Haynes Furniture

★★★★☆
We are Virginia's Furniture Store. Our Newport News location is at 12620 Jefferson Avenue Newport News, VA 23602-4316.
  • 12620 Jefferson Avenue

    Newport News, VA 23602-4316

    Map & Directions
  • 757-886-1100

About Haynes Furniture

Hours
Sun 11am-7pm, Mon-Sat 10am-9pm

Home & Garden

Home & Garden
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Anderson's Home and Garden Showplace

11250 Jefferson Ave Newport News, VA

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421 Denbigh Blvd Newport News, VA

3.7143 7
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We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which was split at most of the places the nails penetrated. I was shocked at how poorly this sofa was assembled and that it has broken after only 3 years of very limited use. My family always sits in the love seat and corner portion as they face the TV.

I contacted Haynes customer service and they referred me to the servicer of their extended warranties since I purchased a 5 year extended warranty. However, the warranty only covers the upholstery, not the structure/frame. I called Haynes' customer service once again and explained the situation all over again since they seem to never record previous conversations and/or add notes to customer accounts. I notified them that I would like to contact the manufacturer to file a complaint and see what they could do for me. The phone number they provided for me was discontinued. Eventually I found out that the manufacturer is out of business. Haynes' would not offer to help me out in any way, even though they sold me an inferior product that they would not stand behind. I would have thought that they could have at least payed for repairs or even given my family store credit. I will continue to notify all of my colleagues and friends about the situation and advise them to steer clear of Haynes. I now only support smaller family run furniture retailers instead. Haynes' has become too large to take the time to solve customer concerns.

1
★☆☆☆☆

We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which was split at most of the places the nails penetrated. I was shocked at how poorly this sofa was assembled and that it has broken after only 3 years of very limited use. My family always sits in the love seat and corner portion as they face the TV.

I contacted Haynes customer service and they referred me to the servicer of their extended warranties since I purchased a 5 year extended warranty. However, the warranty only covers the upholstery, not the structure/frame. I called Haynes' customer service once again and explained the situation all over again since they seem to never record previous conversations and/or add notes to customer accounts. I notified them that I would like to contact the manufacturer to file a complaint and see what they could do for me. The phone number they provided for me was discontinued. Eventually I found out that the manufacturer is out of business. Haynes' would not offer to help me out in any way, even though they sold me an inferior product that they would not stand behind. I would have thought that they could have at least payed for repairs or even given my family store credit. I will continue to notify all of my colleagues and friends about the situation and advise them to steer clear of Haynes. I now only support smaller family run furniture retailers instead. Haynes' has become too large to take the time to solve customer concerns.

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Does not hold true to their Waranties; Purchased Sleeper sofa in March, sleeper unit has worn small holes in cushion,. They are saying this is cause from normal use and is not covered under 6 month waranty. Purchased extented

3
★★★★★

Does not hold true to their Waranties; Purchased Sleeper sofa in March, sleeper unit has worn small holes in cushion,. They are saying this is cause from normal use and is not covered under 6 month waranty. Purchased extented

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They would not honor their advertsed 30% everything discount today. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there they refused to honor the 30% advertisement. They refused to provide any documentation on the 30% off policy. They claimed they did not have access to their own website so we could view the advertisement that was posted there. I looked at it again when i got home, it said store wide. No exclusions of specifc merdandise anywhere in the ad. Even clearance items were an additional 30% off their lowest listed price just like the rest of the items in the store. All they kept pushing was their 2 year price match guarantee. I can only imagine how impossible it would be to get them to honor that. Definately not a business that is willing to stand by their word. I have emailed and called their customer support. If they decide to stand by their word, I will update this post. Otherwise, I wouldn't expect this store to abide by any of their ads that you see running on television or listed on their website.

1
★☆☆☆☆

They would not honor their advertsed 30% everything discount today. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there they refused to honor the 30% advertisement. They refused to provide any documentation on the 30% off policy. They claimed they did not have access to their own website so we could view the advertisement that was posted there. I looked at it again when i got home, it said store wide. No exclusions of specifc merdandise anywhere in the ad. Even clearance items were an additional 30% off their lowest listed price just like the rest of the items in the store. All they kept pushing was their 2 year price match guarantee. I can only imagine how impossible it would be to get them to honor that. Definately not a business that is willing to stand by their word. I have emailed and called their customer support. If they decide to stand by their word, I will update this post. Otherwise, I wouldn't expect this store to abide by any of their ads that you see running on television or listed on their website.

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They would not honor their advertsed 30% everything discount today. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there

3
★★★★★

They would not honor their advertsed 30% everything discount today. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there

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HAYNES Furniture does not stand behind what they sell, at least not in my case and from reading some of the posts on the web, I'm not alone, I wish I would have did my homework before I spent my hard earned money.... My experience with

3
★★★★★

HAYNES Furniture does not stand behind what they sell, at least not in my case and from reading some of the posts on the web, I'm not alone, I wish I would have did my homework before I spent my hard earned money.... My experience with

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Purchased a Bunkbed set from them over the 4th. Picked it up next day at their warehouse in Williamsburg. Wish I would have called ahead like they told me to, had to wait about 20 minute for them to pull it out of the warehouse. Shopped for this bunkbed two weeks prior and it was $680 for just the frames and ladder. When on the 4th and it was on sale for $477. done deal as far as I was concerned. I read the earlier post but I didn't experience pushy sales folks, if anything they were a little too passive. They gave me the specs and price on what I was thinking about buying and then walked away. Haynes just like any store has a bottom and top of the line in terms of quality. You get what you pay for as far as I am concerned. I paid cash so I didn't have to deal with financing. Can't speak to that part of it but then again who finances furniture anyway? And isn't your interest rate based on your credit score?

Anyway, we saw a dinning room set that we liked so we are keeping an eye out for sales.

E

2
★★★★☆

Purchased a Bunkbed set from them over the 4th. Picked it up next day at their warehouse in Williamsburg. Wish I would have called ahead like they told me to, had to wait about 20 minute for them to pull it out of the warehouse. Shopped for this bunkbed two weeks prior and it was $680 for just the frames and ladder. When on the 4th and it was on sale for $477. done deal as far as I was concerned. I read the earlier post but I didn't experience pushy sales folks, if anything they were a little too passive. They gave me the specs and price on what I was thinking about buying and then walked away. Haynes just like any store has a bottom and top of the line in terms of quality. You get what you pay for as far as I am concerned. I paid cash so I didn't have to deal with financing. Can't speak to that part of it but then again who finances furniture anyway? And isn't your interest rate based on your credit score?

Anyway, we saw a dinning room set that we liked so we are keeping an eye out for sales.

E

Pros: Big Selection from decent quality to top of the line.

Cons: The place is huge, if you loose your wife she's gone.

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We have been here to buy furniture. And at one time did. Their financing is horrible and very high intrest rates. Furniture is low quality. The sales people hunt you down and will not leave you alone. And then trying to get delivery is really hard because they don't have the furniture in stock they have to get it from Va Beach and it takes them weeks. Avoid!!

2
★★☆☆☆

We have been here to buy furniture. And at one time did. Their financing is horrible and very high intrest rates. Furniture is low quality. The sales people hunt you down and will not leave you alone. And then trying to get delivery is really hard because they don't have the furniture in stock they have to get it from Va Beach and it takes them weeks. Avoid!!

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