The Maids

★★★☆☆
  • 9518 Lee Hwy A

    Fairfax, VA 22031

    Map & Directions
  • 703-691-7999

Personal Services

Personal Services
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Brenda's Cleaning Personnel, Inc

1368 Lincoln Ave Ste 103 San Rafael, CA

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Bay Area Cleaning Svc

508 San Marin Dr Novato, CA

3.0 4
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I just love my team, team 18! I have been getting cleaned by this team for the past year, but I have been a loyal customer for the past ten years. I recommend this company to all my friends, and they love this service as well. They are always on time and they are so courteous and kind, they are just a great group of people who work for a superb service. Of course, I understand that I can't have a perfect cleaning every time, but with this service, it's as almost close to perfect as I could only hope for. Everybody that works in the office is great! They always work with me and all of my needs. They helped me out so much when my mother in law just showed up at my front door. I called the office and they had a team there later that day. They saved my butt! This by far is the best cleaning service in the DC Metropolitan area!

2
★★★★★

I just love my team, team 18! I have been getting cleaned by this team for the past year, but I have been a loyal customer for the past ten years. I recommend this company to all my friends, and they love this service as well. They are always on time and they are so courteous and kind, they are just a great group of people who work for a superb service. Of course, I understand that I can't have a perfect cleaning every time, but with this service, it's as almost close to perfect as I could only hope for. Everybody that works in the office is great! They always work with me and all of my needs. They helped me out so much when my mother in law just showed up at my front door. I called the office and they had a team there later that day. They saved my butt! This by far is the best cleaning service in the DC Metropolitan area!

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Don't even bother. We've used them for over a year. The service was great at first, then it started to decline. The more they get used to cleaning your place, the more at ease they are and the cleaning quality just drops. \n\nWe don't expect 100% perfect cleaning every time (realistically no cleaning service can do that!), but when they did not even move the canisters on the kitchen countertop out of the way to clean the area around it, did not dust the bedside table, did not dust around the ledge on bathroom countertop, did not vacuum under the beds, did not dust the bookshelves - you wondered what they were doing when they were at your house supposedly 'cleaning'? \n\nWhen they signed us up, we were assured that anytime we were not happy with the cleaning, they'd send someone to redo it. Three times we noticed that the job wasn't done right, called them, nothing was ever done. I guess they'll say anything initially to get you on board....

0
★☆☆☆☆

Don't even bother. We've used them for over a year. The service was great at first, then it started to decline. The more they get used to cleaning your place, the more at ease they are and the cleaning quality just drops. \n\nWe don't expect 100% perfect cleaning every time (realistically no cleaning service can do that!), but when they did not even move the canisters on the kitchen countertop out of the way to clean the area around it, did not dust the bedside table, did not dust around the ledge on bathroom countertop, did not vacuum under the beds, did not dust the bookshelves - you wondered what they were doing when they were at your house supposedly 'cleaning'? \n\nWhen they signed us up, we were assured that anytime we were not happy with the cleaning, they'd send someone to redo it. Three times we noticed that the job wasn't done right, called them, nothing was ever done. I guess they'll say anything initially to get you on board....

.

I would give them 0 stars if that was an option. Even though they were 3 times as expensive as other maid services we have used, we went with them because we were hoping more money meant a better job would be done. We had been fighting a bought with the flu, and wanted the house cleaned top to bottom. I made clear I would pay whatever the cost would be, but I wanted a good job done, with door handles disinfected, every cabinet cleaned, every appliance, etc. \r\n\r\nThe Maids service came nowhere near our expectations. From a cheerio sitting in the middle of the kitchen floor, to floors that had not been mopped, to doors that had obviously not been cleaned, to floors that had not been even swept, to appliances that had not been properly cleaned, the Maids was a waste of our time and money. They charged nearly $400 but I could not even tell in most areas of the house that they had been there. \r\n\r\nI have come to understand that issues with a company are often impossible to avoid. If you are a consumer, companies will miss the mark, there will be miscommunication, and there will be missed expectations. I am always willing to give a company a fair second chance to right oversights or mistakes. Having started, managed, and owned my fair share of companies, I know that you cannot fix a problem if you do not know one exists. Therefore, I provided the ""manager"" of the company a chance to make the job right. I went through the long list of issues I had with the performance of the house cleaning staff, and listed off areas of the house that had not been touched, let alone cleaned properly. The response was that I should pay another $400 to have the maid service return to my house to do the job they should have done the first time. I stated I would pay for anything the maid service thought was ""extra"" or not something they would normally clean, but I would not pay extra to have them do the job they should have done the first time. The ""manager"" agreed that he would have his workers come to our house the next day to make the job right. \r\n\r\nThe next day I went to the house to see if the house had been cleaned more in line with expectations, and found that no one had even come to the house at all. Repeated attempts to contact the company since this time have met with an answering machine and no calls returned. \r\n\r\nDo yourself a favor and save your family some money. This company does not do the job they advertise, they will not do a better job than the other companies out there (and I have tried a couple of them). When there are issues, they will not resolve the issues to your satisfaction. Avoid the headache and stress and avoid the Maids. \r\n

0
★☆☆☆☆

I would give them 0 stars if that was an option. Even though they were 3 times as expensive as other maid services we have used, we went with them because we were hoping more money meant a better job would be done. We had been fighting a bought with the flu, and wanted the house cleaned top to bottom. I made clear I would pay whatever the cost would be, but I wanted a good job done, with door handles disinfected, every cabinet cleaned, every appliance, etc. \r\n\r\nThe Maids service came nowhere near our expectations. From a cheerio sitting in the middle of the kitchen floor, to floors that had not been mopped, to doors that had obviously not been cleaned, to floors that had not been even swept, to appliances that had not been properly cleaned, the Maids was a waste of our time and money. They charged nearly $400 but I could not even tell in most areas of the house that they had been there. \r\n\r\nI have come to understand that issues with a company are often impossible to avoid. If you are a consumer, companies will miss the mark, there will be miscommunication, and there will be missed expectations. I am always willing to give a company a fair second chance to right oversights or mistakes. Having started, managed, and owned my fair share of companies, I know that you cannot fix a problem if you do not know one exists. Therefore, I provided the ""manager"" of the company a chance to make the job right. I went through the long list of issues I had with the performance of the house cleaning staff, and listed off areas of the house that had not been touched, let alone cleaned properly. The response was that I should pay another $400 to have the maid service return to my house to do the job they should have done the first time. I stated I would pay for anything the maid service thought was ""extra"" or not something they would normally clean, but I would not pay extra to have them do the job they should have done the first time. The ""manager"" agreed that he would have his workers come to our house the next day to make the job right. \r\n\r\nThe next day I went to the house to see if the house had been cleaned more in line with expectations, and found that no one had even come to the house at all. Repeated attempts to contact the company since this time have met with an answering machine and no calls returned. \r\n\r\nDo yourself a favor and save your family some money. This company does not do the job they advertise, they will not do a better job than the other companies out there (and I have tried a couple of them). When there are issues, they will not resolve the issues to your satisfaction. Avoid the headache and stress and avoid the Maids. \r\n

.

I don't have much time these days and needed someone to do some cleaning around the house so i hired the maids partly because they were so close to my house. It took them no time to get here and started cleaning. The quality of their work was high, they clean everyone crack and craves and the prices is pretty fair. So all in all, if you dont have time to clean or just dont feel like cleaning, i highly recommend the maids.

5
★★★★★

I don't have much time these days and needed someone to do some cleaning around the house so i hired the maids partly because they were so close to my house. It took them no time to get here and started cleaning. The quality of their work was high, they clean everyone crack and craves and the prices is pretty fair. So all in all, if you dont have time to clean or just dont feel like cleaning, i highly recommend the maids.

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