Residential Appliances Co

★☆☆☆☆
  • 5571 Vincent Gate Terrace

    Alexandria, VA 22312

    Map & Directions
  • 703-931-7300

About Residential Appliances Co

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My dishwasher was leaking, so I made a call to get it fixed. The company promptly scheduled the initial appointment, and I was glad that they had evening hours. The company gave me a 3-hour window, but no one showed up. The contractor finally called after the scheduled time and showed up 30 minutes later. He told us the parts needed to be ordered, and he would call me back the next day. He didn't call. I called several times during the next 2 weeks, and all I was told was that they were waiting on the parts to arrive. They kept telling me they would call me back and give me a status, but they never did. During my last phone call to the company, they finally realized that the parts were not even ordered yet. So I waited 2.5 weeks for nothing. There was no communication at all. I dropped them and hired another company, who arrived on time, had the parts handy, and fixed my dishwasher in 1.5 hours total time. What a difference!

1
★☆☆☆☆

My dishwasher was leaking, so I made a call to get it fixed. The company promptly scheduled the initial appointment, and I was glad that they had evening hours. The company gave me a 3-hour window, but no one showed up. The contractor finally called after the scheduled time and showed up 30 minutes later. He told us the parts needed to be ordered, and he would call me back the next day. He didn't call. I called several times during the next 2 weeks, and all I was told was that they were waiting on the parts to arrive. They kept telling me they would call me back and give me a status, but they never did. During my last phone call to the company, they finally realized that the parts were not even ordered yet. So I waited 2.5 weeks for nothing. There was no communication at all. I dropped them and hired another company, who arrived on time, had the parts handy, and fixed my dishwasher in 1.5 hours total time. What a difference!

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