Stream Valley Veterinary Hospital

★★★☆☆
Modern Medicine, Hometown Hospitality
  • 42902 Waxpool Rd

    Ashburn, VA 20148

    Map & Directions
  • 703-723-1017

About Stream Valley Veterinary Hospital

Categories
Hours
Monday - Friday 7:00am - 7:00pm Saturday 8:00am - 3:00pm Sunday 5:00pm - 7:00pm (boarder pick-up only)

Pets & Animals

Pets & Animals
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3.0 7
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It takes a lot for me to even decide to write a review on someone but I just can't let it go because it seems to be a recurring theme.

When I am going to get service on anything, I always call ahead of time and get the amount needed so I will be ready when I walk in. Not one occasion but I can count at least 3 now that the price is NEVER what is quoted to me on the phone. Not only that, there is always some extra expense that gets added before something else can be done.

When I go in with my pet, I expect to see the price that was quoted to me. For instance, for my one pet that needs sedation (mind you, I was getting grooming services) the price quoted to me on the phone was $168 if that wasn't steep enough when I get there my quote on the paper magically is now $225. I asked what are these extra charges (recommendations they say) I did not ask for recommendations, I only want the bill to say what was quoted to me on the phone not any recommendations or this that or the other. For my other pet, I was quoted $89; however when I arrive - his bill also says $225. Now I am hot, I am like what is this? They said that he need the bordetella shot before he could get groomed. That I understand; however what I don't understand is why you didn't tell me that on the phone when I asked for all the charges that would be required for my pet(s). I strike out items I am NOT going to pay for and the price was agreed upon. But it never fails that all this extra crap keeps popping up. (Another time I walk in one bill was $9?? and the other was something like $7?? full of recommendations. I was so pissed, I told them I am not paying for anything and left with my dogs.) Back to the current situation, now, knowing that my dog needs a sedation - I suspect that the sedation medicine wasn't given the proper amount of time to kick in because when they call to say that my pets are ready (the call I got never mentioned they didn't finish grooming him) They said he was still fighting so they couldn't finish my dog - when I get there to pick him up. WHAT! I pay for sedation but you don't wait for it to fully kick in before you are grooming him? I pick up my dog he is shaved EVERYWHERE except his WHOLE head - so when I get him home I have to finish the rest of his grooming. I will be seeking elsewhere to get my pets medical and grooming.

1
★☆☆☆☆

It takes a lot for me to even decide to write a review on someone but I just can't let it go because it seems to be a recurring theme.

When I am going to get service on anything, I always call ahead of time and get the amount needed so I will be ready when I walk in. Not one occasion but I can count at least 3 now that the price is NEVER what is quoted to me on the phone. Not only that, there is always some extra expense that gets added before something else can be done.

When I go in with my pet, I expect to see the price that was quoted to me. For instance, for my one pet that needs sedation (mind you, I was getting grooming services) the price quoted to me on the phone was $168 if that wasn't steep enough when I get there my quote on the paper magically is now $225. I asked what are these extra charges (recommendations they say) I did not ask for recommendations, I only want the bill to say what was quoted to me on the phone not any recommendations or this that or the other. For my other pet, I was quoted $89; however when I arrive - his bill also says $225. Now I am hot, I am like what is this? They said that he need the bordetella shot before he could get groomed. That I understand; however what I don't understand is why you didn't tell me that on the phone when I asked for all the charges that would be required for my pet(s). I strike out items I am NOT going to pay for and the price was agreed upon. But it never fails that all this extra crap keeps popping up. (Another time I walk in one bill was $9?? and the other was something like $7?? full of recommendations. I was so pissed, I told them I am not paying for anything and left with my dogs.) Back to the current situation, now, knowing that my dog needs a sedation - I suspect that the sedation medicine wasn't given the proper amount of time to kick in because when they call to say that my pets are ready (the call I got never mentioned they didn't finish grooming him) They said he was still fighting so they couldn't finish my dog - when I get there to pick him up. WHAT! I pay for sedation but you don't wait for it to fully kick in before you are grooming him? I pick up my dog he is shaved EVERYWHERE except his WHOLE head - so when I get him home I have to finish the rest of his grooming. I will be seeking elsewhere to get my pets medical and grooming.

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Stream Valley has been a wonderful and caring place for our cat. Recently, our cat was diagnosed with an aggressive form of cancer. The entire Stream Valley team has been incredibly supportive in providing hospice care. Both Dr. Signorino and Dr. Kirk are very compassionate and have taken extra time explaining end of life choices to me and my 10 year old daughter. I know our cat has received the very best care possible. I look forward to working with them again when we adopt our next cat.

5
★★★★★

Stream Valley has been a wonderful and caring place for our cat. Recently, our cat was diagnosed with an aggressive form of cancer. The entire Stream Valley team has been incredibly supportive in providing hospice care. Both Dr. Signorino and Dr. Kirk are very compassionate and have taken extra time explaining end of life choices to me and my 10 year old daughter. I know our cat has received the very best care possible. I look forward to working with them again when we adopt our next cat.

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Uncaring and cruel. My dog was dropped off in the morning for grooming; said they would call when ready for pickup. Never called. I finally called around 4pm, about 7 hrs later. Turns out even though we were the THIRD to arrive that day, other people who came and dropped off their dogs for grooming were allowed to "cut in line." My dog was left in a small crate alone, unattended, no water, no walk. The staff was 100% UNapologetic. Dog is now stressed, clearly had very full bladder. Unacceptable. Will NEVER go there again.

1
★☆☆☆☆

Uncaring and cruel. My dog was dropped off in the morning for grooming; said they would call when ready for pickup. Never called. I finally called around 4pm, about 7 hrs later. Turns out even though we were the THIRD to arrive that day, other people who came and dropped off their dogs for grooming were allowed to "cut in line." My dog was left in a small crate alone, unattended, no water, no walk. The staff was 100% UNapologetic. Dog is now stressed, clearly had very full bladder. Unacceptable. Will NEVER go there again.

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We have been taking our two cats for over 8 years. One of our cats has asthma (I know...believe it or not) and they have really helped us work through a plan to help with her issues. She is much better and having far less attacks. Thanks to the doctors at Stream Valley!

5
★★★★★

We have been taking our two cats for over 8 years. One of our cats has asthma (I know...believe it or not) and they have really helped us work through a plan to help with her issues. She is much better and having far less attacks. Thanks to the doctors at Stream Valley!

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We have brought our dogs, Butch and Sara, to this facility on 3 separate occasions. At first, they seem great. The first time, Dr. Corey (the owner) made our Sara all better when she had an infection. She listened to what we had to say and took it to heart and the vet bill was reasonable. So, naturally, we felt comfortable in bringing Sara back when she started to limp. Sara is a Rottweiler, so they muzzled her. (even though Butch is twice her size and twice the attitude and he has NEVER been muzzled by any vet) The muzzle was so tight, my dog could not even get her tongue out of her mouth. But that is not the part that upset me. Dr. Dougher had Sara so scared that she pottied on the floor 3 times and would not stop shaking. They refused to do an xray, even though we specifically asked several times. She said Sara was "too tense" and she could not do an exam to see what was wrong with her leg and that she would have to sedate her to do an xray on a follow up visit. Of course Sara was tense, she WAS scared. Instead they claimed that she thought Sara had lyme disease and/or heartworms and insisted on blood work. (for an extra $59) My dogs take Frontline and Interceptor monthly and had just got the Lyme vaccination back in July. Chances are that this was the problem was slim to none but the vet refused to consider any other diagnosis without the blood test. Obviously, the blood test came back negative. Dr. Dougher's suggestion was to keep Sara locked up in her crate for a week to rest and only to take her out on a leash to go to the bathroom. ???? Needless to say we were extremely upset about this visit. I called back the next day to talk to Dr. Corey (the owner) about the visit with Dr. Dougher. The woman answering the phone was awfully rude. I did not get much accomplished with that phone call except to just get even more upset. My husband called back later that day and left a message for Dr. Corey. She returned his call later that night and her comment was that my dog should never have been seen by Dr. Dougher (big dogs is not her specialty) and that they would give Sara some aspirin if we come back and pick it up. Dr. Corey also stated that Dr. Dougher "meant to say" that Sara should be limited to short leash walks and not to let her run around outside playing with Butch. As of now, I have already paid a $171 vet bill and we still have a dog that is limping with no diagnosis.

8/29/08
When picking up the "aspirin", Dr. Corey actually gave Sara an anti-inflammatory drug, Metacam. It added an additional $56 to the vet bill but maybe this will help her. I still have no diagnosis and it is too soon to tell if this medicine will help.

1
★☆☆☆☆

We have brought our dogs, Butch and Sara, to this facility on 3 separate occasions. At first, they seem great. The first time, Dr. Corey (the owner) made our Sara all better when she had an infection. She listened to what we had to say and took it to heart and the vet bill was reasonable. So, naturally, we felt comfortable in bringing Sara back when she started to limp. Sara is a Rottweiler, so they muzzled her. (even though Butch is twice her size and twice the attitude and he has NEVER been muzzled by any vet) The muzzle was so tight, my dog could not even get her tongue out of her mouth. But that is not the part that upset me. Dr. Dougher had Sara so scared that she pottied on the floor 3 times and would not stop shaking. They refused to do an xray, even though we specifically asked several times. She said Sara was "too tense" and she could not do an exam to see what was wrong with her leg and that she would have to sedate her to do an xray on a follow up visit. Of course Sara was tense, she WAS scared. Instead they claimed that she thought Sara had lyme disease and/or heartworms and insisted on blood work. (for an extra $59) My dogs take Frontline and Interceptor monthly and had just got the Lyme vaccination back in July. Chances are that this was the problem was slim to none but the vet refused to consider any other diagnosis without the blood test. Obviously, the blood test came back negative. Dr. Dougher's suggestion was to keep Sara locked up in her crate for a week to rest and only to take her out on a leash to go to the bathroom. ???? Needless to say we were extremely upset about this visit. I called back the next day to talk to Dr. Corey (the owner) about the visit with Dr. Dougher. The woman answering the phone was awfully rude. I did not get much accomplished with that phone call except to just get even more upset. My husband called back later that day and left a message for Dr. Corey. She returned his call later that night and her comment was that my dog should never have been seen by Dr. Dougher (big dogs is not her specialty) and that they would give Sara some aspirin if we come back and pick it up. Dr. Corey also stated that Dr. Dougher "meant to say" that Sara should be limited to short leash walks and not to let her run around outside playing with Butch. As of now, I have already paid a $171 vet bill and we still have a dog that is limping with no diagnosis.

8/29/08
When picking up the "aspirin", Dr. Corey actually gave Sara an anti-inflammatory drug, Metacam. It added an additional $56 to the vet bill but maybe this will help her. I still have no diagnosis and it is too soon to tell if this medicine will help.

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Stream Valley is beyond compare. The care and attention they give to my animals is better than the care I have received from my own human doctors. We moved to Middleburg 4 years ago and I gladly pack up my 8 animals and drive more than 40 minutes to Stream Valley because they really care about my pets. My dog got violently ill during the construction of our home and I took her to Dr. Mary and she and her staff didn't leave her side until she was in stable condition. She even was going to take her home if she didn't see an improvement. After she was released from their care, they called everyday the first week to see if she was OK. I can't say enough good things about this practice.

5
★★★★★

Stream Valley is beyond compare. The care and attention they give to my animals is better than the care I have received from my own human doctors. We moved to Middleburg 4 years ago and I gladly pack up my 8 animals and drive more than 40 minutes to Stream Valley because they really care about my pets. My dog got violently ill during the construction of our home and I took her to Dr. Mary and she and her staff didn't leave her side until she was in stable condition. She even was going to take her home if she didn't see an improvement. After she was released from their care, they called everyday the first week to see if she was OK. I can't say enough good things about this practice.

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I love the vets at Stream Valley, the staff is very friendly and helpful. They treat my dog very well. The thing I don't like is that they are more expensive than a lot of vets in this area. For instance, even when bringing my dog in to get an optional Lyme Disease prevention shot this summer, they insisted on doing what they called a "brief exam" to make sure everything was okay. However, he had already been there three weeks prior and everything was fine--he's only 16 months old. I feel they are a great place, but try to take your money at every chance.

3
★★★☆☆

I love the vets at Stream Valley, the staff is very friendly and helpful. They treat my dog very well. The thing I don't like is that they are more expensive than a lot of vets in this area. For instance, even when bringing my dog in to get an optional Lyme Disease prevention shot this summer, they insisted on doing what they called a "brief exam" to make sure everything was okay. However, he had already been there three weeks prior and everything was fine--he's only 16 months old. I feel they are a great place, but try to take your money at every chance.

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More about Stream Valley Veterinary Hospital

Stream Valley Veterinary Hospital, with Drs. Corey and Signorino, is a full service veterinary practice in Ashburn, Virginia that broadly specializes in small animal health care. We also offer grooming, boarding, doggie daycare, and obedience training services. Our Promises to You: (1) As professionals, we will provide you with or advise you about the finest and most up to date veterinary care available. (2) As a committed small business, we will maintain a dedicated, educated, and courteous staff that will assist you and your pet with your needs. (3) As pet owners, we will guarantee that your pet will receive the same loving care that we give our own pets. (4) As neighbors, we promise that you will receive the same hospitality inherent in our close-knit community. In sum, our mission is to provide the highest quality in veterinary care in a professional, friendly, and relaxed setting.

 

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