Fairfield Shell

★★★☆☆
  • 5200 Providence Rd

    Virginia Beach, VA 23464

    Map & Directions
  • 757-495-0882

Automotive

Automotive
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The reviews titled "dangerous Place" and "losers" were both posted by former employees. It is unforunate the former employees feel it necessary to attempt to mis-lead customers instead of just moving on with their lives.
While we are certainly not perfect and sometimes things happen, it is Fairfield Shell's goal to provide Honest, Competitve Auto Repair. We strive to give the best customer service possible everyday, every customer!
If you have questions or what to get move information please call me @ 495-0882. Casey

2
★★★★★

The reviews titled "dangerous Place" and "losers" were both posted by former employees. It is unforunate the former employees feel it necessary to attempt to mis-lead customers instead of just moving on with their lives.
While we are certainly not perfect and sometimes things happen, it is Fairfield Shell's goal to provide Honest, Competitve Auto Repair. We strive to give the best customer service possible everyday, every customer!
If you have questions or what to get move information please call me @ 495-0882. Casey

.

A friend fell and broke her hip on an unmarked hump in the parking lot. She had to undergo surgery and physical therapy. The management is unsympathetic, and implied that since she walked across several times, she was trying to break her hip. I have just learned another customer fell and broke her arm and scraped it up real bad because they had water dripping from an air conditioner. The paint outside is very slick, and they would not even offer a discount on her $31.00 car repair bill. She also had surgery. I recently found out that when a customer enters their credit card at the pump, if they hang it up in the empty slot, (which there is not supposed to be an empty slot) the next person can come and steal gas off that other persons credit card. And management does nothing about this. There is an empty gas slot because this place had a hole in their underground tanks, causing water to get in the gas, which ruined many peoples cars. They also take advantage of old ladies. They tell them to get expensive repairs done to their cars which they do not need to make a big sale. The old ladies do not know any better when a mechanic is telling them if they dont get something fixed something horrible is going to happen to their car. It is a shame to take advantage of people who have limited incomes to make a big profit. Also the girl up front with two teeth is very rude and acts as if customers are inconveniencing her when they walk in. also the store is very dirty and has expired drinks and snacks.

0
★☆☆☆☆

A friend fell and broke her hip on an unmarked hump in the parking lot. She had to undergo surgery and physical therapy. The management is unsympathetic, and implied that since she walked across several times, she was trying to break her hip. I have just learned another customer fell and broke her arm and scraped it up real bad because they had water dripping from an air conditioner. The paint outside is very slick, and they would not even offer a discount on her $31.00 car repair bill. She also had surgery. I recently found out that when a customer enters their credit card at the pump, if they hang it up in the empty slot, (which there is not supposed to be an empty slot) the next person can come and steal gas off that other persons credit card. And management does nothing about this. There is an empty gas slot because this place had a hole in their underground tanks, causing water to get in the gas, which ruined many peoples cars. They also take advantage of old ladies. They tell them to get expensive repairs done to their cars which they do not need to make a big sale. The old ladies do not know any better when a mechanic is telling them if they dont get something fixed something horrible is going to happen to their car. It is a shame to take advantage of people who have limited incomes to make a big profit. Also the girl up front with two teeth is very rude and acts as if customers are inconveniencing her when they walk in. also the store is very dirty and has expired drinks and snacks.

Pros: none

Cons: management

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I have been taking my car to Ian for over 10 years. He has always been very honest and trustworthy. If anyone should write a negative review it must be out of spite or a personal vendetta. I wouldn't and will never take my car anywhere else to be serviced. If my car needs anything he will recommend it but will also tell me that I don't need things right away and that I can wait to have them taken care of down the road. I have recommended a lot of people to Ian's business and they still continue to go there. I will also make sure that they post a honest review as I'm quite sure and confident that they feel the same. Great job Ian and also to the outstanding team that work with you.

2
★★★★★

I have been taking my car to Ian for over 10 years. He has always been very honest and trustworthy. If anyone should write a negative review it must be out of spite or a personal vendetta. I wouldn't and will never take my car anywhere else to be serviced. If my car needs anything he will recommend it but will also tell me that I don't need things right away and that I can wait to have them taken care of down the road. I have recommended a lot of people to Ian's business and they still continue to go there. I will also make sure that they post a honest review as I'm quite sure and confident that they feel the same. Great job Ian and also to the outstanding team that work with you.

Pros: Best car service

.

Ian the owner is rude and not reliable. We were treated like second class citzen when we tried to explain the problem with our car. He told us he would have one of his men look at it when they had the time. We have only the one car and really need it for our everyday getting around. We rely on it to get back and forth to doctor visits. I know our car does not look like it is worth alot or maybe someone more important was waiting to have their car repaired, I don't know. I do know we will not be going back to this station.
Maybe needs to go into another line of work. Customer service is what it is all about.

0
★☆☆☆☆

Ian the owner is rude and not reliable. We were treated like second class citzen when we tried to explain the problem with our car. He told us he would have one of his men look at it when they had the time. We have only the one car and really need it for our everyday getting around. We rely on it to get back and forth to doctor visits. I know our car does not look like it is worth alot or maybe someone more important was waiting to have their car repaired, I don't know. I do know we will not be going back to this station.
Maybe needs to go into another line of work. Customer service is what it is all about.

Pros: Clean Station

.

clean station., but has been cleaner when another employee was there. Pleasant workers. Sometimes vending machines outside don't work. Prices are usually higher than other gas stations in the area

4
★★★★☆

clean station., but has been cleaner when another employee was there. Pleasant workers. Sometimes vending machines outside don't work. Prices are usually higher than other gas stations in the area

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