Tolson Appliance Ctr

★★★☆☆
  • 470 Broadview Ave

    Warrenton, VA 20186

    Map & Directions
  • 540-347-3030

About Tolson Appliance Ctr

Hours
Mon-Fri 8am-5pm, Sat 8am-1pm
3.0 2
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Their website talks a lot about ..."get the Tolsons experience...". Boy, did I ever! Paid $45 up-front shop fee to have them troubleshoot an a/c unit for non-cooling issue.

RESULT: They sat on the unit for 2 full weeks while my email and phone inquiries for status on the work went unanswered. Did not respect my time and didn't have the basic courtesy to keep me apprised of delays.

ACTION: Exasperated, I finally gave up and realized they were never going to inspect the unit and picked up (with a $45 refund, of course).

FINDINGS:
(1) No apology from service manager for 2-weeks of inconvenience and complete lack of action in scheduling work. No desire to right the situation.

(2) Employed 2 HVAC techs - insufficient given searing triple-digit temps and flood of refrigeration calls. Also, helps when 1 of the 2 techs on staff isn't cut loose on vacation!

(3) No desire to perform the work because it apparently wasn't profitable to do so. Would have appreciated this candor up-front!

Do yourself a favor and think long and hard before looking to Tolsons to service your appliances. This mom and pop has some glaring and obvious deficiencies related to staffing resources, work scheduling, customer service and all important follow-up.

1
★☆☆☆☆

Their website talks a lot about ..."get the Tolsons experience...". Boy, did I ever! Paid $45 up-front shop fee to have them troubleshoot an a/c unit for non-cooling issue.

RESULT: They sat on the unit for 2 full weeks while my email and phone inquiries for status on the work went unanswered. Did not respect my time and didn't have the basic courtesy to keep me apprised of delays.

ACTION: Exasperated, I finally gave up and realized they were never going to inspect the unit and picked up (with a $45 refund, of course).

FINDINGS:
(1) No apology from service manager for 2-weeks of inconvenience and complete lack of action in scheduling work. No desire to right the situation.

(2) Employed 2 HVAC techs - insufficient given searing triple-digit temps and flood of refrigeration calls. Also, helps when 1 of the 2 techs on staff isn't cut loose on vacation!

(3) No desire to perform the work because it apparently wasn't profitable to do so. Would have appreciated this candor up-front!

Do yourself a favor and think long and hard before looking to Tolsons to service your appliances. This mom and pop has some glaring and obvious deficiencies related to staffing resources, work scheduling, customer service and all important follow-up.

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They carry top of the line products and brands. Their good prices make it easy to buy local. The staff is knowledgeable, very helpful and very friendly.

5
★★★★★

They carry top of the line products and brands. Their good prices make it easy to buy local. The staff is knowledgeable, very helpful and very friendly.

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