I took my 2003 4runner in for new front brakes and rotors. They installed aftermarket parts to the tune of $450 which is on the high end. I only drove 14,000 miles on highways before the rotors were completely warped. I went back to have them replaced and was charged $120 for the labor, the parts were covered by the manufacturer's warranty. On that set, I got about 10,000 miles before the rotors were again, severely warped. Doing some research, I found out that aftermarket front brakes for the 4runner don't exist. They don't meet the heat tolerance that the OEM parts stand up to, so they warp quickly from the heat. I went back to tell phil and the crew about this problem. They told me they were willing to put OEM brakes and rotors for a difference of $250. I knew at that point that something was off... I asked for a break down of cost: $210 per rotor! Anyone can go to a toyota dealer and get the rotors for $150 retail. Another local shop quoted me at $118 per toyota rotor. These guys are con artist, they shouldn't be trusted.
Brought my wifes car in for VA inspection and was called and told the car failed due to worn rear brakes. I was somewhat surprised that the brakes would be done already so I said I'd be right down. When I got there I found that in fact the shoes were below minimums but not to rivets, and was given a verbal estimate indicating need for replacement of shoes, drums (both) and a hardware kit. Cost was much higher than I thought reasonable and there should be no need for hardware on a 4 year old car, so I said button it back up and I'd do the work myself.
When driving the car home there was a new scraping noise from the rear and a shudder on brake application that wasn't there before. Got home and pulled the wheel to find that a shoe retainer spring was missing and the drum was now out of round, along with several chunks missing from the outer perimeter of the drum. I can only surmise that the drum was beaten off with a hammer instead of the shoes being backed off with the adjuster- the force cause damage to the drum as well as snapping the shoe retainer. The access cover to release the shoes was still in place with no sign of removal.
This was on a 4 year old Ford with about 60k miles. Beating the drum off was poor technique, but failing to replace hardware damaged by their poor technique was unconsionable. This car was scheduled to be driven to Florida the following day, a fact that was also relayed to Scot at Team Tires when the car was dropped off. With the brake shoe loose there is the possiblity that the wheel could have locked up unexpectedly.
I confronted Scott about this and was told that they had no obligation to fix anything broken during inspection and further, that if the drum bent when being hammered off it must have been worn anyway. While brake drums do wear over time I was not given any measurement or told verbally that the drum exceeded any permissible wear limit.