My favorite foods are mexican, greasy-spoon burgers, and all sorts of asian. I hate[d] italian. My wife and I did not try Lugano for years after moving to Salt Lake.
Big Mistake.
This is best establishment in the state. I love Takashi, and the Red Iguana is unreal, but everything I have ever tried at Lugano is sublime. I especially recommend whatever lamb dish they are serving. Shanks, chops, whatever... It is outstanding. For an italian resturaunt, Lugano is also outstanding at properly cooking salmon (a skill that escapes most high-end eateries in the valley).
All of this, plus the best service in town (you will leave a 40% tip and not think twice about it), plus online reservations. This is also an excellent spot for a mid-week night out.
Pros: Food, Service, Wine, People, Menu, Atmosphere
Cons: I will not nitpick Lugano, even though I am naturally critical