Duke & Pickett Svc Ctr

★★★★☆

About Duke & Pickett Svc Ctr

Automotive

Automotive
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I've known Bob Anderson for years; he is good man. These negative reviews are not accurate.

My fiance and I have been taking our cars to Bob's for years. I have enough of an automotive background to know an honest mechanic. Bob has always been fair with us. He goes out of his way to help our grandfather with rides and frequently gives us free advice. His shop is able to handle most of our problems. If they are not, he always gives us a good reference and an idea of what we should be looking at $$. I recommend Bob's Shell to everyone without reservation. This is a honest, dependable shop.

-Jason Maisch & Family

5
★★★★★

I've known Bob Anderson for years; he is good man. These negative reviews are not accurate.

My fiance and I have been taking our cars to Bob's for years. I have enough of an automotive background to know an honest mechanic. Bob has always been fair with us. He goes out of his way to help our grandfather with rides and frequently gives us free advice. His shop is able to handle most of our problems. If they are not, he always gives us a good reference and an idea of what we should be looking at $$. I recommend Bob's Shell to everyone without reservation. This is a honest, dependable shop.

-Jason Maisch & Family

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I left my car, which was running well, at Bob Anderson's Shell station to have a general winter prep done in October 2010. The bill was $987.00, which I readily paid. It was late at night and when I went to pick up the carand it wouldn't start. I had a friend drive me home and came back the next day to pick up the car. I went into the shop to let Bob know what happened. His response was, "If you're not satisfied take your car someplace else!!!" In the future, I will thankyou!!!!

1
★☆☆☆☆

I left my car, which was running well, at Bob Anderson's Shell station to have a general winter prep done in October 2010. The bill was $987.00, which I readily paid. It was late at night and when I went to pick up the carand it wouldn't start. I had a friend drive me home and came back the next day to pick up the car. I went into the shop to let Bob know what happened. His response was, "If you're not satisfied take your car someplace else!!!" In the future, I will thankyou!!!!

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I have been using Bob's Shell since 2000 and have never been disappointed. I have had everything done to my car from a simple oil change to a complete engine overhaul and have never been disappointed. I would recommend them to anyone.

5
★★★★★

I have been using Bob's Shell since 2000 and have never been disappointed. I have had everything done to my car from a simple oil change to a complete engine overhaul and have never been disappointed. I would recommend them to anyone.

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Well I had my car running just fine, parked at a Shell Gas station. I pumped in gas then tried to start the car up but the engine doesn't turn, at all. No noise or anything. The headlights and all equipment works perfect so I suspected it couldn't be the battery. I thought it was the neutral safety switch or the starter motor. Got the car towed to this location because they were on the AAA approved list.

Well, after doing their "diagnostics" etc they tell me it was the battery. I didn't know HOW this could be but they replaced the batter 120$ and charged me $200 (the difference being labor etc).

Two weeks later the car dies again, exact same problem (electronics works, lights work, engine doesn't turn) and this time they told me it was the Starter motor that was the problem (the battery they replaced wasn't even 2 years old)

Now they are asking to charge me $400. I tried to explain that this was the problem all along and not the battery, but they would not budge. I was willing to work with them but they insisted the problem was a battery the first time around.

So you be the judge.

1
★☆☆☆☆

Well I had my car running just fine, parked at a Shell Gas station. I pumped in gas then tried to start the car up but the engine doesn't turn, at all. No noise or anything. The headlights and all equipment works perfect so I suspected it couldn't be the battery. I thought it was the neutral safety switch or the starter motor. Got the car towed to this location because they were on the AAA approved list.

Well, after doing their "diagnostics" etc they tell me it was the battery. I didn't know HOW this could be but they replaced the batter 120$ and charged me $200 (the difference being labor etc).

Two weeks later the car dies again, exact same problem (electronics works, lights work, engine doesn't turn) and this time they told me it was the Starter motor that was the problem (the battery they replaced wasn't even 2 years old)

Now they are asking to charge me $400. I tried to explain that this was the problem all along and not the battery, but they would not budge. I was willing to work with them but they insisted the problem was a battery the first time around.

So you be the judge.

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I think Candy P is smokin' crack. I have been having my cars serviced at Duke and Pickett Shell since 2001. Nothing but exceptional, reasonable and affordable service. And, my wife, a striking 10, has spent considerable time there while waiting on her car to be serviced and has never seen or been a victim of any untoward behavior.

5
★★★★★

I think Candy P is smokin' crack. I have been having my cars serviced at Duke and Pickett Shell since 2001. Nothing but exceptional, reasonable and affordable service. And, my wife, a striking 10, has spent considerable time there while waiting on her car to be serviced and has never seen or been a victim of any untoward behavior.

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And the owner Mr. Anderson is a total "Dirty Old Man"
Can't keep his flirting and hands to himself!
Ugh.. If you like to be overcharged and be leared at, this is the place for you!

1
★☆☆☆☆

And the owner Mr. Anderson is a total "Dirty Old Man"
Can't keep his flirting and hands to himself!
Ugh.. If you like to be overcharged and be leared at, this is the place for you!

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.

As a 23-year-old female, every time I bring my car somewhere for service, they usually try to convince me to pay extra to have all kinds of things done that I later find were anywhere from unneccessary to totally bogus. At the Shell at Duke and Pickett, I brought my car in for some routine maintenance, and for the first time, no one tried to convince me that I needed anything else done besides what I asked for. They had excellent customer service. Also, the final cost was exactly the same as what they had estimated for me - there were no unexpected costs like I have usually experienced. It turned out that one of the parts I needed cost $44 more than what they had put on the estimate, but rather than charge me $44 more than what they had said, Bobby gave me a $44 discount on labor so it ended up being exactly the same as the estimate. Also, after calling around to several other places in Alexandria, they had the best prices and the shortest wait for the maintenance I needed (transmission service, new fuel filter, and tire rotation).

5
★★★★★

As a 23-year-old female, every time I bring my car somewhere for service, they usually try to convince me to pay extra to have all kinds of things done that I later find were anywhere from unneccessary to totally bogus. At the Shell at Duke and Pickett, I brought my car in for some routine maintenance, and for the first time, no one tried to convince me that I needed anything else done besides what I asked for. They had excellent customer service. Also, the final cost was exactly the same as what they had estimated for me - there were no unexpected costs like I have usually experienced. It turned out that one of the parts I needed cost $44 more than what they had put on the estimate, but rather than charge me $44 more than what they had said, Bobby gave me a $44 discount on labor so it ended up being exactly the same as the estimate. Also, after calling around to several other places in Alexandria, they had the best prices and the shortest wait for the maintenance I needed (transmission service, new fuel filter, and tire rotation).

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This business goes above and beyond, we have had an on-going problem with our car - they have helped many times and didn't charge to reset the computer and are very friendly and pleasant to deal with and make an effort to get to know all their customers.

5
★★★★★

This business goes above and beyond, we have had an on-going problem with our car - they have helped many times and didn't charge to reset the computer and are very friendly and pleasant to deal with and make an effort to get to know all their customers.

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