Momentum Volkswagen-Jersey Vlg
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Message from Momentum Volkswagen-Jersey Vlg
Visit Momentum Volkswagen of Jersey Village for a variety of new and used cars by Volkswagen in the Houston area. Our greater Jersey Village and Pasadena Volkswagen dealership is ready to assist you!
Latest reviews from Citysearch.
Bad Service, Long Waits, RUDE cashier
by Gr8art
Even though I bought my car from this dealership, their service dept. is very hard to deal with. Especially with today's economy, you would think they would appreciate customers and be more eager to help.It's like trying to get a doctor's appontment just to get your car serviced.....always at their convience, not yours. Long waits, they try to sell you extended warranties, but don't honor them. Send you away with only partial work done due to having to order parts. Then send the parts back because you didn't call them in enough time....even though they never contact you to let you know it is in.....Service Manager will not return calls or emails. Number one reason I will not use this location: The extremely rude, snippy cashier. Forget it. DON'T USE THIS DEALER!! The cars are OK, The service will make you so mad you will scream.
Pros: None
Cons: Unusually hard to get service appointments
Posted 11/22/09
Best Vw Dealership in the city!
by soadnirvana
My Grandma was recently looking for a new suv and I suggested that she look at a Vw because, afterall, I have one. I called this dealership because it was the closest. Matt Stevens, Internet Manager took the call and was able to give us in depth information on a Tiguan of the color that she was searching for. She was deciding between a :cough!: Ford Escape, and the TIguan. He never pressured us like other dealerships will do. He simply allowed time for her to make her decision and went out of his way to not only show her the car, but to let us test drive another one for her. She eventually decided on the Tiguan and she received a good deal out of it. I believe that this dealership should receive the Wolfsburg Crest Award for dealer excellence. Matt, also should receive some recognition because he is excellent at what he does over there. For service, I will definitely bring my Jetta over there, should the necessity arise. I do not know how the other Momentum continually wins the award because the best Vw dealership is right there in Jersey Village!
Pros: Everything
Cons: N/a
Posted 11/11/09