Pence Nissan

★★☆☆☆
Your Nissan Dealer. Visit Us Online for Local Offers & Events.
  • 11841 Midlothian Tpke

    Midlothian, VA 23113

    Map & Directions
  • 804-378-3000

Automotive

Automotive
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2.0 3
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I bought my Maxima from Pence in 2002. My most recent experience involved going to them to check a service engine soon light, rotate and balance my tires, and change my steering fluid. That trip cost 700.00 (service engine light was on, allegedly, b/c some $450.00 sensor had broken). The next day, smoke started coming from under my hood. My radiator was now leaking. Took it back in and they told me $480.00 to fix the radiator, and that they recommended replacing some radiator hoses at a cost of $540.00. I said give me my keys, I'm going to leave. The guy came back 15 minutes later and said he'd do the radiator for $390.00. I took my car and left. Got a recommendation from a friend for a good auto service company and they replaced the radiator for $290.00. The place that fixed the radiator said the hoses didn't need replacing, and if they did, it would only be $100.00. I wonder how much money I've spent unnecessarily over the years at Pence.

0
★☆☆☆☆

I bought my Maxima from Pence in 2002. My most recent experience involved going to them to check a service engine soon light, rotate and balance my tires, and change my steering fluid. That trip cost 700.00 (service engine light was on, allegedly, b/c some $450.00 sensor had broken). The next day, smoke started coming from under my hood. My radiator was now leaking. Took it back in and they told me $480.00 to fix the radiator, and that they recommended replacing some radiator hoses at a cost of $540.00. I said give me my keys, I'm going to leave. The guy came back 15 minutes later and said he'd do the radiator for $390.00. I took my car and left. Got a recommendation from a friend for a good auto service company and they replaced the radiator for $290.00. The place that fixed the radiator said the hoses didn't need replacing, and if they did, it would only be $100.00. I wonder how much money I've spent unnecessarily over the years at Pence.

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At 75,000 miles, my car had a left side head gasket leak (external). After researching the problem, found that there is a technical service bulletin on this problem (WWP99) for Subaru?s as this is a common problem. I bought the car from Pence Subaru, so decided to call them in regards to what I had found, after calling Pence service and giving the last 8 of the VIN, the service manager said that my car was not covered under this ?recall? and would costs $2200 to fix since the car was out of warranty. I then decided to called Moore Cadillac/Subaru on W. Broad street because they are closer to my home, gave the last 8 of the VIN and their service manager said that this was car was in fact covered by the recall and that he would contact Subaru for me even though its out of warranty. The service manager managed to have Subaru fix the repairs for FREE - saved me $2200 to make one phone call. I am not trying to generalize, just relaying my experience with the Service Dept at Pence. Take it for what its worth, but do your research and get multiple quotes.

1
★★☆☆☆

At 75,000 miles, my car had a left side head gasket leak (external). After researching the problem, found that there is a technical service bulletin on this problem (WWP99) for Subaru?s as this is a common problem. I bought the car from Pence Subaru, so decided to call them in regards to what I had found, after calling Pence service and giving the last 8 of the VIN, the service manager said that my car was not covered under this ?recall? and would costs $2200 to fix since the car was out of warranty. I then decided to called Moore Cadillac/Subaru on W. Broad street because they are closer to my home, gave the last 8 of the VIN and their service manager said that this was car was in fact covered by the recall and that he would contact Subaru for me even though its out of warranty. The service manager managed to have Subaru fix the repairs for FREE - saved me $2200 to make one phone call. I am not trying to generalize, just relaying my experience with the Service Dept at Pence. Take it for what its worth, but do your research and get multiple quotes.

Pros: Sales Dept

Cons: Service Dept

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Just because they advertise that they are the lowest, doesn't mean they necessarily are. "Pay less at Pence" only if the other guy isn't higher. I have found that Pence is usually higher priced than Victory almost every time.

3
★★★☆☆

Just because they advertise that they are the lowest, doesn't mean they necessarily are. "Pay less at Pence" only if the other guy isn't higher. I have found that Pence is usually higher priced than Victory almost every time.

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More about Pence Nissan

Pay Less at Pence When you visit our greater Richmond new and used Nissan car dealership your satisfaction is our primary concern. If you value low prices and variety of high-quality vehicles, Pence Nissan is the first and last place you will need to shop for a new or used car by Nissan. Score a Victory with the all new Pence for Life on all new and most used Nissan cars, trucks, and SUV's. The team at Pence Nissan is proud to serve the communities of Midlothian, Mechanicsville, Chester, and Colonial Heights with Nissan cars and would like to have the chance to earn your business. Pence Nissan in greater Richmond, Virginia, not only sells new and used Nissan vehicles but we offer exceptional service, parts and accessories. We use only genuine Nissan parts on all of our car repairs and our technicians are some of the highest trained in the area.

 

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