Nice,honest people offering good, knowledgeable service. I have always been impressed with Prime systems' willingness to work with customers to meet their needs. I've occasionally wished the could finish repairs and service faster but, a backlog is clear indication of popularity. I keep coming back as a satisfied customer as do a growing number of others.
I believe that Prime Systems is a rip off. My elderly father bought a computer from them a few years ago and since buying it Prime Systems has been very helpful a few times with minor issues involving the network card that eventually had to be replaced, which they did for free. Yesterday his computer wouldn??t start, so he took it back to Prime Systems to diagnose the problem. After checking everything they determined that it was the motherboard. I wasn??t surprised by this since it is a 6 year old computer, but when I asked what they would charge to install a new one the guy told me that it would be in the neighborhood of $590. (I found the same motherboard online for $120), I then asked him how much a whole new computer would cost, and that my Father only does email and is not in need of a high end gaming system. He said that they have an entry level for about $650. I ended up telling the guy to unhook it from his equipment and give it back to my father because I was not going to let him pay $650 for a new computer. I just finished building one for my friend with fairly high end parts for $600. I can build a basic one for my father for less than $400 or even buy a new one from just about any big box store or internet site like Tigerdirect or newegg for the $350 range. I believe that because my Father drives a new cadillac, all Prime Systems could see was the dollar signs in his eyes. Beware of Prime Systems?Mitch Criddle
After an initial somewhat less than satisfactory experience with Prime systems, I recieved a call from the owner and found that it was simply a communication problem. The owner called me personally to resolve the problem and offered a refund for the miscommunication mishap. He became personally involved with my case and offered to fix the problem himself. I will definitely continue doing business with this well managed company. World Class.
Over the last 9 years I have had several systems built and service by Keith, Josh and their staff. Anytime there was an question or issue with parts, they were always on top of it. They are always busy and have recent expanded the store. Sure you might have to wait a few minutes, but its better than being hounded by a sales rep. Sure you could save a few bucks hunting online for the part you want, but you can never beat the service or convenience. I recommend everyone I can to check them out, you wont be disappointed.
The previous customer must have had a bad day. I've gone to these people for over 10 years now, and have ALWAYS had excellent service. Their prices are very competitive, and although they are very busy (which means they aren't going out of business any time soon) you will be happy with their service. I have had both Keith and Josh help me with many things from PC system upgrades, software purchases, to individual hard disk upgrades and have nevery had a complaint.
If anyone locally asks me where to go for a PC, I always refer them to this place.
They sold me shoddy equipment, which failed, and then refused to refund my money. The technical staff is incompetent and unknowledgeable. I would only return to this place if I needed something immediately and there were no other way to get it.
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