Fairfax Hyundai

★★★☆☆
38.8527 -77.3208
Map and Directions to Fairfax Hyundai Inc

703-352-0444

10925 Fairfax Blvd

Fairfax, VA

22030

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About Fairfax Hyundai

Hours
Sales hours: Mon - Fri, 9am - 9pm; Sat, 9am - 6pm; Sun, 11am - 5pm. Service hours: Mon - Fri, 7am - 9pm; Sat, 8am - 6pm, by appointment; Sun, closed
2.6429 28
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Reviews 1 - 28 of 28.
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NEVER buying another Hyundai again (Continued ...)

Today is Wednesday, January 22nd, 2014. I spent two hours at the Fairfax Hyundai dealership again, because on Tuesday, January 21st, 2014, I found my left drivers side front tire completely touching the pavement. I lost it. I called the 24/7 roadside assistance line, got my car towed to Fairfax Hyundai and waited again. I spoke with all of the advisors available about what had happened, and I got all of the same rude replies, I doubt we changed the wrong tire. Well, then If youre SO good at your job, why in the hell did you not fix my left drivers side front tire?! I was so upset The manager didn't even return all six of my calls and none of the service advisors would give me the time of day.

I waited in the waiting room for thirty minutes before the same service advisor I met the FIRST time came in to speak with me. He said, So, we found that the front passenger side tire had a small hole in the side so we will need to replace that, the fee will be $104.40. I looked at him and said, You mean the left drivers side front tire? He looked back at me and said, No maam, its the front passenger side tire. I looked at him and said, No. It is the left drivers side front tire. It is the same tire Ive come in three times for. He went back to check and came in a few minutes later to tell me that it was indeed the left drivers side front tire. Where in the hell does Hyundai find these unintelligent mechanics

I showed him a coupon that I had received when I first got the car. It guaranteed the replacement of four free tires for normal wear and tear only. Of course, I couldnt use this because the tire replacement was my fault. I waited another hour and a half and my car was ready. To my surprise, the receptionist told me my total was $146.66. I paid it because I received a service, no matter how crappy it was. But, I was upset that no one at Fairfax Hyundai addressed the doubt I had in my mind about the wrong tire being replaced. I got home, called the Hyundai corporate line and explained my issue. The representative gasped when I told her my story and the price I had paid ($155.66 + 146.66 = $302.32). She immediately directed me to a case manager who finally listened to my story and told me that she couldnt guarantee anything, but shed try her absolute hardest to get me a refund.

In all honesty, I feel like I should be refunded $302.32 because I spent a total of 9 hours and 30 minutes and $302.32. Heres a brief breakdown of how I reached those numbers:

Thursday, January 16th, 2014
Two hours waiting for a tire replacement
$155.66

Sunday, January 19th, 2014
15 minutes on the roadside assistance line
One hour waiting for the tow truck
Three hours waiting for a repair

Wednesday, January 22nd, 2014
15 minutes on the roadside assistance line
One hour waiting for the tow truck
Two hours waiting for a tire replacement
$146.66

Luckily, I am employed by a company that allows me to take the time off to attend to my personal matters, but regardless, I wasted my time and money at Fairfax Hyundai. I received nothing but terrible customer service, I was neglected by the manager that should have handled this, I was ridiculed by every service advisor I spoke to, and I was left waiting for hours on end for a simple tire replacement.

I am clearly NEVER buying another Hyundai again.

1
★☆☆☆☆

NEVER buying another Hyundai again (Continued ...)

Today is Wednesday, January 22nd, 2014. I spent two hours at the Fairfax Hyundai dealership again, because on Tuesday, January 21st, 2014, I found my left drivers side front tire completely touching the pavement. I lost it. I called the 24/7 roadside assistance line, got my car towed to Fairfax Hyundai and waited again. I spoke with all of the advisors available about what had happened, and I got all of the same rude replies, I doubt we changed the wrong tire. Well, then If youre SO good at your job, why in the hell did you not fix my left drivers side front tire?! I was so upset The manager didn't even return all six of my calls and none of the service advisors would give me the time of day.

I waited in the waiting room for thirty minutes before the same service advisor I met the FIRST time came in to speak with me. He said, So, we found that the front passenger side tire had a small hole in the side so we will need to replace that, the fee will be $104.40. I looked at him and said, You mean the left drivers side front tire? He looked back at me and said, No maam, its the front passenger side tire. I looked at him and said, No. It is the left drivers side front tire. It is the same tire Ive come in three times for. He went back to check and came in a few minutes later to tell me that it was indeed the left drivers side front tire. Where in the hell does Hyundai find these unintelligent mechanics

I showed him a coupon that I had received when I first got the car. It guaranteed the replacement of four free tires for normal wear and tear only. Of course, I couldnt use this because the tire replacement was my fault. I waited another hour and a half and my car was ready. To my surprise, the receptionist told me my total was $146.66. I paid it because I received a service, no matter how crappy it was. But, I was upset that no one at Fairfax Hyundai addressed the doubt I had in my mind about the wrong tire being replaced. I got home, called the Hyundai corporate line and explained my issue. The representative gasped when I told her my story and the price I had paid ($155.66 + 146.66 = $302.32). She immediately directed me to a case manager who finally listened to my story and told me that she couldnt guarantee anything, but shed try her absolute hardest to get me a refund.

In all honesty, I feel like I should be refunded $302.32 because I spent a total of 9 hours and 30 minutes and $302.32. Heres a brief breakdown of how I reached those numbers:

Thursday, January 16th, 2014
Two hours waiting for a tire replacement
$155.66

Sunday, January 19th, 2014
15 minutes on the roadside assistance line
One hour waiting for the tow truck
Three hours waiting for a repair

Wednesday, January 22nd, 2014
15 minutes on the roadside assistance line
One hour waiting for the tow truck
Two hours waiting for a tire replacement
$146.66

Luckily, I am employed by a company that allows me to take the time off to attend to my personal matters, but regardless, I wasted my time and money at Fairfax Hyundai. I received nothing but terrible customer service, I was neglected by the manager that should have handled this, I was ridiculed by every service advisor I spoke to, and I was left waiting for hours on end for a simple tire replacement.

I am clearly NEVER buying another Hyundai again.

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My girlfriend owns a 2006 Hyundai, which has turned out to be a great car aside from some minor interior quality issues. The unfortunate part of this story is that Fairfax Hyundai is the only dealer within reasonable distance to us. To begin with, every time we go there for service, the service attendants act far from welcoming. Each time I drive up into the service bay, it seems like they are short staffed. Many times there is just one or two attendants, and almost every time I feel like they are permanently pissed off (maybe because they are always short staffed??). No smile, no welcome greeting. On one occasion I had an oil change done and had to send the car back in because it was overfilled by almost half a quart. When we bought the car we purchased an all-inclusive extended warranty. The warranty is supposed to cover everything except what is listed in a short list of items. When the seat heater stopped working we took the car in, only to be told they have to charge us over $100 to diagnose the problem before they can determine if it is something covered under the warranty. This is ludicrous! There is no part of the seat heater system that would NOT be covered under the warranty, so why do I need to pay over $100 for them to figure out what is wrong. I want them to figure out what is wrong and FIX IT, thereby honoring the warranty. On another occasion, we had the outside temperature sensor go bad. Again, they claimed we had to pay the fee to determine if it was the sensor or some other electronics. What does it matter!? Either way the sensor or the associated electronics are covered under the warranty. Is this really America's best warranty??? There have been other instances of them not honoring our pre-purchased maintenance package which covers oil changes. I always get a dirty look and grumbling from the advisor. He claims they used to participate in this, but do not any longer. I do not believe him however, because two months and 3000 miles earlier we dealt with a different service advisor and they stated how much they loved using the service coupons. Last time I was there, I almost saw the service advisor get in an argument with a little old lady. Remember everyone, the customer is never right at this place, and they will try to find a way to make you pay for covered items. If they do cover it, they will do so only once they have made it clear that they are unhappy about it.

The dealership may be a great place to buy a car from (I wouldn't know), and the cars may be great, but I'm glad I don't have to take MY car to this place for service. I feel bad for the people that do.

Thankfully I own an Acura and actually look forward to taking my car to the dealership on occasion for this and that. The experience is a complete 180 from the hassle we get at Fairfax Hyundai. Actually I'm blown away by the courtesy, professionalism and reasonable prices each time I go. The employees seem to enjoy their jobs and it shows.

1
★☆☆☆☆

My girlfriend owns a 2006 Hyundai, which has turned out to be a great car aside from some minor interior quality issues. The unfortunate part of this story is that Fairfax Hyundai is the only dealer within reasonable distance to us. To begin with, every time we go there for service, the service attendants act far from welcoming. Each time I drive up into the service bay, it seems like they are short staffed. Many times there is just one or two attendants, and almost every time I feel like they are permanently pissed off (maybe because they are always short staffed??). No smile, no welcome greeting. On one occasion I had an oil change done and had to send the car back in because it was overfilled by almost half a quart. When we bought the car we purchased an all-inclusive extended warranty. The warranty is supposed to cover everything except what is listed in a short list of items. When the seat heater stopped working we took the car in, only to be told they have to charge us over $100 to diagnose the problem before they can determine if it is something covered under the warranty. This is ludicrous! There is no part of the seat heater system that would NOT be covered under the warranty, so why do I need to pay over $100 for them to figure out what is wrong. I want them to figure out what is wrong and FIX IT, thereby honoring the warranty. On another occasion, we had the outside temperature sensor go bad. Again, they claimed we had to pay the fee to determine if it was the sensor or some other electronics. What does it matter!? Either way the sensor or the associated electronics are covered under the warranty. Is this really America's best warranty??? There have been other instances of them not honoring our pre-purchased maintenance package which covers oil changes. I always get a dirty look and grumbling from the advisor. He claims they used to participate in this, but do not any longer. I do not believe him however, because two months and 3000 miles earlier we dealt with a different service advisor and they stated how much they loved using the service coupons. Last time I was there, I almost saw the service advisor get in an argument with a little old lady. Remember everyone, the customer is never right at this place, and they will try to find a way to make you pay for covered items. If they do cover it, they will do so only once they have made it clear that they are unhappy about it.

The dealership may be a great place to buy a car from (I wouldn't know), and the cars may be great, but I'm glad I don't have to take MY car to this place for service. I feel bad for the people that do.

Thankfully I own an Acura and actually look forward to taking my car to the dealership on occasion for this and that. The experience is a complete 180 from the hassle we get at Fairfax Hyundai. Actually I'm blown away by the courtesy, professionalism and reasonable prices each time I go. The employees seem to enjoy their jobs and it shows.

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Business Response:

Thank you for your feedback, Jason. On behalf of Fairfax Hyundai, I would like to apologize for the unpleasant experiences you have described servicing your vehicle at our dealership. Customer satisfaction is our number one priority, and it's completely unacceptable that any of our guests would ever feel unwelcome at Fairfax Hyundai. I implore you to please contact me personally so that we may discuss the issues you have described. I look forward to hearing from you. Kind regards, Matthew Wescott - GSM | matt@fairfaxhyundaiinc.com
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I was dreading the car buying experience and after several visits to other dealers and going through the usual "Sales Process" I stopped in at Fairfax Hyundai. I was suprised by how quick and easy it was to get right down to the numbers on my trade and the price for my new car. The whole negotation was over within 10 minutes and I am definitely going to recommend Fairfax Hyundai to others.

5
★★★★★

I was dreading the car buying experience and after several visits to other dealers and going through the usual "Sales Process" I stopped in at Fairfax Hyundai. I was suprised by how quick and easy it was to get right down to the numbers on my trade and the price for my new car. The whole negotation was over within 10 minutes and I am definitely going to recommend Fairfax Hyundai to others.

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Business Response:

Thank you for the review, Mike! Since opening our doors, Fairfax Hyundai has kept a firm commitment to our customers: provide them with a quick and hassle-free car-buying experience. We're glad to have delivered on this for you! Be sure to check us out on Twitter and Facebook as we often tweet coupons, service specials and much more. Matthew Wescott - GSM | matt@fairfaxhyundaiinc.com
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Is it possible to give a ZERO star rating? Because I would if the options was there. Please do not ever, and I mean EVER go to this dealership for work. I went because my transmission has started slipping for the first time ever (97K miles) and I wanted to see what was the matter before the warranty expired. I drove it in and the sales girl immediately said "oh, it smells like pancakes, you probably have a coolant leak".. I asked her what that had to do with smelling like pancakes, and she said that sometimes when it's leaking it smells sweet. She told the tech to look at that when he came over, nothing to do with my trans.
I go in to wait, and an hour later I come out to a $440 estimate for a new thermostat, belts, hoses, etc parts are $167 total and labor almost 300.
I called my brother immediately, who lives in IL and is VERY knowledgable about cars and informed me they were in fact trying to rip me off. Also, to prove they were in fact lying to me i had just got an oil change done at another dealer 20 mintues before hand and they stated no additional problems like HYUNDAI said i had.
I had to pay $108 for them to look at my car. And I want a refund. I have left a message for the OWNER of the dealership to call me back. let's see if that happens.

1
★☆☆☆☆

Is it possible to give a ZERO star rating? Because I would if the options was there. Please do not ever, and I mean EVER go to this dealership for work. I went because my transmission has started slipping for the first time ever (97K miles) and I wanted to see what was the matter before the warranty expired. I drove it in and the sales girl immediately said "oh, it smells like pancakes, you probably have a coolant leak".. I asked her what that had to do with smelling like pancakes, and she said that sometimes when it's leaking it smells sweet. She told the tech to look at that when he came over, nothing to do with my trans.
I go in to wait, and an hour later I come out to a $440 estimate for a new thermostat, belts, hoses, etc parts are $167 total and labor almost 300.
I called my brother immediately, who lives in IL and is VERY knowledgable about cars and informed me they were in fact trying to rip me off. Also, to prove they were in fact lying to me i had just got an oil change done at another dealer 20 mintues before hand and they stated no additional problems like HYUNDAI said i had.
I had to pay $108 for them to look at my car. And I want a refund. I have left a message for the OWNER of the dealership to call me back. let's see if that happens.

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I took my <3-year old Santa Fe here for an inspection. They discovered tire issues and needed to replace two tires at ~$500. I should have bailed at that point, but it was right on the line for me. They called be after all the work was done and "three of the four wheels were aligned" to add ~$100 more to the cost or "my new tires would get shredded." After all that, I drove away with a crooked steering wheel. I dont even trust them to fix it. 2 tires and an inspection = over $600 here. Don't say I didnt warn you.

1
★☆☆☆☆

I took my <3-year old Santa Fe here for an inspection. They discovered tire issues and needed to replace two tires at ~$500. I should have bailed at that point, but it was right on the line for me. They called be after all the work was done and "three of the four wheels were aligned" to add ~$100 more to the cost or "my new tires would get shredded." After all that, I drove away with a crooked steering wheel. I dont even trust them to fix it. 2 tires and an inspection = over $600 here. Don't say I didnt warn you.

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My husband and I purchased our 2009 Sonata from Fairfax Hyundai in August of 2008. They gave us a decent deal on our trade in and a good price for the Sonata. They pushed an extended warranty- for the price of $12000.00 for bumper to bumper coverage until 100,000.00 miles instead of just 60,000 miles. My husband was against purchasing it, but I on the other hand liked the idea of never having to worry about paying hefty repair prices for a commuter car. They also were kind enough to give us FREE TIRES FOR LIFE. What a deal right? WRONG. The whole program is a scam. You must come in for every 7,500 mile inspections and services in order to maintain the program. The 30,000 mile service is about $600.00 and the 45,000 mile service is about $250.00. Not to mention the oil changes.

We did not do our 30,000 mile service and were told today at the 45,000 mile service that our tires now needed replacing would NOT be covered unless we let them complete the 30,000 mile service for $600.00. New tires are $226.00 for two. So you can either pay for the 600.00 service and get the free tires, or you can just pay for the tires yourself. Obviously given the offer even at 45,000 miles it is up to the service department whether or not to honor the tires for life program.

So if you want to pay extra for the extended warranty and be in the tires for life program, be prepared to pay extensively for all of the service recommendations form the dealer. It is pretty much a scam to get you to spend more money.

I also found this comical as well. We were also warned that not completing all of the service inspections would hurt the resale value of our car. News flash to the service technician- it's a Hyundai. It has little resale value regardless of servicing from the dealership.

1
★☆☆☆☆

My husband and I purchased our 2009 Sonata from Fairfax Hyundai in August of 2008. They gave us a decent deal on our trade in and a good price for the Sonata. They pushed an extended warranty- for the price of $12000.00 for bumper to bumper coverage until 100,000.00 miles instead of just 60,000 miles. My husband was against purchasing it, but I on the other hand liked the idea of never having to worry about paying hefty repair prices for a commuter car. They also were kind enough to give us FREE TIRES FOR LIFE. What a deal right? WRONG. The whole program is a scam. You must come in for every 7,500 mile inspections and services in order to maintain the program. The 30,000 mile service is about $600.00 and the 45,000 mile service is about $250.00. Not to mention the oil changes.

We did not do our 30,000 mile service and were told today at the 45,000 mile service that our tires now needed replacing would NOT be covered unless we let them complete the 30,000 mile service for $600.00. New tires are $226.00 for two. So you can either pay for the 600.00 service and get the free tires, or you can just pay for the tires yourself. Obviously given the offer even at 45,000 miles it is up to the service department whether or not to honor the tires for life program.

So if you want to pay extra for the extended warranty and be in the tires for life program, be prepared to pay extensively for all of the service recommendations form the dealer. It is pretty much a scam to get you to spend more money.

I also found this comical as well. We were also warned that not completing all of the service inspections would hurt the resale value of our car. News flash to the service technician- it's a Hyundai. It has little resale value regardless of servicing from the dealership.

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I rate dealers in two categories, Sales and Service. When we bought our 2002 XG350 there the entire experience was great and our salesman was personable. We used UBS buying service for a great price. But what business makes buying an unpleasant experience and is still around?

As for car service, they are a typical dealership. Crooks. Had to fight for every warranty replacement (car is an infamous lemon (electrical, electronic, brakes and trans) with 117 TSBs to date!!!). Got county consumer affairs on their case at times. The last straw was when one of their lowlife techs stole my brand new expensive wiper blades and replaced them with crappy OEMs. They apologized, saying they accidently broke them, though they had no biz removing them. And they never asked me if I'd accept OEMs. Indeed, the value of the loss was minuscule, but it's a matter of principle.

2
★★☆☆☆

I rate dealers in two categories, Sales and Service. When we bought our 2002 XG350 there the entire experience was great and our salesman was personable. We used UBS buying service for a great price. But what business makes buying an unpleasant experience and is still around?

As for car service, they are a typical dealership. Crooks. Had to fight for every warranty replacement (car is an infamous lemon (electrical, electronic, brakes and trans) with 117 TSBs to date!!!). Got county consumer affairs on their case at times. The last straw was when one of their lowlife techs stole my brand new expensive wiper blades and replaced them with crappy OEMs. They apologized, saying they accidently broke them, though they had no biz removing them. And they never asked me if I'd accept OEMs. Indeed, the value of the loss was minuscule, but it's a matter of principle.

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1 out of 1 people found this review helpful.

.

The service department is competent and honest. We have two Sonatas (which we bought elsewhere) and have found the diagnoses to be accurate and the work done professionally. Nothing we have had done has needed a repeat visit, except a steering adjustment that they readily performed (no charge).

Like most dealerships, they are structured to make money on packaged, regular service items. The rates are not cheap but the work is fine. We get free oil changes and 10% discounts as a matter of course. All you need to do is ask. Fairfax Hyundai seems to have maintained its quality, and actually improved some, since their move to the new facility.

A good suburban dealership, and no longer operating out of a hole in the wall.

4
★★★★☆

The service department is competent and honest. We have two Sonatas (which we bought elsewhere) and have found the diagnoses to be accurate and the work done professionally. Nothing we have had done has needed a repeat visit, except a steering adjustment that they readily performed (no charge).

Like most dealerships, they are structured to make money on packaged, regular service items. The rates are not cheap but the work is fine. We get free oil changes and 10% discounts as a matter of course. All you need to do is ask. Fairfax Hyundai seems to have maintained its quality, and actually improved some, since their move to the new facility.

A good suburban dealership, and no longer operating out of a hole in the wall.

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What ever these salesmen promise you, don't believe it. Once you bought the car, you'll be awfully lonely. If they or employees make irreversible mistake sorry you'll be all alone!
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1
★☆☆☆☆

What ever these salesmen promise you, don't believe it. Once you bought the car, you'll be awfully lonely. If they or employees make irreversible mistake sorry you'll be all alone!
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amazing experience. this was my first new car purchase. i bought a 2010 elantra for over $1000 less than any other dealer in town. no pressure, my salesperson (steve) was great, and the finance guy (andrew) was awesome. he got my the hyundai special rate even though it was my first new car loan.
if you're looking for an easy place to buy a car, this is the place to go.

5
★★★★★

amazing experience. this was my first new car purchase. i bought a 2010 elantra for over $1000 less than any other dealer in town. no pressure, my salesperson (steve) was great, and the finance guy (andrew) was awesome. he got my the hyundai special rate even though it was my first new car loan.
if you're looking for an easy place to buy a car, this is the place to go.

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0 out of 1 people found this review helpful.

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They have refused to perform mandatory recalls on our Elantra. They tried to sell us a timing belt job when we just had one done last month. They told us that certain recalls did not exist and only by elevating the issue would they finally admit that the recalls were real. They have been discourteous throughout the entire process, even though we have been nice but insistent. They complained about doing recall work saying nobody is using them for regular service.

1
★☆☆☆☆

They have refused to perform mandatory recalls on our Elantra. They tried to sell us a timing belt job when we just had one done last month. They told us that certain recalls did not exist and only by elevating the issue would they finally admit that the recalls were real. They have been discourteous throughout the entire process, even though we have been nice but insistent. They complained about doing recall work saying nobody is using them for regular service.

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2 out of 2 people found this review helpful.

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I was treated very well as a customer for a new car. I have not used their service center yet. However I have discovered my brand new car's air conditioning doesn't work. I guess I will have a chance to evaluate their service immanently.

4
★★★★☆

I was treated very well as a customer for a new car. I have not used their service center yet. However I have discovered my brand new car's air conditioning doesn't work. I guess I will have a chance to evaluate their service immanently.

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Bought the car in the early evening ... my mistake. I've got to admit I got a decent deal and was well treated by my sales rep, but ... I was told the car had bluetooth. I found out upon asking a VW dealer the following week why I couldn't connect my iPhone to it's bluetooth. After some trouble shooting with them, I was told it wasn't installed.

I asked my salesman three times and was told three times that their Service Dept had done a 22 point inspection which definitely included an oil change. I didn't insist to see the signed paperwork on the inspection/oil change although I'd asked 2 times to please include that paperwork. Checked the car three days later in the daytime and found it to be 1 quart low on oil. Called my salesman who promised to "Get right back" to me on it ... and didn't, ergo my writing this.

It's a shame you can't trust dealerships. You need to ensure you have ALL the paperwork ... and it's SIGNED. I plan to pay a face-to-face visit with the manager for an explanation of what their company believes to be their "core values". I'm guessing integrity is NOT one of them! BUYER BEWARE!!

2
★★☆☆☆

Bought the car in the early evening ... my mistake. I've got to admit I got a decent deal and was well treated by my sales rep, but ... I was told the car had bluetooth. I found out upon asking a VW dealer the following week why I couldn't connect my iPhone to it's bluetooth. After some trouble shooting with them, I was told it wasn't installed.

I asked my salesman three times and was told three times that their Service Dept had done a 22 point inspection which definitely included an oil change. I didn't insist to see the signed paperwork on the inspection/oil change although I'd asked 2 times to please include that paperwork. Checked the car three days later in the daytime and found it to be 1 quart low on oil. Called my salesman who promised to "Get right back" to me on it ... and didn't, ergo my writing this.

It's a shame you can't trust dealerships. You need to ensure you have ALL the paperwork ... and it's SIGNED. I plan to pay a face-to-face visit with the manager for an explanation of what their company believes to be their "core values". I'm guessing integrity is NOT one of them! BUYER BEWARE!!

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0 out of 1 people found this review helpful.

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We purchased a used car from them and did get a decent deal but they could not find the important things such as manuals, key etc. The salesperson told us that the car has bluetooth but after the purchased said he was mistaken about the bluetooth. I was planning to purchase a second car from them and had told them so but I guess they don't care about you once they have sold one to you. The responses I got after I asked for the missing stuff (you paid for what you got!!) will keep me miles away from them

2
★★☆☆☆

We purchased a used car from them and did get a decent deal but they could not find the important things such as manuals, key etc. The salesperson told us that the car has bluetooth but after the purchased said he was mistaken about the bluetooth. I was planning to purchase a second car from them and had told them so but I guess they don't care about you once they have sold one to you. The responses I got after I asked for the missing stuff (you paid for what you got!!) will keep me miles away from them

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I traded in my 2001 Rodeo because the government called it a clunker. I paid cash for the remaining balance of the new car. The dealer is not reporting my purchase to the DMV until they are paid the $4,500 from the government. This means that I cannot get my title or my registration. According to the CARS program it is illegal for them to hold my paper work. the manager keeps telling me that he is also frustrated with the CARS program. I'm not sure why he thinks that helps. He chose to be the manager there. Just because he is frustrated doesn't mean he should pass that frustration on to his customers. I got a good deal, but they have HORRID customer service. I will NOT purchase another vehicle from them.

2
★★☆☆☆

I traded in my 2001 Rodeo because the government called it a clunker. I paid cash for the remaining balance of the new car. The dealer is not reporting my purchase to the DMV until they are paid the $4,500 from the government. This means that I cannot get my title or my registration. According to the CARS program it is illegal for them to hold my paper work. the manager keeps telling me that he is also frustrated with the CARS program. I'm not sure why he thinks that helps. He chose to be the manager there. Just because he is frustrated doesn't mean he should pass that frustration on to his customers. I got a good deal, but they have HORRID customer service. I will NOT purchase another vehicle from them.

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1 out of 1 people found this review helpful.

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I drove 75 miles to Fairfax Hyundai because they were promising to honor a price I found online. (not on their site). I was assured by two separate people at the dealership that they would indeed honor the email price, all I need do is bring the email. And to my shock and amazement, they absolutely did! ?? No questions asked. We saved close to $1,900 dollars by driving a difference of 50 minutes further down the road. I had already been to 4 dealers in the tri-state area and was bombarded by ??car salesman natter??; all purporting that they were honest and they??d do me right! Our local dealer went as far as telling me that Fairfax Hyundai was lying to me and I??d be back. Aren??t THEY going to be disappointed!?

I found everyone we worked with showed straight forwardness, professionalism, humor and a genuine friendliness. I was SHOCKED! I kept waiting for the other shoe to drop but it never did. From Victor, our car salesman to Laura, the financial person, we were treated as human beings, not victims. They made the entire process ??fun??! Who can say that about going to a car dealer?! I never thought I??d ever be saying it!

This is only my experience with Fairfax Hyundai, but it is an honest account. We purchased an Elantra SE automatic with a few extras for the price most dealers are selling the basic GLS model.

5
★★★★★

I drove 75 miles to Fairfax Hyundai because they were promising to honor a price I found online. (not on their site). I was assured by two separate people at the dealership that they would indeed honor the email price, all I need do is bring the email. And to my shock and amazement, they absolutely did! ?? No questions asked. We saved close to $1,900 dollars by driving a difference of 50 minutes further down the road. I had already been to 4 dealers in the tri-state area and was bombarded by ??car salesman natter??; all purporting that they were honest and they??d do me right! Our local dealer went as far as telling me that Fairfax Hyundai was lying to me and I??d be back. Aren??t THEY going to be disappointed!?

I found everyone we worked with showed straight forwardness, professionalism, humor and a genuine friendliness. I was SHOCKED! I kept waiting for the other shoe to drop but it never did. From Victor, our car salesman to Laura, the financial person, we were treated as human beings, not victims. They made the entire process ??fun??! Who can say that about going to a car dealer?! I never thought I??d ever be saying it!

This is only my experience with Fairfax Hyundai, but it is an honest account. We purchased an Elantra SE automatic with a few extras for the price most dealers are selling the basic GLS model.

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I purchased a 2009 Hyundai Elantra Touring from Fairfax Hyundai on June 27, 2009 and it couldn't have been a more enjoyable experience. I searched their inventory online, sent them a message with the stock number of the vehicle that I wanted, and asked for their best "on the road" price. I checked with four other dealers and Fairfax beat the next best quote by $770 (that's on the road!). When I got to the dealership, the sales consultant, Don Barker, met with me, met all of my needs and had me out the door in the exact car that I wanted at the exact price I was quoted. It really couldn't have been any easier. No games, no hassle. They have a much larger inventory than other dealers in the area. I would recommend this dealership and particularly our sales consultant, Don Barker, to anyone looking to get a great deal.

5
★★★★★

I purchased a 2009 Hyundai Elantra Touring from Fairfax Hyundai on June 27, 2009 and it couldn't have been a more enjoyable experience. I searched their inventory online, sent them a message with the stock number of the vehicle that I wanted, and asked for their best "on the road" price. I checked with four other dealers and Fairfax beat the next best quote by $770 (that's on the road!). When I got to the dealership, the sales consultant, Don Barker, met with me, met all of my needs and had me out the door in the exact car that I wanted at the exact price I was quoted. It really couldn't have been any easier. No games, no hassle. They have a much larger inventory than other dealers in the area. I would recommend this dealership and particularly our sales consultant, Don Barker, to anyone looking to get a great deal.

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I'm writing this review because I just got off the phone with Fairfax Hyundai and I was reminded about my last awful experience with them. My recommendation to anyone is to avoid bringing your car here. My previous experience made me regret that I had ever bought a hyundai and the car itself has been pretty good to me.

To describe the experience, I feel as if these people have been coached to screw customers over to save money. I own a Mini and prior to that owned a BMW. I cannot even begin to compare the differences in the service experiences here.

1
★☆☆☆☆

I'm writing this review because I just got off the phone with Fairfax Hyundai and I was reminded about my last awful experience with them. My recommendation to anyone is to avoid bringing your car here. My previous experience made me regret that I had ever bought a hyundai and the car itself has been pretty good to me.

To describe the experience, I feel as if these people have been coached to screw customers over to save money. I own a Mini and prior to that owned a BMW. I cannot even begin to compare the differences in the service experiences here.

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2 out of 2 people found this review helpful.

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We have bought 3 cars from this dealership over the last 6 years. Love the cars and we love the approach these folks take. They are a low cost volume dealer..nothing fancy, just to the point. We get the car, pay for it and we are out the door..we don't experience any of the normal BS youi encounter at most dealerships. The service department is fine...nothing great...no real issues with them. But to buy a Hyundai this is the place to go in my opinion.

4
★★★★☆

We have bought 3 cars from this dealership over the last 6 years. Love the cars and we love the approach these folks take. They are a low cost volume dealer..nothing fancy, just to the point. We get the car, pay for it and we are out the door..we don't experience any of the normal BS youi encounter at most dealerships. The service department is fine...nothing great...no real issues with them. But to buy a Hyundai this is the place to go in my opinion.

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After routine maintenance, I'm driving the car home and the wheel comes off. Fortuntely, no one hits me and the wheel, bouncing across the highway, doesn't hit a car or a person. Ok, mistakes happen, and they gave me a loaner and said they'd take care of the damage. I said I'd like to have them refund me for the work they just did and they said they'd check into it. I had to call the place many times--my calls were never returned--to get an answer. They kept not giving me an answer because the manager was "out of town."

Finally, they said they'd take care of it, so I go in there--two weeks later--to pick up the car, and while I'm there they say they won't refund the money; instead, they'll apply it towards future maintenance. Call me crazy, but given my experience, why would I want to take the car back?! The first accident the car is in is due to careless workmanship by the dealer, and I'm supposed to go in again for more service? Not very likely. Especially since they weren't communicative throughout this process, then told me they wouldn't charge me, then told me differently when I got there.

I told them I didn't want to make a big deal about it, I wasn't going to go sueing them, I just wanted them to refund the money for the service, and we'd call it even. There was no reasoning with them. In the end, I had to cancel the payment on my credit card, which I told them I was going to do.

Has anyone from there contacted me since to make amends? I haven't heard a word. This is poor business, and where there's poor business-sense, there's poor workmanship. Save yourself a problem; find another place to take your car.

1
★☆☆☆☆

After routine maintenance, I'm driving the car home and the wheel comes off. Fortuntely, no one hits me and the wheel, bouncing across the highway, doesn't hit a car or a person. Ok, mistakes happen, and they gave me a loaner and said they'd take care of the damage. I said I'd like to have them refund me for the work they just did and they said they'd check into it. I had to call the place many times--my calls were never returned--to get an answer. They kept not giving me an answer because the manager was "out of town."

Finally, they said they'd take care of it, so I go in there--two weeks later--to pick up the car, and while I'm there they say they won't refund the money; instead, they'll apply it towards future maintenance. Call me crazy, but given my experience, why would I want to take the car back?! The first accident the car is in is due to careless workmanship by the dealer, and I'm supposed to go in again for more service? Not very likely. Especially since they weren't communicative throughout this process, then told me they wouldn't charge me, then told me differently when I got there.

I told them I didn't want to make a big deal about it, I wasn't going to go sueing them, I just wanted them to refund the money for the service, and we'd call it even. There was no reasoning with them. In the end, I had to cancel the payment on my credit card, which I told them I was going to do.

Has anyone from there contacted me since to make amends? I haven't heard a word. This is poor business, and where there's poor business-sense, there's poor workmanship. Save yourself a problem; find another place to take your car.

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2 out of 2 people found this review helpful.

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My wife and I have now purchased two Hyundais, and both from Fairfax Hyundai. Both times the experience was great. At all times the salesmen, two different ones (one each time), were very professional, listened to what we wanted in a vehicle and wanted to pay, worked us with to get the price to where we was comfortable, and then made the paperwork simple and painless. We also know that we got a great price on our trade-in.

We now have a 2008 Veracruz and love it. It rides great and a joy to ride in. This dealer delivered the car in pristine condition and took care to see that we were comfortable with the car's operations before we drove off the lot.

My wife and I find the staff there personable and professional. I highly recommend them.

5
★★★★★

My wife and I have now purchased two Hyundais, and both from Fairfax Hyundai. Both times the experience was great. At all times the salesmen, two different ones (one each time), were very professional, listened to what we wanted in a vehicle and wanted to pay, worked us with to get the price to where we was comfortable, and then made the paperwork simple and painless. We also know that we got a great price on our trade-in.

We now have a 2008 Veracruz and love it. It rides great and a joy to ride in. This dealer delivered the car in pristine condition and took care to see that we were comfortable with the car's operations before we drove off the lot.

My wife and I find the staff there personable and professional. I highly recommend them.

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I bought a 2006 Hyundai Sonata from this dealership. As with any car dealer, I was expecting the worst, but my experience was entirely positive. There was no pressure from the salesman and I felt I got a very fair price. I have taken the car back several times for servicing and I have been very pleased. There were a couple of minor problems with the car after I bought it, but these were repaired at no cost, very quickly and without any quibbling. The free oil changes have actually been free. I love the car and I have nothing but praise for the dealership. I highly recommend them.

5
★★★★★

I bought a 2006 Hyundai Sonata from this dealership. As with any car dealer, I was expecting the worst, but my experience was entirely positive. There was no pressure from the salesman and I felt I got a very fair price. I have taken the car back several times for servicing and I have been very pleased. There were a couple of minor problems with the car after I bought it, but these were repaired at no cost, very quickly and without any quibbling. The free oil changes have actually been free. I love the car and I have nothing but praise for the dealership. I highly recommend them.

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I read the reviews here of this dealership and will admit I was hesitant to buy from them. I am not doubting the other people and the service they recieved, but my expierence was wonderful and easy. Plus they gave me the lowest price.
I requested a price for a car and got it. It was the lowest I got from any other dealer. I went in with my guard up (due to the other reviews) but by the time I left I coul dnot have been happier.
The internet process was smooth. I set an appointment came in, they had the one I wanted out front, and purchased. I would recomend to all. I know, from the salesperson telling me, that they are under new ownership. THis might be the reason they are better now.
I have been back there for several oil changes and the serivce was easy to deal with and fast. I think if someone read these reviews might not want to buy, but I say give the place a chance. I did and it turned out wonderful.

5
★★★★★

I read the reviews here of this dealership and will admit I was hesitant to buy from them. I am not doubting the other people and the service they recieved, but my expierence was wonderful and easy. Plus they gave me the lowest price.
I requested a price for a car and got it. It was the lowest I got from any other dealer. I went in with my guard up (due to the other reviews) but by the time I left I coul dnot have been happier.
The internet process was smooth. I set an appointment came in, they had the one I wanted out front, and purchased. I would recomend to all. I know, from the salesperson telling me, that they are under new ownership. THis might be the reason they are better now.
I have been back there for several oil changes and the serivce was easy to deal with and fast. I think if someone read these reviews might not want to buy, but I say give the place a chance. I did and it turned out wonderful.

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My husband and I already owned a Hyundai (which was a 2002) and decided that maybe it was time for a new car. We shopped around on the net for different prices and cars but decided to look at Hyundai first since we were relatively pleased with the last purchase. I now very much regret going to Fairfax Hyundai. The salesperson was okay.........they are all snakes but you know everyone plays the game at the dealership. Our problem was with the finance department and one manager. The finance department did our paperwork for 72 months to match the payment I explained would be the highest I would go! Now, I do accept the responsibility for signing a document and will hold my end of the bargain on it but she purposely talked to us fast enough about things totally unrelated to our purchase that we were just signing and not READING! We drove off the lot before we realized what we did and Virginia has a no "Cooling-Off" law. So, we know that was our fault for letting that happen BUT the fact remains it was shady and looking back on the day I realize how easily she did it to us. What should of happened was she would tell us she couldn't make it happen for the 60 months that we told them AT LEAST FIVE times was the furthest we would go......also there was no inspection sticker on our car so I drove back to the dealership and asked if they would take care of it the following day. When I first arrived I asked our sales person if they would give me a gas ticket for having to make the extra trip. Now, I just thought I could get one as a courtesy (I came from Stafford) SINCE I just spent $$ buying the car. He said he would "see what he could do" but he thought it was fine. I waited outside for them to get the inspection done and the manager and my salesperson walked outside. I heard the sales person ask for the gas ticket and the response was "I'm not giving them $%@!. They don't need a $$%^# gas ticket to come here and get a inspection. I'm not doing it." Blah blah blah. Now, I thought the response was VERY unprofessional. Not only did he speak that way to the salesperson but he said that so that every customer outside could hear. It was RUDE. I didn't ask that they fill my car and thats not what the sales person asked him for. Whats 10 or 15 bucks to them? Being the HIGHEST VOLUME dealership in the area???? Maybe they should try more for the best CUSTOMER SERVICE! I will never buy a car there again.

2
★★☆☆☆

My husband and I already owned a Hyundai (which was a 2002) and decided that maybe it was time for a new car. We shopped around on the net for different prices and cars but decided to look at Hyundai first since we were relatively pleased with the last purchase. I now very much regret going to Fairfax Hyundai. The salesperson was okay.........they are all snakes but you know everyone plays the game at the dealership. Our problem was with the finance department and one manager. The finance department did our paperwork for 72 months to match the payment I explained would be the highest I would go! Now, I do accept the responsibility for signing a document and will hold my end of the bargain on it but she purposely talked to us fast enough about things totally unrelated to our purchase that we were just signing and not READING! We drove off the lot before we realized what we did and Virginia has a no "Cooling-Off" law. So, we know that was our fault for letting that happen BUT the fact remains it was shady and looking back on the day I realize how easily she did it to us. What should of happened was she would tell us she couldn't make it happen for the 60 months that we told them AT LEAST FIVE times was the furthest we would go......also there was no inspection sticker on our car so I drove back to the dealership and asked if they would take care of it the following day. When I first arrived I asked our sales person if they would give me a gas ticket for having to make the extra trip. Now, I just thought I could get one as a courtesy (I came from Stafford) SINCE I just spent $$ buying the car. He said he would "see what he could do" but he thought it was fine. I waited outside for them to get the inspection done and the manager and my salesperson walked outside. I heard the sales person ask for the gas ticket and the response was "I'm not giving them $%@!. They don't need a $$%^# gas ticket to come here and get a inspection. I'm not doing it." Blah blah blah. Now, I thought the response was VERY unprofessional. Not only did he speak that way to the salesperson but he said that so that every customer outside could hear. It was RUDE. I didn't ask that they fill my car and thats not what the sales person asked him for. Whats 10 or 15 bucks to them? Being the HIGHEST VOLUME dealership in the area???? Maybe they should try more for the best CUSTOMER SERVICE! I will never buy a car there again.

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1 out of 1 people found this review helpful.

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I have had all levels of service from this dealer. In its earliest years, the service and sales people were efficient, trustworthy, and interested in providing good service. Over the past 4 years this has not been the case, however. The service area is poorly managed, and the sales staff have lied to me. I even had my car stolen off of the lot because of poor key controls - (This has subsequently been improved and the thief was most likely their own employee - but I never even got an apology, let alone reimbursement for the items that were stolen from the car.. This was promised but never received) On my last car I was promised oil changes for one year for free by the salesman but none have been provided nor was there any paperwork to support his verbal statements when the car papers were ultimately given me.

3
★★★☆☆

I have had all levels of service from this dealer. In its earliest years, the service and sales people were efficient, trustworthy, and interested in providing good service. Over the past 4 years this has not been the case, however. The service area is poorly managed, and the sales staff have lied to me. I even had my car stolen off of the lot because of poor key controls - (This has subsequently been improved and the thief was most likely their own employee - but I never even got an apology, let alone reimbursement for the items that were stolen from the car.. This was promised but never received) On my last car I was promised oil changes for one year for free by the salesman but none have been provided nor was there any paperwork to support his verbal statements when the car papers were ultimately given me.

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I went there the first time for service, i was not very happy. The service center folks seemed rude and they made me wait more than half a day. I did not go there for a year and a half but I went there again yesterday and I was pleasantly surprised. They gave me great service, did not push to get more servicing done and fixed things without charge! I was happy..I might give them anothe chance.

3
★★★☆☆

I went there the first time for service, i was not very happy. The service center folks seemed rude and they made me wait more than half a day. I did not go there for a year and a half but I went there again yesterday and I was pleasantly surprised. They gave me great service, did not push to get more servicing done and fixed things without charge! I was happy..I might give them anothe chance.

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I wouldn't trust any car dealer on this stretch of Lee Highway. Volvo, Honda, Volkwagen and Fairfax Hundai are all side by side. They look and act sleazy and will do anything to get out of warranty work. I wouldn't even buy peanuts from their vending machines. You are better off buying from the internet and getting service elsewhere. The irony is that across the street are several honest businesses. There must be something different about the water. I have heard that Hundais are good cars. If you want to make serious inquiries, go to a trade show.

1
★☆☆☆☆

I wouldn't trust any car dealer on this stretch of Lee Highway. Volvo, Honda, Volkwagen and Fairfax Hundai are all side by side. They look and act sleazy and will do anything to get out of warranty work. I wouldn't even buy peanuts from their vending machines. You are better off buying from the internet and getting service elsewhere. The irony is that across the street are several honest businesses. There must be something different about the water. I have heard that Hundais are good cars. If you want to make serious inquiries, go to a trade show.

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1 out of 1 people found this review helpful.

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I bought my current car (used) at this dealership. I love the car, but the experience at the dealership was bad. I visited this dealership because I found a very tempting vehicle listing online. When I arrived, the salesperson could not find that car, and showed me many other cars that were either over my price range, or unsatisfactory. I finally test drove a car I liked, but it cost too much. The salesperson played game with me and pretended that he had to get manager's approval before he knocked down the prices. He couldn't find a second copy of the key, so I only had one key. I waited 1.5 hours before I could see the accounting office for payment (and I paid cash), and she had no idea about my basic information (such as which car I was buying). I wanted to transfer my existing tag, and she messed it up twice and I had to handle it later myself. I was over charged for the processing fees and I only got partial refund. I contacted the salesperson multiple times and still could not get a second car key. When I got home and looked up the car I bought online, their price listed online was over $2,000 lower, and over 3,000 miles less on the odometer (and it was the exact car because the VIN matched). Apparently I did not get the best deal, and I could have done better if I had better bargaining skills. When I called and asked about this, the salesman did not give me an intelligent answer. I bookmarked the listing, and it was finally taken off the website several months later. Other customers might have been lured to their dealership due to the tempting ads. The service department does not open on the weekends. That is extremely inconvenient. Plus, the price for the regular maintenance service was almost twice as much as my regular auto service facility charged. I would definitely advise anyone to stay away from this dealership (but the car itself is great).

PROS: Great products (cars), occasional coupons.
CONS: Seemingly dishonest, unorganized, unknowledgeable, closed on the weekends.

1
★☆☆☆☆

I bought my current car (used) at this dealership. I love the car, but the experience at the dealership was bad. I visited this dealership because I found a very tempting vehicle listing online. When I arrived, the salesperson could not find that car, and showed me many other cars that were either over my price range, or unsatisfactory. I finally test drove a car I liked, but it cost too much. The salesperson played game with me and pretended that he had to get manager's approval before he knocked down the prices. He couldn't find a second copy of the key, so I only had one key. I waited 1.5 hours before I could see the accounting office for payment (and I paid cash), and she had no idea about my basic information (such as which car I was buying). I wanted to transfer my existing tag, and she messed it up twice and I had to handle it later myself. I was over charged for the processing fees and I only got partial refund. I contacted the salesperson multiple times and still could not get a second car key. When I got home and looked up the car I bought online, their price listed online was over $2,000 lower, and over 3,000 miles less on the odometer (and it was the exact car because the VIN matched). Apparently I did not get the best deal, and I could have done better if I had better bargaining skills. When I called and asked about this, the salesman did not give me an intelligent answer. I bookmarked the listing, and it was finally taken off the website several months later. Other customers might have been lured to their dealership due to the tempting ads. The service department does not open on the weekends. That is extremely inconvenient. Plus, the price for the regular maintenance service was almost twice as much as my regular auto service facility charged. I would definitely advise anyone to stay away from this dealership (but the car itself is great).

PROS: Great products (cars), occasional coupons.
CONS: Seemingly dishonest, unorganized, unknowledgeable, closed on the weekends.

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