Dominion Psychiatric Assoc

★★★★☆
  • 2580 Potters Rd

    Virginia Beach, VA 23454

    Map & Directions
  • 757-498-9391

About Dominion Psychiatric Assoc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
More choices in Virginia Beach:
Resultset_next

Armstead Corp

509 Virginia Dare Dr Virginia Beach, VA

Resultset_next

Atlantic Psychiatric Svc

500 Viking Drive Suite 200 Virginia Beach, VA

4.4074 27
Hi! Sign in to let us know how Dominion Psychiatric Assoc was?
Write a Review
.

I was a patient there for 13 years. The doctor would keep you waiting two and three hours. The therapist would cut my sessions short and bill my insurance for the full hour. I spoke with office manger I was told the issue would be

3
★★★★★

I was a patient there for 13 years. The doctor would keep you waiting two and three hours. The therapist would cut my sessions short and bill my insurance for the full hour. I spoke with office manger I was told the issue would be

.

Wow someone feel the same way I do.\r
1. Poor customer service\r
2. They don't call to verify insurance until the claim is not paid.\r
3. The staff dress unprofessional.\r
4. The offices is rude and they do not have compassion for the

3
★★★★★

Wow someone feel the same way I do.\r
1. Poor customer service\r
2. They don't call to verify insurance until the claim is not paid.\r
3. The staff dress unprofessional.\r
4. The offices is rude and they do not have compassion for the

.

Three words, Lacking Customer Service!!! I was due to be a first time patient to this practice but after my initial encounter with the scheduling team I won't be a patient at all. The team member who helped me was rude and when I got off

3
★★★★★

Three words, Lacking Customer Service!!! I was due to be a first time patient to this practice but after my initial encounter with the scheduling team I won't be a patient at all. The team member who helped me was rude and when I got off

.

Awful experience. First, you have to leave a message and wait for a call back to schedule an appointment. After getting no response, my doctor scheduled on my behalf. I was told my insurance would cover the cost of the visit. I was

3
★★★★★

Awful experience. First, you have to leave a message and wait for a call back to schedule an appointment. After getting no response, my doctor scheduled on my behalf. I was told my insurance would cover the cost of the visit. I was

.

Heartless personnel and management\r
\r
Nothing whatever of your personal story matters to the heartless underlings who decide if you can see one of their doctors. Unlike receptionists who will tell you if and when you can be seen, they

3
★★★★★

Heartless personnel and management\r
\r
Nothing whatever of your personal story matters to the heartless underlings who decide if you can see one of their doctors. Unlike receptionists who will tell you if and when you can be seen, they

.

I cant believe all the negative feedback. Ok, so yes every Doctors appointments have back up's preventing to see them when they were scheduled, however after the first hour (Ali F) Why didn't you go up a reschedule then, you never know of

3
★★★★★

I cant believe all the negative feedback. Ok, so yes every Doctors appointments have back up's preventing to see them when they were scheduled, however after the first hour (Ali F) Why didn't you go up a reschedule then, you never know of

.

Appt was 1045 and at 145 I decided to get my money back and leave which they were nice about. Office could use some updates - for as busy as they are, they should be able to afford new carpeting. I probably should have stayed and been

3
★★★★★

Appt was 1045 and at 145 I decided to get my money back and leave which they were nice about. Office could use some updates - for as busy as they are, they should be able to afford new carpeting. I probably should have stayed and been

.

Came out of rehab in another state and came to this IOP for ongoing work. They helped me with triggers and I got on some medication that kept me from having bad cravings.

3
★★★★★

Came out of rehab in another state and came to this IOP for ongoing work. They helped me with triggers and I got on some medication that kept me from having bad cravings.

.

This is an excellent program. I came out of an inpatient rehab and joined their IOP. It has helped me immensely. My experience does not reflect others on this board.

3
★★★★★

This is an excellent program. I came out of an inpatient rehab and joined their IOP. It has helped me immensely. My experience does not reflect others on this board.

.

I had a good experience with this rehab program. I went to IOP for six weeks and then they don't have aftercare for one year. The aftercare is free. Peggy and Kim are awesome. They really care. I got my life back thanks to these folks.

3
★★★★★

I had a good experience with this rehab program. I went to IOP for six weeks and then they don't have aftercare for one year. The aftercare is free. Peggy and Kim are awesome. They really care. I got my life back thanks to these folks.

.

I haven't been in years, but as the other reviews I stopped going many years ago because of the bad customer service. I always had to wait between 30-45 mins to be seen and that was on a good day.. and the front desk people treat people

3
★★★★★

I haven't been in years, but as the other reviews I stopped going many years ago because of the bad customer service. I always had to wait between 30-45 mins to be seen and that was on a good day.. and the front desk people treat people

.

The Dr I was seeing at Dominion was OK however, I needed an Rx refilled and my mail order company tried getting in touch with Debbie for 10 days. I then tried calling her and left 2 messages. She never return the pharmacy or my calls at

3
★★★★★

The Dr I was seeing at Dominion was OK however, I needed an Rx refilled and my mail order company tried getting in touch with Debbie for 10 days. I then tried calling her and left 2 messages. She never return the pharmacy or my calls at

.

I tried to make an appt. for 3 days. Katherine's voice mail came on everytime and now it's full. She called back once after my first call and I missed it, so I kept trying but she never returned anymore calls. Apparently, they don't need

3
★★★★★

I tried to make an appt. for 3 days. Katherine's voice mail came on everytime and now it's full. She called back once after my first call and I missed it, so I kept trying but she never returned anymore calls. Apparently, they don't need

.

ok i read the reviews and i am so scared to go. I have an appt. tomorrow and after reading these reviews i am not sure i want to go here. I guess i read these a little to late. I am going to go an pray i have a great experience each time i

3
★★★★★

ok i read the reviews and i am so scared to go. I have an appt. tomorrow and after reading these reviews i am not sure i want to go here. I guess i read these a little to late. I am going to go an pray i have a great experience each time i

.

My elderly father was scheduled for his first appointment on a Sunday at 6:00 p.m. - he was referred by his PCP. After my father and mother arrive and fill out the registration paperwork, (there was no receptionist in sight), they watch

3
★★★★★

My elderly father was scheduled for his first appointment on a Sunday at 6:00 p.m. - he was referred by his PCP. After my father and mother arrive and fill out the registration paperwork, (there was no receptionist in sight), they watch

.

1st appointment-Seen on time and Doctor prescribed medicine that was absolutely the correct diagnosis, on the way out I sked appt#2

2nd appointment-was running a few minutes late so gave a courtesy call where I was treated like I was insane because the girl apparently didn;'t bother scheduling my appointment with the doctor and only gave me a useless card.

3rd appointment-arrive early, wait 30 minutes for Doctor. While waiting the front clerks joke a girl after she walked outside. Then when the Doctor came out.......he walked right past me for his next appointment.

At this point I decide these people are inefficient and a bunch of morons and walk out. Add is ten times easier to deal with than these people.

Then, they send me a bill. On that bill they notate the co-payment and a missed appointment fee for the same day which confirmed both their inefficiency as well as their idiocracy.

I call them, tell the girl the obvious blunder, low and behold today I get the same bill again. Idiots Idiots Idiots. I hate talking bad about people but these people are truly idiots. There should be an option for no stars!

0
★☆☆☆☆

1st appointment-Seen on time and Doctor prescribed medicine that was absolutely the correct diagnosis, on the way out I sked appt#2

2nd appointment-was running a few minutes late so gave a courtesy call where I was treated like I was insane because the girl apparently didn;'t bother scheduling my appointment with the doctor and only gave me a useless card.

3rd appointment-arrive early, wait 30 minutes for Doctor. While waiting the front clerks joke a girl after she walked outside. Then when the Doctor came out.......he walked right past me for his next appointment.

At this point I decide these people are inefficient and a bunch of morons and walk out. Add is ten times easier to deal with than these people.

Then, they send me a bill. On that bill they notate the co-payment and a missed appointment fee for the same day which confirmed both their inefficiency as well as their idiocracy.

I call them, tell the girl the obvious blunder, low and behold today I get the same bill again. Idiots Idiots Idiots. I hate talking bad about people but these people are truly idiots. There should be an option for no stars!

Pros: I'll have to get back to you on that one

Cons: I'll have to list them in details section

.

I have been coming to DPA for years. While they are a busy office, I don't find my experience here different from other top practices in the area. They have made definite improvements over the last year. The phones are being answered more promptly, the front desk is very helpful and they even gave the waiting room a makeover!

2
★★★★★

I have been coming to DPA for years. While they are a busy office, I don't find my experience here different from other top practices in the area. They have made definite improvements over the last year. The phones are being answered more promptly, the front desk is very helpful and they even gave the waiting room a makeover!

Pros: Attentive staff and providers

Cons: busy office, parking

.

Had to schedule our first marriage counseling session six weeks in advance.... We get there, wait for an HOUR, and the bumbling doctor (Ludford) comes out and says there was some insurance problem and he can't see us! We're convinced to reschedule, never get a confirmation call (for the new date), and find out we've been pushed even further out. We say FORGET IT, a WEEK goes by, and the doctor calls (at TEN PM) begging us to give him a chance, telling us he could "squeeze" us in.... in 3 more weeks!!! Told him he's crazy calling us at 10 PM (we have an infant who was sound asleep til the phone rang), and he's even crazier if he thinks we're going to schedule a 3rd appt with him.

All this place managed to do was amplify the issues in our marriage and place more stress on our relationship. The doctors are uppity and think their time is more valuable than yours. Don't waste your time or money..... go to "CENTER FOR EFFECTIVE CHANGE," also on Lynnhaven. Dr. Michael Barton is great.

0
★☆☆☆☆

Had to schedule our first marriage counseling session six weeks in advance.... We get there, wait for an HOUR, and the bumbling doctor (Ludford) comes out and says there was some insurance problem and he can't see us! We're convinced to reschedule, never get a confirmation call (for the new date), and find out we've been pushed even further out. We say FORGET IT, a WEEK goes by, and the doctor calls (at TEN PM) begging us to give him a chance, telling us he could "squeeze" us in.... in 3 more weeks!!! Told him he's crazy calling us at 10 PM (we have an infant who was sound asleep til the phone rang), and he's even crazier if he thinks we're going to schedule a 3rd appt with him.

All this place managed to do was amplify the issues in our marriage and place more stress on our relationship. The doctors are uppity and think their time is more valuable than yours. Don't waste your time or money..... go to "CENTER FOR EFFECTIVE CHANGE," also on Lynnhaven. Dr. Michael Barton is great.

Pros: NONE

Cons: Long waits, rude treatment

.

I just want to say that I have going to Dominion Psychiatric a little over a year and yes, I have experienced long waits on the phone and yes I have been placed on hold, but I have been doing much better since I have been going there. I have had only one problem with the staff but for the most part it is just like most busy offices. In going there I have leaned to accept the good with the bad and actually the good out weighs the bad and now I can equally look at my life like that.

Thank you Dominion Psychiatric!!

2
★★★★★

I just want to say that I have going to Dominion Psychiatric a little over a year and yes, I have experienced long waits on the phone and yes I have been placed on hold, but I have been doing much better since I have been going there. I have had only one problem with the staff but for the most part it is just like most busy offices. In going there I have leaned to accept the good with the bad and actually the good out weighs the bad and now I can equally look at my life like that.

Thank you Dominion Psychiatric!!

Pros: Very busy office, good staff, caring providers

Cons: Parking is a little to be desired

.

Horrible Horrible Horrible
Takes days to get a prescription refilled. Support staff awful and rude. FIND ANOTHER CLINIC.

0
★☆☆☆☆

Horrible Horrible Horrible
Takes days to get a prescription refilled. Support staff awful and rude. FIND ANOTHER CLINIC.

.

I WOULD NOT RECOMMEND THIS GROUP DUE TO THE POOR CUSTOMER SERVICE OF THEIR STAFF. MY SISTER IS A PATIENT HERE, AND WE HAVE BEEN TREATED VERY UNPROFESSIONAL BY THE STAFF. "YEA,WHAT, I DON'T KNOW, AND I WILL TAKE YOUR NUMBER" IS THE TYPICAL RESPONSE I GET EACH AND EVERY TIME I TRIED TALKING TO THE FRONT DESK STAFF. THEY ARE RUDE, IMPERSONABLE. ON ONE OCCASION I HAD TO SPELL MY SISTER'S NAME VERY LOUDLY, WHICH IS A VIOLATION OF THE HIPA LAW. IT IS SO DIFFICULT TO FIND A GOOD PSYCHIATRIST, BUT GO SOMEWHERE ELSE. SAFE YOURSELF SOME FRUSTRATION.

0
★☆☆☆☆

I WOULD NOT RECOMMEND THIS GROUP DUE TO THE POOR CUSTOMER SERVICE OF THEIR STAFF. MY SISTER IS A PATIENT HERE, AND WE HAVE BEEN TREATED VERY UNPROFESSIONAL BY THE STAFF. "YEA,WHAT, I DON'T KNOW, AND I WILL TAKE YOUR NUMBER" IS THE TYPICAL RESPONSE I GET EACH AND EVERY TIME I TRIED TALKING TO THE FRONT DESK STAFF. THEY ARE RUDE, IMPERSONABLE. ON ONE OCCASION I HAD TO SPELL MY SISTER'S NAME VERY LOUDLY, WHICH IS A VIOLATION OF THE HIPA LAW. IT IS SO DIFFICULT TO FIND A GOOD PSYCHIATRIST, BUT GO SOMEWHERE ELSE. SAFE YOURSELF SOME FRUSTRATION.

.

I would not recommend this office especially Dr. Mitchell if you ever want to see your doctor or get your prescriptions refilled. This guy does his own scheduling and is impossible to contact. I tried to make an appointment with him and they said they woul get back to me that day. It's now five days later. When I tried to get the number to his secretary I was denied and returned to an automated answering service. So defintiely don't go here and tell everyone you know not to go here. I wish there was something I could do to make these people pay me back for the money I have lost to them and for the semester that they are about to ruin because they won't call me back. If you need help don't come here. If you need help don't come here. If you need help don't come here. If you need help don't come here.

0
★☆☆☆☆

I would not recommend this office especially Dr. Mitchell if you ever want to see your doctor or get your prescriptions refilled. This guy does his own scheduling and is impossible to contact. I tried to make an appointment with him and they said they woul get back to me that day. It's now five days later. When I tried to get the number to his secretary I was denied and returned to an automated answering service. So defintiely don't go here and tell everyone you know not to go here. I wish there was something I could do to make these people pay me back for the money I have lost to them and for the semester that they are about to ruin because they won't call me back. If you need help don't come here. If you need help don't come here. If you need help don't come here. If you need help don't come here.

Pros: nothing

Cons: no parking, appointments on Sunday, extremely impolite staff (if there were negative numbers on the scale I would use them).

.

I am not a patient at the facility but a spouse of a patient who is seen there. I have nothing but good to say about the doctors, but my feelings toward the staff are different. As a professional, I find it repulsive how they treat patients who are already under stress and suffering with emotional issues. The front desk staff, one in particulary, uses the words yea and hey what do you want. I also heard her say if you "got a problem go somewhere else, so stop bothering us up here", and the patient only asked, how much longer will it be. I know that these staff members would NEVER speak like that in front of a physician and treat the patients with such poor behaivor. These staff members need to stop thinking as they patients as "crazy" but as people. I also understand that certain places are going to hire certain types of people to maintain the help, but like any business, staff can make or break you. In this case, I would never use them due to the fact that the staff is your first point of contact when entering the facility.

1
★★☆☆☆

I am not a patient at the facility but a spouse of a patient who is seen there. I have nothing but good to say about the doctors, but my feelings toward the staff are different. As a professional, I find it repulsive how they treat patients who are already under stress and suffering with emotional issues. The front desk staff, one in particulary, uses the words yea and hey what do you want. I also heard her say if you "got a problem go somewhere else, so stop bothering us up here", and the patient only asked, how much longer will it be. I know that these staff members would NEVER speak like that in front of a physician and treat the patients with such poor behaivor. These staff members need to stop thinking as they patients as "crazy" but as people. I also understand that certain places are going to hire certain types of people to maintain the help, but like any business, staff can make or break you. In this case, I would never use them due to the fact that the staff is your first point of contact when entering the facility.

Pros: The Doctors

Cons: The Front Staff-Be prepared to be treated poorly.

.

There are long waits each time to see the doctors with no apologies ever given. Doctors can cancel appointments on the same day but patients are charged $80 if they have to make a cancellation. Sometimes, the appointments are cancelled but you don't know until you get there. One time I had to wait over an hour to find out that the doctor was not going to show up. The next visit I was seen but the doctor did not have my son's chart and could not write a prescription. She seemed to think that it was funny that I had to come back. I asked for a new doctor but when I went back, he was overbooked, could only see us for ten minutes and asked me to come back. My insurance has been billed for each of these visits. They are making a fortune off of their patients but the one time I had to cancel on the same day, they wanted to charge me. A large practice full of MDs and PhDs should be able to figure out that their administrative staff is terrible!

0
★☆☆☆☆

There are long waits each time to see the doctors with no apologies ever given. Doctors can cancel appointments on the same day but patients are charged $80 if they have to make a cancellation. Sometimes, the appointments are cancelled but you don't know until you get there. One time I had to wait over an hour to find out that the doctor was not going to show up. The next visit I was seen but the doctor did not have my son's chart and could not write a prescription. She seemed to think that it was funny that I had to come back. I asked for a new doctor but when I went back, he was overbooked, could only see us for ten minutes and asked me to come back. My insurance has been billed for each of these visits. They are making a fortune off of their patients but the one time I had to cancel on the same day, they wanted to charge me. A large practice full of MDs and PhDs should be able to figure out that their administrative staff is terrible!

.

Doctor was personable, comfortable to talk to. Accommodating times, nights, weekends. There was no rushing to get in or out. Great experience overall.

2
★★★★★

Doctor was personable, comfortable to talk to. Accommodating times, nights, weekends. There was no rushing to get in or out. Great experience overall.

.

The doctors are great. The front desk in very rude and not friendly at all. They take forever when you call and when you are checking in.

0
★☆☆☆☆

The doctors are great. The front desk in very rude and not friendly at all. They take forever when you call and when you are checking in.

Pros: good parking

Cons: bad staff

.

This is an awesome group of therapist and doctors. The therapist do the talking and the psychiatrist give you medication if you need it.

2
★★★★★

This is an awesome group of therapist and doctors. The therapist do the talking and the psychiatrist give you medication if you need it.

Pros: great staff

Cons: busy clinic

 

Wait, you're the expert.

If you've been to or used Dominion Psychiatric Assoc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review