Precision Tune Auto Care

★★★★☆
  • 12477 Jefferson Ave

    Newport News, VA 23602

    Map & Directions
  • 757-877-7170

Automotive

Automotive
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My experience here was terrible. It was a classic swindle. First they showed me a problem with my car and told me one price, $350. Then they called their supplier for the part and told me it was actually going to be a little more, $450. At

3
★★★★★

My experience here was terrible. It was a classic swindle. First they showed me a problem with my car and told me one price, $350. Then they called their supplier for the part and told me it was actually going to be a little more, $450. At

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I decided to go to Precision Tune based on their streetside sign stating $14.00 for a state inspection. My inspection was due, and when I called they said they could do it in an hour.

They did the inspection for $14.00.

It was done in less than an hour.

The technician listed things that may be an issue in the next year (tires, wiper blades). He said to make sure these were ok before the next inspection just to avoid the hassle of a failed inspection.

I'm a woman and am always weary of auto repair shops. I found this location to be fair and to take extra time to explain everything--even with a simple state inspection.

They earned a new customer!

2
★★★★★

I decided to go to Precision Tune based on their streetside sign stating $14.00 for a state inspection. My inspection was due, and when I called they said they could do it in an hour.

They did the inspection for $14.00.

It was done in less than an hour.

The technician listed things that may be an issue in the next year (tires, wiper blades). He said to make sure these were ok before the next inspection just to avoid the hassle of a failed inspection.

I'm a woman and am always weary of auto repair shops. I found this location to be fair and to take extra time to explain everything--even with a simple state inspection.

They earned a new customer!

.

I received a package of coupons in the mail, one of which was for $3.00 off on a state inspection, so since one of my vehicles was due for an inspection, I gave them a try. \r
They were nice enough people, they did an oil change and state inspection in less than 2 hrs and called me when they were done but...\r
The vehicle failed the inspection for the following reasons:\r
Windshield wiper blades needed to be replaced. Pretty standard. Wiper blades generally only last a year or two. Their price, 2 @ $12.95 each. We got them ourselves for $9.95 each.\r
Headlights need to be adjusted, $45.00 labor. \r
What in the world is this? I have lived in VA for over 20 years and have never been told that I needed to have my headlights adjusted or I wouldn't get my inspection sticker! $45.00 labor? Just what are these guys getting paid and how many of them does it take to adjust headlights? \r
Missing lug nut, $9.95. Oops we missed one when we changed them out with the new tires. There are a couple of them in the back of the vehicle. They probably would have charged us to put it on too. \r
Leaking steer gear box. $349. 00 for the part, and $223.00 for labor. We can get the part from AutoZone for $149.00. \r
When the man called to tell me the bad news, I asked him how bad the leak was, and he said bad enough to not pass inspection. When I asked him now what am I going to do, he said get it fixed. \r
Someone comes in with a coupon and they want to charge them $45.00 to get their headlights adjusted in order to get their inspection sticker? This place is about the money, not helping the customer. But they did get the oil change and inspection done in good time.\r
Beware of coupons! They seem to be the bait they use to get you on the hook so that they can pressure you into spending more money than you have

1
★★☆☆☆

I received a package of coupons in the mail, one of which was for $3.00 off on a state inspection, so since one of my vehicles was due for an inspection, I gave them a try. \r
They were nice enough people, they did an oil change and state inspection in less than 2 hrs and called me when they were done but...\r
The vehicle failed the inspection for the following reasons:\r
Windshield wiper blades needed to be replaced. Pretty standard. Wiper blades generally only last a year or two. Their price, 2 @ $12.95 each. We got them ourselves for $9.95 each.\r
Headlights need to be adjusted, $45.00 labor. \r
What in the world is this? I have lived in VA for over 20 years and have never been told that I needed to have my headlights adjusted or I wouldn't get my inspection sticker! $45.00 labor? Just what are these guys getting paid and how many of them does it take to adjust headlights? \r
Missing lug nut, $9.95. Oops we missed one when we changed them out with the new tires. There are a couple of them in the back of the vehicle. They probably would have charged us to put it on too. \r
Leaking steer gear box. $349. 00 for the part, and $223.00 for labor. We can get the part from AutoZone for $149.00. \r
When the man called to tell me the bad news, I asked him how bad the leak was, and he said bad enough to not pass inspection. When I asked him now what am I going to do, he said get it fixed. \r
Someone comes in with a coupon and they want to charge them $45.00 to get their headlights adjusted in order to get their inspection sticker? This place is about the money, not helping the customer. But they did get the oil change and inspection done in good time.\r
Beware of coupons! They seem to be the bait they use to get you on the hook so that they can pressure you into spending more money than you have

Message from Precision Tune Auto Care

Precision Tune Auto Care is the fast, convenient and affordable solution to your entire car repair and routine vehicle maintenance needs. Count on us for complete car care...from top to bottom!

More about Precision Tune Auto Care

Complete Car Care including: Brake Service and Repair, Auto Air Conditioning Service, Scheduled Maintenance Services, Tune Up, Automotive Oil Change, Vehicle Inspections, Warning Lights / Diagnostic Services, Check Engine Lights, Fuel Injection Service, and More! No Appointment Necessary!

 

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