Mesa Cleaners

★★★☆☆
  • 3600 N Capital of Texas Hwy # A120

    Austin, TX 78746

    Map & Directions
  • 512-329-9898

About Mesa Cleaners

Personal Services

Personal Services
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HORRIBLE WORK AND CUSTOMER SERVICE

I brought clothes to Mesa Cleaners, to be dry cleaned on 07/14/2011, the clothes were picked up on 07/18/2011. The next day when I was getting ready to go to an event I opened the two dresses that I

3
★★★★★

HORRIBLE WORK AND CUSTOMER SERVICE

I brought clothes to Mesa Cleaners, to be dry cleaned on 07/14/2011, the clothes were picked up on 07/18/2011. The next day when I was getting ready to go to an event I opened the two dresses that I

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Issue 1: We have taken several pieces of clothing to Mesa Cleaners. When we picked these items up and removed the plastic these items were still covered with the pet fur we wanted removed (hence taken to the dry cleaners). All three items

3
★★★★★

Issue 1: We have taken several pieces of clothing to Mesa Cleaners. When we picked these items up and removed the plastic these items were still covered with the pet fur we wanted removed (hence taken to the dry cleaners). All three items

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They are good cleaners... honest and dependable... They really clean so quick... they are worth to be recommended with other.

5
★★★★★

They are good cleaners... honest and dependable... They really clean so quick... they are worth to be recommended with other.

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Have been very satisfied with there service recently. There is now a contact posted for new manager/owner to e-mail with any problems. Have used for years and was about to switch due to slight dip in quality. Went next door to jack browns and overpaid for worse quality.Mesa is on track again, still reasonable prices and quality standards back to the highest levels and great service!

5
★★★★★

Have been very satisfied with there service recently. There is now a contact posted for new manager/owner to e-mail with any problems. Have used for years and was about to switch due to slight dip in quality. Went next door to jack browns and overpaid for worse quality.Mesa is on track again, still reasonable prices and quality standards back to the highest levels and great service!

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DO NOT SPEND YOUR HARD EARNED MONEY AT MESA CLEANERS ANYWHERE IN AUSTIN!!! I just received my dress and they ruined it and will not reimburse me for it. The owner is an incompetent a$$ hole and will not admit wrongdoing. Please do not go there!!!

1
★☆☆☆☆

DO NOT SPEND YOUR HARD EARNED MONEY AT MESA CLEANERS ANYWHERE IN AUSTIN!!! I just received my dress and they ruined it and will not reimburse me for it. The owner is an incompetent a$$ hole and will not admit wrongdoing. Please do not go there!!!

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DO NOT GO TO MESA CLEANERS AT THE TRIANGLE. On May 20th I dropped my clothes off for laundry service. When I came to pick up my clothes I was short one pair of $60 pants. Apparently someone had left their pen in their pants and the operator of the washer for got to check, ruining the whole load of laundry. I was promised a refund check and when I returned to see why I had not been contacted about it I was told that the manager was out of town and would get back with me shortly. I waited and did not hear anything for about another week. When I went in again they said a check would be ready the next day and they would call. It was not. I have gone back and called at least 4 more times since and still have not been able to speak with a manager. I have been given the run-around every single time. It is almost 1 month later and no one has ever contacted me after my several attempts. DO NOT take your clothes to MESA cleaners. I would not even given them a star but was not able to submit with out something.

1
★☆☆☆☆

DO NOT GO TO MESA CLEANERS AT THE TRIANGLE. On May 20th I dropped my clothes off for laundry service. When I came to pick up my clothes I was short one pair of $60 pants. Apparently someone had left their pen in their pants and the operator of the washer for got to check, ruining the whole load of laundry. I was promised a refund check and when I returned to see why I had not been contacted about it I was told that the manager was out of town and would get back with me shortly. I waited and did not hear anything for about another week. When I went in again they said a check would be ready the next day and they would call. It was not. I have gone back and called at least 4 more times since and still have not been able to speak with a manager. I have been given the run-around every single time. It is almost 1 month later and no one has ever contacted me after my several attempts. DO NOT take your clothes to MESA cleaners. I would not even given them a star but was not able to submit with out something.

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Triangle location, The place looks nice but that about it. I went there because the place is close to my work and i thought it would be convenient, however this place is a dread, they have managed to lose 6 shirts in the last 2 months. They did not replace the shirts and insisted i take a crappy store credit. If you don't mind losing clothes, go ahead and go there. I feel really bad for the people working at the register, they send the clothes out and it never returns. I had a conversation on the phone with the manager of this place and she was hot-headed and had no patience, she called me a "b i t c h", literally. That says a lot about management. So i don't believe anything the last review says.

1
★☆☆☆☆

Triangle location, The place looks nice but that about it. I went there because the place is close to my work and i thought it would be convenient, however this place is a dread, they have managed to lose 6 shirts in the last 2 months. They did not replace the shirts and insisted i take a crappy store credit. If you don't mind losing clothes, go ahead and go there. I feel really bad for the people working at the register, they send the clothes out and it never returns. I had a conversation on the phone with the manager of this place and she was hot-headed and had no patience, she called me a "b i t c h", literally. That says a lot about management. So i don't believe anything the last review says.

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I would personally like to apologize for anyone who has had a bad experience with MESA CLEANERS. We have just recently bought the cleaners. As of December 18th, 2007 MESA CLEANERS is under new ownership and management. I would love it if you would give us another chance to earn your business. We, as the new owners are keen on turning MESA into one of the elite cleaners in the Austin area.

So come on in and be pleasantly surprised by our new level of service!!

5
★★★★★

I would personally like to apologize for anyone who has had a bad experience with MESA CLEANERS. We have just recently bought the cleaners. As of December 18th, 2007 MESA CLEANERS is under new ownership and management. I would love it if you would give us another chance to earn your business. We, as the new owners are keen on turning MESA into one of the elite cleaners in the Austin area.

So come on in and be pleasantly surprised by our new level of service!!

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I used this cleaner because it was convenient. And I had OK results until they completely ruined a brand-new silk sweater that had no stains or dirt on it when I took it in (worn just once). I got it back with multiple dark patches -- they cleaned 2 more times and the last time it had huge purple patches that I have no idea how they got there. The manager was rude and insulting and told me to just sue him.

Also, they throw your clothes on the floor after you drop them off. (I've seen it happen several times, and I just crossed my fingers that my clothes would be OK.) Little surprise that my clothes ended up dirty and stained.

I will NEVER use them again, and I feel I have to warn others to be wary.

1
★☆☆☆☆

I used this cleaner because it was convenient. And I had OK results until they completely ruined a brand-new silk sweater that had no stains or dirt on it when I took it in (worn just once). I got it back with multiple dark patches -- they cleaned 2 more times and the last time it had huge purple patches that I have no idea how they got there. The manager was rude and insulting and told me to just sue him.

Also, they throw your clothes on the floor after you drop them off. (I've seen it happen several times, and I just crossed my fingers that my clothes would be OK.) Little surprise that my clothes ended up dirty and stained.

I will NEVER use them again, and I feel I have to warn others to be wary.

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I used this place because it was convenient, but always gritted my teeth when I saw them toss my (and other customers') clothing on the floor. Little wonder that when I picked up my most recent cleaning, my brand-new white silk sweater was covered with dark stains (looked like it had been walked on). 2 repeat cleanings only resulted in new, worse stains (new purple stains that look permanent and even like they were added on purpose). The manager was rude and insulting and refused to reimburse the cost of the sweater, insisting on more cleaning, and when I said I'd had enough, he hung up on me. I will never use them again.

Update 6/8/07: I filed a complaint with the Better BB, and they tried to send a letter to this business, but the letter was returned. Apparently, this business doesn't care about customer service or handling complaints. Be forewarned.

0
★☆☆☆☆

I used this place because it was convenient, but always gritted my teeth when I saw them toss my (and other customers') clothing on the floor. Little wonder that when I picked up my most recent cleaning, my brand-new white silk sweater was covered with dark stains (looked like it had been walked on). 2 repeat cleanings only resulted in new, worse stains (new purple stains that look permanent and even like they were added on purpose). The manager was rude and insulting and refused to reimburse the cost of the sweater, insisting on more cleaning, and when I said I'd had enough, he hung up on me. I will never use them again.

Update 6/8/07: I filed a complaint with the Better BB, and they tried to send a letter to this business, but the letter was returned. Apparently, this business doesn't care about customer service or handling complaints. Be forewarned.

Pros: Convenient to 360

Cons: Poor results, terrible customer service

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My first inclination to try out mesa cleaners came when i moved into the triangle apartment complex and they had opened a new location in the complex on guadalupe street. they were having some sort of dry cleaning special to attract customers so my sister and i tried it. the first few times were fine apart from a spot they didn't get out of one of my sisters garments, but then i took a new dry clean only dress there a few weeks ago. something terrible happened.. i don't know if they bleached it or what but they ruined an expensive dress. after gettting the run around from the store manager, i finally met with him several days after picking up the ruined dress from the store. i brought with me a copy of the dry cleaning bill, the receipt for the amount that the dress cost, a picture of my sister in the dress before the dress was destroyed, and the dress. the man said it was the material and not his fault, refused to reinburse me, and cussed me out...i have never been so angry. i left the store irate with only a refund for the cost of my drycleaning. thanks a lot mesa cleaners. i was propoed to in that dresss. if you use mesa cleaners on guadalupe be warned they will not reinburse you for your property when they destroy it.

0
★☆☆☆☆

My first inclination to try out mesa cleaners came when i moved into the triangle apartment complex and they had opened a new location in the complex on guadalupe street. they were having some sort of dry cleaning special to attract customers so my sister and i tried it. the first few times were fine apart from a spot they didn't get out of one of my sisters garments, but then i took a new dry clean only dress there a few weeks ago. something terrible happened.. i don't know if they bleached it or what but they ruined an expensive dress. after gettting the run around from the store manager, i finally met with him several days after picking up the ruined dress from the store. i brought with me a copy of the dry cleaning bill, the receipt for the amount that the dress cost, a picture of my sister in the dress before the dress was destroyed, and the dress. the man said it was the material and not his fault, refused to reinburse me, and cussed me out...i have never been so angry. i left the store irate with only a refund for the cost of my drycleaning. thanks a lot mesa cleaners. i was propoed to in that dresss. if you use mesa cleaners on guadalupe be warned they will not reinburse you for your property when they destroy it.

Pros: in apartment complex

Cons: will not reinburse you for clothing when they destroy it; awful customer service

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After using mesa cleaners for over 2 years, and was very happy with the price and service they ruined 4 mens shirts at one time. I immediatly brought them back to see if they could just clean the dark streaks off the shirts, and they attempted to at no charge. ON the second time I got the shirts back they were still ruined, and after talking to the manager, and later the owner, they claimed there was no way they could have ruined them and refused to pay to replace or even give credit toward future dry cleaning. They also stopped returning phone calls and became very irrated claiming we caused the stains. i have never and will never go back.

0
★☆☆☆☆

After using mesa cleaners for over 2 years, and was very happy with the price and service they ruined 4 mens shirts at one time. I immediatly brought them back to see if they could just clean the dark streaks off the shirts, and they attempted to at no charge. ON the second time I got the shirts back they were still ruined, and after talking to the manager, and later the owner, they claimed there was no way they could have ruined them and refused to pay to replace or even give credit toward future dry cleaning. They also stopped returning phone calls and became very irrated claiming we caused the stains. i have never and will never go back.

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I've never found so much as a stray mark or stain on my clothes after picking them up at Mesa Cleaners. The prices are average for a cleaners, but their staff (as far as friendliness and knowledge) are far above average. I get the feeling this is a family run place, which I always find to be a plus.

PROS: service, location
CONS: none

4
★★★★☆

I've never found so much as a stray mark or stain on my clothes after picking them up at Mesa Cleaners. The prices are average for a cleaners, but their staff (as far as friendliness and knowledge) are far above average. I get the feeling this is a family run place, which I always find to be a plus.

PROS: service, location
CONS: none

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After a strange incident with my regular cleaner, I ventured over to Mesa and was surprisingly pleased with not only their service, but their prices. I think they have a lot to offer, and appreciate that they are super friendly!

4
★★★★☆

After a strange incident with my regular cleaner, I ventured over to Mesa and was surprisingly pleased with not only their service, but their prices. I think they have a lot to offer, and appreciate that they are super friendly!

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