Kool Automotive Service

★★★☆☆
Kool Automotive is committed to providing the BEST service possible to all customers in Portsmouth and Chesapeake Virginia!
  • 1313 High St

    Portsmouth, VA 23704

    Map & Directions
  • 757-393-0020

2.5 2
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THIS PLACE IS HORRIBLE.... WHICH IS AN UNDERSTATEMENT. I TOOK MY CAR IN AT 9AM ON A WEEKDAY AND I CALLED TWICE TO CHECK UP ON IT AND IT STILL WASN'T EVEN LOOKED AT UNTIL 230PM WHEN I WAS COMING TO PICK IT UP AT 330PM. WHEN I GOT THEIR NOITHING WAS FIXED. I WAS HAVING TROUBLE WITH MY RUNNING BOARDS ON MY NAVIGATOR COMING IN AND OUT AT THE WRONG TIMES. I PERSONALLY SHUT THEM OFF. HOWEVER WHEN I RETURNED THEY JUST SWITCHED THEM BACK ON. WHEN I OPENED THE DOOR THEY WERE DOING THE SAME THING AS WHEN I DROPPED IT OFF. HOWEVER, THE MANAGER ASSURED ME WHEN HE PARKED IT , IT WAS WORKING FINE..... I WAITED ANOTHER HOUR FOR THE MECHANIC TO RUN MORE TEST. I WAS ASKED TO COME BACK THE NEXT DAY. MIND YOU I ALREADY PAYED, NOT KNOWING WHEN I RECEIVED MY KEYS EVERYTHING WAS NOT FIXED. THEY CHARGED ME 150.00 FOR DIAGNOSTIC TEST AND THE 5 HOUR LABOR THE MANAGER CLAIMED THE MECHANIC SPENT ON IT, WHEN i CALLED AT 230PM AND HE HAD NOT EVEN GOTTEN TO IT???? 5 HOURS???? THE MANAGER GOT UPSET BECAUSE I QUESTIONED THE CHARGES, HE WAS YELLING AND I TOLK HIM I WOULD NEVER USE THEIR SERVICE AGAIN. MIND YOU I AM A 30 YEARS OLD WOMEN.. I COULD NOT BELIEVE HIS ACTIONS. VERY UN PROFESSIONAL. I EVEN HAD TO CALL HIM BACK TO RECEIVE A DIAGNOSTIC REPORT BECAUSE HE DID NOT GIVE IT TO ME. HE ALSO SNATCHED THE PARTS AND LABOR CHARGES OUT OF MY HAND THAT I WAS GIVEN WHEN HE BELIEVED I WAS GOING TO BE RETURNING. ALL I CAN SAY IS ""BEWARE"", THEY ARE RIPP OFFS. YOU WOULD EXPECT THIS FROM A MOM AND POP JOINED BUT FROM THE DEALER???? FORD NEEDS TO FIRE AND RE HIRE PEOPLE WITH CUSTOMER SERVICE SKILLS. I COULD GO ON AND ON, BUT TO SUM IT UP.. H O R R I B L E!

0
★☆☆☆☆

THIS PLACE IS HORRIBLE.... WHICH IS AN UNDERSTATEMENT. I TOOK MY CAR IN AT 9AM ON A WEEKDAY AND I CALLED TWICE TO CHECK UP ON IT AND IT STILL WASN'T EVEN LOOKED AT UNTIL 230PM WHEN I WAS COMING TO PICK IT UP AT 330PM. WHEN I GOT THEIR NOITHING WAS FIXED. I WAS HAVING TROUBLE WITH MY RUNNING BOARDS ON MY NAVIGATOR COMING IN AND OUT AT THE WRONG TIMES. I PERSONALLY SHUT THEM OFF. HOWEVER WHEN I RETURNED THEY JUST SWITCHED THEM BACK ON. WHEN I OPENED THE DOOR THEY WERE DOING THE SAME THING AS WHEN I DROPPED IT OFF. HOWEVER, THE MANAGER ASSURED ME WHEN HE PARKED IT , IT WAS WORKING FINE..... I WAITED ANOTHER HOUR FOR THE MECHANIC TO RUN MORE TEST. I WAS ASKED TO COME BACK THE NEXT DAY. MIND YOU I ALREADY PAYED, NOT KNOWING WHEN I RECEIVED MY KEYS EVERYTHING WAS NOT FIXED. THEY CHARGED ME 150.00 FOR DIAGNOSTIC TEST AND THE 5 HOUR LABOR THE MANAGER CLAIMED THE MECHANIC SPENT ON IT, WHEN i CALLED AT 230PM AND HE HAD NOT EVEN GOTTEN TO IT???? 5 HOURS???? THE MANAGER GOT UPSET BECAUSE I QUESTIONED THE CHARGES, HE WAS YELLING AND I TOLK HIM I WOULD NEVER USE THEIR SERVICE AGAIN. MIND YOU I AM A 30 YEARS OLD WOMEN.. I COULD NOT BELIEVE HIS ACTIONS. VERY UN PROFESSIONAL. I EVEN HAD TO CALL HIM BACK TO RECEIVE A DIAGNOSTIC REPORT BECAUSE HE DID NOT GIVE IT TO ME. HE ALSO SNATCHED THE PARTS AND LABOR CHARGES OUT OF MY HAND THAT I WAS GIVEN WHEN HE BELIEVED I WAS GOING TO BE RETURNING. ALL I CAN SAY IS ""BEWARE"", THEY ARE RIPP OFFS. YOU WOULD EXPECT THIS FROM A MOM AND POP JOINED BUT FROM THE DEALER???? FORD NEEDS TO FIRE AND RE HIRE PEOPLE WITH CUSTOMER SERVICE SKILLS. I COULD GO ON AND ON, BUT TO SUM IT UP.. H O R R I B L E!

.

WE HAVE PURCHASED 3 VEHICLES FROM THIS DEALERSHIP AND LIKE THE SERVICE WE GET. THEY ARE NOT PUSHY AT ALWAYS WILLING TO NEGOTIATE. MANAGEMENT HAS ALWAYS BEEN AVAILABLE IF THEY ARE NEEDED. WE LIKE THAT IT IS A FAMILY OWNED BUSINESS AND THEY GO OUT OF THEIR WAY TO MAKE YOU FEEL THAT WAY.

4
★★★★☆

WE HAVE PURCHASED 3 VEHICLES FROM THIS DEALERSHIP AND LIKE THE SERVICE WE GET. THEY ARE NOT PUSHY AT ALWAYS WILLING TO NEGOTIATE. MANAGEMENT HAS ALWAYS BEEN AVAILABLE IF THEY ARE NEEDED. WE LIKE THAT IT IS A FAMILY OWNED BUSINESS AND THEY GO OUT OF THEIR WAY TO MAKE YOU FEEL THAT WAY.

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