Brookfield Apartments

★★☆☆☆
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  • 1101 Craftsman Dr 103

    Virginia Beach, VA 23464

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About Brookfield Apartments

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Mon-Fri 9am-6pm, Sat 10am-5pm

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Real Estate
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When we first moved here it was nice and we loved it. Week three is when all the problems began. The property manager plays favorites. YOUR SAFETY WILL BE THREATENED IF YOU MOVE HERE!!!

A man that lives above us has two pit bulls and is a drug dealer. In the pet addendum it specifically says NO PIT BULLS! On top of that the man's pit bull attacked an elderly lady and her two dogs because it was off the leash. When I reported it to the office (because I witnessed it) they said "we are taking care of it." 3 days later after the drug dealer came back from who knows where, the dog was once again OFF THE LEASH!!! He continues to let this aggressive dog run free and not pick up the poop. The office continues to breach contract on the lease by letting other people on the property get away with endangering our lives and our animals.

Another thing that is noticed is; when we first moved here they were happy to fix anything that needed fixed within that day. Now (6 weeks later) they won??t do anything about the things that need to be taken care of.

The washer was out for 10 days and the office said they can??t do anything about it and that I should put more money into the machine to see if that fixes the problem. Come to find out that would NEVER have fixed it. We requested an apartment that had a washer and dryer hookup in the unit and then all of a sudden they unreserved it without my permission; so now we pay every week more than we would have because they didn't do as we asked. When confronted on this issue they said "we will try and get you another one, but there aren't any available at the moment."

One of our windows is a little smaller than the blinds so when I was pulling the blinds open to open the window, it SNAPPED! They said all the blinds were brand new and they were willing to charge us $10-15 to replace it, so we went out and bought the size that the office told us it would be. To our surprise (not) it was too big; we examined the broken blinds a little closer and the office had sawed down the top part that holds it in the window but not the blinds themselves. Knowing this we realized that it was their fault and they should replace it but they won??t. They say it's not their fault. We feel that because of the issues with the pit bull and because some people in the office have pit bulls and favor people that do have them, they WON??T fix it because we are the ones that bug them about safety issues.

Another issue that we have found is that the walls are paper thin. The people upstairs will blare their rap music and we can hear it clearer than the tv or music we are playing in our home.

We have noticed that once night falls there are groups of people in the parking lot. This occurrence in any other place would be harmless. One time when I was taking the dog out the drug dealer upstairs and his group quickly separated when I saw them. This was very suspicious.

One more issue is that when our next door neighbor is going out to smoke she can't wait until she gets out the door to light her cigarette. Smoke fills the hallways and when we asked the office about it they said unless there is smoking in the halls or not disposing the butts correctly then they can't do anything. They refuse to yet again take care of or enforce their policies.

There are BUG ISSUES!!! We moved here and within 3 days there was a cockroach in our home. WE HAVE NEVER HAD COCKROACHES! We sprayed every 3-4 weeks in our old place for prevention of bugs. We called the office for them to spray and they said that they weren't cockroaches but they were "water bugs" YEAH RIGHT! When I called to see if the exterminator was going to come they said he came while we were gone. I highly doubt it! So a few days later there was another "water bug" so I called again; but this time I made sure I was home. The way they spray the house is put little sprays every 3-5 feet apart on the base boards because they believe that bugs only go along the base boards. Now we have seen 4 house centipedes since the "spraying." So now we have to invest in bug spray and do it for ourselves. The centipedes are coming from the air ducts and vents.

One last thing to point out is that the dumpster is always overflowing with trash. The people that live here are either TOO TRASHY or we need another dumpster for the 10 building to share instead of just one.

I fear my safety every moment I live here. If you choose to live here I hope your experience will be better than ours.

On an up note there is a lot of parking. 1/2 the complex has free parking and the other half has $20 reserved parking. They just started this policy recently (don't know how well it's upheld) because of "limited" parking in some areas of the complex. Thankfully our end does not have that. That is the ONLY upside of this place!

1
★☆☆☆☆

When we first moved here it was nice and we loved it. Week three is when all the problems began. The property manager plays favorites. YOUR SAFETY WILL BE THREATENED IF YOU MOVE HERE!!!

A man that lives above us has two pit bulls and is a drug dealer. In the pet addendum it specifically says NO PIT BULLS! On top of that the man's pit bull attacked an elderly lady and her two dogs because it was off the leash. When I reported it to the office (because I witnessed it) they said "we are taking care of it." 3 days later after the drug dealer came back from who knows where, the dog was once again OFF THE LEASH!!! He continues to let this aggressive dog run free and not pick up the poop. The office continues to breach contract on the lease by letting other people on the property get away with endangering our lives and our animals.

Another thing that is noticed is; when we first moved here they were happy to fix anything that needed fixed within that day. Now (6 weeks later) they won??t do anything about the things that need to be taken care of.

The washer was out for 10 days and the office said they can??t do anything about it and that I should put more money into the machine to see if that fixes the problem. Come to find out that would NEVER have fixed it. We requested an apartment that had a washer and dryer hookup in the unit and then all of a sudden they unreserved it without my permission; so now we pay every week more than we would have because they didn't do as we asked. When confronted on this issue they said "we will try and get you another one, but there aren't any available at the moment."

One of our windows is a little smaller than the blinds so when I was pulling the blinds open to open the window, it SNAPPED! They said all the blinds were brand new and they were willing to charge us $10-15 to replace it, so we went out and bought the size that the office told us it would be. To our surprise (not) it was too big; we examined the broken blinds a little closer and the office had sawed down the top part that holds it in the window but not the blinds themselves. Knowing this we realized that it was their fault and they should replace it but they won??t. They say it's not their fault. We feel that because of the issues with the pit bull and because some people in the office have pit bulls and favor people that do have them, they WON??T fix it because we are the ones that bug them about safety issues.

Another issue that we have found is that the walls are paper thin. The people upstairs will blare their rap music and we can hear it clearer than the tv or music we are playing in our home.

We have noticed that once night falls there are groups of people in the parking lot. This occurrence in any other place would be harmless. One time when I was taking the dog out the drug dealer upstairs and his group quickly separated when I saw them. This was very suspicious.

One more issue is that when our next door neighbor is going out to smoke she can't wait until she gets out the door to light her cigarette. Smoke fills the hallways and when we asked the office about it they said unless there is smoking in the halls or not disposing the butts correctly then they can't do anything. They refuse to yet again take care of or enforce their policies.

There are BUG ISSUES!!! We moved here and within 3 days there was a cockroach in our home. WE HAVE NEVER HAD COCKROACHES! We sprayed every 3-4 weeks in our old place for prevention of bugs. We called the office for them to spray and they said that they weren't cockroaches but they were "water bugs" YEAH RIGHT! When I called to see if the exterminator was going to come they said he came while we were gone. I highly doubt it! So a few days later there was another "water bug" so I called again; but this time I made sure I was home. The way they spray the house is put little sprays every 3-5 feet apart on the base boards because they believe that bugs only go along the base boards. Now we have seen 4 house centipedes since the "spraying." So now we have to invest in bug spray and do it for ourselves. The centipedes are coming from the air ducts and vents.

One last thing to point out is that the dumpster is always overflowing with trash. The people that live here are either TOO TRASHY or we need another dumpster for the 10 building to share instead of just one.

I fear my safety every moment I live here. If you choose to live here I hope your experience will be better than ours.

On an up note there is a lot of parking. 1/2 the complex has free parking and the other half has $20 reserved parking. They just started this policy recently (don't know how well it's upheld) because of "limited" parking in some areas of the complex. Thankfully our end does not have that. That is the ONLY upside of this place!

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This isn't the best nor the safest place in the area. It is located near what the locals would consider drug central. They seem to stay away from the apts. for the most part. The grounds are kept up very well and the walls are super thin. It's a good place if you are on a tight budget.

3
★★★☆☆

This isn't the best nor the safest place in the area. It is located near what the locals would consider drug central. They seem to stay away from the apts. for the most part. The grounds are kept up very well and the walls are super thin. It's a good place if you are on a tight budget.

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