Massey's Camera Shop

★★★☆☆
37.2722 -76.7067
Map and Directions to Massey's Camera Shop

757-229-3181

447 Prince George St

Williamsburg, VA

23185

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3.0 6
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Reviews 1 - 6 of 6.
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I just returned from this store after purchasing two passport-type photos for a job application in Europe. From my experience, it's common practice in the 21st century to use a digital camera so that the customer can be satisfied before printing the final photos. This store uses a Polaroid, so when the first set went bad, I had to buy another two. 4 photos were 16 dollars, and 2 of them were totally unusable. Furthermore, the photos were taken in a storage room with no stool and no lighting. He then placed the photos into a paper holder which severely smugged the bottom half of the photos. We came back and attempted to return the photos, but the manager said "I'm not in the business to give refunds". This sort of customer service is awful and should not be supported. Please don't shop here.

1
★☆☆☆☆

I just returned from this store after purchasing two passport-type photos for a job application in Europe. From my experience, it's common practice in the 21st century to use a digital camera so that the customer can be satisfied before printing the final photos. This store uses a Polaroid, so when the first set went bad, I had to buy another two. 4 photos were 16 dollars, and 2 of them were totally unusable. Furthermore, the photos were taken in a storage room with no stool and no lighting. He then placed the photos into a paper holder which severely smugged the bottom half of the photos. We came back and attempted to return the photos, but the manager said "I'm not in the business to give refunds". This sort of customer service is awful and should not be supported. Please don't shop here.

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.

I wish they were located closer to Newport News, but the location is central to many and worth the drive for me. The person there was very helpful and quick (even with other customers in the shop). He answered all my newbie questions very well without making me feel like a newbie.

PROS: Great staff, can order what you need
CONS: Smallish store

5
★★★★★

I wish they were located closer to Newport News, but the location is central to many and worth the drive for me. The person there was very helpful and quick (even with other customers in the shop). He answered all my newbie questions very well without making me feel like a newbie.

PROS: Great staff, can order what you need
CONS: Smallish store

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Latest reviews from Citysearch.

.

Attempted to bring back a new camera the next day, they would not take it back, after changing my mind. Do not buy here. Extremely overpriced!!!
Never said you could not return it when it was purchased.

1
★☆☆☆☆

Attempted to bring back a new camera the next day, they would not take it back, after changing my mind. Do not buy here. Extremely overpriced!!!
Never said you could not return it when it was purchased.

.

These professional photographers and suppliers are always a great source of advice, and still resource older fil-based products, as well as the digital.

5
★★★★★

These professional photographers and suppliers are always a great source of advice, and still resource older fil-based products, as well as the digital.

Pros: professional background

.

On my honeymoon my digital camera battery died. and I had forgotten my charger. The helpful people at Massey's didn't have the brand I needed but took a look at the battery and realized it was identical to a brand they did have. When they found they didn't have the charger in stock, they offered to charge it for me. I purchased a disposable camera to use for the day and picked up my recharged digital battery 2 hours later at no charge (a nice courtesy since I had purchased the disposable there). They were very friendly and knowlegable!

5
★★★★★

On my honeymoon my digital camera battery died. and I had forgotten my charger. The helpful people at Massey's didn't have the brand I needed but took a look at the battery and realized it was identical to a brand they did have. When they found they didn't have the charger in stock, they offered to charge it for me. I purchased a disposable camera to use for the day and picked up my recharged digital battery 2 hours later at no charge (a nice courtesy since I had purchased the disposable there). They were very friendly and knowlegable!

Pros: Friendly service

.

I just returned from this store after purchasing two passport-type photos for a job application in Europe. From my experience, it's common practice in the 21st century to use a digital camera so that the customer can be satisfied before printing the final photos. This store uses a Polaroid, so when the first set went bad, I had to buy another two. 4 photos were 16 dollars, and 2 of them were totally unusable. Furthemore, the photos were taken in a storage room with no stool and no lighting. He then placed the photos into a paper holder which severly smugged the bottom half of the photos. We came back and attempted to return the photos, but the manager said ""I'm not in the business to give refunds"". This sort of customer service is awful and should not be supported. Please don't shop here.

1
★☆☆☆☆

I just returned from this store after purchasing two passport-type photos for a job application in Europe. From my experience, it's common practice in the 21st century to use a digital camera so that the customer can be satisfied before printing the final photos. This store uses a Polaroid, so when the first set went bad, I had to buy another two. 4 photos were 16 dollars, and 2 of them were totally unusable. Furthemore, the photos were taken in a storage room with no stool and no lighting. He then placed the photos into a paper holder which severly smugged the bottom half of the photos. We came back and attempted to return the photos, but the manager said ""I'm not in the business to give refunds"". This sort of customer service is awful and should not be supported. Please don't shop here.

Pros: Non that I could discern

Cons: Customer Service, Technology, Prices, Selection

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