Wells & Co Jewelers

★★☆☆☆
  • 1544 Laskin Rd Ste 214

    Virginia Beach, VA 23451

    Map & Directions
  • 757-491-3033

About Wells & Co Jewelers

Hours
Mon-Fri 10am-6pm, Sat 10am-4pm

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Rude service, and from the owner at that! Short version: The owner falsely stated that my engagement ring was a fake and an imitation of a designer ring and said none of their rings would match an imitation!

Long version: I went in to look for a wedding band to compliment the Scott Kay engagement ring my fiance purchased. The owner looked at my ring and told me "This isn't a Scott Kay. We don't have any bands that will match this". I then told him it was a Scott Kay, told him where it was purchased and even showed him the engraving inside the band stating the designer. I then stated that I wasn't looking for the exact band made to go with the ring, just something that would nicely compliment it. He then showed me a Scott Kay engagement ring, said "I think this is what yours is trying to imitate, and this is the band that goes with it. The store your ring was purchased at doesn't even sell the Scott Kay line."All with a smug tone to his voice. I was completely appalled and near tears. When I visited the jeweler where my ring was purchased, they informed me that they most certainly carry the Scott Kay line and mine was most definitely not an imitation. I called Wells and spoke with the man who had waited on me, (who I found out was the owner) informed him of his mistake and he offered no apology and still stated that he didn't believe the other jeweler carried Scott Kay. Ugh, pompous and ignorant, a very unpleasant combination.

1
★☆☆☆☆

Rude service, and from the owner at that! Short version: The owner falsely stated that my engagement ring was a fake and an imitation of a designer ring and said none of their rings would match an imitation!

Long version: I went in to look for a wedding band to compliment the Scott Kay engagement ring my fiance purchased. The owner looked at my ring and told me "This isn't a Scott Kay. We don't have any bands that will match this". I then told him it was a Scott Kay, told him where it was purchased and even showed him the engraving inside the band stating the designer. I then stated that I wasn't looking for the exact band made to go with the ring, just something that would nicely compliment it. He then showed me a Scott Kay engagement ring, said "I think this is what yours is trying to imitate, and this is the band that goes with it. The store your ring was purchased at doesn't even sell the Scott Kay line."All with a smug tone to his voice. I was completely appalled and near tears. When I visited the jeweler where my ring was purchased, they informed me that they most certainly carry the Scott Kay line and mine was most definitely not an imitation. I called Wells and spoke with the man who had waited on me, (who I found out was the owner) informed him of his mistake and he offered no apology and still stated that he didn't believe the other jeweler carried Scott Kay. Ugh, pompous and ignorant, a very unpleasant combination.

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I sometimes wonder if individuals who write these reviews even visit the establishments they write about or have some other motive... I don't usually respond to these but I came across this comment when I was searching to buy something from Wells & Co., of Va Beach, again. This time for the Christmas '09 season. My experience with Wells & Company Jewelers has entailed the most incredible service, from an extremely helpful & knowledgeable staff. Always being respectful and considerate to others, the owner and staff have been most gracious and very professional to me and my family. They really know quality and service-it exudes throughout their location. I do and will continue to go back.

Have a very Merry Christmas and may your New Year bring new blessings, opportunity and joy.

5
★★★★★

I sometimes wonder if individuals who write these reviews even visit the establishments they write about or have some other motive... I don't usually respond to these but I came across this comment when I was searching to buy something from Wells & Co., of Va Beach, again. This time for the Christmas '09 season. My experience with Wells & Company Jewelers has entailed the most incredible service, from an extremely helpful & knowledgeable staff. Always being respectful and considerate to others, the owner and staff have been most gracious and very professional to me and my family. They really know quality and service-it exudes throughout their location. I do and will continue to go back.

Have a very Merry Christmas and may your New Year bring new blessings, opportunity and joy.

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terrible service, snobby staff, especially the owner who is only interested in leaving his office if some one looks wealthy and is interested in diamonds.Would never go back!

1
★☆☆☆☆

terrible service, snobby staff, especially the owner who is only interested in leaving his office if some one looks wealthy and is interested in diamonds.Would never go back!

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1 out of 1 people found this review helpful.

 

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