New Hope Ctr-Reproductive Mdcn

★★☆☆☆
36.8673 -76.0299
Map and Directions to New Hope Ctr-Reproductive Mdcn

757-496-5370

1181 First Colonial Rd 100

Virginia Beach, VA

23454

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About New Hope Ctr-Reproductive Mdcn

Hours
Mon-Fri 8:00 AM-5:00 PM,Sat-Sun Closed
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2.4444 9
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Reviews 1 - 9 of 9.
.

Love DR. ROBIN! We just started here with IVF and she is amazing, Really seems to care about her patients. They have followed up with us on each next step. I can't comment on the billing due to my insurance covering everything. Love them!

5
★★★★★

Love DR. ROBIN! We just started here with IVF and she is amazing, Really seems to care about her patients. They have followed up with us on each next step. I can't comment on the billing due to my insurance covering everything. Love them!

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This is the worst place I have ever been. The staff is awful and the physician is just stupid. Go to the Jones Institute. They are the best in the area.

1
★☆☆☆☆

This is the worst place I have ever been. The staff is awful and the physician is just stupid. Go to the Jones Institute. They are the best in the area.

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Our first complaint was the wait time, and not in the waiting room. The New Hope Center staff repeatedly would call my husband and me to a room, have me give a urine sample, undress, and then sit for as long as an hour, naked from the waist down, waiting for either an ultrasound technician or doctor, depending on the appointment. I have no idea why they feel the need to do this - I have seen a multitude of doctors over the years for various things and have never waited this long in an exam room.

Speaking of ultrasound technicians, I had the good fortune of being trained-in on by a new technician, twice. For $340 an ultrasound, I found this to be absolutely mind-blowing. The more experienced technician was in the room writing down the information while the young woman in-training used the probe. She clearly had no idea what she was doing. After the second time this happened I finally complained to one of the doctors. Infertility treatments are far too expensive to have inexperienced personnel performing such critical tasks as measuring the diameter and number of follicles.

Additionally, I don't feel that the NHC staff is sensitive to emotional needs of their patients. In our second round of treatments there, one of Dr. Robin's partners told my husband that our infertility issue couldn't be male factor because his sperm count was really good. He went on to tell my husband that he should become a sperm donor - to a sperm bank. First of all, my husband and I have undiagnosed infertility issues so who knows what the problem is. Secondly, I have had every test and procedure imaginable whereas my husband has only had the general sperm morphology/motility analysis. Without having my husband undergo significantly more, and extremely expensive, biochemical and genetic testing to determine if his sperm can actually fertilize an egg to form a viable zygote (clearly the most important part of conception) the true health of his sperm is unknown. Thirdly, and most importantly, considering we were sitting in an exam room at an infertility clinic, why would I want to even think about my husband's sperm fertilizing someone else's eggs (and I'm not talking about donated eggs here)? I have several stories about the nursing and administrative staff as well but I think I'm running out of space.

Lastly, as many here have already posted, the NHC staff does not fully disclose the patient's financial responsibilities well and their well-posted "policy" as it pertains to lab tests and what company will perform them is absolutely false. After asking my doctor about the lab tests I might need to have during my fertility treatment I called LabCorp, the laboratory testing company they supposedly contract with, in order to find out their prices and how to pay them directly. My first, second, third, fifth, and seventh blood draws were performed after 5 pm by a NHC nurse, not the LabCorp phlebotomist, so each time I called again to ensure that I could still receive their special rates and I was told to expect a bill. Subsequent conversations with both the LabCorp phlebotomist and the receptionist at the NHC front desk confirmed this. Two months later I received a stack of bills for three times the amount quoted to me by LabCorps... from Sentara. Come to find out, even though a LabCorps phlebotomist had occasionally (three of the total eight times) drawn my blood, and it is posted all over the waiting and laboratory areas that LabCorps will be performing the lab tests, the NHC had sent all of the samples to Sentara. The NHC's explanation was that "my insurance required them to send it there". I then pointed out that my insurance does not cover infertility treatment, a fact the NHC knew from day one as they were the ones who called to confirm this with my insurance provider, so how could it force them to send a blood draw that was medically coded as "infertility" anywhere? The total cost of the bloodwork through Sentara was $2300, it would have been just over $700 with LabCorps. After literally months of speaking to the billing departments at both the NHC and Sentara, we finally reached a deal - $1200. To add insult to injury, I then spent another month going in circles about a different bill for a payment that I paid and I had a cancelled check to prove it.

I feel that I can write with confidence that the issue is the New Hope Center, not infertility clinics in general. Thankfully my husband and I were able to find a clinic that understands that a) our time is valuable, we now have absolutely no wait! b) infertility treatment, like cosmetic surgery, is elective and most commonly not covered by insurance, therefore your patients are customers and should be treated as such c) has an organized, fully disclosing billing department. Although I feel Dr. Robin is very good at what she does, she would do well to clean house. Her staff and at least one of her partners are losing business for her.

1
★☆☆☆☆

Our first complaint was the wait time, and not in the waiting room. The New Hope Center staff repeatedly would call my husband and me to a room, have me give a urine sample, undress, and then sit for as long as an hour, naked from the waist down, waiting for either an ultrasound technician or doctor, depending on the appointment. I have no idea why they feel the need to do this - I have seen a multitude of doctors over the years for various things and have never waited this long in an exam room.

Speaking of ultrasound technicians, I had the good fortune of being trained-in on by a new technician, twice. For $340 an ultrasound, I found this to be absolutely mind-blowing. The more experienced technician was in the room writing down the information while the young woman in-training used the probe. She clearly had no idea what she was doing. After the second time this happened I finally complained to one of the doctors. Infertility treatments are far too expensive to have inexperienced personnel performing such critical tasks as measuring the diameter and number of follicles.

Additionally, I don't feel that the NHC staff is sensitive to emotional needs of their patients. In our second round of treatments there, one of Dr. Robin's partners told my husband that our infertility issue couldn't be male factor because his sperm count was really good. He went on to tell my husband that he should become a sperm donor - to a sperm bank. First of all, my husband and I have undiagnosed infertility issues so who knows what the problem is. Secondly, I have had every test and procedure imaginable whereas my husband has only had the general sperm morphology/motility analysis. Without having my husband undergo significantly more, and extremely expensive, biochemical and genetic testing to determine if his sperm can actually fertilize an egg to form a viable zygote (clearly the most important part of conception) the true health of his sperm is unknown. Thirdly, and most importantly, considering we were sitting in an exam room at an infertility clinic, why would I want to even think about my husband's sperm fertilizing someone else's eggs (and I'm not talking about donated eggs here)? I have several stories about the nursing and administrative staff as well but I think I'm running out of space.

Lastly, as many here have already posted, the NHC staff does not fully disclose the patient's financial responsibilities well and their well-posted "policy" as it pertains to lab tests and what company will perform them is absolutely false. After asking my doctor about the lab tests I might need to have during my fertility treatment I called LabCorp, the laboratory testing company they supposedly contract with, in order to find out their prices and how to pay them directly. My first, second, third, fifth, and seventh blood draws were performed after 5 pm by a NHC nurse, not the LabCorp phlebotomist, so each time I called again to ensure that I could still receive their special rates and I was told to expect a bill. Subsequent conversations with both the LabCorp phlebotomist and the receptionist at the NHC front desk confirmed this. Two months later I received a stack of bills for three times the amount quoted to me by LabCorps... from Sentara. Come to find out, even though a LabCorps phlebotomist had occasionally (three of the total eight times) drawn my blood, and it is posted all over the waiting and laboratory areas that LabCorps will be performing the lab tests, the NHC had sent all of the samples to Sentara. The NHC's explanation was that "my insurance required them to send it there". I then pointed out that my insurance does not cover infertility treatment, a fact the NHC knew from day one as they were the ones who called to confirm this with my insurance provider, so how could it force them to send a blood draw that was medically coded as "infertility" anywhere? The total cost of the bloodwork through Sentara was $2300, it would have been just over $700 with LabCorps. After literally months of speaking to the billing departments at both the NHC and Sentara, we finally reached a deal - $1200. To add insult to injury, I then spent another month going in circles about a different bill for a payment that I paid and I had a cancelled check to prove it.

I feel that I can write with confidence that the issue is the New Hope Center, not infertility clinics in general. Thankfully my husband and I were able to find a clinic that understands that a) our time is valuable, we now have absolutely no wait! b) infertility treatment, like cosmetic surgery, is elective and most commonly not covered by insurance, therefore your patients are customers and should be treated as such c) has an organized, fully disclosing billing department. Although I feel Dr. Robin is very good at what she does, she would do well to clean house. Her staff and at least one of her partners are losing business for her.

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I DO NOT recommend the New Hope Center in VA Beach. My husband and I had a very terrible experience there regarding the financial disclosure. I feel they were very unethical. Not only were we given bad news, we were taken advantage of financially. I ended up transferring to the Jones Institute in Norfolk. They were like a breath of fresh air! They were very up front about their pricing and the business woman there is extremely nice and up front. They truly work for your best interest. Not to mention they are world renown! My husband and I were successful there and I'm now 12 weeks pregnant on our fist try via IVF-ICSI. I highly recommend the Jones Institute in Norfolk!

1
★☆☆☆☆

I DO NOT recommend the New Hope Center in VA Beach. My husband and I had a very terrible experience there regarding the financial disclosure. I feel they were very unethical. Not only were we given bad news, we were taken advantage of financially. I ended up transferring to the Jones Institute in Norfolk. They were like a breath of fresh air! They were very up front about their pricing and the business woman there is extremely nice and up front. They truly work for your best interest. Not to mention they are world renown! My husband and I were successful there and I'm now 12 weeks pregnant on our fist try via IVF-ICSI. I highly recommend the Jones Institute in Norfolk!

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I have to agree with Diane C. about the Insufficient Financial Disclosure with New Hope Center. My wife and I switched to New Hope after the doctor at the Jone's Institute put my wife at risk misdiagnosing my wife's ectopic pregnancy twice! New Hope staff is very wonderful except for one major flaw...they will not tell you how much anything costs especially when it comes to lab tests. We already knew our insurance wouldn't cover anything and yet the answer we would get if we asked how much the labs, IVF, and IUI we would be put in with a financial counselor who would just tell us about getting insurance that can cover IVF by getting a part time job at Target. Today we my wife and I received bills just for test in excess of $2,000 and we haven't even received the bill for our first IUI. I'm afraid that we are going to be in the same boat as Diane as we were also trying to save for a house. Now we might have no baby and no home!

2
★★☆☆☆

I have to agree with Diane C. about the Insufficient Financial Disclosure with New Hope Center. My wife and I switched to New Hope after the doctor at the Jone's Institute put my wife at risk misdiagnosing my wife's ectopic pregnancy twice! New Hope staff is very wonderful except for one major flaw...they will not tell you how much anything costs especially when it comes to lab tests. We already knew our insurance wouldn't cover anything and yet the answer we would get if we asked how much the labs, IVF, and IUI we would be put in with a financial counselor who would just tell us about getting insurance that can cover IVF by getting a part time job at Target. Today we my wife and I received bills just for test in excess of $2,000 and we haven't even received the bill for our first IUI. I'm afraid that we are going to be in the same boat as Diane as we were also trying to save for a house. Now we might have no baby and no home!

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We were very excited to be working with the New Hope center in trying to have a second child. I went through a whirlwind of testing and consultations. When we finally decided to go ahead with the IVF we received several bills for labs that were in excess of $10,000. My husband and I had several financial consultations with the New Hope Center and had asked up front about all the costs. We were told that labs would be billed separately but it was never explained that the cost of those labs could potentially be that high. We were also told that they used a particular lab company but it ended up that all my labs were performed by another company. When I called to talk to them they insisted that it was my responsibility to contact the lab company (the one that they said would be performing the labs) to get all of the costs prior to having the tests performed, yet I was never given a list of the tests so I would not be able to obtain the cost information. I was rushed in and out of their office over the course of several weeks to have labs done and when I asked the lab tech about which tests were to be performed they were unsure and were just told to draw a specific number of vials of blood. The IVF cost was going to be over $20,000 and that now added to the $10,000 in labs put us in a position that we could no longer afford to move forward with the IVF. It was a heartbreaking realization that we could not continue because of their lack of financial disclosure. And when I tried to get copies of my medical records so that I can pursue other options they gave me the run around for about two weeks. After many phone calls and faxes they finally agreed to give me a copy of my records. And today (4 months later) I'm still getting new lab bills and new bills from the center for procedures that took place in March. Their financial counselors need to be better trained. Given the emotional and financial strain of undergoinging fertility treatments it should be a high priority for them to educate their patients on the total financial outlay.

1
★☆☆☆☆

We were very excited to be working with the New Hope center in trying to have a second child. I went through a whirlwind of testing and consultations. When we finally decided to go ahead with the IVF we received several bills for labs that were in excess of $10,000. My husband and I had several financial consultations with the New Hope Center and had asked up front about all the costs. We were told that labs would be billed separately but it was never explained that the cost of those labs could potentially be that high. We were also told that they used a particular lab company but it ended up that all my labs were performed by another company. When I called to talk to them they insisted that it was my responsibility to contact the lab company (the one that they said would be performing the labs) to get all of the costs prior to having the tests performed, yet I was never given a list of the tests so I would not be able to obtain the cost information. I was rushed in and out of their office over the course of several weeks to have labs done and when I asked the lab tech about which tests were to be performed they were unsure and were just told to draw a specific number of vials of blood. The IVF cost was going to be over $20,000 and that now added to the $10,000 in labs put us in a position that we could no longer afford to move forward with the IVF. It was a heartbreaking realization that we could not continue because of their lack of financial disclosure. And when I tried to get copies of my medical records so that I can pursue other options they gave me the run around for about two weeks. After many phone calls and faxes they finally agreed to give me a copy of my records. And today (4 months later) I'm still getting new lab bills and new bills from the center for procedures that took place in March. Their financial counselors need to be better trained. Given the emotional and financial strain of undergoinging fertility treatments it should be a high priority for them to educate their patients on the total financial outlay.

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1 out of 1 people found this review helpful.

.

Dr. Robin, Dr. Perez and all of the staff at the New Hope Center are phenomenal. They treat everyone with respect and are widely respected as one of the best IVF Centers in the country. We went through a lot before my husband and I found success with Dr. Robin.

The only other option in town is the Jones Institute which is in an academic setting. As a result it is cold, institutional feeling, and not a very good experience. Anyone in the Hampton Roads or Northeast North Carolina should look to Dr. Robin and Perez as their first and only option.

5
★★★★★

Dr. Robin, Dr. Perez and all of the staff at the New Hope Center are phenomenal. They treat everyone with respect and are widely respected as one of the best IVF Centers in the country. We went through a lot before my husband and I found success with Dr. Robin.

The only other option in town is the Jones Institute which is in an academic setting. As a result it is cold, institutional feeling, and not a very good experience. Anyone in the Hampton Roads or Northeast North Carolina should look to Dr. Robin and Perez as their first and only option.

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I do NOT recommend the New Hope Center. I had a terrible experience. I ovulated during IVF loosing all of my eggs. I told Dr. Robin that I felt like I was ovulating during one of my check ups. Dr. Robin did not say a word. Then next day I was called and told I had to come into the office immediately (forcing me to have to leave my job in a panic). I was told that some levels in my blood had dropped and it was time to retrieve my eggs. The following day, during the procedure there where no eggs to retieve. Dr. Robin made me and my husband wait in a confernece room for a long time. Finally, she came in to tell me that no eggs were found in my follicles and that "I was the ONLY person this have EVER happended to". She never mentioned that I told her I knew I was ovulating. She never admitted to screwing up. I have since spoken to other IVF patients and medical personnel. I was told that this is not unusual. But that Dr. Robin could have done something very easy to have prevented me from ovulating. I won't say what that is here but competent doctors will know the easy solution. I highly recommend the Jones Institute in Norfolk and Virginia Beach.

1
★☆☆☆☆

I do NOT recommend the New Hope Center. I had a terrible experience. I ovulated during IVF loosing all of my eggs. I told Dr. Robin that I felt like I was ovulating during one of my check ups. Dr. Robin did not say a word. Then next day I was called and told I had to come into the office immediately (forcing me to have to leave my job in a panic). I was told that some levels in my blood had dropped and it was time to retrieve my eggs. The following day, during the procedure there where no eggs to retieve. Dr. Robin made me and my husband wait in a confernece room for a long time. Finally, she came in to tell me that no eggs were found in my follicles and that "I was the ONLY person this have EVER happended to". She never mentioned that I told her I knew I was ovulating. She never admitted to screwing up. I have since spoken to other IVF patients and medical personnel. I was told that this is not unusual. But that Dr. Robin could have done something very easy to have prevented me from ovulating. I won't say what that is here but competent doctors will know the easy solution. I highly recommend the Jones Institute in Norfolk and Virginia Beach.

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2 out of 3 people found this review helpful.

.

I have New Hope Center to thank for my twins. They specialize in infertility treatments. I found this center after several years of poor treatment at the military facilities. I was so fortunate to have found them! They are super caring, very sensitive to thier patients needs, and very successful in thier work! They definately went the extra mile with our care. One of my favorite people to see there is Jan, she followed me closely through all of my treatment. They also treat for PCOS. Dr. Robin is a wonderful doctor and she runs a very efficient center. There are about 1300 babies that are products of thier loving treatments! That's alot of babies!!

PROS: Great location, nice soothing office atmosphere, caring environment.
CONS:

5
★★★★★

I have New Hope Center to thank for my twins. They specialize in infertility treatments. I found this center after several years of poor treatment at the military facilities. I was so fortunate to have found them! They are super caring, very sensitive to thier patients needs, and very successful in thier work! They definately went the extra mile with our care. One of my favorite people to see there is Jan, she followed me closely through all of my treatment. They also treat for PCOS. Dr. Robin is a wonderful doctor and she runs a very efficient center. There are about 1300 babies that are products of thier loving treatments! That's alot of babies!!

PROS: Great location, nice soothing office atmosphere, caring environment.
CONS:

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1 out of 1 people found this review helpful.