Thompson Orthodontics

★★☆☆☆

Health & Medical

Health & Medical
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2.0 1
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I wanted to get some spaces closed in my teeth on both my upper and lower jaw. Dr. Thompson kept pushing invisalign and saying that I was a good candidate for invisalign. I asked what the cost difference was between invisalign and braces. He stated they both cost the same. I asked him what the pros and cons were with invisalign. He said the only con was that people will some times lose their invisalign or forget to put them in. He did not mention that the invisalign may not work and he would have to put on braces if invisalign did not work. The intern that took the 3D scan of my teeth was not supervised (caused busing in my mouth). She also did not submit my order correctly for the aligners. They were never ordered. This would normally not be a problem for me but I took a half day off from work to pick them up. I was not paid for the 4 hours required to be taken off to leave work. In my case, the invisalign only lined up my upper and lower midline. Even though the midline was lined up, after wearing the invisalign for 8 months, my lower teeth were slanting to make the midline line up. I had to wear braces for 8 months. Dr. Thomposon does not listen to all concerns. Dr. Thompson's solution is not to adjust braces but to take off enamel to make your bite feel adjusted. Two weeks before my braces were to come off, my back bracket came off. I went in to get it fixed. Dr. Thomson placed the gule/cement on my back tooth and began using the blue light to cure the glue/cement. He then began talking to another patient in the office while he was curing. He turned his head and the blue light tube slipped. The bracket was a millimeter higher than it had been before. I did not know what would happen because of this. I figured it would be okay. The braces readjusted my whole upper left bite, bowing out 5 teeth. My bite is now off. I told Dr. Thompson about the movement of my teeth. He did not move the bracket down and said that we were going to take off the braces any way. Also a tooth that had been used for rubber bands had shifted because it was constantly being pulled on by the band. That was never fixed and Dr. Thompson ignored the fact that it had been twisted. My braces were taken off and he did not have time to take off all of the glue/cement. My dentist had to scrape my teeth for 45 minutes to get all of the glue/cement off. My retainer started to tear even though I did everything they asked to keep it in good condition. I called to tell them this and the receptionist said I would have to pay $100 dollars. I could not talk to the Dr. about it because he doesn't work on Fridays. She also told me that if I wanted any of my teeth adjusted that he would have to break the mold and that would be $150. I decided to wait for my appointment because I didn't have the money to pay for a new retainer that should be free. I went in for my 6 week appointment and the dental assistant said that because it was within a year I would get a free retainer made. I used my torn retainer for 3 weeks because the receptionist said I would have to pay no matter what. Because of this, my teeth shifted out of place even more. There were SEVERAL other miss communications and dental deformities that had occurred during my 16 month experience. I told the dental assistant to make my retainer and that I would be going to another orthodontist. My decision is to go to another orthodontist. I do not care how much I have to pay to get my bite fixed. But, it will not be by an incompetent staff this time. I recommend not using Dr. Thompson because his staff is not trained very well and those who answer the phone do not share the same information as the dental assistants. The Dr. does not listen to all of your concerns. Writing this review does not make me feel better nor will I receive any compensation. I write this only to warn others of the service you could possibly receive from this Dr. and office. GO TO AN ORTHODONTIST THAT HAS MORE EXPERIENCE!

2
★★☆☆☆

I wanted to get some spaces closed in my teeth on both my upper and lower jaw. Dr. Thompson kept pushing invisalign and saying that I was a good candidate for invisalign. I asked what the cost difference was between invisalign and braces. He stated they both cost the same. I asked him what the pros and cons were with invisalign. He said the only con was that people will some times lose their invisalign or forget to put them in. He did not mention that the invisalign may not work and he would have to put on braces if invisalign did not work. The intern that took the 3D scan of my teeth was not supervised (caused busing in my mouth). She also did not submit my order correctly for the aligners. They were never ordered. This would normally not be a problem for me but I took a half day off from work to pick them up. I was not paid for the 4 hours required to be taken off to leave work. In my case, the invisalign only lined up my upper and lower midline. Even though the midline was lined up, after wearing the invisalign for 8 months, my lower teeth were slanting to make the midline line up. I had to wear braces for 8 months. Dr. Thomposon does not listen to all concerns. Dr. Thompson's solution is not to adjust braces but to take off enamel to make your bite feel adjusted. Two weeks before my braces were to come off, my back bracket came off. I went in to get it fixed. Dr. Thomson placed the gule/cement on my back tooth and began using the blue light to cure the glue/cement. He then began talking to another patient in the office while he was curing. He turned his head and the blue light tube slipped. The bracket was a millimeter higher than it had been before. I did not know what would happen because of this. I figured it would be okay. The braces readjusted my whole upper left bite, bowing out 5 teeth. My bite is now off. I told Dr. Thompson about the movement of my teeth. He did not move the bracket down and said that we were going to take off the braces any way. Also a tooth that had been used for rubber bands had shifted because it was constantly being pulled on by the band. That was never fixed and Dr. Thompson ignored the fact that it had been twisted. My braces were taken off and he did not have time to take off all of the glue/cement. My dentist had to scrape my teeth for 45 minutes to get all of the glue/cement off. My retainer started to tear even though I did everything they asked to keep it in good condition. I called to tell them this and the receptionist said I would have to pay $100 dollars. I could not talk to the Dr. about it because he doesn't work on Fridays. She also told me that if I wanted any of my teeth adjusted that he would have to break the mold and that would be $150. I decided to wait for my appointment because I didn't have the money to pay for a new retainer that should be free. I went in for my 6 week appointment and the dental assistant said that because it was within a year I would get a free retainer made. I used my torn retainer for 3 weeks because the receptionist said I would have to pay no matter what. Because of this, my teeth shifted out of place even more. There were SEVERAL other miss communications and dental deformities that had occurred during my 16 month experience. I told the dental assistant to make my retainer and that I would be going to another orthodontist. My decision is to go to another orthodontist. I do not care how much I have to pay to get my bite fixed. But, it will not be by an incompetent staff this time. I recommend not using Dr. Thompson because his staff is not trained very well and those who answer the phone do not share the same information as the dental assistants. The Dr. does not listen to all of your concerns. Writing this review does not make me feel better nor will I receive any compensation. I write this only to warn others of the service you could possibly receive from this Dr. and office. GO TO AN ORTHODONTIST THAT HAS MORE EXPERIENCE!

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