Direct Dodge Chrysler Jeep Ram

★☆☆☆☆
  • 495 West Lee Hwy

    Wytheville, VA 24382

    Map & Directions
  • 276-228-8801

1.0 1
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Direct Dodge is the absolute bottom of the pit! Stay away! They'll lie to you all the way to the bottom line! We were interested in a vehicle they had advertised online. By the time we actually got to the dealership in person, this vehicle was gone and had supposedly been sold right out from under us. That's fine but we had already put a non-refundable deposit down for it in the amount of 500.00. I understand that this amount was in fact NON REFUNDABLE however, under the circumstances, I would seriously question why it was non-refundable. Once we were informed that the vehicle we wanted had been sold we were then offered another vehicle in place of it. The vehicle that we were offered was new, not pre owned. They expected to keep our deposit and see us a more expensive vehicle.

After much discussion of why we couldn't afford to purchase a more expensive vehicle and how they were the ones who inconvenienced us by selling the vehicle we had already put a deposit on, they wanted to hold our money and make us wait until the following week with the promise that the owner would find what we were looking for.

Having already spent 500 dollars that we couldn't get back, we agreed. Three weeks passed. Nothing from Direct Dodge. When we finally filed a dispute with our credit card company, they lied to the credit card company about the circumstances and we still were unable to get our 500 dollars back! They kicked a credit card dispute back and forth for about 4 months.

The owner probably used our 500 dollars to buy his wife some semi expensive little trinket that she quickly lost interest in.

1
★☆☆☆☆

Direct Dodge is the absolute bottom of the pit! Stay away! They'll lie to you all the way to the bottom line! We were interested in a vehicle they had advertised online. By the time we actually got to the dealership in person, this vehicle was gone and had supposedly been sold right out from under us. That's fine but we had already put a non-refundable deposit down for it in the amount of 500.00. I understand that this amount was in fact NON REFUNDABLE however, under the circumstances, I would seriously question why it was non-refundable. Once we were informed that the vehicle we wanted had been sold we were then offered another vehicle in place of it. The vehicle that we were offered was new, not pre owned. They expected to keep our deposit and see us a more expensive vehicle.

After much discussion of why we couldn't afford to purchase a more expensive vehicle and how they were the ones who inconvenienced us by selling the vehicle we had already put a deposit on, they wanted to hold our money and make us wait until the following week with the promise that the owner would find what we were looking for.

Having already spent 500 dollars that we couldn't get back, we agreed. Three weeks passed. Nothing from Direct Dodge. When we finally filed a dispute with our credit card company, they lied to the credit card company about the circumstances and we still were unable to get our 500 dollars back! They kicked a credit card dispute back and forth for about 4 months.

The owner probably used our 500 dollars to buy his wife some semi expensive little trinket that she quickly lost interest in.

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