Kingstowne Cleaners

★☆☆☆☆
  • 5965 Kingstowne Towne Ctr

    Alexandria, VA 22315

    Map & Directions
  • 703-921-1977

About Kingstowne Cleaners

Hours
Mon - Fri, 7am - 7:30pm; Sat, 8am - 6pm; Sun, closed

Personal Services

Personal Services
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Although the experience I had was a few years ago, I just now came across this outlet to express it. I took around 8 pairs of pants in to this dry cleaners to have taken in or hemmed. They had me try each on in the store and pinned them to my satisfaction of where I would like the final product to end up. However, after picking up the final product and taking them home, I discovered that some of the pants were still way too big. I took them back, explained that they had not been taken in enough and asked them to take them in further. After spending over $100 on the original alterations, they expected me to pay again to have them correct their mistakes! I told them that I would not pay, that they did not complete the original job I had already paid for. They agreed to take the pants in further but told me to never come back there (they really did say this!) and I assured them that believe me, I never would. In all these years, I never have and they are right across the street from where I live and certainly the most convenient dry cleaner to me.

1
★☆☆☆☆

Although the experience I had was a few years ago, I just now came across this outlet to express it. I took around 8 pairs of pants in to this dry cleaners to have taken in or hemmed. They had me try each on in the store and pinned them to my satisfaction of where I would like the final product to end up. However, after picking up the final product and taking them home, I discovered that some of the pants were still way too big. I took them back, explained that they had not been taken in enough and asked them to take them in further. After spending over $100 on the original alterations, they expected me to pay again to have them correct their mistakes! I told them that I would not pay, that they did not complete the original job I had already paid for. They agreed to take the pants in further but told me to never come back there (they really did say this!) and I assured them that believe me, I never would. In all these years, I never have and they are right across the street from where I live and certainly the most convenient dry cleaner to me.

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I recently brought in 5 designer dress shirts to be dry cleaned and after picking them up I realized that they had mistakenly been laundered instead of dry cleaned. Unfortunately, all of the shirts are now worthless b/c they don't even fit anymore and when I discussed the matter with Kingstowne Cleaners they were completely unwilling to rectify the situation in anyway. Take your business elsewhere....

1
★☆☆☆☆

I recently brought in 5 designer dress shirts to be dry cleaned and after picking them up I realized that they had mistakenly been laundered instead of dry cleaned. Unfortunately, all of the shirts are now worthless b/c they don't even fit anymore and when I discussed the matter with Kingstowne Cleaners they were completely unwilling to rectify the situation in anyway. Take your business elsewhere....

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1 out of 1 people found this review helpful.

 

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