Blue Ridge Tire Inc

★★★☆☆
  • 700 Old Furnace Rd

    Harrisonburg, VA 22802

    Map & Directions
  • 540-434-5935

Automotive

Automotive
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We had a flat tire that needed to be changed. While this company performed that task just fine, I was appalled at their lack of customer service. We were speaking with the owner, and it seemed feeding us religious and political beliefs was his calling. He was fairly aggressive in handing out Christian paperwork. Prepare to be subjected to religious and political beliefs, not just the tire you had come to get.

2
★★☆☆☆

We had a flat tire that needed to be changed. While this company performed that task just fine, I was appalled at their lack of customer service. We were speaking with the owner, and it seemed feeding us religious and political beliefs was his calling. He was fairly aggressive in handing out Christian paperwork. Prepare to be subjected to religious and political beliefs, not just the tire you had come to get.

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I had been in several different times and their service was satisfactory until my last visit. I went in for oil change and tire rotation and balance, walked out with a broken glove box. They said it was normal wear and tear where it broke when they opened it. They did offer to buy the outer lock part at $26 to see if that would fix it, but they would NOT replace the glove box which is $640! So I am still stuck with a broken glove box as I cannot afford to buy a new one myself at this moment. I will never take my business back there or refer anyone to them! A week later from being there, the plastic under guard on my car also fell down and started dragging the ground from where I can only assume they didn't replace the bolts and clamps that hold it up since there was none in there! I am staying far away! I didn't plan on having my Lexus screwed up as much as it is!

1
★☆☆☆☆

I had been in several different times and their service was satisfactory until my last visit. I went in for oil change and tire rotation and balance, walked out with a broken glove box. They said it was normal wear and tear where it broke when they opened it. They did offer to buy the outer lock part at $26 to see if that would fix it, but they would NOT replace the glove box which is $640! So I am still stuck with a broken glove box as I cannot afford to buy a new one myself at this moment. I will never take my business back there or refer anyone to them! A week later from being there, the plastic under guard on my car also fell down and started dragging the ground from where I can only assume they didn't replace the bolts and clamps that hold it up since there was none in there! I am staying far away! I didn't plan on having my Lexus screwed up as much as it is!

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We live near Nashville, Tennessee. Vacationing last summer, we were lodging near Harrisonburg at the Massanutten Resort . We needed 2 tires for our car. We stopped in, were greeted and treated very friendly by the knowledgable family staff there. Within 45 minutes we were back on the road and the tires have done great ever since. Wish we could find that level of service from a family owned shop back home.

5
★★★★★

We live near Nashville, Tennessee. Vacationing last summer, we were lodging near Harrisonburg at the Massanutten Resort . We needed 2 tires for our car. We stopped in, were greeted and treated very friendly by the knowledgable family staff there. Within 45 minutes we were back on the road and the tires have done great ever since. Wish we could find that level of service from a family owned shop back home.

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1 out of 1 people found this review helpful.

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Had work done on my car last week. Service work was not satisfactory and customer service was worse when I asked questions about the job they done. The rude man keep saying we have been in business for 41 years, who cares if they have been in business for 41 years!!!

1
★☆☆☆☆

Had work done on my car last week. Service work was not satisfactory and customer service was worse when I asked questions about the job they done. The rude man keep saying we have been in business for 41 years, who cares if they have been in business for 41 years!!!

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0 out of 1 people found this review helpful.

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I have purchased tires on two different occasions from BRT and will continue to do so in the future. They offer accurate, honest advice and got me taken care of with a level of customer service that is all but a thing of the past. I highly recommend you give them the opportunity to impress you.

5
★★★★★

I have purchased tires on two different occasions from BRT and will continue to do so in the future. They offer accurate, honest advice and got me taken care of with a level of customer service that is all but a thing of the past. I highly recommend you give them the opportunity to impress you.

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1 out of 1 people found this review helpful.

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Their inaccurate auto inspection cost me several hours, and it almost cost me to buy a new motor mount. Fortunately, the inspecting State Police officer was present, and he told them that they were incorrectly interpreting the regulations.

The nightmare? My resulting experience, as I waited for them to give me the correct sticker. A shy customer asked me my opinion on her tires. I walked around her car and gave her my opinion. I entered the office and the owner immediately shouted at me ??what did you tell her? I don??t need your help?. Since there were other customers between him and me, I said nothing.

I quietly told the young manager, ??I am never coming back here again?. He responded with hostility and said that I was not welcome on their property. I tried to explain to him what I told the customer, but he would not let me finish a sentence and he just continued with his hostility.

Obviously, I will never return there.

BTW, I told the customer that her tires would probably not last more than a few months and that they were probably not safe if it was winter.

I sincerely pray that they learn from this episode.

1
★☆☆☆☆

Their inaccurate auto inspection cost me several hours, and it almost cost me to buy a new motor mount. Fortunately, the inspecting State Police officer was present, and he told them that they were incorrectly interpreting the regulations.

The nightmare? My resulting experience, as I waited for them to give me the correct sticker. A shy customer asked me my opinion on her tires. I walked around her car and gave her my opinion. I entered the office and the owner immediately shouted at me ??what did you tell her? I don??t need your help?. Since there were other customers between him and me, I said nothing.

I quietly told the young manager, ??I am never coming back here again?. He responded with hostility and said that I was not welcome on their property. I tried to explain to him what I told the customer, but he would not let me finish a sentence and he just continued with his hostility.

Obviously, I will never return there.

BTW, I told the customer that her tires would probably not last more than a few months and that they were probably not safe if it was winter.

I sincerely pray that they learn from this episode.

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0 out of 1 people found this review helpful.

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This is a very friendly store with honest people. Anytime I need service work performed, my husband and I agree that we can trust the employees of Blue Ridge Tire. After having my oil changed at another service station that ended of costing over $180 on extras that were not needed, I know when at Blue Ridge Tire they tell me I need something on my car, I do indeed listen to them it a good place I can trust becasue they are a family christian business.

5
★★★★★

This is a very friendly store with honest people. Anytime I need service work performed, my husband and I agree that we can trust the employees of Blue Ridge Tire. After having my oil changed at another service station that ended of costing over $180 on extras that were not needed, I know when at Blue Ridge Tire they tell me I need something on my car, I do indeed listen to them it a good place I can trust becasue they are a family christian business.

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1 out of 1 people found this review helpful.

More about Blue Ridge Tire Inc

VA State Inspection Station, Tires, Wheels, Wheel Alignments, Transmission Fluid Exchange, Coolant Exchange, Shocks, Struts, Batteries, Brakes, Oil Change, Tire Rotations

 

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