pros: Personal treatment, Superb warranty, Honest & Respectful.

Cons: Ummm...

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I had my battery fail today.\r
The car had 51k miles on it and was still within 4 years of purchase. Called roadside assistance and those people were good, the car was towed to my dealer (Only one in town) and i had to wait there for an hour and a half for them to diagnose the problem as a battery (Which even the tow truck guy managed to discover). Then the SA comes out and i have a bill for $280, was informed that cell was bad, when questioned if this was a defect, he said it was wear and tear. OK, finish the repair and send me on my way please, NO it took them two and a half hours TO REPLACE A BLEEDING BATTERY,tired of waiting, i had to ask to be ripped off and pay and find my car in their parking lot. Well, at least they managed to set the clock in the car.\r
\r
Total time been made to wait at the dealer: 3.5+ hours\r
Total cost: $280.12\r
\r
Hey, i understand people will accuse me of making a big fuss about a darned battery but i could not give a toss, i had to get this off anyway. The car is a CPO with an extended warranty and an extended maintenance plan. BMW proudly provide statistics on how much i can expect to pay if i owned a Jag for four years with a big $0 next to their own name. If i was asked to pay $100 in labor for installing a battery, i want it done at minimum time outlay to maximize my productivity

0
★☆☆☆☆

I had my battery fail today.\r
The car had 51k miles on it and was still within 4 years of purchase. Called roadside assistance and those people were good, the car was towed to my dealer (Only one in town) and i had to wait there for an hour and a half for them to diagnose the problem as a battery (Which even the tow truck guy managed to discover). Then the SA comes out and i have a bill for $280, was informed that cell was bad, when questioned if this was a defect, he said it was wear and tear. OK, finish the repair and send me on my way please, NO it took them two and a half hours TO REPLACE A BLEEDING BATTERY,tired of waiting, i had to ask to be ripped off and pay and find my car in their parking lot. Well, at least they managed to set the clock in the car.\r
\r
Total time been made to wait at the dealer: 3.5+ hours\r
Total cost: $280.12\r
\r
Hey, i understand people will accuse me of making a big fuss about a darned battery but i could not give a toss, i had to get this off anyway. The car is a CPO with an extended warranty and an extended maintenance plan. BMW proudly provide statistics on how much i can expect to pay if i owned a Jag for four years with a big $0 next to their own name. If i was asked to pay $100 in labor for installing a battery, i want it done at minimum time outlay to maximize my productivity

Pros: An OK waiting area.

Cons: Very Patronizing and attempted to tell me that they had to have the car recognize a new battery.

.

I had my battery fail today.
The car had 51k miles on it and was still within 4 years of purchase. Called roadside assistance and those people were good, the car was towed to my dealer (Only one in town) and i had to wait there for an hour and a half for them to diagnose the problem as a battery (Which even the tow truck guy managed to discover). Then the SA comes out and i have a bill for $280, was informed that cell was bad, when questioned if this was a defect, he said it was wear and tear. OK, finish the repair and send me on my way please, NO it took them two and a half hours TO REPLACE A BLEEDING BATTERY,tired of waiting, i had to ask to be ripped off and pay and find my car in their parking lot. Well, at least they managed to set the clock in the car.

Total time been made to wait at the dealer: 3.5+ hours
Total cost: $280.12

Hey, i understand people will accuse me of making a big fuss about a darned battery but i could not give a toss, i had to get this off anyway. The car is a CPO with an extended warranty and an extended maintenance plan. BMW proudly provide statistics on how much i can expect to pay if i owned a Jag for four years with a big $0 next to their own name. If i was asked to pay $100 in labor for installing a battery, i want it done at minimum time outlay to maximize my productivity (Blah...Bla).

1
★☆☆☆☆

I had my battery fail today.
The car had 51k miles on it and was still within 4 years of purchase. Called roadside assistance and those people were good, the car was towed to my dealer (Only one in town) and i had to wait there for an hour and a half for them to diagnose the problem as a battery (Which even the tow truck guy managed to discover). Then the SA comes out and i have a bill for $280, was informed that cell was bad, when questioned if this was a defect, he said it was wear and tear. OK, finish the repair and send me on my way please, NO it took them two and a half hours TO REPLACE A BLEEDING BATTERY,tired of waiting, i had to ask to be ripped off and pay and find my car in their parking lot. Well, at least they managed to set the clock in the car.

Total time been made to wait at the dealer: 3.5+ hours
Total cost: $280.12

Hey, i understand people will accuse me of making a big fuss about a darned battery but i could not give a toss, i had to get this off anyway. The car is a CPO with an extended warranty and an extended maintenance plan. BMW proudly provide statistics on how much i can expect to pay if i owned a Jag for four years with a big $0 next to their own name. If i was asked to pay $100 in labor for installing a battery, i want it done at minimum time outlay to maximize my productivity (Blah...Bla).

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THIS IS THE WORST BMW DEALERSHIP IN THE ENTIRE WORLD. I SHOULD HAVE READ THE REVIEWS BEFORE I WENT THERE.PLEASE TAKE YOUR CAR TO PAUL MOTORWERKS!!! BMW OF AUSTIN CUSTOMER SERVICE IS NOT GOOD AT ALL, FROM THE CASHIER TO THE SERVICE MANAGERS. I CALLED TO MAKE AN APPOINTMENT TO GET MY CAR CHECKED, BECAUSE THE ENGINE LIGHT WAS ON, I GOT AN APP. FOR 12/17/08 @O7:20AM, I HAD MY CAR TOWED IN ON 12/16/08 @4PM. THE DAY BEFORE, I DID NOT HEAR FROM THE SERVICE MGR (THAD TUCKER) UNTIL 12/17/08 @2;20PM , AFTER I HAD TO LEAVE HIM SEVERAL PHONE CALLS TO GET THE STATUS OF MY CAR, OF COURSE THAD TUCKER HAD NO CLUE, BUT SAID I WILL GIVE YOU AN UPDATE SHORTLY. (2 HOURS LATER I CALLED THAD BECAUSE HE DIDNT CALL ME) AND HE TOLD ME HE STILL COULDNT FIGURE WHY THE ENGINE LIGHT HAS NOT GONE OFF ALTHOUGH HE FIXED THE PROBLEM. RADIATOR HOSE($254) I SAID $254 FOR WHAT)WELL I AM STILL TRYING TO FIGURE OUT THE PROBLEM, THAD WENT ON TO TELL ME ABOUT SOME BELTS THAT NEED CHANGING AND OTHER THINGS HE TOUGHT WAS WRONG, MIND YOU HE STILL HAD NOT DIAGNOSED THE COMPLETE PROBLEM, I TOLD HIM DONT TOUCH ANYTHING ELSE, HE SAID OK THAT S GOING TO BE $254, I GET THERE TO PICK UP MY CAR AND THE LITTLE RUDE CAHIERS (GIRL AND GUY) WHOM NEVER SAID HELLO, TOLD ME THAT WILL BE $425, I ASKED TO SPEAK TO THAD WHO CAME IN ( ONLY UPON REQUEST) DID NOT ATTEMPT TO SHAKE MY HAND AND SAID (OH MY TECH HAD TO SPEND 45MINUTES TRYING TO DIAGNOSE THE PROBLEM, ?????????? I AM SOOOO UNHAPPY I DONT WANT TO FINISH. TAKE YOUR CAR TO PAUL MOTORWERKS, I HAVE BEFORE AND HES GRRRRREAT, ITS JUST BMW WAS CLOSER, BUT THIS PLACE IS NOT GOOD, THE ONLY FRIENDLY PEOPLE WERE THE GUYS THAT STAND IN THE ENTRANCE, AND THE GUY THAT BRINGS THE CAR OUT!!!!!!!!!!!!!!!!!!!!! PAUL MOTORWERKS ROCK!!

0
★☆☆☆☆

THIS IS THE WORST BMW DEALERSHIP IN THE ENTIRE WORLD. I SHOULD HAVE READ THE REVIEWS BEFORE I WENT THERE.PLEASE TAKE YOUR CAR TO PAUL MOTORWERKS!!! BMW OF AUSTIN CUSTOMER SERVICE IS NOT GOOD AT ALL, FROM THE CASHIER TO THE SERVICE MANAGERS. I CALLED TO MAKE AN APPOINTMENT TO GET MY CAR CHECKED, BECAUSE THE ENGINE LIGHT WAS ON, I GOT AN APP. FOR 12/17/08 @O7:20AM, I HAD MY CAR TOWED IN ON 12/16/08 @4PM. THE DAY BEFORE, I DID NOT HEAR FROM THE SERVICE MGR (THAD TUCKER) UNTIL 12/17/08 @2;20PM , AFTER I HAD TO LEAVE HIM SEVERAL PHONE CALLS TO GET THE STATUS OF MY CAR, OF COURSE THAD TUCKER HAD NO CLUE, BUT SAID I WILL GIVE YOU AN UPDATE SHORTLY. (2 HOURS LATER I CALLED THAD BECAUSE HE DIDNT CALL ME) AND HE TOLD ME HE STILL COULDNT FIGURE WHY THE ENGINE LIGHT HAS NOT GONE OFF ALTHOUGH HE FIXED THE PROBLEM. RADIATOR HOSE($254) I SAID $254 FOR WHAT)WELL I AM STILL TRYING TO FIGURE OUT THE PROBLEM, THAD WENT ON TO TELL ME ABOUT SOME BELTS THAT NEED CHANGING AND OTHER THINGS HE TOUGHT WAS WRONG, MIND YOU HE STILL HAD NOT DIAGNOSED THE COMPLETE PROBLEM, I TOLD HIM DONT TOUCH ANYTHING ELSE, HE SAID OK THAT S GOING TO BE $254, I GET THERE TO PICK UP MY CAR AND THE LITTLE RUDE CAHIERS (GIRL AND GUY) WHOM NEVER SAID HELLO, TOLD ME THAT WILL BE $425, I ASKED TO SPEAK TO THAD WHO CAME IN ( ONLY UPON REQUEST) DID NOT ATTEMPT TO SHAKE MY HAND AND SAID (OH MY TECH HAD TO SPEND 45MINUTES TRYING TO DIAGNOSE THE PROBLEM, ?????????? I AM SOOOO UNHAPPY I DONT WANT TO FINISH. TAKE YOUR CAR TO PAUL MOTORWERKS, I HAVE BEFORE AND HES GRRRRREAT, ITS JUST BMW WAS CLOSER, BUT THIS PLACE IS NOT GOOD, THE ONLY FRIENDLY PEOPLE WERE THE GUYS THAT STAND IN THE ENTRANCE, AND THE GUY THAT BRINGS THE CAR OUT!!!!!!!!!!!!!!!!!!!!! PAUL MOTORWERKS ROCK!!

Cons: RUDENESS, UNPROFESSIONAL, RIP OFF

.

From the first greeting in the service drive, until the cashier handing me my keys, this is by far the most professional automotive expierience ever. Very attentive to me and my vehicles needs. The waiting area is amazing to the point of not wanting to leave. All employees are polite and helpful. HIGHLY RECOMMEND.

2
★★★★★

From the first greeting in the service drive, until the cashier handing me my keys, this is by far the most professional automotive expierience ever. Very attentive to me and my vehicles needs. The waiting area is amazing to the point of not wanting to leave. All employees are polite and helpful. HIGHLY RECOMMEND.

Pros: ALL

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I moved here from California, and had a great dealership there.\r
At first I tried the dealership in San Antonio and was greatly disappointed, After relaying my experience to a coworker they referred me to BMW of Austin, I gave them a shot and all I can say is WOW what a difference! It?s so good to have a nice dealership that I feel like I can trust hear now as well. They made the transition of moving a little less stressful. Would defiantly recommend!\r

2
★★★★★

I moved here from California, and had a great dealership there.\r
At first I tried the dealership in San Antonio and was greatly disappointed, After relaying my experience to a coworker they referred me to BMW of Austin, I gave them a shot and all I can say is WOW what a difference! It?s so good to have a nice dealership that I feel like I can trust hear now as well. They made the transition of moving a little less stressful. Would defiantly recommend!\r

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I bought my 325i from BMW of Austin and had a great experience. I was in town visiting family and checked their inventory. I had been looking for a specific color/package combination for a few months and they had exactly what I was looking for. The salesman was very professional and we came to a very fair deal, including shipping the car back to my home. I highly recommend them.

4
★★★★☆

I bought my 325i from BMW of Austin and had a great experience. I was in town visiting family and checked their inventory. I had been looking for a specific color/package combination for a few months and they had exactly what I was looking for. The salesman was very professional and we came to a very fair deal, including shipping the car back to my home. I highly recommend them.

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From the top down this is the worst car buying/owning experience. You will be lied to if you choice to buy a car at BMW of Austin. Save your self the trouble and stay clear of these scam artist.

0
★☆☆☆☆

From the top down this is the worst car buying/owning experience. You will be lied to if you choice to buy a car at BMW of Austin. Save your self the trouble and stay clear of these scam artist.

Cons: all

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BE AWARE, VERY AWARE. This must be a joke!!!!! I have owned Lexus', Porsches, Fords, Volvos, and Chevrolets Never have I been more disappointed in the service and salesmanship of a dealership. My certified pre-owned under warrenty 7-series BMW that I bought from BMW of Austin 5 months ago has spent more time in their service department then in my garage. They can't seem to ""Figure Out"" the problem. It is the Engine Light. Maybe just maybe it is the engine!!!!!!!!! Six times it has been in for the same problem and they still can't solve it. I am told it has been fixed only to have it home less than 3 days and low and behold the engine light comes back on. To make matters worse they then try to stick it to you again when you decide that maybe the car is a LEMON and you should just get another one. Of course, in true ""USED CAR SALESMAN"" form I am told by the sales department the car I purchased with cash is now worth less because it has been sitting in their service department for five months while they draw interest on the money I spent. According to the sales department the value of your BMW drops $1500/ month so if you are thinking about a purchase just wait a few months you may be able to get it for free. Furthermore, I am driving around a "" loaner"" that is at best 1/2 the cost of the car I purchased from them. Give me a break. My next steps are the local news stations and my attorneys. Which I suggest everyone has before even starting negotiations with BMW of Austin for a new or used car. Finally, BMW of Austin you better be careful because there is nothing worse than a woman with a mouth the size of the Grand Canyon who feels she been totally taken advantage of. I will spread the word.

0
★☆☆☆☆

BE AWARE, VERY AWARE. This must be a joke!!!!! I have owned Lexus', Porsches, Fords, Volvos, and Chevrolets Never have I been more disappointed in the service and salesmanship of a dealership. My certified pre-owned under warrenty 7-series BMW that I bought from BMW of Austin 5 months ago has spent more time in their service department then in my garage. They can't seem to ""Figure Out"" the problem. It is the Engine Light. Maybe just maybe it is the engine!!!!!!!!! Six times it has been in for the same problem and they still can't solve it. I am told it has been fixed only to have it home less than 3 days and low and behold the engine light comes back on. To make matters worse they then try to stick it to you again when you decide that maybe the car is a LEMON and you should just get another one. Of course, in true ""USED CAR SALESMAN"" form I am told by the sales department the car I purchased with cash is now worth less because it has been sitting in their service department for five months while they draw interest on the money I spent. According to the sales department the value of your BMW drops $1500/ month so if you are thinking about a purchase just wait a few months you may be able to get it for free. Furthermore, I am driving around a "" loaner"" that is at best 1/2 the cost of the car I purchased from them. Give me a break. My next steps are the local news stations and my attorneys. Which I suggest everyone has before even starting negotiations with BMW of Austin for a new or used car. Finally, BMW of Austin you better be careful because there is nothing worse than a woman with a mouth the size of the Grand Canyon who feels she been totally taken advantage of. I will spread the word.

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BMW of Austin is an exceptional dealership. I have gone their for service multiple times, and it has always been great. The waiting room is pretty amazing, It has a movie theater, massage chairs, and a coffee bar. Their showroom is great as well.

2
★★★★★

BMW of Austin is an exceptional dealership. I have gone their for service multiple times, and it has always been great. The waiting room is pretty amazing, It has a movie theater, massage chairs, and a coffee bar. Their showroom is great as well.

.

After reading some of the negative reviews about BMW of Austin, I was not looking forward to taking my car in for service. I did call and leave a message on their service line which was not returned, but I decided it would be better to make the appointment on-line, which I did and it was confirmed immediately. I took my car in and had nothing but an excellent experience. My loaner car was ready to go with a TX Tag included, which to my pleasant surprise they offer in most of their loaner cars. I was called within 2 days for a complete diagnosis on issues I had taken my car in for by my service advisor, Andy. They fixed everything and I had my car back that week. Thankfully I had a great experience with them and will continue to take my car there for service.

2
★★★★★

After reading some of the negative reviews about BMW of Austin, I was not looking forward to taking my car in for service. I did call and leave a message on their service line which was not returned, but I decided it would be better to make the appointment on-line, which I did and it was confirmed immediately. I took my car in and had nothing but an excellent experience. My loaner car was ready to go with a TX Tag included, which to my pleasant surprise they offer in most of their loaner cars. I was called within 2 days for a complete diagnosis on issues I had taken my car in for by my service advisor, Andy. They fixed everything and I had my car back that week. Thankfully I had a great experience with them and will continue to take my car there for service.

Pros: loaner cars with TX Tags

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I've been driving BMWs since 2004 and I've had nothing but exceptional service in both purchasing and in vehicle maintenance in those 4 years at BMW of Austin. I'm pretty amazed to see such bad reviews but I'm guessing it's mostly people who happen to have bad experiences that go out of their way to write reviews. The service center has been totally pimped out recently with a mini movie theater and tons of places to relax while you wait. I stay in there and drink coffee, work on my laptop and watch movies even after my car is done sometimes.

2
★★★★★

I've been driving BMWs since 2004 and I've had nothing but exceptional service in both purchasing and in vehicle maintenance in those 4 years at BMW of Austin. I'm pretty amazed to see such bad reviews but I'm guessing it's mostly people who happen to have bad experiences that go out of their way to write reviews. The service center has been totally pimped out recently with a mini movie theater and tons of places to relax while you wait. I stay in there and drink coffee, work on my laptop and watch movies even after my car is done sometimes.

Pros: All around great vehicles, I have a 2006 330i, and great service

Cons: None as of yet

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This is my fourth BMW I have owned in as many cities. I have always loved driving and owning my BMWs but I truly dislike taking my car in for service at Austin BMW. First of all, good luck having them answer the phone. Once you do meet them in person, they tend to be rude, impatient, condescending and not at all accomodating. They will pressure you to get service done on your car that you don't need and if you don't accept, their attitude just gets worse. My car is only 1 year old and I've had to take it in 3 times (nothing serious). Each time I go the service is worse than the last time and I leave feeling like I should not trust them. Bottom line: BMWs are great cars, but the service staff at BMW of Austin needs to go through some serious customer service training. The fact that they have a nice lobby and offer free beverages does not make up for the poor customer service. Maybe they should spend less money on the lobby and invest more hiring the right people.

0
★☆☆☆☆

This is my fourth BMW I have owned in as many cities. I have always loved driving and owning my BMWs but I truly dislike taking my car in for service at Austin BMW. First of all, good luck having them answer the phone. Once you do meet them in person, they tend to be rude, impatient, condescending and not at all accomodating. They will pressure you to get service done on your car that you don't need and if you don't accept, their attitude just gets worse. My car is only 1 year old and I've had to take it in 3 times (nothing serious). Each time I go the service is worse than the last time and I leave feeling like I should not trust them. Bottom line: BMWs are great cars, but the service staff at BMW of Austin needs to go through some serious customer service training. The fact that they have a nice lobby and offer free beverages does not make up for the poor customer service. Maybe they should spend less money on the lobby and invest more hiring the right people.

Pros: Great cars. Great service while purchasing your vehicle.

Cons: Terrible customer service post purchase

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the loaners and free bottled water are great, however when it comes to actual service, it really stinks. i took my car in for the maintence...well it literally came out worse off than it went in. the service engine light soon came on litterally hours after driving off the dealership. i called them to let them know and they wanted to charge me AGAIN to diagnose it?!! i told them the situation, finallly after several phone calls they told my husband to bring it in, they'd check it for ""free"". we called and called, and got no response. the technitcian we were assigned has been unresponsive, no returned phone calls or messages. during the maintenece they also failed to refil the windshield washer fluid. 3 weeks after the check up, the oil light came on. they mentinoed beemers burn oil fast and that we could just replace it ourselves. i dont doubt that is the case, but THREE months after its major maintenence check up???!!! \r
i'd be careful, seems to me like they cut corners. i know we are not going there again.

0
★☆☆☆☆

the loaners and free bottled water are great, however when it comes to actual service, it really stinks. i took my car in for the maintence...well it literally came out worse off than it went in. the service engine light soon came on litterally hours after driving off the dealership. i called them to let them know and they wanted to charge me AGAIN to diagnose it?!! i told them the situation, finallly after several phone calls they told my husband to bring it in, they'd check it for ""free"". we called and called, and got no response. the technitcian we were assigned has been unresponsive, no returned phone calls or messages. during the maintenece they also failed to refil the windshield washer fluid. 3 weeks after the check up, the oil light came on. they mentinoed beemers burn oil fast and that we could just replace it ourselves. i dont doubt that is the case, but THREE months after its major maintenence check up???!!! \r
i'd be careful, seems to me like they cut corners. i know we are not going there again.

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I've had service for my car in 4 places in Texas, and BMW of Austin is a very special one. At times, I think this service department is great, because they have about 140 loaner cars available. But sometimes, advisors and technicians are arrogant and show no respect to customers, especially when customer brings up different point of view regarding to the problem. My buddy also experienced the same thing. He lives 30 mins away from dealership, and it's very time-consuming for him to drop off his car. Sometimes, after testing drive with my buddy, the technicians told him the problem( interior rattling) is not really serious& the car needs no repair( maybe because they don't know how?). Actually, the problem is not slight at all...I test drove with him too.....I can even feel the interior rattling is so annoying. My friend drove 30 mins all the way to BMW of Austin...at least he wanted an inspection of the car, but the technician insisted he's not gonna take care of that car....what is the worst is......the technician asked my buddy -""You never listen to radio?"" in a very ironic tone!! come on.....no matter he listens to the radio or not.....the technician should fix the rattling. I can totally imagined the moment when the tech asked him in that ironic tone.....i experienced it before! Also, this dealership always finishes my service so fast, not because they are efficient.....it's because they want you to return the loaner car as soon as possible....so they rush the service...and the result is- bad quality!!! A lot of time, within a week after I picked up my car, the same problems just came back, and what's worse is......there's new problem. So how did it happen? first, they want to finish the service as fast as possible that if they can temperarily ""relieve"" the problem....they'll do it instead of finding a way to solve the problem completely........and during the ""relieve"" process, they made some mistakes and caused more problems. Please be aware this place.

1
★★★☆☆

I've had service for my car in 4 places in Texas, and BMW of Austin is a very special one. At times, I think this service department is great, because they have about 140 loaner cars available. But sometimes, advisors and technicians are arrogant and show no respect to customers, especially when customer brings up different point of view regarding to the problem. My buddy also experienced the same thing. He lives 30 mins away from dealership, and it's very time-consuming for him to drop off his car. Sometimes, after testing drive with my buddy, the technicians told him the problem( interior rattling) is not really serious& the car needs no repair( maybe because they don't know how?). Actually, the problem is not slight at all...I test drove with him too.....I can even feel the interior rattling is so annoying. My friend drove 30 mins all the way to BMW of Austin...at least he wanted an inspection of the car, but the technician insisted he's not gonna take care of that car....what is the worst is......the technician asked my buddy -""You never listen to radio?"" in a very ironic tone!! come on.....no matter he listens to the radio or not.....the technician should fix the rattling. I can totally imagined the moment when the tech asked him in that ironic tone.....i experienced it before! Also, this dealership always finishes my service so fast, not because they are efficient.....it's because they want you to return the loaner car as soon as possible....so they rush the service...and the result is- bad quality!!! A lot of time, within a week after I picked up my car, the same problems just came back, and what's worse is......there's new problem. So how did it happen? first, they want to finish the service as fast as possible that if they can temperarily ""relieve"" the problem....they'll do it instead of finding a way to solve the problem completely........and during the ""relieve"" process, they made some mistakes and caused more problems. Please be aware this place.

Pros: loaner cars

Cons: The attitude of advisors and technicians

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I HAVE TAKEN MY BMW TO SEVERAL DEALERSHIPS IN DIFFERENT STATES AND THIS ONE IS THE BEST BY FAR. THE LOANER CARS HAVE BEEN TOP NOTCH AND THEY TREAT YOU WITH THE GREATEST RESPECT.

2
★★★★★

I HAVE TAKEN MY BMW TO SEVERAL DEALERSHIPS IN DIFFERENT STATES AND THIS ONE IS THE BEST BY FAR. THE LOANER CARS HAVE BEEN TOP NOTCH AND THEY TREAT YOU WITH THE GREATEST RESPECT.

Pros: SERVICE, KNOWLEDGE, THOROUGHNESS

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I went to go buy a car and it took them 30 mins to notice me. and when they did come up to me they had no manners. no hand shack no hello."" so you want a bmw"" thats what he said. i went with it. i bought me a bmw their but when i came back for service it was really bad. The guy had no respect at all. he yanked the key out of my hand with force luckly it didnt cut. they do give you a car but its a crappy car i thought a bmw but it wasnt even close to that. when it was done which is the SLOWEST service time ever 3 hours for and oil change. i got in my car and found Oil on my carpet and steering wheel. i told them but all they did was gave me a towel. NEVERagian.

0
★☆☆☆☆

I went to go buy a car and it took them 30 mins to notice me. and when they did come up to me they had no manners. no hand shack no hello."" so you want a bmw"" thats what he said. i went with it. i bought me a bmw their but when i came back for service it was really bad. The guy had no respect at all. he yanked the key out of my hand with force luckly it didnt cut. they do give you a car but its a crappy car i thought a bmw but it wasnt even close to that. when it was done which is the SLOWEST service time ever 3 hours for and oil change. i got in my car and found Oil on my carpet and steering wheel. i told them but all they did was gave me a towel. NEVERagian.

Cons: slow time, crap rental, Employess

 

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