Hall Nissan Virginia Beach

★★☆☆☆
  • 3757 Bonney Rd

    Virginia Beach, VA 23452

    Map & Directions
  • 877-430-1752

About Hall Nissan Virginia Beach

Categories
  • Auto Dealers
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  • Nissan
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Details
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Used Cars
Hours
M-F 7:30am-9pm, Sa 8am-8pm, Su 12pm-5pm
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2.0 4
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I purchased a new Altima with 18 miles on it(6 of which were from the test drive)on March 9. It was a long process, about a week, from the time I first went into the dealership until I signed the deal. I wasn't really in a rush and I wanted to make sure I didn't walk out with something I couldn't afford. The internet price on the car was around $23,000 so when I went in they offered me $22,000 but the payment was $10 higher than I wanted so I sent it back to the finance manager, Joel Bailey. They came back, saying they were able to get a lower interest rate thus lowering the monthly payment so I accepted. However, when I got home and looked over the paperwork I noticed that while the interest rate had been lowered the price of the car was $24,500. I was mad about it but realized I should have caught this when going over the deal with Joel.

Fast forward to this week. I became privy to information relating to my car on March 27. I was told there had been prior repairs performed on the car. I contacted the dealership and was told to come on Thursday to speak to the manager. I was led into an office with a salesman and Arnell Johnson, sales manager. Arnell's first questions to me were to ask how I even found out about the prior damage (car being keyed on the left side) and could I tell it had been repaired. His tone suggested that I was never meant to know. He presented me with a document and requested me to sign it. It was dated March 9, stated I was acknowledging I had prior knowledge of the damage, which was listed as $3000, before I purchased the car and attached to an estimate for the work that was performed. It also stated that Hall would be released from any further liability related to the damage. Arnell tried to convince me that since there had been no mechanical damage to the car and Hall would guarantee their body and paint work that I had nothing to worry about. I replied by stating that if I would of had prior knowledge of the damage I wouldn't have purchased the car and their failure to disclose the information didn't allow me to make an informed decision. I asked him several time what other options I had and he just shrugged his shoulders and said he couldn't tell me what to do. After going around in this circle for ten minutes I refused to sign and informed him I would be seeking advice from someone versed in Va consumer protection laws.

Although this is an ongoing issue I wanted to warn people before dealing with Hall. The failure to disclose prior body damage which took 40 labor hours to repair, over pricing a car from their advertised price and refusing to give a customer options to rectify the situation shows a lack of integrity with the staff at Hall Nissan. I would have been happy with any offer to make it right but I was only met with shoulder shrugs and blank stares. I feel like I have been taken advantage of during this process and I hope by reading my post at least one person will turn the other way before dealing with Hall Nissan.

1
★☆☆☆☆

I purchased a new Altima with 18 miles on it(6 of which were from the test drive)on March 9. It was a long process, about a week, from the time I first went into the dealership until I signed the deal. I wasn't really in a rush and I wanted to make sure I didn't walk out with something I couldn't afford. The internet price on the car was around $23,000 so when I went in they offered me $22,000 but the payment was $10 higher than I wanted so I sent it back to the finance manager, Joel Bailey. They came back, saying they were able to get a lower interest rate thus lowering the monthly payment so I accepted. However, when I got home and looked over the paperwork I noticed that while the interest rate had been lowered the price of the car was $24,500. I was mad about it but realized I should have caught this when going over the deal with Joel.

Fast forward to this week. I became privy to information relating to my car on March 27. I was told there had been prior repairs performed on the car. I contacted the dealership and was told to come on Thursday to speak to the manager. I was led into an office with a salesman and Arnell Johnson, sales manager. Arnell's first questions to me were to ask how I even found out about the prior damage (car being keyed on the left side) and could I tell it had been repaired. His tone suggested that I was never meant to know. He presented me with a document and requested me to sign it. It was dated March 9, stated I was acknowledging I had prior knowledge of the damage, which was listed as $3000, before I purchased the car and attached to an estimate for the work that was performed. It also stated that Hall would be released from any further liability related to the damage. Arnell tried to convince me that since there had been no mechanical damage to the car and Hall would guarantee their body and paint work that I had nothing to worry about. I replied by stating that if I would of had prior knowledge of the damage I wouldn't have purchased the car and their failure to disclose the information didn't allow me to make an informed decision. I asked him several time what other options I had and he just shrugged his shoulders and said he couldn't tell me what to do. After going around in this circle for ten minutes I refused to sign and informed him I would be seeking advice from someone versed in Va consumer protection laws.

Although this is an ongoing issue I wanted to warn people before dealing with Hall. The failure to disclose prior body damage which took 40 labor hours to repair, over pricing a car from their advertised price and refusing to give a customer options to rectify the situation shows a lack of integrity with the staff at Hall Nissan. I would have been happy with any offer to make it right but I was only met with shoulder shrugs and blank stares. I feel like I have been taken advantage of during this process and I hope by reading my post at least one person will turn the other way before dealing with Hall Nissan.

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The sales department was great, however, the finance folks leave something to be desired. Long story short the finance folks told me that they would call me by 10:30 am on a Wed. By 1PM I hadn't received a call so I called and asked for the finance person that I was dealing with. I was told that he was off for the day. I then told Hall that I needed my answer by 4. At 3 I went to the dealership and the finance person who was off that day was out back smoking. At this point I lost all respect for the finance department and had the deal rolled backed. The finance department is the worst that I have ever dealt with and I purchase vehicles every two years.

1
★☆☆☆☆

The sales department was great, however, the finance folks leave something to be desired. Long story short the finance folks told me that they would call me by 10:30 am on a Wed. By 1PM I hadn't received a call so I called and asked for the finance person that I was dealing with. I was told that he was off for the day. I then told Hall that I needed my answer by 4. At 3 I went to the dealership and the finance person who was off that day was out back smoking. At this point I lost all respect for the finance department and had the deal rolled backed. The finance department is the worst that I have ever dealt with and I purchase vehicles every two years.

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2 out of 2 people found this review helpful.

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I purchased a nissan murano on 03/01/08, In Hall virginia beach. All the sale department misinformed and mislead me. They all took 5k extra from me by misleading me and when I complained it, they told me to go to lawyer. Staffs is the Virginia beach are cheaters. And when I told them that they are cheaters and I want to return the murano on 03/04, they say I can't do that. They sold the murano that was used for demo in more higher price then brand new murano..They are liers I will sue them, I already have taked to the laywer
Dont buy from them, please find another dealer...take my work on this

1
★☆☆☆☆

I purchased a nissan murano on 03/01/08, In Hall virginia beach. All the sale department misinformed and mislead me. They all took 5k extra from me by misleading me and when I complained it, they told me to go to lawyer. Staffs is the Virginia beach are cheaters. And when I told them that they are cheaters and I want to return the murano on 03/04, they say I can't do that. They sold the murano that was used for demo in more higher price then brand new murano..They are liers I will sue them, I already have taked to the laywer
Dont buy from them, please find another dealer...take my work on this

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2 out of 2 people found this review helpful.

.

Hall in general is a GREAT PLACE to buy a car. They have fair and reasonable deals. Their finance department is able to get just aboutanyone financed. They have their own finance company, so if you need credit help, they are able to get you financed.

5
★★★★★

Hall in general is a GREAT PLACE to buy a car. They have fair and reasonable deals. Their finance department is able to get just aboutanyone financed. They have their own finance company, so if you need credit help, they are able to get you financed.

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0 out of 2 people found this review helpful.

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More about Hall Nissan Virginia Beach

Automotive Used and New Dealers, Repairs and Services, Parts and Accessories Brands Carried: Nissan, Car, SUV, Truck, Hybrid, Van, Sedan, Coupe, Convertible, Versa, Cube, Sentra, Altima, Maxima, Z, GT-R, Rogue, Murano, Xterra, Pathfinder, Armada, Frontier, Titan, Certified Pre-Owned

 

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