Pet & Aquatic Warehouse

★★★★☆
37.3713 -79.1839
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434-239-6787

2408 Wards Rd

Lynchburg, VA

24502

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Pets & Animals

Pets & Animals
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Carol E & April B Carey DBA

2114 Wards Rd Lynchburg, VA

3.9143 35
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Reviews 1 - 35 of 35.
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I bought a puppy from this store who died a day after the short-lived guarantee expired (two weeks). The vet had checked the puppy immediately after I got him and his ears, heart, etc were fine but he was under weight. I called the manager and told him that the puppy had to be put down at the emergency vet and he stated he would not refund the money unless the dog was AUTOPSIED and that he had to be frozen in my fridge until someone opened who would do it! He then wanted me to bring in the dead puppy along with the note the doctor had already written me stating that the dog had a congenital defect. The dog came from kansas where I believe the puppy mills are.

1
★☆☆☆☆

I bought a puppy from this store who died a day after the short-lived guarantee expired (two weeks). The vet had checked the puppy immediately after I got him and his ears, heart, etc were fine but he was under weight. I called the manager and told him that the puppy had to be put down at the emergency vet and he stated he would not refund the money unless the dog was AUTOPSIED and that he had to be frozen in my fridge until someone opened who would do it! He then wanted me to bring in the dead puppy along with the note the doctor had already written me stating that the dog had a congenital defect. The dog came from kansas where I believe the puppy mills are.

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I love this store. Very friendly sales staff and very knowledgeable. Great prices, selection and very healthy animals. I have a Dog, two Cats and a fish aquarium and I can always find what I'm looking for. Great local business!

5
★★★★★

I love this store. Very friendly sales staff and very knowledgeable. Great prices, selection and very healthy animals. I have a Dog, two Cats and a fish aquarium and I can always find what I'm looking for. Great local business!

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First off i would like to state that yes i do work for this pet store. second, our puppies are NOT from puppy mills and never have been we deal a lot with a puppy BROKER (like a real estate broker they help to sell the puppies for BREEDERS) in kansas she pulls from her local breeders and if the puppys are registerable you will see when you get the papers that the name on the paperwork we have you fill out and the name of the breeder specifically are different. Not all of our puppies are necessarily from kansas!!!!! american pet registry is not used for puppy mill puppies it is just cheaper for the breeders to use. In the economy that we are in now doesn't everyone pretty much look for a cheaper deal?

5
★★★★★

First off i would like to state that yes i do work for this pet store. second, our puppies are NOT from puppy mills and never have been we deal a lot with a puppy BROKER (like a real estate broker they help to sell the puppies for BREEDERS) in kansas she pulls from her local breeders and if the puppys are registerable you will see when you get the papers that the name on the paperwork we have you fill out and the name of the breeder specifically are different. Not all of our puppies are necessarily from kansas!!!!! american pet registry is not used for puppy mill puppies it is just cheaper for the breeders to use. In the economy that we are in now doesn't everyone pretty much look for a cheaper deal?

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It is not a coincidence that a day after we added the fish from this store to our tank, we had ich. Of course, we try to just catch new fish with nets and not add any store-water to our tank, but as two loaches were in a defunct take-home bag, we had little choice. Our tank has been a hassle since we added fish from this store (not to mention that out of seven, I know of only two that are still living, three if the other kuhli loach is hiding). It is heartbreaking to go buy fish only to have them die. We have had tanks over twenty years and have not had an issue like this before. Surely the employees here are more educated on fish behaviors and what not than those of Petsmarts would be, but it's not worth it for the money and to find new fish dead the next day. Just know that you are taking a risk when adding fish from here to your tank. Never again.

1
★☆☆☆☆

It is not a coincidence that a day after we added the fish from this store to our tank, we had ich. Of course, we try to just catch new fish with nets and not add any store-water to our tank, but as two loaches were in a defunct take-home bag, we had little choice. Our tank has been a hassle since we added fish from this store (not to mention that out of seven, I know of only two that are still living, three if the other kuhli loach is hiding). It is heartbreaking to go buy fish only to have them die. We have had tanks over twenty years and have not had an issue like this before. Surely the employees here are more educated on fish behaviors and what not than those of Petsmarts would be, but it's not worth it for the money and to find new fish dead the next day. Just know that you are taking a risk when adding fish from here to your tank. Never again.

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.

I purchased a puppy there and maybe some breeders are local, but the puppy I got came from Kansas as well. The first night I got her, there was poop in her stool & she had a bad case of kennel cough (I know kennel cough is normal) I took her to the vets and she is now healthy & I love her to death, but just make sure to check who the breeder is first. (On a side note: her tail is very wonky & deformed.) I do like the store though and it's probably the best in Lynchburg.

3
★★★☆☆

I purchased a puppy there and maybe some breeders are local, but the puppy I got came from Kansas as well. The first night I got her, there was poop in her stool & she had a bad case of kennel cough (I know kennel cough is normal) I took her to the vets and she is now healthy & I love her to death, but just make sure to check who the breeder is first. (On a side note: her tail is very wonky & deformed.) I do like the store though and it's probably the best in Lynchburg.

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.

i love p.a.ws i get frozen mice for my snake there. i have also bought gerbils and a rabbit from there. i love that they have anything i need and im about to buy a ferret from there.

5
★★★★★

i love p.a.ws i get frozen mice for my snake there. i have also bought gerbils and a rabbit from there. i love that they have anything i need and im about to buy a ferret from there.

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Helpful and courteous staff. Largest tropical fish selection in area with good prices.

4
★★★★☆

Helpful and courteous staff. Largest tropical fish selection in area with good prices.

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I purchased a puppy from PAWS in October of 2011 and waited to get "papers" for the dog. Found out he can only be registered with American Pet Registry which is where puppy mill breeders register their dogs. I did a little research on the "breeder" and found her to have several sanctions. Don't be fooled by those who state that the breeders are checked by the USDA. The ONLY requirements the USDA imposes on these puppy mills are: 1. cage size must be 6 inches larger than the dog. 2. Up to 12 dogs can be housed in one cage. 3. Dogs never have to be let out of their cages. 4. There is no limit to the number of dogs a breeder can have. 5. There is no age limit for breeding dogs. Sound like a responsible breeder? Sounds like a puppy mill to me. I am really disappointed and will NEVER buy another dog from them. I was lucky in that the puppy is healthy so far, but I can never show or breed him. Going to have him DNA tested to be sure he is a purebreed since I paid a lot of money for him. Shame on you PAWS. You need to do your homework, or did you already know? UPDATE: Went by PAWS to speak with the owner or a supervisor. They were not in. Was told to call back that Thursday after noon. I did so, still not there. Called the next day, still not there. Do you see a pattern here? Next step - legal action. Sick of this place. I hope that no one purchases another puppy from them unless they have confirmed that the puppy is from a local (not Kansas) breeder (not puppy mill). Might be great for food and supplies, but the puppy mill industry is alive and well with PAWS.

1
★☆☆☆☆

I purchased a puppy from PAWS in October of 2011 and waited to get "papers" for the dog. Found out he can only be registered with American Pet Registry which is where puppy mill breeders register their dogs. I did a little research on the "breeder" and found her to have several sanctions. Don't be fooled by those who state that the breeders are checked by the USDA. The ONLY requirements the USDA imposes on these puppy mills are: 1. cage size must be 6 inches larger than the dog. 2. Up to 12 dogs can be housed in one cage. 3. Dogs never have to be let out of their cages. 4. There is no limit to the number of dogs a breeder can have. 5. There is no age limit for breeding dogs. Sound like a responsible breeder? Sounds like a puppy mill to me. I am really disappointed and will NEVER buy another dog from them. I was lucky in that the puppy is healthy so far, but I can never show or breed him. Going to have him DNA tested to be sure he is a purebreed since I paid a lot of money for him. Shame on you PAWS. You need to do your homework, or did you already know? UPDATE: Went by PAWS to speak with the owner or a supervisor. They were not in. Was told to call back that Thursday after noon. I did so, still not there. Called the next day, still not there. Do you see a pattern here? Next step - legal action. Sick of this place. I hope that no one purchases another puppy from them unless they have confirmed that the puppy is from a local (not Kansas) breeder (not puppy mill). Might be great for food and supplies, but the puppy mill industry is alive and well with PAWS.

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For those saying they are concerned with buying puppys from there.. Try instead to RESCUE an animal who needs a loving home or will be euthanized.

Now, for my review.. While we NEVER buy pets from a "pet store" We do buy tons of equipment, food, bedding and accessories. While slightly under staffed IMO, Thay are very knowledgable, and you CANNOT beat the prices. I checked on XXL dog crate for my VERY large dog who has seperation anxiety and the prices are HALF of that at petsmart, and even walmart! The selection is EXCELLENT. VERy friendly staff... just wish there were more of them! They are a busy busy store, but we drive from the lake for their prices. (I told my husband about this store when i lived in Salem and used to drive from there! It's well worth it!

5
★★★★★

For those saying they are concerned with buying puppys from there.. Try instead to RESCUE an animal who needs a loving home or will be euthanized.

Now, for my review.. While we NEVER buy pets from a "pet store" We do buy tons of equipment, food, bedding and accessories. While slightly under staffed IMO, Thay are very knowledgable, and you CANNOT beat the prices. I checked on XXL dog crate for my VERY large dog who has seperation anxiety and the prices are HALF of that at petsmart, and even walmart! The selection is EXCELLENT. VERy friendly staff... just wish there were more of them! They are a busy busy store, but we drive from the lake for their prices. (I told my husband about this store when i lived in Salem and used to drive from there! It's well worth it!

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i have spent much time and money at p.a.w.s and we really enjoy it there and the employees for the most part.... the only negative that i can think of is the fact that MANY items (esp the ones I always seem to need) are "ON SALE", even though these are the prices that are ALWAYS on them.... i don't belive it is fair to the customers to do this, as you can never use the coupons they supply on these items. I have left many things behind because of this... it really just makes you want to purchase the item somewhere else, regaurdless if it costs more. It almost feel like a scam, because nothing can be "on sale" all the time....

3
★★★☆☆

i have spent much time and money at p.a.w.s and we really enjoy it there and the employees for the most part.... the only negative that i can think of is the fact that MANY items (esp the ones I always seem to need) are "ON SALE", even though these are the prices that are ALWAYS on them.... i don't belive it is fair to the customers to do this, as you can never use the coupons they supply on these items. I have left many things behind because of this... it really just makes you want to purchase the item somewhere else, regaurdless if it costs more. It almost feel like a scam, because nothing can be "on sale" all the time....

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I bought a cockatiel in 08 from PAWS and love him to death. He was just a baby and was very healthy. I think the store is great! & I fall in love with almost every puppy they have there. I definitely don't agree with most of the comments on here about this store. I think it's great, and definitely reccommend it.

3
★★★☆☆

I bought a cockatiel in 08 from PAWS and love him to death. He was just a baby and was very healthy. I think the store is great! & I fall in love with almost every puppy they have there. I definitely don't agree with most of the comments on here about this store. I think it's great, and definitely reccommend it.

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.

This store is a ok store,i have gotten hamsters & etc,but sometimes the lack of knowledge. I gotten hamsters and was given some wrong info like sex/and etc. But overall they are a good store but should research animals more so you dont buy wrong thing for your pets.

4
★★★★☆

This store is a ok store,i have gotten hamsters & etc,but sometimes the lack of knowledge. I gotten hamsters and was given some wrong info like sex/and etc. But overall they are a good store but should research animals more so you dont buy wrong thing for your pets.

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If they do not use "professional breeders" then why can you not register the dogs with the AKC? Seriously, why? and do not tell me that you can. Go to a Shelter and get you a dog. Trust me, I'm no bleeding heart liberal, not at all but they will lie to your face as quick as anyone. That is called smart American business and it has nothing to do with "love" it has to do with, say it with me. Ready?..... ...... PROFIT!!!........ Yes, about 6-7 years ago my best friend worked there for a summer when he graduated from college. He just graduated with a degree in Marine Biology from Coastal Carolina and was paid minimum wage to clean fish tanks. Needless to say he old worked there for about a week.

1
★☆☆☆☆

If they do not use "professional breeders" then why can you not register the dogs with the AKC? Seriously, why? and do not tell me that you can. Go to a Shelter and get you a dog. Trust me, I'm no bleeding heart liberal, not at all but they will lie to your face as quick as anyone. That is called smart American business and it has nothing to do with "love" it has to do with, say it with me. Ready?..... ...... PROFIT!!!........ Yes, about 6-7 years ago my best friend worked there for a summer when he graduated from college. He just graduated with a degree in Marine Biology from Coastal Carolina and was paid minimum wage to clean fish tanks. Needless to say he old worked there for about a week.

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Our experiences with PAW have been mostly great. We came there as first time dog owners and were really thankful to that they have such a knowledgeable and helpful staff. You couldn't ask for better personnel at a pet store.

PAW is a necessity for us because the dog food selection is amazing. Other than Science Diet, they only carry high quality foods and they have dozens and dozens of different brands. 80% of the brands they carry can't be found anywhere else in town.

The only drawback in going to PAW is that it is cramped. I know that's the trade-off to them offering so many varieties of dog food, so I wouldn't change it. The normal customer probably wouldn't find the store to be cramped, but my wife is in a wheelchair and our puppy is quite large. All 3 of us making the trip just doesn't work. Petsmart works out much better if we want to bring the puppy along. PAW is a place to get in and get out, which is fine, as there's plenty of need for that too.

We're thankful to have PAW around for it's staff and dog food selection. In other similarly sized cities, I've found that it's hard to find locally owned pet stores with such a vast selection of quality dog foods.

4
★★★★☆

Our experiences with PAW have been mostly great. We came there as first time dog owners and were really thankful to that they have such a knowledgeable and helpful staff. You couldn't ask for better personnel at a pet store.

PAW is a necessity for us because the dog food selection is amazing. Other than Science Diet, they only carry high quality foods and they have dozens and dozens of different brands. 80% of the brands they carry can't be found anywhere else in town.

The only drawback in going to PAW is that it is cramped. I know that's the trade-off to them offering so many varieties of dog food, so I wouldn't change it. The normal customer probably wouldn't find the store to be cramped, but my wife is in a wheelchair and our puppy is quite large. All 3 of us making the trip just doesn't work. Petsmart works out much better if we want to bring the puppy along. PAW is a place to get in and get out, which is fine, as there's plenty of need for that too.

We're thankful to have PAW around for it's staff and dog food selection. In other similarly sized cities, I've found that it's hard to find locally owned pet stores with such a vast selection of quality dog foods.

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I have worked here for going on 9 years now, and if you ask most of the girls they have been here 1-6 years. Now ask yourself if PAW got puppies from puppy mills would all of us be here for this long and if PAW got puppies from mills would PAW be in business for 13 years now? We are all animal lovers here and take great pride in this store. From time to time we do get a new person in that is not the most friendly but as most of you know they do not last long here. We want only the most friendly staff that we can have. This store is like a second home and the people here are like my family and it really hurts my heart to read some of the horrible things that some of you have wrote because it is completely false. They owners here care about every single animal in this store. Unfortunatly things do happen(thats life) just as they can with any breeder but the owner has always paid the customer back for meds if they had to purchase any. Most breeders will not do that. He stands by every puppy that is sold from this store, And so do I. If you do have a bad experience at PAW (which is unlikely) please ask to speak to a supervisor. Let us know we will answer any questions and fix any problem if you have one. If any of the staff is rude to you please let us know we will be happy to fix the problem.

5
★★★★★

I have worked here for going on 9 years now, and if you ask most of the girls they have been here 1-6 years. Now ask yourself if PAW got puppies from puppy mills would all of us be here for this long and if PAW got puppies from mills would PAW be in business for 13 years now? We are all animal lovers here and take great pride in this store. From time to time we do get a new person in that is not the most friendly but as most of you know they do not last long here. We want only the most friendly staff that we can have. This store is like a second home and the people here are like my family and it really hurts my heart to read some of the horrible things that some of you have wrote because it is completely false. They owners here care about every single animal in this store. Unfortunatly things do happen(thats life) just as they can with any breeder but the owner has always paid the customer back for meds if they had to purchase any. Most breeders will not do that. He stands by every puppy that is sold from this store, And so do I. If you do have a bad experience at PAW (which is unlikely) please ask to speak to a supervisor. Let us know we will answer any questions and fix any problem if you have one. If any of the staff is rude to you please let us know we will be happy to fix the problem.

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Hello to all of you pet lovers out there in the Lynchburg area. I am very discouraged by some of these reviews that I am reading. Although I no longer work at PAW I am still a customer and will be as long as I have pets. I worked there for 9 years. I am an avid pet lover and fish enthusiest. I know the owners of PAW very well. They DO NOT PURCHASE from puppy mills first of all. They purchase all of thier puppies from local BREEDERS and USDA liscensed and inspected BREEDERS. If you are interested in speaking with the OWNER of the pet store who is the most knowledgeable of who and where he get's his puppies from he is almost always on site until 3pm at the store and would love to talk to you. Please do not read these negative reviews that are slanderous and false before finding out for yourself what PAW has to offer. The puppies get regular exercise and are taken very good care of. They are all vet checked by Dr. Scott Miller of Addison Animal Hospital and you can look him up and call him yourself if you want to know about thier puppies. The staff is very knowledgeable of what they sell from the smallest hermit crab to the largest snake. If you are concerned with anything you purchase from thier you can call and speak directly to one of the owners and they will take time to answer your questions. Alot of times when I worked there customers were sent from the other local pet stores to PAW to have thier questions answered because noone working at the other stores were as knowledgeable to answer thier questions. Please consider shopping at this locally owned and operated pet store to support the small business owner before spending money with the government run big box stores of America. If you have anything you would like to say about my review or have any questions about PAW please email me at lilchickenhead17@aol.com and put PAW in the subject line. I have only honest information to give!

5
★★★★★

Hello to all of you pet lovers out there in the Lynchburg area. I am very discouraged by some of these reviews that I am reading. Although I no longer work at PAW I am still a customer and will be as long as I have pets. I worked there for 9 years. I am an avid pet lover and fish enthusiest. I know the owners of PAW very well. They DO NOT PURCHASE from puppy mills first of all. They purchase all of thier puppies from local BREEDERS and USDA liscensed and inspected BREEDERS. If you are interested in speaking with the OWNER of the pet store who is the most knowledgeable of who and where he get's his puppies from he is almost always on site until 3pm at the store and would love to talk to you. Please do not read these negative reviews that are slanderous and false before finding out for yourself what PAW has to offer. The puppies get regular exercise and are taken very good care of. They are all vet checked by Dr. Scott Miller of Addison Animal Hospital and you can look him up and call him yourself if you want to know about thier puppies. The staff is very knowledgeable of what they sell from the smallest hermit crab to the largest snake. If you are concerned with anything you purchase from thier you can call and speak directly to one of the owners and they will take time to answer your questions. Alot of times when I worked there customers were sent from the other local pet stores to PAW to have thier questions answered because noone working at the other stores were as knowledgeable to answer thier questions. Please consider shopping at this locally owned and operated pet store to support the small business owner before spending money with the government run big box stores of America. If you have anything you would like to say about my review or have any questions about PAW please email me at lilchickenhead17@aol.com and put PAW in the subject line. I have only honest information to give!

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I have shopped at PAWs for years. In fact I have shopped there for everything from Puppies to Hamsters, Fish and tons of Food and Accessories. I highly reccomend this place to all who are looking for a knowledgable staff and good prices.

Like with any company, do your research, don't assume. For those that lost a fish or hamster, I feel sad, but at the same time angry at the purchaser, not the store. Learn about the proper care for your pet BEFORE you buy it.

If you do some actual research on the Internet or Public Library, you can learn vast amounts of tips for proper care of any animal. Educate yourself before you pop off with negative comments about a company. You will find 9 times out of 10, you did something to cause the animal discomfort or short life.

5
★★★★★

I have shopped at PAWs for years. In fact I have shopped there for everything from Puppies to Hamsters, Fish and tons of Food and Accessories. I highly reccomend this place to all who are looking for a knowledgable staff and good prices.

Like with any company, do your research, don't assume. For those that lost a fish or hamster, I feel sad, but at the same time angry at the purchaser, not the store. Learn about the proper care for your pet BEFORE you buy it.

If you do some actual research on the Internet or Public Library, you can learn vast amounts of tips for proper care of any animal. Educate yourself before you pop off with negative comments about a company. You will find 9 times out of 10, you did something to cause the animal discomfort or short life.

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I called about my bearded dragon and what to do if we lose electricity. I was given good advice that was helpful. The person who answered did not put me on hold and helped answer my question. Thank you.

5
★★★★★

I called about my bearded dragon and what to do if we lose electricity. I was given good advice that was helpful. The person who answered did not put me on hold and helped answer my question. Thank you.

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Pet and Aquatic Warehouse does not buy puppies from puppy mills. They guarantee their puppies. If a customer has any problems they stand behind them 100%. Their Vet checks every puppy before it's sold. Their satisfaction guarantee is 100% or money back and in writing. I worked there for 10 yrs. before I left to be a mother. The owner was always careful where he got his puppies. Honest, good people to work for. They truly care about the animals and customers. Rarely did I ever see upper respiratory problems. Even puppies from breeders can get upper respiratory problems. On those rare occasions the owner always paid the customer back for any medications, if needed. I never saw mange, Dr. Miller would never pass a puppy for sale that had and problems. (HE HAS TO PASS EVERY PUPPY BEFORE IT'S SOLD). Never with an under or over bite, nor would he pass luxating patellas. Call him and ask him yourself if you want the truth. 846-2563. People that tell you where to shop are probably competitors. No all pet stores that sell puppies are bad. Some people will never like pet stores that sell puppies even if they do it right. Pet stores that adopt pets can be cruel check out this site and see for yourself. www.petsmartcruelty.com

5
★★★★★

Pet and Aquatic Warehouse does not buy puppies from puppy mills. They guarantee their puppies. If a customer has any problems they stand behind them 100%. Their Vet checks every puppy before it's sold. Their satisfaction guarantee is 100% or money back and in writing. I worked there for 10 yrs. before I left to be a mother. The owner was always careful where he got his puppies. Honest, good people to work for. They truly care about the animals and customers. Rarely did I ever see upper respiratory problems. Even puppies from breeders can get upper respiratory problems. On those rare occasions the owner always paid the customer back for any medications, if needed. I never saw mange, Dr. Miller would never pass a puppy for sale that had and problems. (HE HAS TO PASS EVERY PUPPY BEFORE IT'S SOLD). Never with an under or over bite, nor would he pass luxating patellas. Call him and ask him yourself if you want the truth. 846-2563. People that tell you where to shop are probably competitors. No all pet stores that sell puppies are bad. Some people will never like pet stores that sell puppies even if they do it right. Pet stores that adopt pets can be cruel check out this site and see for yourself. www.petsmartcruelty.com

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2 out of 2 people found this review helpful.

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I went to two other stores before ending up at PAW. I was shopping for a first time kitten and really didn't know what to purchase. An employee (I found out later was the owner) not only helped to educate me, but helped me carry my purchases to the car. Good customer service is hard to find these days. I was very impressed with the quality of the products purchased and the prices were great. Then, the checkout clerk started cutting coupons for me out of their flier. Wow. PAWS will be my one stop store for my pets' needs.

Mary Lynn

5
★★★★★

I went to two other stores before ending up at PAW. I was shopping for a first time kitten and really didn't know what to purchase. An employee (I found out later was the owner) not only helped to educate me, but helped me carry my purchases to the car. Good customer service is hard to find these days. I was very impressed with the quality of the products purchased and the prices were great. Then, the checkout clerk started cutting coupons for me out of their flier. Wow. PAWS will be my one stop store for my pets' needs.

Mary Lynn

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2 out of 2 people found this review helpful.

.

I loved it! They had great deals on everything and tons of supplies and pets to choose from. The employees are always happy to help. I would suggest this store to anyone who loves pets!

5
★★★★★

I loved it! They had great deals on everything and tons of supplies and pets to choose from. The employees are always happy to help. I would suggest this store to anyone who loves pets!

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2 out of 2 people found this review helpful.

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I have always been satisfied with my purchases and the assistance I've received at PAWS. But they also are great community partners for Ygyrl Leaders.

5
★★★★★

I have always been satisfied with my purchases and the assistance I've received at PAWS. But they also are great community partners for Ygyrl Leaders.

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2 out of 2 people found this review helpful.

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I am an Airline pilot from New Bern, NC. On many occasions I purchased fish from this establishment, and they would "fix me up" with a few special tablets, extra big bags and air to travel aboard my cooler in an airliner for two extra days until I could put them in my tank. I am happy to say after about 30 fish purchased over the years, only one died (for obvious reasons). They are truly experts, and I would recommend them to anyone. They will take the time to educate you properly. Thanks for all the good service over the years.

Steve Hall
Captain, Piedmont Airlines

5
★★★★★

I am an Airline pilot from New Bern, NC. On many occasions I purchased fish from this establishment, and they would "fix me up" with a few special tablets, extra big bags and air to travel aboard my cooler in an airliner for two extra days until I could put them in my tank. I am happy to say after about 30 fish purchased over the years, only one died (for obvious reasons). They are truly experts, and I would recommend them to anyone. They will take the time to educate you properly. Thanks for all the good service over the years.

Steve Hall
Captain, Piedmont Airlines

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3 out of 3 people found this review helpful.

.

i get all of my animals,their food and toys at this pet shop.You all are the best.very clean atmosphere,very clean animal,bird and also reptile cages.Keep up the good work.also you all are very friendlypeople.This makes a place a great pet shop for the help and the friendly service.

5
★★★★★

i get all of my animals,their food and toys at this pet shop.You all are the best.very clean atmosphere,very clean animal,bird and also reptile cages.Keep up the good work.also you all are very friendlypeople.This makes a place a great pet shop for the help and the friendly service.

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2 out of 2 people found this review helpful.

.

This is the greatest store. I love shopping there. The volume of products is unreal. and the store just goes on and on. You won't believe the inside when you drive to the front. What a variety and with prices about as good as you can find anywhere. their fish department is wonderful and I don't do fish; but love to loooook! It's a 40 min. drive for me and worth every drop of gas.

5
★★★★★

This is the greatest store. I love shopping there. The volume of products is unreal. and the store just goes on and on. You won't believe the inside when you drive to the front. What a variety and with prices about as good as you can find anywhere. their fish department is wonderful and I don't do fish; but love to loooook! It's a 40 min. drive for me and worth every drop of gas.

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3 out of 3 people found this review helpful.

.

I have had nothing but satifsying experiences with staff and products. It is a busy little shop but me, my husband and my children always have pleasant experiences while we are there. My children always ask to go to PAWs when we are in the city. I hope a couple of bad reviews do not deter anyone from giving them a try. The only possible complaint is that the building is not big enough to accommodate all of the customers, which in it's self should tell you how good they really are. Please give them a try, you will not be disappointed.

5
★★★★★

I have had nothing but satifsying experiences with staff and products. It is a busy little shop but me, my husband and my children always have pleasant experiences while we are there. My children always ask to go to PAWs when we are in the city. I hope a couple of bad reviews do not deter anyone from giving them a try. The only possible complaint is that the building is not big enough to accommodate all of the customers, which in it's self should tell you how good they really are. Please give them a try, you will not be disappointed.

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3 out of 3 people found this review helpful.

.

I bought a hamster from this store seven days ago. This morning she was dead. Disappointingly it was from a common disease among hamsters that I was unaware of, Wet Tail, an illness they immediately assumed caused her death. After they labeled what caused her passing I went home and looked at some things about it online. This is a curable illness, if you know it exists and know what to look for. But P.A.W. did not even give me the slightest clue. This small animal became very sentimental to me quite instantly, being it was the first pet that me and my significant other bought together. She was important, and it was a traumatizing experience for me to go to pick her up this morning to play with her and find her dead. Imagine if this experience had occurred to a child. I am disappointed in the fact that the courtesy was not taken to warn me of the risk. So maybe I could have prevented this, or treated her. I took my hamster back and they did allow me to get a new hamster but none the less they were empathetic and showed no true remorse for this. They casually told me what had happened.I think that someone should have shown the courtesy to explain the risks, maybe a sign to look out for, it was such a treatable illness. Therefore I am quite disappointed in the store. Also I was discouraged to see the lack of personal interactions with the animals, personally I do know that you should interact with animals at a young age, so they will know what to expect. Yet these living creatures are trapped in glass boxes looking out into a world they don't even know. and aren't shown, until a sudden change into homes of pet owners. I am quite unsatisfied with the store. This will not be the end of my complaints. I want something done, for the other animal loving people of the community.

2
★★☆☆☆

I bought a hamster from this store seven days ago. This morning she was dead. Disappointingly it was from a common disease among hamsters that I was unaware of, Wet Tail, an illness they immediately assumed caused her death. After they labeled what caused her passing I went home and looked at some things about it online. This is a curable illness, if you know it exists and know what to look for. But P.A.W. did not even give me the slightest clue. This small animal became very sentimental to me quite instantly, being it was the first pet that me and my significant other bought together. She was important, and it was a traumatizing experience for me to go to pick her up this morning to play with her and find her dead. Imagine if this experience had occurred to a child. I am disappointed in the fact that the courtesy was not taken to warn me of the risk. So maybe I could have prevented this, or treated her. I took my hamster back and they did allow me to get a new hamster but none the less they were empathetic and showed no true remorse for this. They casually told me what had happened.I think that someone should have shown the courtesy to explain the risks, maybe a sign to look out for, it was such a treatable illness. Therefore I am quite disappointed in the store. Also I was discouraged to see the lack of personal interactions with the animals, personally I do know that you should interact with animals at a young age, so they will know what to expect. Yet these living creatures are trapped in glass boxes looking out into a world they don't even know. and aren't shown, until a sudden change into homes of pet owners. I am quite unsatisfied with the store. This will not be the end of my complaints. I want something done, for the other animal loving people of the community.

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1 out of 4 people found this review helpful.

.

Recently I purchased a gold fish for my 4 year old son from P.A.W. I have purchased several oranda's, algae eaters, and snails from P.A.W. in the past and have had no problem with keeping these fish in top condition. On this occasion I purchased the gold fish, set up the tank, ph'd the water, let the fish set in the bag till the water temp in the bag was the same as the water in tank, etc.I introduced the fish into the water. No more than 12 hours later the fish was dead. I called P.A.W. and they told me to bring the fish in along with the water from the tank. When we got there the staff was very un-helpfull and un-sympathetic to the situation. It was as if they only cared about making that extra dollar. They tested the water and looked at the fish and told us the goldfish died b/c the ph was to high. Then they asked us if we lived in the city. We do. They told us that the city water's ph was to high for the gold fish and that b/c the ph was to high they wouldn't replace the gold fish. I told them I ph'd the water b4 i put the fish in the tank and that the water could have a high ph b/c the fish could have been dead in the water for several hours. They didn't care. They brought the manager out when I questioned about the ph in the city being high when they are in the city themselves. The manager got rude with me and told me we could either purchase a new fish or we were out of luck. It wasn't the fact that we had to purchase a new fish that made me upset it was the fact that they told me that the city water's ph was to high for the fish and they didn't take into account that I ph'd the water and that the fish may have been dead for several hours. I will not buy another thing from P.A.W. since the staff and manager were rude and not empathetic to a situation in which I had no control over. I ended up buying another fish from them that day and that was the last time they will receive any money from me. That fish is fine and has been since I brought it home. I will travel the extra hour to Roanoke if I have to get good customer service. I would have been fine with the answer I got from them about the fish and that they wouldn't replace it, but the rude, un-professional response I received from the staff made it to where a long time customer who has spent thousands of dollars there on dog supplies and fish supplies will go just down the road to pet smart just to get the level of customer service I expect from a pet store. If you are going to buy fish from there PLEASE think about going somewhere else. I would hate for anyone else to have the same experience I had.

1
★☆☆☆☆

Recently I purchased a gold fish for my 4 year old son from P.A.W. I have purchased several oranda's, algae eaters, and snails from P.A.W. in the past and have had no problem with keeping these fish in top condition. On this occasion I purchased the gold fish, set up the tank, ph'd the water, let the fish set in the bag till the water temp in the bag was the same as the water in tank, etc.I introduced the fish into the water. No more than 12 hours later the fish was dead. I called P.A.W. and they told me to bring the fish in along with the water from the tank. When we got there the staff was very un-helpfull and un-sympathetic to the situation. It was as if they only cared about making that extra dollar. They tested the water and looked at the fish and told us the goldfish died b/c the ph was to high. Then they asked us if we lived in the city. We do. They told us that the city water's ph was to high for the gold fish and that b/c the ph was to high they wouldn't replace the gold fish. I told them I ph'd the water b4 i put the fish in the tank and that the water could have a high ph b/c the fish could have been dead in the water for several hours. They didn't care. They brought the manager out when I questioned about the ph in the city being high when they are in the city themselves. The manager got rude with me and told me we could either purchase a new fish or we were out of luck. It wasn't the fact that we had to purchase a new fish that made me upset it was the fact that they told me that the city water's ph was to high for the fish and they didn't take into account that I ph'd the water and that the fish may have been dead for several hours. I will not buy another thing from P.A.W. since the staff and manager were rude and not empathetic to a situation in which I had no control over. I ended up buying another fish from them that day and that was the last time they will receive any money from me. That fish is fine and has been since I brought it home. I will travel the extra hour to Roanoke if I have to get good customer service. I would have been fine with the answer I got from them about the fish and that they wouldn't replace it, but the rude, un-professional response I received from the staff made it to where a long time customer who has spent thousands of dollars there on dog supplies and fish supplies will go just down the road to pet smart just to get the level of customer service I expect from a pet store. If you are going to buy fish from there PLEASE think about going somewhere else. I would hate for anyone else to have the same experience I had.

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0 out of 4 people found this review helpful.

.

We drive about 45 minutes to get to this store. The staff is always friendly and very knowledgable. All the fish are downstairs and upstairs are the small animals and reptiles. They carry everything from the food to the pets themselves including hamsters,birds, cats, dogs, rabbits, reptiles,fish,and many others. I would definately recommend this store to anyone who has or wants to have any kind of pet.

5
★★★★★

We drive about 45 minutes to get to this store. The staff is always friendly and very knowledgable. All the fish are downstairs and upstairs are the small animals and reptiles. They carry everything from the food to the pets themselves including hamsters,birds, cats, dogs, rabbits, reptiles,fish,and many others. I would definately recommend this store to anyone who has or wants to have any kind of pet.

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3 out of 3 people found this review helpful.

.

They have really good deals. There animals always look good. When i went for the first time the service was great. and i would defenitely recomend them to anyone

4
★★★★☆

They have really good deals. There animals always look good. When i went for the first time the service was great. and i would defenitely recomend them to anyone

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1 out of 1 people found this review helpful.

.

Very good in helping and understand most aquarium problems and lots of knowledge in the fish they keep stocked. I no longer go to other pet stores, I get all my pet and aquatic needs here in one place and at one time. Prices are very reasonable too...I highly recommend this place:)

5
★★★★★

Very good in helping and understand most aquarium problems and lots of knowledge in the fish they keep stocked. I no longer go to other pet stores, I get all my pet and aquatic needs here in one place and at one time. Prices are very reasonable too...I highly recommend this place:)

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3 out of 3 people found this review helpful.

.

With the rise of commecialized Pet stores, many smaller pet shops have gone out of business. Fighting back against the trend, Pet & Aquatic Warehouse offers personal service and a suprisingly large selection. Nearly everyone has some type of pet and treats them nicely. While you might buy your food at Wal-mart, this store offers you cheap pet products that make the most of your time with the four legged extension of your family. Cheap, friendly, and local...what more can you ask for?

4
★★★★☆

With the rise of commecialized Pet stores, many smaller pet shops have gone out of business. Fighting back against the trend, Pet & Aquatic Warehouse offers personal service and a suprisingly large selection. Nearly everyone has some type of pet and treats them nicely. While you might buy your food at Wal-mart, this store offers you cheap pet products that make the most of your time with the four legged extension of your family. Cheap, friendly, and local...what more can you ask for?

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1 out of 1 people found this review helpful.

.

This place has good prices and a great selection, however like most pet places, they don't have much for things besides cats, dogs, birds, hamsters, etc.

4
★★★★☆

This place has good prices and a great selection, however like most pet places, they don't have much for things besides cats, dogs, birds, hamsters, etc.

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2 out of 2 people found this review helpful.

.

We bought my son's 2 hamsters here, as well as equipment for his lizard before he died. We had great experience with the staff, and there was plenty of different choices of cages, aquariums, foods and toys for animals.

PROS: Great merchandise
CONS:

4
★★★★☆

We bought my son's 2 hamsters here, as well as equipment for his lizard before he died. We had great experience with the staff, and there was plenty of different choices of cages, aquariums, foods and toys for animals.

PROS: Great merchandise
CONS:

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2 out of 2 people found this review helpful.

Latest reviews from Citysearch.

.

this store is okay. but it seems like they wanted me in and out. let me see the green or go home type thing. they are cheaper then the other pet supply stores in area. over all i would go back. but thats just cause they beat even walmart prices.

3
★★★☆☆

this store is okay. but it seems like they wanted me in and out. let me see the green or go home type thing. they are cheaper then the other pet supply stores in area. over all i would go back. but thats just cause they beat even walmart prices.

Pros: they have a very wide veriaty of pet and aquatic items.

Cons: didn't really seem like they valued me as a customer

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