Biggs Auto Glass

★☆☆☆☆

About Biggs Auto Glass

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Home & Garden
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Eds Auto Glass & Detailing

42365 Sterling Hwy Soldotna, AK

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Custom Stained Glas

35260 Betty Lou Dr Sterling, AK

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Do not use this company!! They will not fix your car and most likely leave it worse off than before you started.

This company replaced my passenger front window in my BMW 325i. They took the door apart, put the new glass, but failed to put the door back together properly. My car has power windows. The windows have a feature where if the car detects something blocking the window, it will automatically go back down. This is what's happening now. The car is detecting tension in the window and its putting the window now. I can tell there's something wrong because I can see scratch marks being left on the brand new window.

When I asked the the guy to fix it before leaving, he tried to tell me that breaking the glass must have caused some other damage and he didn't know what was going on. Now, I'm not a moron, I could clearly tell what was happening. I could see the tension on the window as it slowed down when it was going up. He insisted that it wasn't his problem and refused to do anything about it, saying "he's just a glass man, I don't know what's wrong with the motor.."

To make matters worse, I believe the guy working on my car was the owner of the company.

After this experience, state farm even tried to contact the company to resolve the problem. They even refused state farm. Thankfully state farm is now allowing me to take it to the dealership to get it fixed. However, Biggs Auto Glass has now cost me 2 days off of work instead of a the half day it should have been..

DO NOT USE THIS COMPANY, they do not know what their doing! If something goes wrong, they'll blame the problem on a number of things besides their work.

1
★☆☆☆☆

Do not use this company!! They will not fix your car and most likely leave it worse off than before you started.

This company replaced my passenger front window in my BMW 325i. They took the door apart, put the new glass, but failed to put the door back together properly. My car has power windows. The windows have a feature where if the car detects something blocking the window, it will automatically go back down. This is what's happening now. The car is detecting tension in the window and its putting the window now. I can tell there's something wrong because I can see scratch marks being left on the brand new window.

When I asked the the guy to fix it before leaving, he tried to tell me that breaking the glass must have caused some other damage and he didn't know what was going on. Now, I'm not a moron, I could clearly tell what was happening. I could see the tension on the window as it slowed down when it was going up. He insisted that it wasn't his problem and refused to do anything about it, saying "he's just a glass man, I don't know what's wrong with the motor.."

To make matters worse, I believe the guy working on my car was the owner of the company.

After this experience, state farm even tried to contact the company to resolve the problem. They even refused state farm. Thankfully state farm is now allowing me to take it to the dealership to get it fixed. However, Biggs Auto Glass has now cost me 2 days off of work instead of a the half day it should have been..

DO NOT USE THIS COMPANY, they do not know what their doing! If something goes wrong, they'll blame the problem on a number of things besides their work.

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