Jack Taylor's Alexandria Tyt

★★★★★
  • 3750 Jefferson Davis Hwy

    Alexandria, VA 22305

    Map & Directions
  • 703-684-0700

Automotive

Automotive
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4.6 5
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I love Alexandria Toyota ?? their sales team, maintenance department, everything. I was a bundle of nerves going to buy a new car for the first time in many years. But I came away from Alexandria Toyota having the best car buying experience of any in the past. Jerry Hodges was professional, courteous and honest in his dealings with me as a new car buyer. He answered all of my questions directly and never made me feel pressured to make a purchase. The process was smooth from beginning to end. There was no haggling back and forth over price and options. Instead, I was given a fair price on the car from the start. I had done my homework and knew going in what other dealerships were offering in terms of price for the car. And the first price I was given at Alexandria Toyota beat all of the others. Moreover, the price I was given for trade-in on my old vehicle was equally fair. Mr. Hodges took his time with me and never made me feel rushed to make a decision. He went above and beyond to make this a pleasant experience for me. Since then, I have continued to deal with Alexandria Toyota on a regular basis for maintenance on my car. Jerry Hodges and the other members of the team that I dealt with on the one day I was there to make my purchase remember me each time I come, as they do all of their customers, and treat me as a valued member of the Alexandria Toyota family. The maintenance department is excellent. Again, it is always a positive experience where you walk away feeling that you have been treated fairly, honestly and professionally. Over the years, I have recommended Alexandria Toyota to everyone and will continue to do so. They deserve all the awards they have received and many more.

5
★★★★★

I love Alexandria Toyota ?? their sales team, maintenance department, everything. I was a bundle of nerves going to buy a new car for the first time in many years. But I came away from Alexandria Toyota having the best car buying experience of any in the past. Jerry Hodges was professional, courteous and honest in his dealings with me as a new car buyer. He answered all of my questions directly and never made me feel pressured to make a purchase. The process was smooth from beginning to end. There was no haggling back and forth over price and options. Instead, I was given a fair price on the car from the start. I had done my homework and knew going in what other dealerships were offering in terms of price for the car. And the first price I was given at Alexandria Toyota beat all of the others. Moreover, the price I was given for trade-in on my old vehicle was equally fair. Mr. Hodges took his time with me and never made me feel rushed to make a decision. He went above and beyond to make this a pleasant experience for me. Since then, I have continued to deal with Alexandria Toyota on a regular basis for maintenance on my car. Jerry Hodges and the other members of the team that I dealt with on the one day I was there to make my purchase remember me each time I come, as they do all of their customers, and treat me as a valued member of the Alexandria Toyota family. The maintenance department is excellent. Again, it is always a positive experience where you walk away feeling that you have been treated fairly, honestly and professionally. Over the years, I have recommended Alexandria Toyota to everyone and will continue to do so. They deserve all the awards they have received and many more.

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I love Alexandria Toyota their sales team, maintenance department, everything. I was a bundle of nerves going to buy a new car for the first time in many years. But I came away from Alexandria Toyota having the best car buying

3
★★★★★

I love Alexandria Toyota their sales team, maintenance department, everything. I was a bundle of nerves going to buy a new car for the first time in many years. But I came away from Alexandria Toyota having the best car buying

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Paul Sonnhalter went above and beyond to help me. I called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my Prius at Alexandria Toyota and will keep going back.

4
★★★★☆

Paul Sonnhalter went above and beyond to help me. I called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my Prius at Alexandria Toyota and will keep going back.

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here is my story

Back in January 2005 I took my Camry to this dealership for its 50 K service check up. One of the things they did - changed the timing belt. Well, I paid the money, got the car and my wife and my 4 month old drove to NW DC for dinner. when I reached NW DC I see that my battery light and check engine lights came on. the car was running on battery but the battery wasn't charging. So, I turn around and try to make my way home on a winter snowy road at 10 pm. Finally, the car dies and we are stuck on the highway at 11 pm. Some good samaritan gives a ride home to my wife and baby, I wait for a towing service, which arrives 1 hour later and we take the car back to Toyota dealership. How mad I was at that moment - hard to explain...

ANyways, next day - I go to the dealieship, talk to Jerry (one of the managers) who apologized for the situation and said that the timing belt was not tightened when they changed it. They fixed the problem and - nice thing - Jerry offered me a free 75 K service.

So, today (AUgust 2006) i dropped my car off at the same dealership and mentioned about free service to Paul (manager). Paul seemed surprised, because there was no note of the free service in my file from Jerry. And Jerry is on vacation. I was prepared for the worst - long battle to prove my case or pay $320...

But, Paul understood my situation and gave me keys to the car - and I am greatefull for this. He was curteous and professional.

I should say that the quality of their service has imporved for the last 2 years. I woudl definitely recommend servicing your Toyota at their dealership. It is a little more expensive than service in smaller places, but you are guaranteed quality and follow up.

4
★★★★☆

here is my story

Back in January 2005 I took my Camry to this dealership for its 50 K service check up. One of the things they did - changed the timing belt. Well, I paid the money, got the car and my wife and my 4 month old drove to NW DC for dinner. when I reached NW DC I see that my battery light and check engine lights came on. the car was running on battery but the battery wasn't charging. So, I turn around and try to make my way home on a winter snowy road at 10 pm. Finally, the car dies and we are stuck on the highway at 11 pm. Some good samaritan gives a ride home to my wife and baby, I wait for a towing service, which arrives 1 hour later and we take the car back to Toyota dealership. How mad I was at that moment - hard to explain...

ANyways, next day - I go to the dealieship, talk to Jerry (one of the managers) who apologized for the situation and said that the timing belt was not tightened when they changed it. They fixed the problem and - nice thing - Jerry offered me a free 75 K service.

So, today (AUgust 2006) i dropped my car off at the same dealership and mentioned about free service to Paul (manager). Paul seemed surprised, because there was no note of the free service in my file from Jerry. And Jerry is on vacation. I was prepared for the worst - long battle to prove my case or pay $320...

But, Paul understood my situation and gave me keys to the car - and I am greatefull for this. He was curteous and professional.

I should say that the quality of their service has imporved for the last 2 years. I woudl definitely recommend servicing your Toyota at their dealership. It is a little more expensive than service in smaller places, but you are guaranteed quality and follow up.

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I recently took my car to Alexandria Toyota Scion for a routine emissions test, and the interior waiting area was very clean and comfortable. Unfortunately, the wait was very long on a weekday morning. If you are in a rush, I would recommend elsewhere, but everything else was just fine.

PROS: Clean, Efficient
CONS: Long Wait

4
★★★★☆

I recently took my car to Alexandria Toyota Scion for a routine emissions test, and the interior waiting area was very clean and comfortable. Unfortunately, the wait was very long on a weekday morning. If you are in a rush, I would recommend elsewhere, but everything else was just fine.

PROS: Clean, Efficient
CONS: Long Wait

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New Cars, Used Cars, New Trucks, Used Trucks, Vehicle Repairs, Vehicle Maintenance, Service and Repairs, Collision and Body Shop, Financial Services, Warranty Repairs, Automotive Financing

 

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