Macy's - CLOSED

★★☆☆☆
  • 1800 W Mercury Blvd

    Hampton, VA 23666

    Map & Directions
  • 757-827-8900

About Macy's

Hours
Sat 10am-9pm

Shopping

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2.0 2
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We purchased a grey sectional and matching white chair in March 2011. The sales staff strongly encouraged us to buy the extended warranty on the furniture, emphasizing that the warranty would allow us to get our white chair cleaned regularly at no additional cost. The price of the policy was about $250. I have since tried to use the policy and it was completely misrepresented by the sales person. The warranty does not cover cleaning, only spot treatment, which is accomplished by sending out a kit by mail. Now, I can buy fabric cleaner at the store for less than $10. Why would I spend $250 for the same thing? Of course, any reasonable consumer who was presented with an accurate description of this service would not buy it. This kind of swindle undermines the Macy's brand. I won't be purchasing any expensive items from them in the future.

1
★☆☆☆☆

We purchased a grey sectional and matching white chair in March 2011. The sales staff strongly encouraged us to buy the extended warranty on the furniture, emphasizing that the warranty would allow us to get our white chair cleaned regularly at no additional cost. The price of the policy was about $250. I have since tried to use the policy and it was completely misrepresented by the sales person. The warranty does not cover cleaning, only spot treatment, which is accomplished by sending out a kit by mail. Now, I can buy fabric cleaner at the store for less than $10. Why would I spend $250 for the same thing? Of course, any reasonable consumer who was presented with an accurate description of this service would not buy it. This kind of swindle undermines the Macy's brand. I won't be purchasing any expensive items from them in the future.

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Very nice and exclusive store, but why does the clothing stop at 24W. I mean you have some women that would love to shop and buy clothing, but it is too small.

3
★★★☆☆

Very nice and exclusive store, but why does the clothing stop at 24W. I mean you have some women that would love to shop and buy clothing, but it is too small.

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