Regency Furniture

★☆☆☆☆
  • 9900 Fairfax Blvd

    Fairfax, VA 22030

    Map & Directions
  • 703-691-7414

About Regency Furniture

Hours
Mon-Sat: 10am - 9pm Sun: 11am - 7pm

Home & Garden

Home & Garden
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1.4 5
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Still waiting on my furniture. They missed their 6 week window and when we called they had 1 of 2 pieces in the warehouse. They just got the other piece but can't come this week because they only deliver one day a week to my area. (FYI it's a major metropolitan area, we don't like in the boonies)

They claim they have 6 weeks to schedule a delivery appointment, not actually deliver the furniture. We hope we'll get it soon, but their customer service isn't great and people seem pretty rude. If there's a problem with the furniture I'm expecting another 2 months to resolve. This isn't a business that cares about repeat customers so unless you're getting the deal of a lifetime, just go somewhere else

1
★☆☆☆☆

Still waiting on my furniture. They missed their 6 week window and when we called they had 1 of 2 pieces in the warehouse. They just got the other piece but can't come this week because they only deliver one day a week to my area. (FYI it's a major metropolitan area, we don't like in the boonies)

They claim they have 6 weeks to schedule a delivery appointment, not actually deliver the furniture. We hope we'll get it soon, but their customer service isn't great and people seem pretty rude. If there's a problem with the furniture I'm expecting another 2 months to resolve. This isn't a business that cares about repeat customers so unless you're getting the deal of a lifetime, just go somewhere else

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Regency Furniture; Fredericksburg VA
I purchase a bedroom set and bunk bed in Oct. The bunk bed came in but the bedroom set did not. The deliver people put the bunk bed together wrong and it took 2 months to get the bunk bed put together the right way. Now for the bedroom set I finally got it. It only took 4 months. They got my money and I was at their mercy. I will never buy from them again. Not happy with my wait and still not happy with the furniture they delivered. Do your self a favor and don't buy from Regency furniture.

1
★☆☆☆☆

Regency Furniture; Fredericksburg VA
I purchase a bedroom set and bunk bed in Oct. The bunk bed came in but the bedroom set did not. The deliver people put the bunk bed together wrong and it took 2 months to get the bunk bed put together the right way. Now for the bedroom set I finally got it. It only took 4 months. They got my money and I was at their mercy. I will never buy from them again. Not happy with my wait and still not happy with the furniture they delivered. Do your self a favor and don't buy from Regency furniture.

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I was given a delivery date at the time of purchase and to my surprise there was a message on my answering machine 2 days before that date that i need to call up and schedule a new delivery date. When i called them up to make them honor the original date, they were very rude.At that point I wanted to cancel the order. They said that cancellation was not an option at all. I will never again buy from them.

1
★☆☆☆☆

I was given a delivery date at the time of purchase and to my surprise there was a message on my answering machine 2 days before that date that i need to call up and schedule a new delivery date. When i called them up to make them honor the original date, they were very rude.At that point I wanted to cancel the order. They said that cancellation was not an option at all. I will never again buy from them.

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I bough a Leather couch and loveseat from them on Memorial day sale and they said they would deliver it in 4-6 weeks. Well they did but it was damaged and driver took it back. After that they brought one again which was damaged and driver took it back. I called them up and told is this some joke or what . It was over 2 months and they charged my credit card and havent delivered my furniture. I wanted to cancel my order but they said they will charge me 30% for cancellation. And now they brought it third time and it was damaged again and as usual driver took it back. I ve been polite all this time but This time i yelled at manager and asked him whats goin on and he said he cant help me and asked me to goto customer service. I would recommend not to buy from these guys until you want to get stuck for 4-5 months.
I checked at another location near my house who can deliver the same couch within three days but my bad luck, i bought it from regency furniture.

1
★☆☆☆☆

I bough a Leather couch and loveseat from them on Memorial day sale and they said they would deliver it in 4-6 weeks. Well they did but it was damaged and driver took it back. After that they brought one again which was damaged and driver took it back. I called them up and told is this some joke or what . It was over 2 months and they charged my credit card and havent delivered my furniture. I wanted to cancel my order but they said they will charge me 30% for cancellation. And now they brought it third time and it was damaged again and as usual driver took it back. I ve been polite all this time but This time i yelled at manager and asked him whats goin on and he said he cant help me and asked me to goto customer service. I would recommend not to buy from these guys until you want to get stuck for 4-5 months.
I checked at another location near my house who can deliver the same couch within three days but my bad luck, i bought it from regency furniture.

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the service at this store can be okay depending on which sales person you get. their prices are reasonable and at times have good sales but you have to make sure to negotiate especially on non-sale items.

3
★★★☆☆

the service at this store can be okay depending on which sales person you get. their prices are reasonable and at times have good sales but you have to make sure to negotiate especially on non-sale items.

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