I needed to go out of town for a few days for a funeral. I never boarded my dogs before and figured I could not go wrong with a local vet's office boarding my dogs--I was wrong. My gut told me I did not like the place and so I had friends go in and check on my dogs. One of my dogs could not even use one of her legs without yelping and I was told it was no big deal. After I took her home she was in so much pain that I called Valley Vets (which never returned my calls) and so continued calling until I got through to someone. I was told to come in and I would not be charged for the appointment as it was an injury (which they could not explain) happened there. Sure, the appointment was free but they made me pay $40 for meds! I understand things happen but I promise you the people I met in this office did not care about my dogs. I never leave reviews but really feel that people should go elsewhere. I should have listened to my gut. It took days for one of my dogs to act like normal after being there. I will never return to that business.
On a side note, the front desk people talked negatively about customers while I was in the waiting room.
Jasper has been going to Valley Vets since he was a baby (puppy). He is always happy and excited to go (even when it's something he doesn't like, like ear cleaning, nail trimming, etc.). He has stayed over many vacations and holidays throughout the years. The doctors and staff have always taken very good care of him (and he's not the easiest dog to care for since he's 80+ lbs. and extremely stubborn). In August, at the age of 11, Jasper had surgery for a rapidly developing growth on his spleen. Dr. Daly and Dr. Strickland worked incredibly hard to give him the best possible chance of survival. (Dr. Daly even left the hospital early from his own illness to help Jasper.) After the 16 lb. growth was removed (noncancerous), Jasper made a remarkable recovery. No complications at all. He's even gotten more spring in his step and plays some of his "puppy" games. Now, four months later, Jasper appears healthy and happy. I truly appreciate the extra caring and immediate response that Valley Vets gave Jasper. He is a very special dog and a member of our family. Thank you to the entire staff!
We have been taking all of our pets (2 dogs & 5 cats) to Valley Vets for 6 yrs now after having unsatisfactory experiences @ another Harrisonburg animal clinic. Dr Daily & Dr. Strickland have earned our total trust, confidence, & respect. They take all the time necessary to explain all of the options, and treat both the pet & the owner with respect & compassion. Dr. Strickland was able to diagnose a chronic eye problem with one of our cats, and prescribe a treatment plan which fixed the problem that four (4) other vets couldn??t! We would not trust our pet??s health & well being anywhere else.
For those people who have complained about the cost, head's up, health care is expensive! For pets as well as people. I've priced medications, etc. (and asked a friend who is a vet about treatments) before I go in and Valley Vets is charging what eveyone else charges for the same service/medication. They are really caring folks whose concern is for your pet. I give my own animals injections when possible, and I'm not a certified/licensed vet tech, either. That does not mean I'm incompetant to give an intramuscular injection...
When my animals & I were in another state this summer, they let me take my dog's X-rays with me, so that I could show them to a vet in the other state if I had any problems while I was there. Amazing!
Dr. Daly always discusses several treatment options with me, and he let me stay with my dog during a difficult tooth removal and the subsequent coming out of anesthesia. He also takes my opinion seriously, which I appreciate. They are the only vet in H'burg that I will take my dogs to, and I'm a REALLY picky owner.
I have been taking my boxer to Dr. Strickland for three years now and am absolutely confident in her skills. She genuinely cares about the animals and the owners. The office staff is friendly and helpful. I just adopted a new puppy and will not hesitate to take her there as well. I highly recommend Valley Vets.
I don't know who's been writing many of these other reviews...I've had nothing but great experiences with Valley Vets. The doctors and staff genuinely care about your pet and do whatever they can to help. If your pet is due for its basic shots, heartworm test, fecal, etc, they let you know and will you an estimate and go over everything if you have any questions. All you people who are disgruntled over prices, you get what you pay for and I've had excellent service and results with Valley Vets so the price is totally worth it. I've also boarded my dog there and when I picked him up he was happy and clean. Plus they have a funny bird up front!
They are so unprofessional! If you are having a problem and you call them, don't expect them to call back or answer your question. The staff once lost my cat's blood work, and the vet yelled at the staff right infront of me...it was so uncomfortable! I've taken my cat there for 5 years...and every appointment gets worse! I'm pretty certain they are the most expensive place in town and def. not worth it! They will suggest all sorts of unnecessary and expensive procedures for your animal! Please don't take any living creature there! They deserve better! And Dr. Strickland has been extremely rude and smug to me a number of times. Needles to say, my cat will not go back there!
If you are reading this review, then you are probably a person who cares a great deal about your pet(s). Unfortunately, I did not thoroughly search the internet before taking my dog to Valley Vets. If I had, the volume of negative feedback would have led me to take my dog elsewhere.
Based on my experience with Valley Vets, I believe that the ownership is more interested in making (lots of) money than making sure pet owners are given the information they need to make informed decisions about how to care for their pets.
My best advice would be to do your research and find a trustworthy and caring vet. If you come across some bad reviews, take heed- don't gamble with the health of your pet. Not all vets care about animals, and don??t make the mistake that I did in believing that all vets do. I believe Valley Vets cares more about getting money than treating animals.
I volunteered a while ago here. The office is run a little unprofessionally, but the people employed there do work hard and love animals. The place is a little dirty, and could use a makeover. The woman vet that I worked with is very knowledgeable and efficient. I think she has been working in the practice for quite a long time. The staff is friendly and generally knows what their doing (despite some not being certified vet techs) although they seem like they always need an extra pair of hands. If you are looking for an upscale and tidy place, this is not it, but if your a college kid and your dog is sick with something, it's not a bad choice. I don't know if I would board my animal here or not...the cages are kept clean and the animals are given as much attention as possible, but they too, are worn down and there is often only one girl taking care of 20 animals.
I have been taking my current pet to Valley Vets for over 10 years, and I have never had anything but a positive experience with Valley Vets. Dr Daly and Dr. Strickland are both professional, experienced, and genuinely care about the animals that they treat. It's true that you get what you pay for. The level of care that my animals have received at Valley Vets is remarkable. The staff has always been helpful and professional, and the doctors are knowledgeable as well as friendly. I felt that they explained things to me in terms that made sense, and I always felt as if my pet was being given the highest level of care. I would recommend Valley Vets to anyone who truly wants the best for their animals.
Due to the unprofessional attitude of the vets Strickland & Daly, I will never take my pet to them again. They only care about the money -- not the animal. They refuse to take calls, return calls, or follow-up on a client complaint. I never receive feedback on my pet's visit when I drop him off and return to pick him up later. The employees there are not trained nor do they know how to deal with the public in answering generic questions. When I asked for a copy of my pet's file so I could go to another vet, they clailmed they could not find my file!!! Totally a very sad situation and even worse way to care for a beloved pet.
1 out of 1 people found this review helpful.
I would never advise any pet owner to take their beloved animals to Valley Vets. They allow unlisenced technicians to administer vaccines, draw blood, and read test results. The results of all fecals/stool tests are read under a microscope by employees who have no schooling, much less any idea of what they are looking for. The doctors do not even take the time to review the tests and make a professional decision.Many clients have been read negative test results when their animal actaully does have parasites that could eventually end up fatal if not treated. The doctors seem to be only concerned about the money they are making. And will turn down a dieing dog if the owners can not pay the full amount at the time of visit. They are extremely unorganized and the 2 times that i have made appointments for my cat with them I have over heard very very disturbing conversations. 1) There was a client on the phone and the wanted to speak to a doctor or a technican about their animals problems. The client was then put on hold and the recpetionist aske the doctor ( whom was standing right next to her) to "pick up line 1" and the doctor refused stating she did not take phone calls. She then asked the technician, but since the technician has had to previous training or schooling in veterinary medicine she had no idea how to answer the simple question of what is the normal temperature of a dog. 2) The door was open to the lab area in the back and I heard one of the doctors screaming and cursing at an employee stating that he/she " Was going to break their damn machine and what the hell were they thinking. It seemed to me that many of the employees seemes frantic and drained because of the way they were being treated by higher staff. Now to my cats own experiences. My cat was throwing up and vomitting and the doctor acted like I was over reacting. She did not perscribe me any medicine and that it should be over with in a few days. Obviosuly wanting a second opinion I found out it was giardia. I called back around 4:00 pm that afternoon to tell the receptionist that I had recieved a diagnoses and I wanted to speak to a doctor or a technician, but she told me that both had left for the day, although they don't close untill 5:30. There were no more appointments on the books, but the doctor had already letf, although tehy say walk-ins are always welcome. These doctors and office manager are extremely unproffesional and seem as if they have no idea what they are doing. And put much of the work on their unskilled and uneducated staff, that constantly make mistakes due to the fact that have no been trained. If you know what is in the best interest of your pet do not put their lives in the crazy peoples hands.