PC Laptops

★★★★★
M - F 9am - 8pm Saturday 10am - 7pm Sunday Closed
40.2631 -111.678
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801-724-9998

1985 S State St

Orem, UT

84097

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Reviews 1 - 17 of 17.
.

When choosing a computer you rarely ever consider a warranty or at least I never did. I always figured that they are obsolete so quickly, who cares how long it lasts, right? Wrong. These guys take computers seriously. Not only do you get a computer that is fast, capable of crushing all your computing needs, and is highly upgradeable, but these guys are service masters. And they don't forget about you once you buy the computer, then try to find some way out of the warranty. These guys take LIFETIME warranty to heart.
Do yourself a favor get the best desktop computer. I did.

5
★★★★★

When choosing a computer you rarely ever consider a warranty or at least I never did. I always figured that they are obsolete so quickly, who cares how long it lasts, right? Wrong. These guys take computers seriously. Not only do you get a computer that is fast, capable of crushing all your computing needs, and is highly upgradeable, but these guys are service masters. And they don't forget about you once you buy the computer, then try to find some way out of the warranty. These guys take LIFETIME warranty to heart.
Do yourself a favor get the best desktop computer. I did.

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Outstanding service! I began my relationship with PC Laptops by filling out an inquiry on their website. I received a telephone call within minutes of the submission from Phil at the Orem store - closest to my home. I explained that I was ready to reenter the PC world after using a Mac for the past several years, and explained what I was looking for. I made an appointment to visit the Orem store to further discuss what I wanted in my new computer. Phil was very helpful and offered suggestions for my custom build machine. We agreed on a configuration, and I was told my custom laptop would be ready the next day. The new machine is performing beyond my expectations!

I did have an issue about 3 weeks after purchase where the built-in trackpad quit functioning. PC Laptops lived up to their warranty and replaced the defective assembly without question. I'm very happy with the knowledgable staff and the professionalism of the store. Though I expect this computer to last many years, I would not hesitate to buy my next machine from PC Laptops.

5
★★★★★

Outstanding service! I began my relationship with PC Laptops by filling out an inquiry on their website. I received a telephone call within minutes of the submission from Phil at the Orem store - closest to my home. I explained that I was ready to reenter the PC world after using a Mac for the past several years, and explained what I was looking for. I made an appointment to visit the Orem store to further discuss what I wanted in my new computer. Phil was very helpful and offered suggestions for my custom build machine. We agreed on a configuration, and I was told my custom laptop would be ready the next day. The new machine is performing beyond my expectations!

I did have an issue about 3 weeks after purchase where the built-in trackpad quit functioning. PC Laptops lived up to their warranty and replaced the defective assembly without question. I'm very happy with the knowledgable staff and the professionalism of the store. Though I expect this computer to last many years, I would not hesitate to buy my next machine from PC Laptops.

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1 out of 1 people found this review helpful.

.

Very very happy. I have had my computer for 5 months now and so far I am pleased with the service and my system. My only advice on how to improve is to include free PC Laptops T shirt with every computer Just asking!

5
★★★★★

Very very happy. I have had my computer for 5 months now and so far I am pleased with the service and my system. My only advice on how to improve is to include free PC Laptops T shirt with every computer Just asking!

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1 out of 1 people found this review helpful.

.

I love these guys!. Had the laptop for over a year, works great, love it.cs5 rocks it! Coming back for a Titan dual LED.

5
★★★★★

I love these guys!. Had the laptop for over a year, works great, love it.cs5 rocks it! Coming back for a Titan dual LED.

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1 out of 1 people found this review helpful.

.

These guys rock! I have not ever purchased a computer from them, but the next one I do, will be from them for sure! A day or two ago, I was having issues with my computer, I called into my computer manufactuer for assistance but all they said was that I could pay $200 for an extened warenty then that could assist me... So I had read a lot of good reviews about pc laptops so I called in and they gave me the advice I needed without making me pay a cent! The guy I talked to was happy to give me the advice, and I could understand him, unlike the Indian operator who knew nothing about computers... Thank you pc laptops! I am coming to you guys first for All my computer needs!!

5
★★★★★

These guys rock! I have not ever purchased a computer from them, but the next one I do, will be from them for sure! A day or two ago, I was having issues with my computer, I called into my computer manufactuer for assistance but all they said was that I could pay $200 for an extened warenty then that could assist me... So I had read a lot of good reviews about pc laptops so I called in and they gave me the advice I needed without making me pay a cent! The guy I talked to was happy to give me the advice, and I could understand him, unlike the Indian operator who knew nothing about computers... Thank you pc laptops! I am coming to you guys first for All my computer needs!!

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1 out of 1 people found this review helpful.

.

Have you looked around at the reviews on different sites for PC Laptops? The only negative reviews are from years ago and Dan actually responds and does what it takes to make things right.

That's customer support. Loyal companies get loyal customers.

PC Laptops is crazy! I became a fan on their facebook page (which I highly recommend doing right now) and I ended up winning a Fezzari bike! A really nice bike (and not cheap either), just for being a facebook friend.

I went to get my bike and the people there were great. They were fun and everyone got into the picture (a customer took the picture). It ended up pretty crazy!

I do my own tech support and build my own computers, but I have gone in there a couple other times looking for certain obscure parts and they treated me really well. They offered to order the parts I was looking for (as I said, they were pretty obscure). I didn't end up ordering them as I was looking for a local, right now kind of solution, but if there is anything I do need and can't find on my own, I will definetly be back in PC Laptops.

The people are down to earth and easy to talk to and they will be straight with you and talk to you like a person instead of a pushy salesman.

If you have a problem, I say go give them a try. They are obviously willing and able to help with whatever you need done.

It's actually amazing just how much they strive to please their customers.

5
★★★★★

Have you looked around at the reviews on different sites for PC Laptops? The only negative reviews are from years ago and Dan actually responds and does what it takes to make things right.

That's customer support. Loyal companies get loyal customers.

PC Laptops is crazy! I became a fan on their facebook page (which I highly recommend doing right now) and I ended up winning a Fezzari bike! A really nice bike (and not cheap either), just for being a facebook friend.

I went to get my bike and the people there were great. They were fun and everyone got into the picture (a customer took the picture). It ended up pretty crazy!

I do my own tech support and build my own computers, but I have gone in there a couple other times looking for certain obscure parts and they treated me really well. They offered to order the parts I was looking for (as I said, they were pretty obscure). I didn't end up ordering them as I was looking for a local, right now kind of solution, but if there is anything I do need and can't find on my own, I will definetly be back in PC Laptops.

The people are down to earth and easy to talk to and they will be straight with you and talk to you like a person instead of a pushy salesman.

If you have a problem, I say go give them a try. They are obviously willing and able to help with whatever you need done.

It's actually amazing just how much they strive to please their customers.

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1 out of 1 people found this review helpful.

.

I'm a student over at Utah Valley University studying video editing, and with HD quickly becoming the norm, I needed a laptop to take to school that had the guts to edit it.

I don't remember where I heard about PC Laptops, but I'm so glad I did. Got my first laptop here for video editing; it's a beefy little guy with upgradability. I paid as much as I would for a Macbook Pro and got the potential for so much more - quad-core processor upgrade later on, more RAM, nice video card, in addition to life-time service and tune-ups for free with excellent people in-store.

I'll be going back the next time I need to upgrade. I know that they'll be looking to get me the best machine for my job. True story: the sales-person helping me helped the lady behind me while I mulled it over; he showed her that she didn't need to spend $800 on a laptop that she'd be emailing from; the $400 model right next to it would do everything she needed. With honesty like that (cutting half the profit on a machine), could I really go wrong? I know you won't go wrong if you try them, either.

5
★★★★★

I'm a student over at Utah Valley University studying video editing, and with HD quickly becoming the norm, I needed a laptop to take to school that had the guts to edit it.

I don't remember where I heard about PC Laptops, but I'm so glad I did. Got my first laptop here for video editing; it's a beefy little guy with upgradability. I paid as much as I would for a Macbook Pro and got the potential for so much more - quad-core processor upgrade later on, more RAM, nice video card, in addition to life-time service and tune-ups for free with excellent people in-store.

I'll be going back the next time I need to upgrade. I know that they'll be looking to get me the best machine for my job. True story: the sales-person helping me helped the lady behind me while I mulled it over; he showed her that she didn't need to spend $800 on a laptop that she'd be emailing from; the $400 model right next to it would do everything she needed. With honesty like that (cutting half the profit on a machine), could I really go wrong? I know you won't go wrong if you try them, either.

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1 out of 1 people found this review helpful.

.

Dearest Reader,

I have a very nice laptop I do a lot of personal work on it. Recentlly it was infected and shut down by a virus. I normally would have a nerd friend fix it, but I did not have the time to find someone to help. So I called the Orem branch of PC Laptops of Utah. They told me to come in and what the problem was with my limited description of the problem. They tried to help me over the phone, to help me save some money, but the laptop was too far gone. I took the laptop in and my service tech made special time to fix the problem to save me the most time. It took the tech less than 24 hours to fix the problem. By noon the next day the tech called me to tell me it was done. The price was not as bad as I thought it would be for the work. When I got home the tech had installed a lot of Software to help with any future problems. I was overly happy with the work that was done. I really felt like my time was of value to the tech and the other store employee??s. Thank you PC Laptops for the great experience.
PC Laptops? I love YOU!
Signed,
Joshua

5
★★★★★

Dearest Reader,

I have a very nice laptop I do a lot of personal work on it. Recentlly it was infected and shut down by a virus. I normally would have a nerd friend fix it, but I did not have the time to find someone to help. So I called the Orem branch of PC Laptops of Utah. They told me to come in and what the problem was with my limited description of the problem. They tried to help me over the phone, to help me save some money, but the laptop was too far gone. I took the laptop in and my service tech made special time to fix the problem to save me the most time. It took the tech less than 24 hours to fix the problem. By noon the next day the tech called me to tell me it was done. The price was not as bad as I thought it would be for the work. When I got home the tech had installed a lot of Software to help with any future problems. I was overly happy with the work that was done. I really felt like my time was of value to the tech and the other store employee??s. Thank you PC Laptops for the great experience.
PC Laptops? I love YOU!
Signed,
Joshua

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1 out of 1 people found this review helpful.

.

PC Laptops donated a laptop to Make-A-Wish to fulfil my little sister's wish. They also provided her with all the tech support she has needed since. Their commercials are endearing, "We love you!", and their service has proven that they they truly do!

5
★★★★★

PC Laptops donated a laptop to Make-A-Wish to fulfil my little sister's wish. They also provided her with all the tech support she has needed since. Their commercials are endearing, "We love you!", and their service has proven that they they truly do!

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1 out of 1 people found this review helpful.

.

A long long while back I emailed you complimenting your strange, funny commercials and told you I would buy from you when I had the money for a new computer. Well I finally had the funds and went to your store. It??s been a year now and I??ve been in for various upgrades. Just wanted to tell you that you guys had the coolest way of explaining ??technical stuff? into an understandable context. I shopped and around and PC Laptops computers weren??t the cheapest but so many people have told me to buy one. They were right. I had a really great experience. Thanks and I look forward to using your company from here on out! Props to PC Laptops!!!

5
★★★★★

A long long while back I emailed you complimenting your strange, funny commercials and told you I would buy from you when I had the money for a new computer. Well I finally had the funds and went to your store. It??s been a year now and I??ve been in for various upgrades. Just wanted to tell you that you guys had the coolest way of explaining ??technical stuff? into an understandable context. I shopped and around and PC Laptops computers weren??t the cheapest but so many people have told me to buy one. They were right. I had a really great experience. Thanks and I look forward to using your company from here on out! Props to PC Laptops!!!

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1 out of 1 people found this review helpful.

.

I just have to tell you what a great experience I had at PC Laptops in Orem on Friday, 10/30/09. I was greeted by several gentlemen with high fives, lots of smiles and "hello, how can we help you?" I enjoyed my experience while there. Robert Fisher was the gentleman who helped me. I want a laptop and he so kindly, took the time to explain what it was I needed to do the things I want to do. He told me things I had no idea that I could do with my PC.
I work in Customer Service. I always am very helpful and couteous to my customers. I expect the same from other companies. PC Laptops is such a great company in the Customer Service field. When I am ready to purchase my laptop, it will be at PC Laptops!! We need more American made companies like them!!! Thank you PC Laptops!!

Gloria Stoddard

5
★★★★★

I just have to tell you what a great experience I had at PC Laptops in Orem on Friday, 10/30/09. I was greeted by several gentlemen with high fives, lots of smiles and "hello, how can we help you?" I enjoyed my experience while there. Robert Fisher was the gentleman who helped me. I want a laptop and he so kindly, took the time to explain what it was I needed to do the things I want to do. He told me things I had no idea that I could do with my PC.
I work in Customer Service. I always am very helpful and couteous to my customers. I expect the same from other companies. PC Laptops is such a great company in the Customer Service field. When I am ready to purchase my laptop, it will be at PC Laptops!! We need more American made companies like them!!! Thank you PC Laptops!!

Gloria Stoddard

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2 out of 2 people found this review helpful.

.

I have bought numerous computers 3 laptops and 4 desktops from PC latops. Every single one has been great and my latest laptop is amazing. It runs everything I need it to flawlessly and I haven't had one single issue... they are amazing. They are cheaper than macs and come with a lifetime service warranty you can't beat. They will even fix your junk computers that you didn't buy from them and they are fair with their rates. Best thing is they are local and you don't have to ship your computer anywhere... just go drop it off and you usually have it back within a day or two. Awesome computers and awesome service.

5
★★★★★

I have bought numerous computers 3 laptops and 4 desktops from PC latops. Every single one has been great and my latest laptop is amazing. It runs everything I need it to flawlessly and I haven't had one single issue... they are amazing. They are cheaper than macs and come with a lifetime service warranty you can't beat. They will even fix your junk computers that you didn't buy from them and they are fair with their rates. Best thing is they are local and you don't have to ship your computer anywhere... just go drop it off and you usually have it back within a day or two. Awesome computers and awesome service.

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1 out of 1 people found this review helpful.

.

I have got 4 computers from PC Laptop so far and when the old Republic is out in a year I will get a 5th one. Every time I get a new one I give the old to my family members so they love me getting a new one as much as I do.

5
★★★★★

I have got 4 computers from PC Laptop so far and when the old Republic is out in a year I will get a 5th one. Every time I get a new one I give the old to my family members so they love me getting a new one as much as I do.

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1 out of 1 people found this review helpful.

.

When I was looking for a laptop, I was looking for something that had a good balance between power and price. I am a software engineer, so I need something that isn't going to start dragging every time I try to compile a project.

I did a ton of comparison shopping before I bought my laptop from PC Laptops. Most companies didn't even stock the processor I wanted, let alone have a laptop whose motherboard could handle the processor I wanted. Those that did wanted as much or more for a laptop with the exact same specifications.

Robert Fisher at the Orem store was great to work with. We sent several emails back and forth before I decided on the exact configuration I wanted. They didn't stock the processor I wanted, but within a couple of days, they had special-ordered it and my screaming-fast notebook was ready for me to pick up.

A few days later, the cooling fan started making strange noises. I was going to find out if all of the "we love you" commercials were real or if they were full of crap. I took my laptop back to the Orem store and it took them about fifteen minutes to diagnose the issue and swap out the fan. There were no excuses, no charges, no hassle. They just fixed it.

Now THAT is great service!

5
★★★★★

When I was looking for a laptop, I was looking for something that had a good balance between power and price. I am a software engineer, so I need something that isn't going to start dragging every time I try to compile a project.

I did a ton of comparison shopping before I bought my laptop from PC Laptops. Most companies didn't even stock the processor I wanted, let alone have a laptop whose motherboard could handle the processor I wanted. Those that did wanted as much or more for a laptop with the exact same specifications.

Robert Fisher at the Orem store was great to work with. We sent several emails back and forth before I decided on the exact configuration I wanted. They didn't stock the processor I wanted, but within a couple of days, they had special-ordered it and my screaming-fast notebook was ready for me to pick up.

A few days later, the cooling fan started making strange noises. I was going to find out if all of the "we love you" commercials were real or if they were full of crap. I took my laptop back to the Orem store and it took them about fifteen minutes to diagnose the issue and swap out the fan. There were no excuses, no charges, no hassle. They just fixed it.

Now THAT is great service!

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1 out of 1 people found this review helpful.

.

I needed a laptop for work and had a bad experience with an off the warehouse shelf HP laptop. So I returned it and went to see the guys at PC Laptops. The minute I walked in the door I was greeted warmly, and was helped right away. I told Robert at the Orem, UT store about the problem I had just had with the HP laptop. He quickly showed me what would work for my specific needs.They had a laptop built for me that afternoon. Any time I have a question I can call Robert or Trevor at the Orem location. They quickly and expertly get me the help I need. Thanks Guys !! P.S. Since the laptop purchase my family and I have purchased a combined 5+ systems from the Orem PC Laptops location. Thanks Guys

5
★★★★★

I needed a laptop for work and had a bad experience with an off the warehouse shelf HP laptop. So I returned it and went to see the guys at PC Laptops. The minute I walked in the door I was greeted warmly, and was helped right away. I told Robert at the Orem, UT store about the problem I had just had with the HP laptop. He quickly showed me what would work for my specific needs.They had a laptop built for me that afternoon. Any time I have a question I can call Robert or Trevor at the Orem location. They quickly and expertly get me the help I need. Thanks Guys !! P.S. Since the laptop purchase my family and I have purchased a combined 5+ systems from the Orem PC Laptops location. Thanks Guys

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2 out of 2 people found this review helpful.

.

I had a problem with my laptop a few years ago, and was disappointed with the service I received here. It cost me $75, and I still ended up needing to buy a new computer a few months later because the problems didn't stop. It was just frustrating, and I wish they would have just told me that my computer wasn't fixable. I can understand paying $20 for someone to tell me that, but not $75.

2
★★☆☆☆

I had a problem with my laptop a few years ago, and was disappointed with the service I received here. It cost me $75, and I still ended up needing to buy a new computer a few months later because the problems didn't stop. It was just frustrating, and I wish they would have just told me that my computer wasn't fixable. I can understand paying $20 for someone to tell me that, but not $75.

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1 out of 2 people found this review helpful.

Response from this business:

Brittney I know this review happened a long time ago but we always strive for 100% happy customers. We do bill a minimum fee of $75 for diagnostics but if you bought a new computer from us it's 100% credited toward your purchase. Please contact us and I'll be happy to take care of the diagnosis fee plus a little extra for your time. Please see our other reviews which are perfect from our Salt Lake City stores. Thank you Dan
.

If you are in need of computer repair, take your laptops and computers elsewhere. PC Laptops' staff are friendly and helpful, and can get the job done, but their prices are a bit steep. There are other places that will repair your computer for less than their costs.

Thank you for the response and offer! I have not visited PC Laptops in a few years, but may give it another shot. I appreciate the feedback!
Best,
Brianna H

2
★★☆☆☆

If you are in need of computer repair, take your laptops and computers elsewhere. PC Laptops' staff are friendly and helpful, and can get the job done, but their prices are a bit steep. There are other places that will repair your computer for less than their costs.

Thank you for the response and offer! I have not visited PC Laptops in a few years, but may give it another shot. I appreciate the feedback!
Best,
Brianna H

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1 out of 2 people found this review helpful.

Response from this business:

Thanks for your post. Hi Brianna, Our shop rate is half of that of most big box companies. As your post compliments we do our best to be super helpful, fast, friendly and competant. There are many places that can fix computers for cheaper but we'll do it right. Please check out our many reviews from our Salt Lake City stores that are current. Please call us if we can help. I'd be happy to give you a special discount for being an insiderpages member.

Message from PC Laptops

Lifetime Desktop Parts and Labor Warranty!! WOW!

More about PC Laptops

The Best Desktop and Laptops On The Planet!

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