Brio Tuscan Grille

★★★★☆
  • 9210 Stony Point Pkwy

    Richmond, VA 23235

    Map & Directions
  • 804-272-2255

About Brio Tuscan Grille

Food

Food
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I have eaten at Brios with friends at least 5 or 6 times. Several things there really make me feel cheated.
1) Today I ordered the soup of the day and salad. I got the lobster bisque, which is excellent in flavor, but a tiny portion.

3
★★★★★

I have eaten at Brios with friends at least 5 or 6 times. Several things there really make me feel cheated.
1) Today I ordered the soup of the day and salad. I got the lobster bisque, which is excellent in flavor, but a tiny portion.

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This is a lovely restaurant with a good variety of choices. The food is always top notch and the service is great. This is a great restaurant for a business lunch.

4
★★★★☆

This is a lovely restaurant with a good variety of choices. The food is always top notch and the service is great. This is a great restaurant for a business lunch.

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Really great food, although a bit pricey... this is the place I go when someone is treating me to lunch. The salad with chicken is delicious, and the dessert menu is "to die for". Looking forward to my next trip there!

5
★★★★★

Really great food, although a bit pricey... this is the place I go when someone is treating me to lunch. The salad with chicken is delicious, and the dessert menu is "to die for". Looking forward to my next trip there!

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My husband, my sister & I have visited the Brio several times. The food is excellent! The breads are excellent. We have only had ONE bad waitress. We usually have outstanding SERVICE! WE are planning a Birthday Gathering on Saturday. WE will write a Review afterwards. WE look forward to sharing this dinning experience with our entire family !!!

2
★★★★★

My husband, my sister & I have visited the Brio several times. The food is excellent! The breads are excellent. We have only had ONE bad waitress. We usually have outstanding SERVICE! WE are planning a Birthday Gathering on Saturday. WE will write a Review afterwards. WE look forward to sharing this dinning experience with our entire family !!!

Pros: Parking is fine. Breads are Great!

Cons: Customer Service depends on u'r wait staff!

.

This was our first dinner here in Richmond from moving from Philly, so we expect a lot. THe bar is high for what we like as far as ambience and food. Brio was ok. Ambience was so-so. Very loud, and no candles on the tables (this is a must for me). The waitress had no clue about wines when we were asking her about different pairings. Food was average. I cant even remember what I ate it was the unmemorable. We ordered our meal and 1 minute later the appetizer was out. The following minute our salads were out. I DO NOT like to be rushed during the one date night I get a week. We had to have a talk with the waitress to stop bringing out food so fast. It was like the restuarant just wanted to get their patrons in and out. We told her to wait before placing our dinner order, but while our appetizers were still being eaten and salads were sitting on the table, our entrees arrived. Not good.

It was an average restaurant. Maybe would go back. I do not understand why I have to inform every server I encounter to stop bringing out courses so fast. Why is everyone trying to rush me in Richmond? I thought it would slow down around here?! I've had 2-3 restaurants try and rush us out.... What ever happened to enjoying and savoring your meal?

1
★★★☆☆

This was our first dinner here in Richmond from moving from Philly, so we expect a lot. THe bar is high for what we like as far as ambience and food. Brio was ok. Ambience was so-so. Very loud, and no candles on the tables (this is a must for me). The waitress had no clue about wines when we were asking her about different pairings. Food was average. I cant even remember what I ate it was the unmemorable. We ordered our meal and 1 minute later the appetizer was out. The following minute our salads were out. I DO NOT like to be rushed during the one date night I get a week. We had to have a talk with the waitress to stop bringing out food so fast. It was like the restuarant just wanted to get their patrons in and out. We told her to wait before placing our dinner order, but while our appetizers were still being eaten and salads were sitting on the table, our entrees arrived. Not good.

It was an average restaurant. Maybe would go back. I do not understand why I have to inform every server I encounter to stop bringing out courses so fast. Why is everyone trying to rush me in Richmond? I thought it would slow down around here?! I've had 2-3 restaurants try and rush us out.... What ever happened to enjoying and savoring your meal?

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One evening in Spring 2005, I had a business dinner with my co-workers at Brio at Stony Point Shopping Center in Richmond, VA.

I had a tiramisu for my dessert. In it, there was a piece of plastic. I quickly let our waiter know. He didnt care less and just cleared my plate, saying "Ok". Frustrated, I asked him to bring the manager so that I can talk to him instead, then he agreed and disappeared for good 40 min.

Since it was a business dinner, I did not have time to stay forever. So I went to the back area in the restaurant where all waiters and waitresses hang out and told the situation so I could talk to the manager right away. Then one of the waitresses there went into the kitchen right behind and came out with him.

Surprisingly, he seemed he had known what had been going on but just decided to bother coming out to apologize. He said, "Oh. Go to the front to remove your tiramisu from your bill" and even dared to have said,

"Is there anything we can do for you now?"

At that point, I decided to leave the restaurant quickly. When I went to the front to have our bill taken care of, instead of our waiter who had dissapeared, I had a chance to have a casual chat with hostesses there. They were not surprised to hear my story.

Apparently, similar things happen at this restaurant on such a regular basis that they dont care less.

They have the worst customer service I have encountered in my life. I have never returned to the restaurant since and never will. And neither should you.

0
★☆☆☆☆

One evening in Spring 2005, I had a business dinner with my co-workers at Brio at Stony Point Shopping Center in Richmond, VA.

I had a tiramisu for my dessert. In it, there was a piece of plastic. I quickly let our waiter know. He didnt care less and just cleared my plate, saying "Ok". Frustrated, I asked him to bring the manager so that I can talk to him instead, then he agreed and disappeared for good 40 min.

Since it was a business dinner, I did not have time to stay forever. So I went to the back area in the restaurant where all waiters and waitresses hang out and told the situation so I could talk to the manager right away. Then one of the waitresses there went into the kitchen right behind and came out with him.

Surprisingly, he seemed he had known what had been going on but just decided to bother coming out to apologize. He said, "Oh. Go to the front to remove your tiramisu from your bill" and even dared to have said,

"Is there anything we can do for you now?"

At that point, I decided to leave the restaurant quickly. When I went to the front to have our bill taken care of, instead of our waiter who had dissapeared, I had a chance to have a casual chat with hostesses there. They were not surprised to hear my story.

Apparently, similar things happen at this restaurant on such a regular basis that they dont care less.

They have the worst customer service I have encountered in my life. I have never returned to the restaurant since and never will. And neither should you.

Pros: Location

Cons: Customer Service (if the manager is the worst enemy, how would you expect the waiters/waitresses to be decent?)

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Brio offers much more than most Richmonders would tend to expect from an Italian restaurant. I've enjoyed many dishes here that are not offered in the run of the mill Italian place as well as interesting new twists on old classics. The lasagne at Brio could be described as an Italian burrito. It's a pasta "tortilla" filled with an excellent meat sauce and topped with a both Marinara and Bechemel sauces. My other favorites include the chicken "under the brick", the chopped salad and the fantastic Bruschetta.

2
★★★★★

Brio offers much more than most Richmonders would tend to expect from an Italian restaurant. I've enjoyed many dishes here that are not offered in the run of the mill Italian place as well as interesting new twists on old classics. The lasagne at Brio could be described as an Italian burrito. It's a pasta "tortilla" filled with an excellent meat sauce and topped with a both Marinara and Bechemel sauces. My other favorites include the chicken "under the brick", the chopped salad and the fantastic Bruschetta.

Pros: Nice change from the same old Italian

Cons: Parking sometimes a problem (but go anyway)

 

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