Lady Hamilton

★★☆☆☆

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I have never submitted one of these reviews before but I had a great experience at Lady Hamilton so I wanted to include this with the other no-so-good reviews. I bought my dress for an October 2006 wedding and Megan was the attendant who helped me and was anything but snooty or rude. In fact, it was the only place I went where they were nice!! She was so attentive and they do have a no-photo policy - but a lot of stores have that as well. The alternations were done on time. The bridesmaids dresses (9 of them) were all perfect and so were the flower girls' dresses. I have recommended them to several friends so was sorry to hear that they have had such poor experiences. I actually really liked Megan and was sad when I finally picked up my dress since I knew I wouldn't see her again.... I did meet the owner and she was really nice to my Mom and helped her look for a mother-of-the-bride dress. We did not end up purchasing it there - but they were very attentive to all of our needs through the whole process. Also, I needed the dress a month early for bridal portraits and they made sure it was ready for me in time.

5
★★★★★

I have never submitted one of these reviews before but I had a great experience at Lady Hamilton so I wanted to include this with the other no-so-good reviews. I bought my dress for an October 2006 wedding and Megan was the attendant who helped me and was anything but snooty or rude. In fact, it was the only place I went where they were nice!! She was so attentive and they do have a no-photo policy - but a lot of stores have that as well. The alternations were done on time. The bridesmaids dresses (9 of them) were all perfect and so were the flower girls' dresses. I have recommended them to several friends so was sorry to hear that they have had such poor experiences. I actually really liked Megan and was sad when I finally picked up my dress since I knew I wouldn't see her again.... I did meet the owner and she was really nice to my Mom and helped her look for a mother-of-the-bride dress. We did not end up purchasing it there - but they were very attentive to all of our needs through the whole process. Also, I needed the dress a month early for bridal portraits and they made sure it was ready for me in time.

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Given all the reviews I've read, I was not expecting great things from Lady Hamilton. However, I live just a few blocks away, so when it was time to look for my wedding dress, I figured I'd start with them. I made an appointment and went with 2 friends in tow. We arrived 15 min early, so after filling out the necessary paperwork, we were invited to start browsing as the salesclerk I was assigned to was finishing up with another customer. We selected about 8 dresses, ranging from under $1000 to over $35000. My decision was easy - my friends and I agreed that one dress in particular was perfect for me. The saleslady helping us was very pleasant, not pushy in the slightest, and never once did she try to steer me towards a more expensive dress (the dress I chose was the least expensive dress I tried on). Now, granted, I have yet to experience a fitting with Lady Hamilton, so maybe my opinion will change, but I had a very pleasant experience at the store.

3
★★★☆☆

Given all the reviews I've read, I was not expecting great things from Lady Hamilton. However, I live just a few blocks away, so when it was time to look for my wedding dress, I figured I'd start with them. I made an appointment and went with 2 friends in tow. We arrived 15 min early, so after filling out the necessary paperwork, we were invited to start browsing as the salesclerk I was assigned to was finishing up with another customer. We selected about 8 dresses, ranging from under $1000 to over $35000. My decision was easy - my friends and I agreed that one dress in particular was perfect for me. The saleslady helping us was very pleasant, not pushy in the slightest, and never once did she try to steer me towards a more expensive dress (the dress I chose was the least expensive dress I tried on). Now, granted, I have yet to experience a fitting with Lady Hamilton, so maybe my opinion will change, but I had a very pleasant experience at the store.

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I have had a few experiences with this shop and will never go back to this store.

First, I had to be measured for a bridesmaid dress.They charged me $10 to measure me. Just to measure! The bride wanted all of the dresses to come from the same shop so I did not order the dress there. I did, however, have it tailored there. The tailoring came out fine and the price seemed reasonable for the amount of work that needed to be done.

I then went back to purchase another bridesmaid dress. Because it was from the same designer as the first dress, they did not measure me, saying that I would just take the same size dress as the first dress. Well, when the dress came in, it was skin tight. While no happy, at least I fit into it. The dress needed extermemly minimal adjusting - shorten the spaghetti straps and they charged me $100. Crazy!

Finally, I recently went back looking for my own wedding dress. The woman was crazy pushy! She kept showing me dresses that had details I specifically asked not be on the dress. She kept trying to "make the sale" like a car salesman like saying, "If you buy today, I'll take off 10%". Now, it is your wedding - one of the biggest days of your life. Are you really going to make a decision on such an important purchace just to gget 10% off?? I mean, you are only going to purchase the dress if you love it. It is not like you are going to purchase many of these in your lifetime (at least we hope!).

A side note, while trying on dresses there was a young woman there who was getting fitted for her dress. She was complaining that the dress was so tight around the waist that you could see her belly button. The sales associate said it didn't matter and then said to just wear a girdle. In hearing more of the interaction between them, it sounded as if the seemstress took it in too much and the shop didn't want to redo it so they were trying to sell the look to the bride.

I would not go back there and deal with these people.

1
★☆☆☆☆

I have had a few experiences with this shop and will never go back to this store.

First, I had to be measured for a bridesmaid dress.They charged me $10 to measure me. Just to measure! The bride wanted all of the dresses to come from the same shop so I did not order the dress there. I did, however, have it tailored there. The tailoring came out fine and the price seemed reasonable for the amount of work that needed to be done.

I then went back to purchase another bridesmaid dress. Because it was from the same designer as the first dress, they did not measure me, saying that I would just take the same size dress as the first dress. Well, when the dress came in, it was skin tight. While no happy, at least I fit into it. The dress needed extermemly minimal adjusting - shorten the spaghetti straps and they charged me $100. Crazy!

Finally, I recently went back looking for my own wedding dress. The woman was crazy pushy! She kept showing me dresses that had details I specifically asked not be on the dress. She kept trying to "make the sale" like a car salesman like saying, "If you buy today, I'll take off 10%". Now, it is your wedding - one of the biggest days of your life. Are you really going to make a decision on such an important purchace just to gget 10% off?? I mean, you are only going to purchase the dress if you love it. It is not like you are going to purchase many of these in your lifetime (at least we hope!).

A side note, while trying on dresses there was a young woman there who was getting fitted for her dress. She was complaining that the dress was so tight around the waist that you could see her belly button. The sales associate said it didn't matter and then said to just wear a girdle. In hearing more of the interaction between them, it sounded as if the seemstress took it in too much and the shop didn't want to redo it so they were trying to sell the look to the bride.

I would not go back there and deal with these people.

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If you feel compelled to check out Lady Hamilton, steer clear of the owner, Nancy. She is extremely patronizing and rude, and should not deserve the privilege of your business.

I ordered my wedding dress and bridesmaid dresses here. They ordered the wrong color for one of my bridesmaids' dresses, and then proceeded to blame me for the mistake. They obviously overlooked the fact that the other bridesmaids' dresses were just fine. To make things worse, they are now charging me extra to ship the new dress. When we said we should not be penalized for their administrative mistakes, this was Nancy's response: "We are doing you a favor by not charging you for a whole new dress."

part two of the story is this: after Nancy saw my posts on The Knot, she terminated the ongoing alterations on my dress and my bridesmaids' dresses. She accused me of slandering her name and denied ever being rude to my bridesmaids or me. I think she's in denial, and I'm glad my dress is no longer in this lady's hands.

1
★☆☆☆☆

If you feel compelled to check out Lady Hamilton, steer clear of the owner, Nancy. She is extremely patronizing and rude, and should not deserve the privilege of your business.

I ordered my wedding dress and bridesmaid dresses here. They ordered the wrong color for one of my bridesmaids' dresses, and then proceeded to blame me for the mistake. They obviously overlooked the fact that the other bridesmaids' dresses were just fine. To make things worse, they are now charging me extra to ship the new dress. When we said we should not be penalized for their administrative mistakes, this was Nancy's response: "We are doing you a favor by not charging you for a whole new dress."

part two of the story is this: after Nancy saw my posts on The Knot, she terminated the ongoing alterations on my dress and my bridesmaids' dresses. She accused me of slandering her name and denied ever being rude to my bridesmaids or me. I think she's in denial, and I'm glad my dress is no longer in this lady's hands.

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doesn't know what customer service is
lies, lies, lies
snobby
overpriced
only interested in selling a dress then will do whatever they can not to provide service and if they do it is substandard at best. Salespeople are nice but owner is horrid.

take your business elsewhere!

1
★☆☆☆☆

doesn't know what customer service is
lies, lies, lies
snobby
overpriced
only interested in selling a dress then will do whatever they can not to provide service and if they do it is substandard at best. Salespeople are nice but owner is horrid.

take your business elsewhere!

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very snobby to the point that I wanted to walk out immediately, however I needed a gown for a black tie event at the last minute. The sales girl did NOT listen to my needs...I didn't want to spend more than a few hundred dollars since this was for a work event and I would only wear the gown once. The gowns the sales girl was showing me was at the $1,000 price point.

When I do get married, this will be the last place I will buy my bridal gown.

1
★☆☆☆☆

very snobby to the point that I wanted to walk out immediately, however I needed a gown for a black tie event at the last minute. The sales girl did NOT listen to my needs...I didn't want to spend more than a few hundred dollars since this was for a work event and I would only wear the gown once. The gowns the sales girl was showing me was at the $1,000 price point.

When I do get married, this will be the last place I will buy my bridal gown.

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DO NOT BUY FROM HERE
unbelievable experience. Ordered $1700 silk wedding dress in July 2006, was to be delivered in Dec so my daughter could have fitting during Xmas break. Dress arrived 2/17 and there are multiple patched holes in the skirt (remember silk) and pin holes in the silk bodice. Nancy-the owner, refuses to refund, wants to get a replacement dress.

1) first dress took 7 months to get, no guarantee of delivery (takes 4-6 weeks to get fabric from company because they have to get it from overseas)
2) no confidence in manufacturer's quality if they sent dress with holes
3) Nancy checked dress in on Friday 2/17 afternoon and had my salesperson call me for credit card payment that day and salesgirls noticed holes when she was packing for shipment. Nancy then admitted she knew there were holes!

1
★☆☆☆☆

DO NOT BUY FROM HERE
unbelievable experience. Ordered $1700 silk wedding dress in July 2006, was to be delivered in Dec so my daughter could have fitting during Xmas break. Dress arrived 2/17 and there are multiple patched holes in the skirt (remember silk) and pin holes in the silk bodice. Nancy-the owner, refuses to refund, wants to get a replacement dress.

1) first dress took 7 months to get, no guarantee of delivery (takes 4-6 weeks to get fabric from company because they have to get it from overseas)
2) no confidence in manufacturer's quality if they sent dress with holes
3) Nancy checked dress in on Friday 2/17 afternoon and had my salesperson call me for credit card payment that day and salesgirls noticed holes when she was packing for shipment. Nancy then admitted she knew there were holes!

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I bought a Moonlight Design wedding dress at your store last July. A beautiful satin silk organza dress.

However, when the dress finally did arrive, it had strong and unmistakably yellow overtones. A simple comparison between the dress at the rack of your bridal shop and the one I received clearly showed this. All all employees at your stotre that day agreed that the dress in your store was white and the one I received has strong yellow overtones.

While I understand that all wedding dress purchases are final, I expect that the product being purchased is identical to the one advertised. I don't think that it is the store's complete fault, but I certainly think that it is the stores RESPONSABILITY. There is no way that I can contact the designer personally. They only sell to their authorized dealers.

One month before getting married and no wedding dress. I believe that the owner is not at all worried, since she runs her store on the principal that a bride marries just once in life. Not exactly worried or interested in retaining customers.

CHOOSE another store. This one is not interested in keeping you satisfied - just in making the sale.

Monica Cardoso (monicaascardoso@hotmail.com)
P.S Posted same message in their "Public guestbook", and guess what?? It isn't public!!!

PROS: Colline
CONS: Just interested in making the sale

1
★☆☆☆☆

I bought a Moonlight Design wedding dress at your store last July. A beautiful satin silk organza dress.

However, when the dress finally did arrive, it had strong and unmistakably yellow overtones. A simple comparison between the dress at the rack of your bridal shop and the one I received clearly showed this. All all employees at your stotre that day agreed that the dress in your store was white and the one I received has strong yellow overtones.

While I understand that all wedding dress purchases are final, I expect that the product being purchased is identical to the one advertised. I don't think that it is the store's complete fault, but I certainly think that it is the stores RESPONSABILITY. There is no way that I can contact the designer personally. They only sell to their authorized dealers.

One month before getting married and no wedding dress. I believe that the owner is not at all worried, since she runs her store on the principal that a bride marries just once in life. Not exactly worried or interested in retaining customers.

CHOOSE another store. This one is not interested in keeping you satisfied - just in making the sale.

Monica Cardoso (monicaascardoso@hotmail.com)
P.S Posted same message in their "Public guestbook", and guess what?? It isn't public!!!

PROS: Colline
CONS: Just interested in making the sale

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Lady Hamilton is a nice place. The selection is pretty good and the employees are helpful. Even if everything is not in the shop they are very willing to help you! This is definitely a place to check out if you are looking for dresses for your wedding!

3
★★★☆☆

Lady Hamilton is a nice place. The selection is pretty good and the employees are helpful. Even if everything is not in the shop they are very willing to help you! This is definitely a place to check out if you are looking for dresses for your wedding!

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0 out of 1 people found this review helpful.

.

This place had a nice selection of dresses and the people were helpful in the store, however, were rather snotty. There attitudes turned me off and ended up leaving fairly quickly.

3
★★★☆☆

This place had a nice selection of dresses and the people were helpful in the store, however, were rather snotty. There attitudes turned me off and ended up leaving fairly quickly.

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