Once Upon A Child Richmond-West End

★★☆☆☆
  • 9127 W Broad St H

    Henrico, VA 23294

    Map & Directions
  • 804-346-5552

About Once Upon A Child Richmond-West End

Hours
Sun 12pm-5pm, Mon-Fri 9:30am-8pm, Sat 10am-6pm
2.3636 11
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I have consigned and bought clothing here. For a consignment shop, it is pretty clean. Store is large. Some employees are nice, others don't really acknowledge you, but that's fine by me.

Consigning: This place is OK if you've made up your mind to get rid of some nice items and stop by on the way to Goodwill. BUT if you think your items are worth something, sell on ebay instead. I've tried to consign gently used higher-end brands and they only took one or two. They were more likely to accept Old Navy or Circo over Mini Boden or Hanna Andersson. However, the racks have a significant number of faded/worn/pilled clothing of lower-end brands that don't wear as well. So that's confusing.

Buying: They have some baby gear (strollers, bouncers, exersaucers, booster chairs, plastic toys) in good condition if you don't want to pay full price, but you're not going to score a $200 stroller for $20. Clothing is mostly a miss if you're looking for a great deal, but good if you want a bunch of jeans for playwear, or a holiday dress for a school concert. They mostly stock recognizable brands - Walmart, Target, Kohls, Old Navy, Gymboree. More straightforward than eclectic/boutique. Overall, worth a try.

3
★★★☆☆

I have consigned and bought clothing here. For a consignment shop, it is pretty clean. Store is large. Some employees are nice, others don't really acknowledge you, but that's fine by me.

Consigning: This place is OK if you've made up your mind to get rid of some nice items and stop by on the way to Goodwill. BUT if you think your items are worth something, sell on ebay instead. I've tried to consign gently used higher-end brands and they only took one or two. They were more likely to accept Old Navy or Circo over Mini Boden or Hanna Andersson. However, the racks have a significant number of faded/worn/pilled clothing of lower-end brands that don't wear as well. So that's confusing.

Buying: They have some baby gear (strollers, bouncers, exersaucers, booster chairs, plastic toys) in good condition if you don't want to pay full price, but you're not going to score a $200 stroller for $20. Clothing is mostly a miss if you're looking for a great deal, but good if you want a bunch of jeans for playwear, or a holiday dress for a school concert. They mostly stock recognizable brands - Walmart, Target, Kohls, Old Navy, Gymboree. More straightforward than eclectic/boutique. Overall, worth a try.

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I shop here for my daughter's jeans, they have a decent selection, but I have to say that the girls that work there need some customer service training, because they are just down right RUDE! They are more interested in socializing with each other and if you question something they get defensive and rude like there is no way they could be wrong. I am not sure if I will continue to shop from there after today. Whenever I tell people about it, I let them know that the customer service sucks and if you can put up with the attitude it's ok. After my experience today though, I won't be recommending it to anyone!

2
★★☆☆☆

I shop here for my daughter's jeans, they have a decent selection, but I have to say that the girls that work there need some customer service training, because they are just down right RUDE! They are more interested in socializing with each other and if you question something they get defensive and rude like there is no way they could be wrong. I am not sure if I will continue to shop from there after today. Whenever I tell people about it, I let them know that the customer service sucks and if you can put up with the attitude it's ok. After my experience today though, I won't be recommending it to anyone!

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I had a similar experience to some other reviewers. I brought in a bunch of gently used, and only worn once, baby clothes. They took back like 5 items and sent me home with the rest saying some were not seasonal to what they were buying right now, and others had stains, or tears. After I got home and inspected each piece of what they were buying for that season, I found only a couple items out of 20 that actually had stains or tears. The rest of the items were in perfectly good condition, as good or better than some clothes items I've bought from them.
Also, the black lady who was doing the transaction with me was pretty rude. She obviously hasn't a care in the world whether you come back and shop in that store again.

Why isn't management on top of this? I don't appreciate being treated like I'm not even welcome in there.

0
★☆☆☆☆

I had a similar experience to some other reviewers. I brought in a bunch of gently used, and only worn once, baby clothes. They took back like 5 items and sent me home with the rest saying some were not seasonal to what they were buying right now, and others had stains, or tears. After I got home and inspected each piece of what they were buying for that season, I found only a couple items out of 20 that actually had stains or tears. The rest of the items were in perfectly good condition, as good or better than some clothes items I've bought from them.
Also, the black lady who was doing the transaction with me was pretty rude. She obviously hasn't a care in the world whether you come back and shop in that store again.

Why isn't management on top of this? I don't appreciate being treated like I'm not even welcome in there.

Pros: nice stuff for sale

Cons: horrible customer service, horrible at buying your stuff

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Took in a bin of clothes today. They turned them away...They told me they had a strong storage odor and they couldn't take them. Um...straight out of my son's drawers and to their store... I couldn't distinguish between the storage odor in the bin and the storage odor in the store. Smelled the same to me. Told to go home and launder and bring them back. No thanks....I'll just hand them down...tags and all.

I'll continue buy from there, but selling to them is a hassle and a half.

3
★★★☆☆

Took in a bin of clothes today. They turned them away...They told me they had a strong storage odor and they couldn't take them. Um...straight out of my son's drawers and to their store... I couldn't distinguish between the storage odor in the bin and the storage odor in the store. Smelled the same to me. Told to go home and launder and bring them back. No thanks....I'll just hand them down...tags and all.

I'll continue buy from there, but selling to them is a hassle and a half.

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.

I brought in a whole bunch of my daughter's toys that she's outgrown. I had 8 items and they gave me $42, which satisfied me enough. Better than throwing them away... But a few days later when I brought in 2 bins of gently used, season-appropriate infant clothes, they only accepted 10 items (for $12) and sent me back out with 2 bins of clothes. I believe it was because they're a bit overstocked on clothes (not selling nearly as much as they're buying from people). But my items were in good condition! Wasn't worth the trip that time around. Think I'll go back to selling my kids' stuff on eBay. A little more time consuming, but a lot less frustrating!

One more note - they don't tell you what they're giving you per item, just a grand total. I'd prefer to know what I'm getting for each... I might end up taking it back from them because I know it's worth more than what they're giving me. :o)

2
★★☆☆☆

I brought in a whole bunch of my daughter's toys that she's outgrown. I had 8 items and they gave me $42, which satisfied me enough. Better than throwing them away... But a few days later when I brought in 2 bins of gently used, season-appropriate infant clothes, they only accepted 10 items (for $12) and sent me back out with 2 bins of clothes. I believe it was because they're a bit overstocked on clothes (not selling nearly as much as they're buying from people). But my items were in good condition! Wasn't worth the trip that time around. Think I'll go back to selling my kids' stuff on eBay. A little more time consuming, but a lot less frustrating!

One more note - they don't tell you what they're giving you per item, just a grand total. I'd prefer to know what I'm getting for each... I might end up taking it back from them because I know it's worth more than what they're giving me. :o)

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This place is VERY picky. I brought in a lot of brand-new brand-name tags-still-on baby clothes that they wouldn't take. I was surprised compared to what they have on the racks!

The girls working behind the counter barely speak beyond what is necessary for transactions.

You're better off putting your stuff on e-bay.

2
★★☆☆☆

This place is VERY picky. I brought in a lot of brand-new brand-name tags-still-on baby clothes that they wouldn't take. I was surprised compared to what they have on the racks!

The girls working behind the counter barely speak beyond what is necessary for transactions.

You're better off putting your stuff on e-bay.

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.

My experience both shopping and selling was very poor. Customer service was horrible. The staff was very unfriendly, not very helpful and preoccupied with each other rather then helping the customers. The store had little to no name brand items. I brought in gently worn name brand baby clothing to sell, (which in my opinion was better than anything offered in the store) and was appalled by the offer made for my items. I would not recommend the store to anyone, better luck shopping at garage sales and flea markets.

1
★☆☆☆☆

My experience both shopping and selling was very poor. Customer service was horrible. The staff was very unfriendly, not very helpful and preoccupied with each other rather then helping the customers. The store had little to no name brand items. I brought in gently worn name brand baby clothing to sell, (which in my opinion was better than anything offered in the store) and was appalled by the offer made for my items. I would not recommend the store to anyone, better luck shopping at garage sales and flea markets.

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Not a bad store for trading stuff, You can find some really great items here for babies up through teenage sizes. The expectant Clothes, toys, accessories and room decorations and since they are used you get some really good deals. They are really picky when they take any stuff. They would reject if they feel the item is not worthy.

3
★★★☆☆

Not a bad store for trading stuff, You can find some really great items here for babies up through teenage sizes. The expectant Clothes, toys, accessories and room decorations and since they are used you get some really good deals. They are really picky when they take any stuff. They would reject if they feel the item is not worthy.

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I have bought things on occasion here but I do not sell anything to them. They are so picky about what they accept that it is not worth the trouble. They will reject something on the basis of very a very small pill on the clothes. Then I go over and look at their racks and they have things with stains and pills on them hanging on the racks. The employees are not friendly.

2
★★☆☆☆

I have bought things on occasion here but I do not sell anything to them. They are so picky about what they accept that it is not worth the trouble. They will reject something on the basis of very a very small pill on the clothes. Then I go over and look at their racks and they have things with stains and pills on them hanging on the racks. The employees are not friendly.

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I like to go here to buy something I may need at the last minute that I do not want to pay full price for. I brought my clothes here once to sell. They took them and then did not speak to me until the boss handed me my meager sum of money. I did not get to find out what each item was worth. I felt he was looking down at me. It was a strange experience I will not repeat!

3
★★★☆☆

I like to go here to buy something I may need at the last minute that I do not want to pay full price for. I brought my clothes here once to sell. They took them and then did not speak to me until the boss handed me my meager sum of money. I did not get to find out what each item was worth. I felt he was looking down at me. It was a strange experience I will not repeat!

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You can find some really great items here for babies up through teenage sizes. Also, clothing for the expectant mom. Clothes, toys, accessories and room decorations and since they are used you get some really good deals.

4
★★★★☆

You can find some really great items here for babies up through teenage sizes. Also, clothing for the expectant mom. Clothes, toys, accessories and room decorations and since they are used you get some really good deals.

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