Mc Lean, VA > Beauty & Spa > Spas > Eclips Salon & Day Spa

Eclips Salon & Day Spa

703-821-0022

6643 Old Dominion Dr Mc Lean, VA 22101

www.eclipshair.com

http://www.eclipshair.com

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Categories:

Beauty Salons, Manicurists & Pedicurists, Massage Therapists, Spas

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4 reviews

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Reviews for Eclips Salon & Day Spa

poor service; high price

Barbara S. 2 Eclips Salon & Day Spa

I went to Eclips about a dozen times. I tried 2 stylists. On about 50% of those visits I had my hair blown dry by other stylists who were not busy. No one asked me, they just said, basically that they were running behind (I was on time) and that someone else needed to dry my hair. (My hair is short too.) When I questioned this the last time I was there, I was told that I should have asked for a longer appointment when I booked so I could ensure a good hair dry. I kid you not! The last person who dried my hair just started and really did a below average job. I had to redo at home. And boy do they push product. They have high product goals. I know this first hand since I heard a conversation about whose numbers were down.

Posted 01/04/08 | Report Abuse

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Response from this business:

We strive to achieve the best customer service replied on 10/05/08

Thank you for your posting about your experience at one of our locations. I want to inform you that we do use our customer reviews in our customer service trainings and continually work to develop our staff. We do encourage our staff to work as a team to allow our clients to get familiar with all of our staff. This promotes a team atmosphere and allows our clients to feel comfortable using more than one stylist. We also have apprentices and assistants who assist our stylist in managing their time. It is unfortunate that you were dissatisfied with your service but I would like to offer you another opportunity to come back and visit our salon and personally speak with someone on our management team so that we may provide the best service to you. We are currently implementing some new quality assurance systems in our locations to ensure that we are providing the best service to our clients.

Reasonable salon and spa

Betsy S. | Insider Expert | Rank: 10,418 3 Eclips Salon & Day Spa

While this is not one of the top spas in the area, not many can compete with Elizabeth Arden, but it is a reasonably priced hair salon and full spa. I have purchased gift certificates there before, but I think that their spa services are a little overpriced for the place.They still have very good stylists however and do a very good job with hair cutting

Posted 11/26/05 | Report Abuse

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Expensive with bad attitude

Kathy D. | Insider | Rank: 17,497 2 Eclips Salon & Day Spa

When I arrived I stood at the front desk while the receptionist took overly long to complete her personal call. I didn't need to know what she & her friends were planning that night. I then had to wait nearly 25 minutes since the stylists was running late. Then you get the big push to buy expensive products. Upon looking around I noticed that the patrons were all dressed to the nines. Yes I left with a nice haircut, but I've never been back since.

PROS:
CONS: Over priced

Posted 09/03/05 | Report Abuse

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Latest reviews from Citysearch.

Great Service at a new location.

jsc626 5 Eclips Salon & Day Spa

We moved to Northern Virginia about 5 years ago. After going to a number of salons in the area, I was referred to Eclips by a co-worker about 2 years ago. Their straightening and extension services are incredible and the location is very convenient for me, just a few minutes from Tysons Corner Mall. The new location is right next door to the old and is much more spacious.

Pros: Service, Ample Parking, Location

Cons: Not inexpensive

Posted 01/14/06