Merchant's Tire & Auto Centers

★★☆☆☆
  • 13980 Jefferson Davis Hwy

    Woodbridge, VA 22191

    Map & Directions
  • 703-494-7166

About Merchant's Tire & Auto Centers

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su Closed
Special Offer
Best Savings For Oil Changes, Tires and More

Automotive

Automotive
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Customer Be Aware...poor customer service. Will do work before quoting a price! They had my car for 3 days and after I paid and picked it up, It Broke Down!! Had to go back to the shop and wait over 2 hours for a small minor repair that they caused. Will never go here again, was trying to stay local but in the future I will use another car service center such as Midas, meineke, pepboys, or goodyear.

1
★☆☆☆☆

Customer Be Aware...poor customer service. Will do work before quoting a price! They had my car for 3 days and after I paid and picked it up, It Broke Down!! Had to go back to the shop and wait over 2 hours for a small minor repair that they caused. Will never go here again, was trying to stay local but in the future I will use another car service center such as Midas, meineke, pepboys, or goodyear.

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Complete rip off and very shady manager. The mechanics are very good, but the pricing is ridiculous. They were about to charge me over two times more for the parts to complete work. Unless you specifically question each item, they won't give you the best pricing. Be very cautious and make sure you shop around before you go there. I'd suggest PepBoys, only 1/10th of a mile down the road. At least you know what you're going to get there.

1
★☆☆☆☆

Complete rip off and very shady manager. The mechanics are very good, but the pricing is ridiculous. They were about to charge me over two times more for the parts to complete work. Unless you specifically question each item, they won't give you the best pricing. Be very cautious and make sure you shop around before you go there. I'd suggest PepBoys, only 1/10th of a mile down the road. At least you know what you're going to get there.

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very POOR customer service by the manager (mirza) . He is a hot headed person who does not understand the meaning of "customer service" I was told one price over the phone and asked for some thing very different at the shop. Manager or assistent manager (mirza) was very unprofession and rude. I told him that I was told this price over the phone and his response was "my employee must have been out of his mind" "I'm his boss" on my way out he said " don't think you can come back and look for him and expect him to do it for that price" He appears to be a very uneducated and stupid person who is trying his best to seek power. I Will never go back.

1
★☆☆☆☆

very POOR customer service by the manager (mirza) . He is a hot headed person who does not understand the meaning of "customer service" I was told one price over the phone and asked for some thing very different at the shop. Manager or assistent manager (mirza) was very unprofession and rude. I told him that I was told this price over the phone and his response was "my employee must have been out of his mind" "I'm his boss" on my way out he said " don't think you can come back and look for him and expect him to do it for that price" He appears to be a very uneducated and stupid person who is trying his best to seek power. I Will never go back.

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I used this store after they worked to compete with Tirerack on price for my new tires. The salesman was good on the phone and I wanted to keep my money in the local community if possible.I got to the store early on a Sat and it was VERY dirty. The employees were not overly professional in appearance either. Once the tires were installed, I had to have one worked on again due to an improper valve stem...and i had to take it back a week later to re-balance two of the four tires. Overall, the service was borderline and the management seems to be lacking...use a different store or take a chance.

2
★★☆☆☆

I used this store after they worked to compete with Tirerack on price for my new tires. The salesman was good on the phone and I wanted to keep my money in the local community if possible.I got to the store early on a Sat and it was VERY dirty. The employees were not overly professional in appearance either. Once the tires were installed, I had to have one worked on again due to an improper valve stem...and i had to take it back a week later to re-balance two of the four tires. Overall, the service was borderline and the management seems to be lacking...use a different store or take a chance.

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.

I always take my car here for oil changes, repairs, or any other issues I am having with my car. The people here are great, and very efficient. I never feel like they are trying to take advantage of me, because I have limited knowledge of cars.

I will keep taking my car here.

4
★★★★☆

I always take my car here for oil changes, repairs, or any other issues I am having with my car. The people here are great, and very efficient. I never feel like they are trying to take advantage of me, because I have limited knowledge of cars.

I will keep taking my car here.

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I have started to always take our cars to Merchants when we need the usual car repairs--oil changes, new tires, alignements, etc. In each of these cases we have loved the service we have gotten as well as felt that the repair jobs were wonderful. Look for their coupons in local ads and mailings as this really helps to make their prices reasonable. All in all, a great car repair experience.

4
★★★★☆

I have started to always take our cars to Merchants when we need the usual car repairs--oil changes, new tires, alignements, etc. In each of these cases we have loved the service we have gotten as well as felt that the repair jobs were wonderful. Look for their coupons in local ads and mailings as this really helps to make their prices reasonable. All in all, a great car repair experience.

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