A dirty drying rag with gravel or grit in it caused extensive scratching on my $30,000 pickup. I discovered it when I got home. I had been nowhere else but the car wash. I returned immediately and spoke to the owner, who not only refused responsibility, but refused even to look at the damage, and lied outright when he claimed that only fresh, clean rags are used. I've visited this company many times and often observed rags being used after dropped on the ground.
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