Virginia Veterinary Centers

★★★★★
We offer compassionate care at each of our three locations - no matter what challenge your pet is facing.
  • 3312 W Cary St

    Richmond, VA 23221

    Map & Directions
  • 804-353-9000

About Virginia Veterinary Centers

Hours
Daily 24 Hours

Pets & Animals

Pets & Animals
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5 13
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My dog was taken there a week ago and I was stuck with a huge bill! A week later, his condition has gotten worse and just found out that it was a totally different issue. So basically I just paid a huge bill for my dog to be misdiagnosed.

3
★★★★★

My dog was taken there a week ago and I was stuck with a huge bill! A week later, his condition has gotten worse and just found out that it was a totally different issue. So basically I just paid a huge bill for my dog to be misdiagnosed.

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These guys were great, my dog had run into the corner of a picnic table and puncture his eye. They did a temporary treatment and antibiotics on the eye until they could get him in with their specialist. An eye specialist for dogs who

3
★★★★★

These guys were great, my dog had run into the corner of a picnic table and puncture his eye. They did a temporary treatment and antibiotics on the eye until they could get him in with their specialist. An eye specialist for dogs who

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I had to use the VEC about 3 years ago and found them very helpful and caring. Although it was quite expensive it was worth it to me to have my dogs well taken care of.\r
\r
My most recent visit was a 180 degree difference.\r
\r
The VET

3
★★★★★

I had to use the VEC about 3 years ago and found them very helpful and caring. Although it was quite expensive it was worth it to me to have my dogs well taken care of.\r
\r
My most recent visit was a 180 degree difference.\r
\r
The VET

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We took our dog there because it was the only place open on a Sunday and holiday weekend. The vet was extremely nice but I don't agree with what all they did for our pet. They gave her a bag of fluid then turned around and gave her a shot

3
★★★★★

We took our dog there because it was the only place open on a Sunday and holiday weekend. The vet was extremely nice but I don't agree with what all they did for our pet. They gave her a bag of fluid then turned around and gave her a shot

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Seemed to me that its more about money than saving your pet. My dog had been shot. Rather than really doing something for my dog. They just wanted to observe and charge $2k for her to keep over night. They were not willing to provide

3
★★★★★

Seemed to me that its more about money than saving your pet. My dog had been shot. Rather than really doing something for my dog. They just wanted to observe and charge $2k for her to keep over night. They were not willing to provide

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My dog wasn't eating so I went to VEC on a Sunday morning. After a LONG wait, the vet told me that the dog was in pain due to neck strain. They gave her a pain injection and pain pills. She wasn't eating ...so she wouldnt take the pills.

3
★★★★★

My dog wasn't eating so I went to VEC on a Sunday morning. After a LONG wait, the vet told me that the dog was in pain due to neck strain. They gave her a pain injection and pain pills. She wasn't eating ...so she wouldnt take the pills.

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Jan said it right: While many people complain about the cost of VEC care, please understand that you are there after hours, on weekends, or otherwise outside of the normal hours of work or else you would be at your own vet. This and the ability to administer many other tests than a regular vet can possibly afford to support.

VEC is THE BEST at emergency care. No emergency is trivialized! I brought in my wounded companion for the ICU and just moments later an animal that was severely wounded in a house fire next door to VEC was rushed in and cared for immediately. The DVM attending said, and I quote, "Even if she can't figure out payment now we will be treating the cat".

Dr. Hong & Dr. Shana used their education and compassion to care for my Marty McFly and I will never forget it!

2
★★★★★

Jan said it right: While many people complain about the cost of VEC care, please understand that you are there after hours, on weekends, or otherwise outside of the normal hours of work or else you would be at your own vet. This and the ability to administer many other tests than a regular vet can possibly afford to support.

VEC is THE BEST at emergency care. No emergency is trivialized! I brought in my wounded companion for the ICU and just moments later an animal that was severely wounded in a house fire next door to VEC was rushed in and cared for immediately. The DVM attending said, and I quote, "Even if she can't figure out payment now we will be treating the cat".

Dr. Hong & Dr. Shana used their education and compassion to care for my Marty McFly and I will never forget it!

Pros: Skilled, compassionate and accomodating in an emergency

Cons: ZERO!

.

While many people complain about the cost of VEC care, please understand that you are there after hours, on weekends, or otherwise outside of the normal hours of work or else you would be at your own vet. This and the ability to administer many other tests than a regular vet can possibly afford to support -
Our own experience, thought expensive, was without price since they helped our familty through the sudden loss of a beloved pet due to an illness her regular vet in Richmond did not see even though he saw her three times in as many days. The last time he was shutting off the lights to get us out of there since we assume he had something more important to do than see to a very sick patient. The long and short of it was he administered a shot of benedryl that almost ended the life of our pet horribly by suffocation! Emergency Vets reversed this error though we lost our baby two days later, she was comfortable, cared for/ and so were her family!

. These folks are heros.

2
★★★★★

While many people complain about the cost of VEC care, please understand that you are there after hours, on weekends, or otherwise outside of the normal hours of work or else you would be at your own vet. This and the ability to administer many other tests than a regular vet can possibly afford to support -
Our own experience, thought expensive, was without price since they helped our familty through the sudden loss of a beloved pet due to an illness her regular vet in Richmond did not see even though he saw her three times in as many days. The last time he was shutting off the lights to get us out of there since we assume he had something more important to do than see to a very sick patient. The long and short of it was he administered a shot of benedryl that almost ended the life of our pet horribly by suffocation! Emergency Vets reversed this error though we lost our baby two days later, she was comfortable, cared for/ and so were her family!

. These folks are heros.

Pros: Emergency Treatment After Hours of Other Vets

Cons: None

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The Veterinary Emergency Center has been in Carytown for over 25 years. I actually had a bad experience ten years ago and have avoided the place. I had a true emergency and I AM so glad I went there!! The place has changed so much all of the staff were care, professional, and compassionate to my family and dog. I didn't even know they had board certified doctors in Internal Medicine, Cardiology, Surgery, and Radiology. The place has changed ALOT in ten years. Wish they did regular vet stuff.

2
★★★★★

The Veterinary Emergency Center has been in Carytown for over 25 years. I actually had a bad experience ten years ago and have avoided the place. I had a true emergency and I AM so glad I went there!! The place has changed so much all of the staff were care, professional, and compassionate to my family and dog. I didn't even know they had board certified doctors in Internal Medicine, Cardiology, Surgery, and Radiology. The place has changed ALOT in ten years. Wish they did regular vet stuff.

Pros: Two Locations

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I brought my cat into the clinic at about 10am one day. He had Cardiomyopathy (an enlarged heart) and as his owner I had been fully aware and prepared for his heart failure possibility. I knew what to expect, the signs and what needed/would be done to help him. All of that had been discussed with his vet ahead of time. I had also experienced it one before and was able to save him.

So, when the signs came I rushed him to this vet. (My normal one is an hour away). The little girl behind the counter took about 4 minutes to acknowledge me, and when she did she peered into his carrier and said "Oh well he doesn't look in distress so have a seat" - Very nicely I let her know what the situation was, and that he needed attention immediately. So she put him behind the desk and still didn't lift an extra finger despite my beloved friends urgent need of care. Panicked that every second counted, I called my vet who reassured me that he did need immediate attention and that he was critical. So, she HAD to call the little tech girl to get her butt into gear and let the doctors know he needed attention. Actually, she had to call twice because her first call wasnt answered. Only then did they jump.

I wonder what the receptionists qualifications are? She's not a vet, so how can she tell if an animal is in need of immediate attention? The fact that they do/dont look "very" distressed?

He was critical. And he did have major complications. We did have to put him to sleep not due to cost which totaled more than $450 in two hours, but because he would have no longer been able to walk. I would have spent thousands to save him, don't get me wrong.

I was not happy with the receptionists attitude, sympathy and level of compassion. The Doctor was somewhat new, but did her job I think to the best of her abilities. She seemed very compassionate in assisting me make a very hard decision.

I also felt like the receptionist was very short with the billing explanations. I almost signed off on a 24 hour $1,000+ bill estimate because she just said sign here and there was no communication between my wishes, the doctor and the little girl up front. That was AFTER we had decided to euthanize him! Why would she have me sign that if we weren't going to continue care? During an emergency like that, they of all people she know how upsetting and confusing that time can be, and therefore should take extra care when dealing with all aspects of their emergency visits.

I would have been more than happy to say something about my exprience, but honestly, I just wanted to go home and greive. I didnt want to complain only to have the litle tech girl roller her eyes at me or something... which I can just imagine her doing.

3
★★★☆☆

I brought my cat into the clinic at about 10am one day. He had Cardiomyopathy (an enlarged heart) and as his owner I had been fully aware and prepared for his heart failure possibility. I knew what to expect, the signs and what needed/would be done to help him. All of that had been discussed with his vet ahead of time. I had also experienced it one before and was able to save him.

So, when the signs came I rushed him to this vet. (My normal one is an hour away). The little girl behind the counter took about 4 minutes to acknowledge me, and when she did she peered into his carrier and said "Oh well he doesn't look in distress so have a seat" - Very nicely I let her know what the situation was, and that he needed attention immediately. So she put him behind the desk and still didn't lift an extra finger despite my beloved friends urgent need of care. Panicked that every second counted, I called my vet who reassured me that he did need immediate attention and that he was critical. So, she HAD to call the little tech girl to get her butt into gear and let the doctors know he needed attention. Actually, she had to call twice because her first call wasnt answered. Only then did they jump.

I wonder what the receptionists qualifications are? She's not a vet, so how can she tell if an animal is in need of immediate attention? The fact that they do/dont look "very" distressed?

He was critical. And he did have major complications. We did have to put him to sleep not due to cost which totaled more than $450 in two hours, but because he would have no longer been able to walk. I would have spent thousands to save him, don't get me wrong.

I was not happy with the receptionists attitude, sympathy and level of compassion. The Doctor was somewhat new, but did her job I think to the best of her abilities. She seemed very compassionate in assisting me make a very hard decision.

I also felt like the receptionist was very short with the billing explanations. I almost signed off on a 24 hour $1,000+ bill estimate because she just said sign here and there was no communication between my wishes, the doctor and the little girl up front. That was AFTER we had decided to euthanize him! Why would she have me sign that if we weren't going to continue care? During an emergency like that, they of all people she know how upsetting and confusing that time can be, and therefore should take extra care when dealing with all aspects of their emergency visits.

I would have been more than happy to say something about my exprience, but honestly, I just wanted to go home and greive. I didnt want to complain only to have the litle tech girl roller her eyes at me or something... which I can just imagine her doing.

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I'm blown away when I think about how many animals and their families were being served at this hospital. All of the staff were pleasant, friendly and knowledgeable. Understand you are going to an emergency center so you will have at least an hour's wait maybe more. Just compare it to a human ER... so bring a book. My dog spent several days there but is home and doing well. Thank you!

5
★★★★★

I'm blown away when I think about how many animals and their families were being served at this hospital. All of the staff were pleasant, friendly and knowledgeable. Understand you are going to an emergency center so you will have at least an hour's wait maybe more. Just compare it to a human ER... so bring a book. My dog spent several days there but is home and doing well. Thank you!

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.

I am a staff member at the VEC and we know how horrible that it is to bring a pet in an emergency. Waits sometime occur due to the other patients in the hospital. We do try to keep it to a minimum, but we sometimes have very critical cases and they take priority. Often times we have 30 cases are in treatment, and no new patients in the front. We are constantly striving to provide the best customer service that we can given whatever circumstances.

I hope that you will contact us so that we can understand your needs and see if there is something that we could do better in the future.

5
★★★★★

I am a staff member at the VEC and we know how horrible that it is to bring a pet in an emergency. Waits sometime occur due to the other patients in the hospital. We do try to keep it to a minimum, but we sometimes have very critical cases and they take priority. Often times we have 30 cases are in treatment, and no new patients in the front. We are constantly striving to provide the best customer service that we can given whatever circumstances.

I hope that you will contact us so that we can understand your needs and see if there is something that we could do better in the future.

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.

Even though it offers emergency / after-hour services, I was not impressed with the staff at the Veterinary Emergency Center. We had to wait a while to see a doctor, even though (from what I could tell) we were the only people there. Our attending vet did not seem that capable, nor did she pay attention to the problem we wanted her to address.

If your cat/dog is hit by a car, bleeding, breaks a bone, or is in need of medical attention ASAP, of course this is the place to go. Just don't expect the cream of the crop.

PROS: Parking available; hours.
CONS: Staff.

2
★★☆☆☆

Even though it offers emergency / after-hour services, I was not impressed with the staff at the Veterinary Emergency Center. We had to wait a while to see a doctor, even though (from what I could tell) we were the only people there. Our attending vet did not seem that capable, nor did she pay attention to the problem we wanted her to address.

If your cat/dog is hit by a car, bleeding, breaks a bone, or is in need of medical attention ASAP, of course this is the place to go. Just don't expect the cream of the crop.

PROS: Parking available; hours.
CONS: Staff.

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