Insider Pages Reviews for Olde Towne Pet Resort

1 Stars: Olde Towne Pet Resort is a terrible, horrible, miserable place! (by WET d.)

WET d. — Tue, 29 Dec 2009 02:05:00 GMT

Terrible, horrible, miserable place!

To start when making my reservation I was hung up on twice (not like a phone cut out, but put on hold for over 5 minutes and then having the line go dead). Once I got my reservation she refused to quote me a total price saying sometimes it's different when you check out - I should have realized what I was getting into then!

My dogs were to be in "daycare" while there. I try to check up on them to see how they are doing on the webcam and find that one of my dogs is missing! I figure have it wrong - there are 40 dogs in a room about 8 feet by 15 feet (reminds me of the feeder fish tank at the pet store). The guy in there "supervising" them is trying to walk though them, but continually has to knee the dogs to get past them. He had no problem squirting every dog in the face with his spray bottle, but never once did I see him play with or even pet a dog. I check the other cameras to see empty unused rooms, but my dog is nowhere. I call and am told I will be called back - 2 hours later they call and they inform me that my dog had been trying to get out of the room every time someone opened the door (who would suspect a dog might try to do that!) so he will be spending the next 4 days in a 2x3 crate! I have a very active dog and that will torture him! Oh, and by the way your other dog has been removed as well. I am told to call the front desk to see what I can do. I call and am told that my dogs appear to be under extreme stress there. That one of my dogs has snarled and lunged at a handler. This is an adopted dog - been with me for 3 1/2 years and been to the dog park over 500 times. His previous owners beat him. Never once in his life has he snarled at anyone! If he's under more stress there than in an abusive home???!!!???

I am then give my "options" . I am told they can be moved to a room for 2 nights and then back into the crates due to lack of space. The room has the same footprint as the crates, but they will be together and have the abilty to play. I am also offered a $250 a night room! 250 a night for a concrete floored jail cell sized room?!? I don't know about you, but I stay in nice hotels and have never paid that much! I work it out with her and she is willing to give me an exact total that I will pay.

I can't deal with knowing they are locked in a crate with no excercise so I fly home early to pick them up. At this time I am given a report card saying they are such good dogs and had so much fun. Fun locked in a cell without excercise or a chance to run outside?? I don't think so.

I am then overcharged by over $150. They claim to have moved my dogs to a bigger cell - without asking or telling me. Honestly, for all I know they never even left the 2x3 crates. No way to prove what services they receive while there, or even where they stay. Very frustrating.

I like to relax on vacation. Not have to change my flight, come home early, stress about my dogs, and then get slapped in the face with extra charges for a miserable time. Lots of better places. I board my dogs typically 6 times a year and they always come home happy and tired. I wouldn't consider taking my dogs back to this place though.

4 Stars: Top Resort (by Selina S.)

Selina S. — Thu, 21 Dec 2006 06:23:00 GMT

I recommend this pet resort 100%. This is the only place I take my dog for grooming and the daycare is good as well. You can leave your pet(s) w/out having to worry about them. The fees are above normal, but if my dog is happy -- I'm happy.

They have rooms for rent and events like professional pictures that's wonderful. You can take a tour and I've never walked in to the building and it smelled "doggy."

I only wish it was bigger and/or they had a branch in Woodbridge!

5 Stars: Expensive, but worth every penny (by Michael R.)

Michael R. — Thu, 29 Jun 2006 23:39:00 GMT

When you are thinking about putting your dog somewhere over a weekend or week vacation, you really need to think about who you are giving your full trust to. They really care about your pet here. It might be expensive, but remember, you are paying for your pets well-being. You don't want to be thrifty when it comes to your best friend or loved pet. The service here is very friendly and they know how to treat animals. I highly recommend them!

3 Stars: SO much better than a kennel for your pet to stay in (by Jennifer D.)

Jennifer D. — Wed, 14 Sep 2005 11:04:00 GMT

They have a much nicer location and facilities than your average kennel. The place is clean and well kept, and you definitely get the sense from the staff that they love the animals. It is on the expensive side, but it gave me complete peice of mind that my dog was not just locked up and forgotten about.

4 Stars: Very nice, but you will pay for it. (by James F.)

James F. — Thu, 26 May 2005 06:24:00 GMT

The attention that the Pet Resort gives your pet is unheard of. When you check-in, it looks as though you've walked into a hotel lobby. You can find a drinking fountain both for the pets, and the owners, right next to the gift shop.

You've got many options for your pets while you board them. For dogs, they have 'massages', 'video rentals', and of course 'play time'. You can house them in a 'suite' or a normal room.

Keep in mind, though, that you will pay a good amount for their services, so only go here if you wish to really pamper your pet. On one stay, our pet's 'room' cost more than our hotel room on vacation.